Rated 4 out of 5 by GymSok weekend stay
Had breakfast at restaurant June 29. Service was not good, most likely because not enough wait staff. Yoy need to add staff!
Also, at checkin/checkout desk - long waits. Again you need to add more staff.
Otherwise, was a great stay!
July 7, 2014
Rated 1 out of 5 by Maryjane212 A Sleepless Weekend
Unfortunately, our room for the weekend was across the hall from a suite that was occupied by a wedding party. They partied very loud our first night until 3 a.m. and partied our second night until 4 a.m. The noise from their room kept us up as well as the noise they made in the hallway. They yelled sexually explicit conversations and were extremely loud. We always stay at the Westin when visiting my daughter at college. This visit she stayed in our room hoping to get a good nights rest before taking her LSATs, needless to say she was not well rested having only slept 3 hours. While we understand the need to celebrate the new nuptials, it should not be at other guests expense. We were extremely disappointed in our weekend stay and left very weary and tired.
October 8, 2013
Rated 4 out of 5 by bkpounds Renovation does not impact gurst relations
Staff engagement excellent
July 14, 2014
Rated 4 out of 5 by HeavyD Buiness Traveler
Thanks for this follow up note, Jen. You and the staff at your Weston have been the most accommodating and gracious of all the hotel staffs that I have had contact with in the 14+ years I have been in the consulting business. Every time I have contact with a staff member or get a treat in my room and/or an upgraded suite, I feel like I am the most important guest in your hotel. For the most part at other hotels I am made to feel like just so much chattel. They would do well by learning from The Weston-Waltham staff. Thank you
October 11, 2012
Rated 2 out of 5 by MJK11 Expected something nicer
I was shocked at the condition of the room. It included broken lamps, a toilet bowl that was scratched & marred beyond belief, a previous guest's leftovers in the mini-bar fridge, and adhesive bandage wrappers in the bedside drawers. In addition, the door to the room wouldn't close on its own, it needed to be forced shut. Not very reassuring, especially when travelling with children. If it weren't for the fact that we were attending a wedding reception being held at the hotel, we would have left to find other accommodations.
September 16, 2013
Rated 5 out of 5 by Jason1009 Great Stay
Although the hotel was under renovation, my stay was not disturbed at all. The room was spacious, the bed was heavenly! The staff was very helpful and had given us a hassle-free stay!
July 7, 2014
Rated 4 out of 5 by whowho The hotel has some great features and some not so great features,
The hotel was lovely. Staff helpful and personable. The hotel is in Waltham MA, not NYC or Boston. I think that having to pay $15 to park your car overnight is outrageous.
Also, I understand the stocking of the refrigerator as a mini bar, but there was no room for my personal items to be placed in there. I could barely find room for medications.
June 23, 2014
Rated 3 out of 5 by None Executive Vice President
Our hotel room was average at best. When we arrived, there was no iron in the room. They did not clean the room the next night as they did others and the "Do Not Disturb" sign was not out. The one time I ordered room service the pizza was not cooked enough and I did not eat it. The pool and fitness center are horrible so I did not exercise. We have stayed there often, but I would expect some "good will" points if I am to return again. The rooms have been outdated for many years so the remodeling cannot come fast enough.
June 5, 2013
Rated 3 out of 5 by Hendog Overall
Hotel rates varied depending on the day that you call. My friend got a cheaper rate than I did. Front desk staff very ditzy regarding reservations, check in etc. Also, I didn't get a print out of my bill. Usually hotels put in under your door .I had to wait for it to be printed.
Bed was comfortable. Carpet was very shabby and dirty.
Room service food was fair/medium as to taste and rather pricey. Breakfast buffet was expensive but good. You need to put a tip jar or bowl near the man cooking the special order items.
December 7, 2013
Rated 3 out of 5 by schorschb Great hotel with untrained staff
It was my first time at this hotel - and it was the first time ever that I was disappointed in a Westin. Mainly for two reasons:
(1) Front desk is understaffed and undertrained. Everything seemed to take forever. At check-out, I turned in my "green choice" vouchers (for additional points). Check-out took about five minutes of the clerk clicking at his screen as if he was totally lost - and I never got the vouchers credited (later, they just claimed I had not turned them in).
(2) the "70 @ 3rd" restaurant for breakfast: Never ever have I seen restaurant staff at a Westin to be so un-interested in their guests. Lots of staff there, but it took forever to have someone seat me: Looking at me, wordlessly pointing into one direction and walking away in a different direction.
June 12, 2013
Rated 5 out of 5 by Adam A Job Well Done
I've stayed at the Westin Waltham many, many times over the past 13 years. I've seen the staff change, age and grow. Over the years, every time I check in, I am always recognized, not only, as a Platinum Guest, but also as a frequent guest at their property.
The hotel is well organized and well maintained. The staff is attentive and professional. The location is accessible from the North and South and is 15 minutes from downtown Cambridge and Boston.
I've stayed here on business and for leisure. I've stayed with my wife and I've also stayed with friends. I've also held company meetings at the Westin Waltham. They are incredible responsive to our special needs and I have come to expect the high level of service that they deliver, time and time again, during my visits.
March 9, 2012
Rated 1 out of 5 by brbandbab Invisible service
Upon arrival no place to disembark at the hotel entrance so parked around the side. Not clear where the reception desk was. We tracked down a staff member who took us to the reception desk where no one was available. Staff member had to convince someone behind a door to help us. Design of reception area total confusion. We were on personal travel, not business, and we seemed unwanted. Pillows were terrible.
June 8, 2014
Rated 2 out of 5 by Dave924 over priced, tired and poor service
The hotel is "tired" and in need of a face lift. wallpapaer peeling in the bathroom, the A/C is inadequate, furnishing scratched up and in need of updating. For the prices charged and for a Westin it is not up to the standard expected.
The dining room staff at first ignores you, then only offers the buffet and never the meni for breakfast and is not attentive, friendly nor anxious to assist. It is as though you are an imposition. The food quality was also sub-par at the breakfast buffett. Overall disappointed stay.
September 28, 2012
Rated 2 out of 5 by Melin162 Melin162
The food was expensive and the location of the hotel is difficult. One time when returning from Boston the taxi could not find the hotel and it was a mess. I think the hotel must help their guests with moving around.
July 1, 2014
Rated 4 out of 5 by JohnnyHetz Misleading
Booked Hotel under code splash--Was told on web about great pool.Deal even included a pizza poolside.When My family went to pool,we were blown away!!! Smallest pool we had ever seen.There was a family of 4 in pool.That left no room for us.Deal should not be called splash--it should be called teardrop!!!!! Not family friendly hotel. Not even a vending machine.
June 16, 2014
Rated 4 out of 5 by Sarahpp Good experience
Clean, comfortable, very well maintained. Breakfast was excellent. Staff very courteous. No club room. I upgraded to a heavenly bath room but don’t know what I paid for because I had all the same toiletries and linen as my co-workers who paid for a regular room. Plus, the bathroom was in the living room so that was odd.
June 21, 2014
Rated 2 out of 5 by DCTraveler546373 Disappointed
I was not advised that the hotel is undergoing a substantial lobby renovation. Would have been nice to know upon booking. The hotel could/should have made a gesture to make up for this which they didn't.
June 30, 2014
Rated 3 out of 5 by Jack54NH Disappointing facility
My gf and I stayed here overnight following a wedding reception nearby. Upon check-in....I noticed while unpacking that the bed spread was covered with hair....very unpleasant. Closet doors did not work properly and the wifi was so slow it was useless. The layout of the hotel was very odd as well and our room was very far removed from the elevators. The garage was also very tight...difficult to maneuver a full sized car in there.
Overall very disappointed with this facility.
April 14, 2014
Rated 2 out of 5 by CountCurt Way Past Prime Time
The hotel offers a great location. It is pricey for the area, however, and even then, there is the nickle and diming, particularly as relates to parking fees, internet connection fees (which would be tolerable were it not for a separate charge for each device).
While the condition of the room was acceptable (except for the one dresser drawer that couldn't be closed and the clock that couldn't be set to the correct time) the bathroom was deplorable. Paint peeling off the ceiling and door trim so old it looks like it was last updated during the Reagan administration. The lighting also was sub-par; practically had to squint to see.
There is a very nice workout room. Sadly, the televisions only worked on two or three channels.
Overall, all the charm of a white box; dated and overpriced.
March 18, 2012
Rated 2 out of 5 by DisappointedinMA This hotel needs a lot of improvement
Upon check in, I was told I was in a newly renovated room. Once I got to the room I noticed the wallpaper in the bathroom was peeling off the walls and in some areas was missing. My bed spread was covered in black lint. Also the shower was not draining properly. It took two calls to get the shower fixed. I also did not receive my complimentary bottle of water on two days. I also had towels missing on one day after housekeeping cleaned the room. The valet staff was almost not present.
March 24, 2014
Rated 5 out of 5 by Leenie01 Wonderful staff
Upon check in we were treated extremely well, and Belicia took great care to make sure we were comfortable. The hotel was comfortable, clean, and we will return!
June 30, 2014
Rated 5 out of 5 by TravellerB Home!
I have stayed at the Westin most of the past three years and am back for the next several months. I am very excited about being back. Liz, Franzi, Jeff, Nancy always make we feel welcome and I feel like I am coming home!
Recently, I left an iPad in my room and did not realize it until I was getting on my plane back to Texas. She went to my room, found the iPad and had it packed and ready for Fed Ex within 20 minutes to make the afternoon run. She is an amazing representative for Starwood Hotels.
October 14, 2013
Rated 3 out of 5 by Oscar128 Hotel for conference
The hotel was good for the conference, but not to visit Boston, as it is difficult to get to Boston, and the staff do not help in finding tours
June 30, 2014
Rated 4 out of 5 by AEFREYRTN Westin Waltham - June 2014
The accommodations were very good, as usual. Staff was courteous and helpful. Room was clean and comfortable. Internet access was fast. And the SPG reception was very nice with good food and drinks.
June 27, 2014
Rated 1 out of 5 by Jon82 Do not stay here
I am a Platinum member. We checked in on the weekend and were told that there was no complimentary upgrade available because all of the upgraded rooms had been taken off market for renovations. If this was the case, the hotel should have put a service advisory on the website so knowledgable guests could have stayed in another Starwoods hotel. We didn't get a room on the SPG floor. We got an older, unrenovated room with an old bed. The mini bar had been raided by the prior guest and not restocked - even the wrapper hadn't been removed. I asked for the minibar to be restocked as soon as I got to the room. It wasn't, not in two days. I raised these issues twice with the front desk. They were sympathetic both times but nothing changed either time. This is the worst Westin I have stayed in by far.
January 25, 2012
Rated 3 out of 5 by Jack5 Used to be Great
Have stayed at this property 10s of times over the past 3 or so years. Lately, there has been a significant fall in standards. Staff in the bar area are very hurried and overworked bringing food from the kitchen to not only to the bar but also the large atrium. As a result table are covered with dirty glasses and service is poor. Stacks of cheap chairs and tables piled in the atrium, furniture in disarray, doors to storage are wide open etc. Seems to me that there is a failure of management.
May 20, 2012
Rated 3 out of 5 by Iona27 My Stay at the Westin Waltham
I have stayed at this hotel before and was very impresses by the facility, the staff, and the room, especially the bed (mattress was heavenly.) This time the mattress did not meet my expectation at all.
The mattress was extremely soft and the sheet was scratchy.
When I mentioned it the second night to the reception desk, I was told that they knew about the problem and that a new shipment of mattresses were arriving soon. After a few minutes, he said that I could change rooms, but I was exhausted and didn't want to repack my clothes.
When I checked out the next day, the manager said that they were going to assess the problem and fix it. I said that didn't help me at all, and I left.
I hope that if I decide to stay at the Westin Waltham again, it will be as wonderful as my first few experiences.
June 24, 2013
Rated 5 out of 5 by edf11 This hotel has freshly renovated facilities.
I have come here for board meetings throughout the course of this year. I have also been here over the years for several events. The hotel has done an excellent job in renovating that it looks like a brand new building.
June 23, 2014
Rated 3 out of 5 by asujanto I just wondering
This time I check in at the Westin hotel as a group tour and I just wondering if a room is given to guests who book room directly through spg.com, with guest tour group will be given a different quality rooms?
Westin is a good hotel with a good name, but this time I think the cleanliness and the quality is not satisfactory. The bed is very comfortable for sleeping, The room look old and this was the first I saw of SPG hotel room is not clean. Swimming pool and sport center very well.
September 7, 2012
Rated 3 out of 5 by cubist14 Hotel needs some work
I arrived on a Monday night carrying 2 suitecases. There was no one at the front door to offer any assistance opening the door or helping. He was found at the front desk chatting with the receptionists. On Day 3 of 4 day stay, I had requested an extra set of towels and soap. Housekeeping arrived with only 2 bath towels (no hand or wash towels or soap.) Fire alarm went off at 1:30 in the morning. We stood in the lobby for 45 minutes. There was much confusion from the start.
January 28, 2014