The Westin Kansas City at Crown Center

  • 1 East Pershing Road
  • Kansas City,
  • Missouri
  • 64108
  • United States
  • Map

Rooms & Rates

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  • For stays longer than 90 nights, please call 866-539-3446.
  • You can only book up to 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.8 out of 5 by 775 reviewers.
Rated 3 out of 5 by Average Hotel - Great staff!! Alex at the front desk and the woman who cleaned my room (Gwen????-17th floor) were both excellent as was all the staff, but they stood out. There was one woman at the front desk that was GREAT but I didn't get her name. Alex would know. I had Credit Card issues and she and Alex worked very hard and went above and beyond to help me as did Eduardo. Thanks to all. The food was so/so as were the rooms. Both needed work and the noise from the fountain was disturbing at times, but the view was nice. July 30, 2014
Rated 5 out of 5 by Nice Stay I know that our group had a very good rate for the rooms. My only issue was the number of items not included in the base rate, in particular WIFI and the gym fee. I prefer to have all inclusive. I loved the smell of the bedding - fresh like cucumbers. July 30, 2014
Rated 3 out of 5 by Nice facilities, but paying for the gym? Everything is very nice, but paying for gym usage as a guest is pretty cheap. It would make sense if it was a huge gym and was also for the pool, but you don't even need to pay for the pool. July 30, 2014
Rated 5 out of 5 by Great hotel, but had to pay to workout Hotel was great, but I was surprised that I had to pay extra to use the workout facility. That being said, the workout facility was worth the $5. July 29, 2014
Rated 5 out of 5 by Wonderful hotel Very clean hotel. Close to several attractions that we were visiting while in Kansas City July 29, 2014
Rated 3 out of 5 by This hotel needs renovation. I was disappointed with the quality of the hotel and furnishings. No exhaust fans in the bathrooms? A charge for WiFi? Check-in clerks should "all" be required to speak fluent English. This is a 3 star hotel. On a positive note: I loved Kansas City! July 29, 2014
Rated 3 out of 5 by reservations & Valet parking Issue with reservations reqested 5Th floor facing north got 13th floor facing east she changed our rooms too 6th floor facing west so we stopped there didnt want to change made reservations 3 wks prior shouldnt been a problem.Now for the Valet we brought 2 cars while I was checking in we w2ere told we had to move our pickup we had just unloadedour luggage and hadnt even got our room number to give them so wepent 176 dollars and get treated rude thats wrong July 28, 2014
Rated 4 out of 5 by service lacking Paid for club level, when oatmeal ran out at 8:45 in the morning I was told they close at 9:00 so I couldn't get any more. Then, I was charged for internet twice when it was included in my rate. Was also charged for th workout clothes I returned upon checkout. Had to call TWICE to get these charges removed. Also, $5.00 charge to use the workout facility is ridiculous July 28, 2014
Rated 1 out of 5 by Pure Disappointment To whom it may concern: My girlfriend and I just returned from a weekend in Kansas City, MO where we along with over Fifty of my family members stayed at the Westin Hotel to celebrate my cousins wedding. The weekend was great other than the entire experience of booking and staying at the Westin. I was excited to hear that my cousin had decided that Westin would be the hotel of choice for herself, her wedding party and guests of wedding. My intentions were to make a Single phone call to reserve one room for two nights the 24th and 25th and then to have a room upon my arrival that was clean, peaceful and a place to relax after the 600 miles of travel to get there. Nothing could be further from the truth. My first phone call was made on May 29th to reserve the room. I asked a few questions that the person I spoke with was unable to answer such as... was a breakfast included, was parking included and was there a hot tub. The person assured me that someone from the Westin Kansas City Crown Center would call me with the answers to those questions. I never got that phone call. After a few weeks (July 16) while talking to my girlfriend she asked if there was a hot tub which is all she was adamant about making sure of. I then took the time to call a second time to ask my same few questions. During this phone call I learned that I did not have a room for two nights but instead I only had it for one night (July 26th). The person I spoke to assured me that the issue had been corrected. At that time I had one room for both the 25th and the 26th of July. I was again told I would get a phone call regarding breakfast, parking, and if there was a hot tub. I never received a call and again my reservations for incorrect. I in total called the number that was provided to me (816-474-440) a total of 7 times. Once on 5/29, twice on 6/16, twice on 6/17, twice on 7/23 and once on 7/24. I received 9 emails during that time that were ALL WRONG!! Some of the emails said I only had a room reserved for 7/25, some of the emails stated I only had a room for 7/26, One of the emails said I had a room both nights but they were at two different rates. The worst one was an email stating that I would check out at noon on 7/26 only to return at 3pm the same day to check into a second room. I was told on the phone that I had waited too long to get the same room both nights. Even though I had started this long process nearly 2 months prior to the dates I needed the room. I traveled over 600 miles not knowing if I would have a room when I got there or not. As it turned out my brother showed up to the hotel a day before I did to check in using the reservations that he too had made months earlier for 2 rooms for him, his wife and their small children. Upon his arrival he was rudely told that he only had one room for 3 nights not 2 rooms for 3 nights. He was also told I had reserved 2 rooms for 2 nights. That HE had not reserved the rooms properly. My brother was able to correct the issue in person for the both of us. Once I arrived on 7/25 I was able to get my room without a problem. However it was only finally then that I was able to get some of my most basic questions answered. No there was not a breakfast included. No parking was not included in the price of the room. I was happy to hear that Yes there was a hot tub. When we walked into room 635 we were instantly disappointed. There was a feminine hygiene product left in our trash can and there were a ton of grass clipping inside the room along the sliding glass door leading outside. After our long drive we did not feel like moving rooms nor did have we have time. We immediately left to visit with other out of town family. That night after a long day we were woken up every noise possible. The wind outside sounded like a tornado, every time the toilet above us flushed and sounded like it was going to land on us and each time a door opened on either side of our room it sounded like someone was walking into our room. The second day we finally had our chance to make it down to the hot tub to relax before my cousins wedding. We were both really looking forward to this. Once we got to the hot tub we learned it was big enough for maybe 6 people if you sat close. We could not help but wonder how could a hotel with several hundred rooms only have a small hot tub. We sat and waited for 30 minutes hoping for a chance to soak in the hot tub, but there was a family that never left. So we gave up and went back to our room. We tried 2 other times to use the hot tub and each time the small little hot tub was full mostly with children splashing around in it like you would expect in a pool. The one thing we both had looked forward to, we never got to do. I made a point to make a list of all the issues and talk to the lady at the front desk about my horrible experience during check out. She was pleasant to talk to and showed concern but she never offered anything more than an "I sorry". I saved all 9 emails confirmations showing that my simple reservation was never correct along with pictures of the grass clippings in the room as a reminder of the entire disappointing experience. I had very high hopes for this past weekend but after all of this I can confidently say I will not be recommending any Westin hotel to friends or family. Ryan M July 28, 2014
Rated 3 out of 5 by Cleanliness and extra costs I have stayed at many Westins and unfortunately this one could use some attention to detail when it comes to cleanliness of corners and baseboards. These things matter to people who stay at hotels such as the Westin. Extra costs added up: for gym (only Westin so far I have stayed at with this fee), internet, parking, high cost for drinks. July 28, 2014
Rated 4 out of 5 by Great location, but....... Still baffles me that parking is $16 per night at this hotel. Didn't realize I was staying in San Francisco or NYC. I would think motel guests would be comped or at least get a reduced parking rate. July 28, 2014
Rated 3 out of 5 by Disappointing stay This was my first stay at the property - and first at a Starwood property in several years. While the location is great, small things like charging for the use of the fitness center, lack of vending machines and early closing of the gift shops, and general unresponsiveness of front desk staff was disappointing. July 26, 2014
Rated 3 out of 5 by Too warm! This is my first time staying, so will give the hotel another try, but my room was hot. Sitting downstairs in teh lobby with a glass of wine was too warm. I put my thermstat on 65 and there was no way it got near that temperature. By the time I showered, dried my hair and left, I was sweating!!! July 26, 2014
Rated 3 out of 5 by This Hotel doesn't honor special rates I checked in for the Silpada Convention on July 17 and out on the 20th. My rate through Silpada was $162 however, I noticed on line that there were several specials running during my stay that would have made my rate about half of what I was paying. I spoke to the day manager, Colin, who said there was nothing he could do. Sorry. However, he would speak to the GM and call me. He never did. The next day, I inquired again and same response, sorry. Very disappointing and not at all how I expected the management to react. Obviously customer satisfaction is not high on Westin's list. I sent an email Monday with the same dissatisfaction but no response again. So, I will now post my experience on social media. I know several of my Silpada Sisters had the same experience and are also dissatisfied. How disappointing. Next year for conference, I will NOT be staying at The Westin, or any time for that matter. July 24, 2014
Rated 5 out of 5 by Wonderful place for our wedding guests! We were so happy to work with the staff at the Westin Crown Center for our wedding guest room block. They were helpful, always answered questions right away and our guests enjoyed their stays. We also spent our wedding night in a suite and were so thrilled with the size and comfort of the room. The champagne and strawberries that were left in the room for us was a wonderful touch! Thank you for everything! July 23, 2014
Rated 4 out of 5 by Very nice The hotel is attached to Union station via catwalk which is very nice. The hotel lobby is very nice but the star is definitely the mezzanine which showcases a beautiful waterfall. The room was spacious and clean. The pillows were a little odd, more cylinder shaped rather than a rectangle but that was ok. The air conditioner didn't work too well, I put it down to 67 just to get the room to 70. The staff was extremely friendly! Mollie checked us in and she was so friendly! She made a great impression!! July 22, 2014
Rated 3 out of 5 by You need better TVs Check-in was a breeze and the staff was quick to respond to any request. I did have a problem getting the TV remote to work. I called the desk and later that day while I was out maintenance came in to check the TV and left a note saying that the sensor was blocked by stuff on the dresser. Which had I been there when he came I could have told him that during the time I tried to use the TV there was nothing in the way of the sensor. I continued to have trouble with the TV remote through the duration of my stay but did not want to call the desk again to complain. Dinner at the Milano's restaurant was sub par and I was unable to finish my meal (others in my party of 25 who ordered the same dish were also very disappointed). I was prepared to just walk away with a literal bad taste in my mouth but the restaurant manager was very nice and sent a complimentary bottle of wine to my room which I told him was not necessary. Because of his dedication to customer service I would try the restaurant a second time in the future (as a cook I know we all have bad days in the kitchen once in a while). July 21, 2014
Rated 4 out of 5 by Nice hotel but lack of attention to detail I have stayed here numerous times when attending conferences. Requests for basics sometimes takes more than one call to guest services. If a problem is reported, it is sometimes met with a defensive attitude. July 21, 2014
Rated 4 out of 5 by Great Hotel, Great location When we first arrived our room still had trash in the fridge and no pillow cases. After a quick call to the front desk everything was fixed. The rooms were nice and clean and hotel staff was very friendly. It's close to Union Station and Legoland. Tons of shops and restaurants. July 21, 2014
Rated 5 out of 5 by Silpada National Conference Stay As a first-time attendee of the Silpada National Conference, one can only imagine the images of more than 3,000 Jewelry Crazed Women staying in just a handful of hotels over a five day period of time and the chaos that comes with their excitement and energy! With that can also come overwhelming difficulties for any hotel and its staff, yet I was completely and pleasantly surprised at the accommodations, staff, and warm welcome to all of the Silpada Sisterhood and the love of same that return each and every year by each and every member of the Staff that I came in touch with! I will be back next year without question! July 21, 2014
Rated 2 out of 5 by Can Do Better Trying to check in and out was total chaos, too many people and only 1 person working the front desk. Took 20-30 minutes each. Room service, got 2 small tacos, a bowl of rice and a can of diet coke (with no ice) for $34... pretty awful and overpriced. Rooms were nice and beds comfortable. July 21, 2014
Rated 1 out of 5 by westin problems Unfortunately, this visit to your hotel was not up to WESTIN standards. I, along with my team of Silpada representatives have stayed at your hotel for the past 8 years. The last 2 years we have seen significant changes to your hotel rooms, service, and overall stay. This year we reported phones not working upon arrival on Thursday, they still weren't working on Saturday. After calling (from cell phones) because we had no towels and mentioned once again the phone issue, an "engineer" was sent up to fix phones. After moving bed away from wall, and fixing phones, he left and did not return bed the bed to its original location. The noise at the pool went on way past closing time. We did place a call to front desk. Also, seems that you know Silpada Conference brings in thousands of women and many are at your hotel, yet there is 1 person working downstaris at the cafe, causing a ridiculous line in the morning. Meanwhile, 2-4 other employees standing around the buffet watching. Although, we received a one night comp to our room, I would prefer to pay full price for every night and receive the service that I thought set The Westin apart from other hotels. July 21, 2014
Rated 5 out of 5 by Hotel Bar Bar is great, but if you are going to serve a high demand item like Starbucks coffee, may need to want another server behind the bar in the morning, and even another coffee machine. On the morning of 19 July I watched as people just got tired of waiting and left. I understand there was a large conference going on, but that cannot be an excuse for the lack of service. July 20, 2014
Rated 4 out of 5 by Convenient in city but lacking features It looks like in middle of upgrading, new fixtures but doors and outlets outdated. No outletls next to bed for medical device. Lights in bathroom are buzzing. TV cable service was horrible with channels that did not work , no audio or unavailable Restaurant offering in and around hotel was weak with mostly fast food, not upscale restaurants. July 19, 2014
Rated 2 out of 5 by Dirty Rooms Staff was very friendly, so that was nice. We stayed in this hotel due to its proximity to food, entertainment, etc. Room was horrible.Very old AC system that seemed to not work at all, and when it did, dust shot out of it (Due to this, our whole family was sneezing every 5 sec while in the room).Room was also just dirty.We ended up leaving the hotel one night early so that we could go home and sleep in our own beds. July 17, 2014
Rated 5 out of 5 by Nice for the conference Great room that was close to the KC Fed for the conference I attended. July 17, 2014
Rated 4 out of 5 by Rooms to cold Due to an illness and several attempt to adjusts the thermostate. I just felt the rooms were too cold. Surprising during my visit the out door tempature was moderatley cool as well. July 17, 2014
Rated 2 out of 5 by Not as heavenly as I expected The room was very large and had great big windows that let in lots of natural light. The coloring of the room was a soft pale blue and very soothing. On the surface the room was clean and looked like a typical Westin facility. There were a few problems with the ceiling, basically some of the popcorn was tearing away with pieces hanging. The towels and linens were the downfall. Not up to the Westin standard at all. In fact I left one hand towel with the front desk and advised them that they inform housekeeping to begin using it as a rag - it was torn and frayed. The sheets were a bit rough and not the heavenly silky sheets I have come to love at Starwood properties. July 16, 2014
Rated 5 out of 5 by Comfort and Cleanliness I enjoyed my stay very much. I was impressed with the look and cleanliness of the Westin. I enjoyed the quality of the bedding and the comfort of the mattresses. This Westin Crown Center met all my expectations, and I hope to stay there again in my travels. July 15, 2014
Rated 3 out of 5 by Expensive for an average room Our room was just average. Room could use updating. Even with our room discount, it was expensive. The shower was nice, but the sink facet splashed me every time I used it because of the way the water sprays out. Almost everything had an extra charge. Not sure about the pool though because we didn't use it. Adding $16 per day to park is ridiculous! I was not told there would be an extra charge to park. Will probably not stay here again mainly because of the cost. July 15, 2014
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