Rated 5 out of 5 by Ballroom Outstanding service and beautiful facility
I live in Kansas and I felt like I was staying in Beverly Hills. I only stayed there for a ballroom competition because I had to dance real early in the morning. I felt like I escaped like I was on an exotic vacation in the tropics. I only wished I had brought my swim suit as the upper level pool was so beautiful and looked like it was in FL. The landscaping and all the views were breathtaking. They even had tennis courts. The service was outstanding and they brought everything to my room that I needed for an emergency like needle and thread. The food was excellent. The only thing is it was a bit pricey for room service but they had a lot of unique healthy organic options.
August 12, 2013
Rated 5 out of 5 by Papadan Grandkids weekend
Our grandkids and family gathering experience was outstanding. The special rates offered made it so affordable. The corner king room had a magnificent view and the adjoining rooms full of my grandchildren made for a weekend full of family love and fun. Having restaurants, shops, pools, etc under one roof gave us a safe and enjoyable environment. We will definitely do this again, and I will encourage our friends to do the same thing. The reservation staff and front desk personnel were especially friendly and responsive to my needs. They made my family comfort feel important to them. Great job Westin Crown Center!
August 11, 2013
Rated 5 out of 5 by Gayle08 Exceeded our expectations at every level
We spent a weekend at the Westin Crown Center Hotel, and were totally wowed at every turn. Our room was beautiful, the decor obviously recently updated, and our view of the WW1 Memorial stunning. Every detail, from the coffee to the toiletries provided, were top quality. We had not taken exercise clothes and were so impressed to realize that one could rent workout apparel and shoes at a very reasonable rate. The exercise equipment in the exercise room were top of the line and neatly maintained. Again, the views from this area were gorgeous. Although we live in suburban Kansas City, we will return to the Westin for more visits- it was truly a relaxing getaway in which we felt totally pampered!
February 3, 2014
Rated 2 out of 5 by FleetFox Nice hotel showing its age
Nice sized room with refrigerator and coffee maker. Carpet was badly stained in several places, one duvette was torn and there was blood on one sheet and spots on another. Walls are paper thin; rough if your neighbor does not have the common decency to exit the room to check out quietly early in the morning. Had a great deal of trouble explaining troubles to housekeepers (who spoke very little English). Worst problem, though was a construction fan that blew loudly several rooms away from us day and night. Glassed areas in lobby had numerous leaks during rainstorms. Even charge guests $5 for the fitness center!
September 6, 2012
Rated 5 out of 5 by Faith10 Nice alert friendly staff.
One of the things which really impressed me was that when i checked in, when I told the desk reception clerk that I was an SPG member, he told me that he had already looked me up and knew that. Also, we didn't agonize over how to spell my name which always creates difficulty in finding me in the computer. I was really impressed by just about everything in this particular hotel. While this stay was not for business, I travel for a living and stay in many hotels. As a result, I Christmas shop starting in January. I usually check out the hotel store as this is where I do a lot of shopping. Very nice store. My title sums of my feelings about this hotel: Nice alert friendly staff.
August 11, 2013
Rated 4 out of 5 by MZZF Recent stay not great
I have stayed at this hotel previously and had a great experience but this time was different. When I reached my room, there were no hangers in the closet, no remote control for the television, and the room was 62 degrees which was pretty disappointing after coming in from the outside of 10 degrees. I turned up the thermostat to 70 degrees hoping the room would warm up. It never did and I slept in my bathrobe to try and stay warm. I called maintenance the next morning and fortunately they were able to fix the problem. But it was a pretty cold night. I would have expected better quality control from Westin. The best part was the valet parking which worked like a well oiled machine.
December 9, 2013
Rated 5 out of 5 by Sandy624 4th of July 2012
As usual the hotel stay was great. We had a small problem with the room temperature but the hotel staff provided a unique solution. The hotel staff was extremely accomodating in every way and showed a genuine concern that our stay was enjoyable. We travel with our dog and the housekeeping staff was willing to work with us in getting the room cleaned even though they were working in another wing of the floor. I could go on and on, but you get the idea. The hotel staff and the room quality, the wife especially likes the beds, made for a very enjoyable trip. Wh have never been disappointed staying at the Westin.
July 9, 2012
Rated 3 out of 5 by KCVisitor2014 Beautiful Hotel With Poor Bedding
This is a beautiful hotel with fine facilities but terrible bedding. We had to remake the bed two times and had to contend with comforters that were designed for looks not comfort. To make matters worse, the pillows were filled with "clumps" of matted material. And when we asked for a blanket, we received a well-worn comforter that had been washed so many times the internal material was gathered along the seams.
April 7, 2014
Rated 4 out of 5 by DeputyDawg Bring a GPS
Hotel layout seriously needs signs. Nice place but one can wander for hours trying to find a specific destination. Not many clear instructions as to how to find conference rooms, the Link which is a tube between hotels, and the lobby are just a few. Also, disappointed in a near $10 charge, per day, for in-room internet access. I've stayed all over the world and this is the highest i've found, especially for a moderately upscale facility. At this time the fee would hold me back from recommending to fellow travelers. Makes it seem a valid business tool is just a toy and a chance to fill out your bottom line.
February 25, 2013
Rated 3 out of 5 by Lien not very pleasant experience
Room is quite nice, considering prime location at Crown Center. Not very clean though, room has red stain on the carpet, and despite being told that we're staying extra night and informed front desk we keep getting knock by the housekeeping staff three times. Already informed the first crew of housekeeping that no need to clean only need water and towels but second and third person knocked and tried to open bolted door. It's a nuisance. Reprogrammed key given by front desk not opening correctly. One doesn't open the room door but give pool access. Other doesn't give pool access but open room? Weird. Also pool not very children friendly, can't even bring floatation device for kids?
August 8, 2012
Rated 4 out of 5 by leoacquarone A great hotel for everybody
It was my first time ever in the US, I went to Kansas on a business trip and was amazed by the quality of the room, location, and good service I received there.
I spent two weeks there in a room were I could see downtown (Sprint Arena), a beautiful view. Heating worked very well for me, and this was a very important factor for a good sleep since I faced a very cold weather during my stay.
The Crown Center Shopping that is in fact an annex to the hotel have a plenty of great places to eat. I can recommend the Einstein Bros Bagels for a quick breakfast and the Milano if you want a nice meal with a group of friends. Don't forget to check the Hallmarks store there for nice gifts.
I really loved my stay there and definitely will come back someday.
March 9, 2014
Rated 4 out of 5 by Mrbizniss1 Great Stay
Overall I had a great stay. I was in town for a conference. I have a lot of experience traveling for business, especially for conferences. What I have found is either a hotel can handle the influx of people or their staff struggles. I would say the Westin did a great job. The only set back I had was that room service was not prepared, as they told me it would be and hour to hour and half if I wanted room service. So, tried the buffet and the food was too be desired. The staff in the restaraunt were very kind and attentive, but they were out of things and it could have been a little more fresh. It was a minimal setback in my stay and would definitely stay again. Beds are AMAZING!!!!
February 17, 2013
Rated 4 out of 5 by Dugger79 Reservation Confusion
Your on-line reservation process seemed very good .... until I received our room invoice overnight ahead of checkout. You created three invoices, one for me, one for my wife and one for our daughter, apparently because when making reservations, I listed us as sharing a room vs. roommates. I remember listing each of our names when making the reservation, but had no idea it would lead to separate invoices. I understand why you might want to create separate invoices for people sharing a room, but please make that choice much more obvious .... including explaining the fact that separate invoices would be issued .... on your reservation site.
This process also caused confusion when I called ahead to cancel our first night's reservation, received an nice email confirmation of that change, but learned upon checkout that only the reservation in my name was cancelled. My wife and daughter were billed for a night we were not there. Your staff quickly took care of the problem, but this could have been avoided with a simpler or more well explained reservation system.
April 14, 2014
Rated 4 out of 5 by Stuff17 Good
Hotel was clean and comfortable. Breakfast sandwich in the morning was way below par, told waiter and he threw the remaining one away and apologized, but that was it! Had to pay $5 for fitness equipment, that's ridiculous, had to move to three different treadmills to get one with a TV that worked!
April 11, 2014
Rated 2 out of 5 by sls12 It was fine, but wouldn't recommend
There is nothing horrible about this hotel, but also nothing great. The fact that you have to pay extra for the gym and internet in the room is annoying. While on business (probably like most people staying in the hotel), I wanted to shoot off a few emails before I went to sleep. It was annoying it was going to cost me $20 to do that. I've also never been to a hotel that you had to pay for the gym. Don't you want to encourage guests to stay active?
My initial room smelled horrible and I had to switch. Even in my new room, the hallway smelled like smoke. The plus side is that the staff was friendly.
September 20, 2013
Rated 5 out of 5 by JamieOKC Another Excellent Year!
I stay at the Westin every December for a work trip and always bring the family with me. While trying to keep things as simple as possible, and getting the rooms that worked for the family, I unintentionally foiled the entire reservation. It only took one call and it seemed as the entire management team came to the rescue. The error was all mine, however, the staff went out their way to fix the problem and get us into the rooms we wanted.
Rooms were clean, housekeeping prompt, staff was friendly and professional. If you're going to crown Center for work or play you should put the Westin at the top of the list!
It's always a fantastic stay at the Westin and we're already planning the next trip!
December 23, 2013
Rated 5 out of 5 by WahooFX Conference
This hotel served wonderfully as a conference venue. The ballroom-level rooms were configured just right and lent themselves well to presentation technology when needed. The proximity to Crown Center and Liberty Memorial/WW1 Musuem also was attractive. The guest rooms are gorgeous, comfortable, and nicely equipped for electronics.
April 7, 2014
Rated 4 out of 5 by Kim77 Registration desk
The young woman working the checkin desk was very pleasant. She had a trainee with her and they both were very helpful. They were working when I checked out and they were just as pleasant then also. Was nice to be greeted with a smile and positive attitude.
April 10, 2014
Rated 1 out of 5 by 1515 Poor staff
Have stayed at this hotel 15 times or more. Have been through a lot, remodels etc... Will not stay there again. Poor check in, late arrival 10;30, even called ahead. Did not get the bed type I wanted, reservation had been made Nov 3 for a Feb 13 stay. Small double beds, not even queen. Wanted king. Put on floor with 60+ high school dance competitors, loud noisy. No change in room. Checked out early. Poor check out. Poor valet the 2 days I did stay. A total of I guess 200+ high schoolers. Their buses and parents dominated rooms to valets. Very disappointed.
February 16, 2014
Rated 5 out of 5 by abby90 Top Notch Hotel and Staff
This hotel is everything you would expect from a Westin, but in particular, the staff was amazing. From the minute you step on the premises you are treated like you are the only guests in sight. The valet attendants, bell hop, front desk personnel, housekeeping and management were not only friendly, but genuine. They sought out the needs of each guest and then went out of their way to meet them.
In addition, the hotel had a modern and classy, yet very comfortable feel. It is very conveniently located near Power and Light, Country Club Plaza and is attached to Crown Center and Union Station.
July 24, 2013
Rated 5 out of 5 by RonaJ Great Location and really nice hotel
The Westin Crown Center Hotel is a beautiful place to stay. My room was really comfortable and clean. The renovation of the lobby was happening when I was last here 2-3 years ago and it's beautifully done - very modern, yet comfortable and easy to relax in.
Great access to the Crown Center Mall - just a short walk across the lobby or around the corner from the elevators.
My only surprise was with the cost of internet in the room. It didn't even occur to me that I might need to pay for internet access in such a lovely hotel. But the concierges were extremely knowledgeable, so I was able to ask and they gave me the driving directions that I was wanting to research.
Thank you for the lovely stay!
June 9, 2013
Rated 5 out of 5 by DoctorD The Brasserie lunch buffet
The hotel was great .
The world war one museum was fantastic next to the hotel .
The buffet brunch at the brasserie was awful.
I am not sure if it is a Westin restaurant or not but it is in the lobby.
The buffet was obviously cooked ahead of time and left out .
The food was old and crusty and not up to the standard of the Westin Las Vegas or any of my other favorite Westins
April 2, 2014
Rated 5 out of 5 by omahawk2000 Nothing really to complain about at this hotel.
Except...for a Westin the carpet in the room could be a little newer, the TV at least a 42"er and the bedding (sheets, pillows) be just a bit more plush. Otherwise everything else was just fine. One other thing, lunch at the Brassier restaurant (if it is a Westin-owned eatery) at 1:00pm on a Sunday is not very well managed and service was lacking. Even my 11 year old said the service was bad (and he's a fast food restaurant goer). The food was good but the whole experience in that type of setting was...upsetting. So you see, nothing really to complain about the hotel. Book with confidence.
July 24, 2013
Rated 1 out of 5 by Scott72 Bad experience at the Westin
The Good: Hotel staff was friendly.
The Bad: Had to wait in line 20 to 30 minutes just to get checked in.
The Ugly: When I finally made it to my room I realized that the room had not been cleaned. The bed wasn't made, dirty towels and washcloths were all over the bathroom, and the trash had not been emptied. My wife and I stayed in the room because it was nearly 1 a.m. and we were exhausted. I did request clean towels, washcloths, etc. which were brought to our room. However, when I went to take my shower the next morning I had to make another call to guest services because they hadn't brought up everything I had requested. This particular stay at the Westin resulted in two thumbs down--way down.
March 25, 2013
Rated 3 out of 5 by schub229 Needs an update
We stayed here to attend a wedding so this was not our hotel of choice even though I'm a Starwood member. There was a dirty Q-tip and Kleenex outside our door as we entered--which stayed there for 2 days. Room wasn't bad, but coffee maker was on a wall with no outlet. Bathroom was in good shape, There is a large hole at the top of the window which is straight ahead and to the right of the room. Bottom sheet on the bed didn't fit-didn't even tuck in on the one side. No AC in fitness room which cost $15 and it was 107 outside! Avocado for salad was all brown-brought out on separate plate.
July 14, 2012
Rated 3 out of 5 by Mike00 Temperature control in room didn't work
I asked them to fix it and set it to 68 degrees. I came back after work and it was set to 65 and the room was 71. That shouldn't happen
April 10, 2014
Rated 3 out of 5 by Dave5688 Housekeepers Need Training
When I checked in and arrived at my room, there were no towels, no soap, no shampoo. I informed the front desk and they called Housekeeping. When I returned to my room a hour later, the towels were just placed in a pile on the bathroom counter and the amenities in a plastic bag next to them. There's a place for all that stuff but instead they just haphazardly placed it wherever. In addition, the housekeepers should prop the door open when going in & out. The door slams shut over and over because they keep getting supplies and going back in the room. It's very annoying when you're next door or across the hall when they clean. Lastly, you should give your hotel guests free access to the Fitness Center.
May 9, 2013
Rated 2 out of 5 by angelmex Not what I expected
My fisrt impression with the Westin Hotel was really bad.
I'm from Mexico and tha lady at the reception was rude, she couldn't have patience when speaking to us. My english is average and yet she was kinda upset because of it,
Our bathroom seemed to be half cleaned at our arrival with the lack of some essential items. The rest of the days we never had new soap or shampoo, they even left the used and empty bottles there.
They charge for the internet in the rooms, what is really strange these days, and the "free" internet at the lobby was really slow.
My only good impression was our last talk with the lady the day we checked out, she was kind and she did have the patience to follow our conversation.
January 3, 2013
Rated 5 out of 5 by walden1854 Kansas City Westin
First time I have stayed at the Crown Center Westin. This hotel is superb. Great staff, great facilities, comfy rooms and plenty of attractions within closs walking distance to the hotel, particularly Union Station.
April 7, 2014
Rated 3 out of 5 by danesmom03 Rude
I stay in KC for 2 nights every year.
Mainly for the balcony that is advertised on the site and when I called to verify with the hotel. (which is STILL advertised on the room information)
when I got there I had issues checking in-then to find out we had no balcony. They shut it off for 'a certain group' that comes into town.
I spoke over email with the manager who I'm sure had a laugh only saying I'm sorry.
Myself and group WILL be staying elsewhere for the years to come. We did have the breakfast last year and it was better then others in the city.
Thats the best comment I can give.
July 10, 2012