Rated 1 out of 5 by TravelGuy Not my favorite Westin
I had numerous problems during my stay:
- Television receiption is horrible. I could not make it through a show without losing signal at least once.
- Internet reception is also bad, especially during the evening hours. I had to get up at 5am in order to be able to do my work.
- The fitness center is not well attended. They were completely out of water when I visited.
- I selected the ‘Green’ option twice. One time, housekeeping ignored my request and cleaned the room anyway. On the second occasion, I was not credited for Starpoints when I turned in my card to the front desk. (They also failed to clean my room on the single night that I did not select the ‘Green’ option)
February 13, 2013
Rated 3 out of 5 by EasyJoe Classic old hotel - small bathroom
This is a classic old hotel--hosted an event related to President McKinnley in 1900--but the age puts some limits on things. The bathroom was small--especially the laboratory area that was absolutely one at a time. The staff was pleasant, but one took partial info when we arrive early and said our room was emply but would be cleaned soon and she would call us when it was ready. 2 1/2 hours later it was being cleaned--and we waited another 45 minutes to get into it--apparently because the staff person had not finished the partial check-in that would have made that room a priority to clean, since we were waiting.
September 16, 2013
Rated 3 out of 5 by AJE07 Nice historic place but that's where it ends.
In from Chicago for a wedding. First we were told when we made reservations that we could have a king room with a roll away. On arrival not true. Then George the desk attendant offered a suite with a sofa bed and a queen. We went to our room and there was a sofa but it was not a pull out. My husband went to the front desk to inquire about the sofa sleeper and was told that was also not an option by George. Then George told him that he would send up extra linen at least to make the sofa up to sleep in. That took 4 hours an additional two trips to the desk and a pleasant new attendant named Liz to finally get the linens. Who went and physically got them and gave them to my husband.
July 29, 2013
Rated 4 out of 5 by Trish52 Confused guest
Small, comfortable room. I would recommend the upgrade for more than 1 guest. The amenities available were wonderful, even if I didn't use them. Received this survey, but not the final bill via e-mail as requested. I did not use the valet service, and hope I wasn't charged the same amount for using the guest lot.
May 26, 2014
Rated 3 out of 5 by divenoob Not Westin Standards
My hotel stays are for pleasure so my main concern is the room itself. I have no opinion on any of the hotel amenities (gym, restaurant, etc...) I was very disappointed in the quality of the room for a Westin. It was outdated and small. I could have had the same type of room and quality at a lot cheaper hotel. I have stayed in many other Westins and this one is by far the worse one I have stayed in especially for the price tag. I tried to do self park in the lot next door and they said I wasn't allowed to. I was only allowed to do valet. The service and location were excellent. I will not be going back to this Westin. There are other competitors with better accommodations for a lot cheaper.
March 25, 2013
Rated 1 out of 5 by Katrinka7 Needs a customer service overall.
1. Be aware if you ask for a rollaway bed, even if they tell you yes, it is not guaranteed.
2. Check your bill, there were two instances in our group of wrong billing. One where we were charged for the roll away that we didn't get and the other was for a higher rate than promised.
3. Be prepared to be inconvenienced for their mistakes. If they charged you wrong, which they did for both of our parties, you will have to go online and jump through hoops for their mistake. They continue to hit your credit card and you have to go online and fix the mistake to be be reimbursed for their error.
4. They cant handle large groups well. Our wedding group had a lot of problems. Almost ruined the weekend.
July 29, 2013
Rated 5 out of 5 by Lee534 Very nice.
Comfortable room and responsive staff.
June 2, 2014
Rated 4 out of 5 by Gigi13 Good Hotel
I found Westin Columbus to be very good in meeting my needs. The hotel staff is excellent in meeting the needs of their guests, Hospitality was wonderful and location is good!
There were only 2 negatives I found; 1) the internet service was very poor. Often could not connect and when I could service was very poor and never was able to connect in guest room. Internet service should be free in the entire building, not just in the lobby. 2) Valet parking is wonderful but to charge $22 dollars per day is a bit high, especially since the car was only around the corner and not in covered place.
April 1, 2013
Rated 2 out of 5 by NickName101 'Goodbye Columbus'
Nice try but barely passable. Staff was the best aspect of this hotel. This hotel was noisy, bed was just ok, good shower, comfy pillows and bedding. Did appreciate the refrigerator and safe.You felt you are always digging into your pocket to pay for expensive add-ons: valet parking $22.00 plus in and out tips, $9.99 a nite for wi-fi, $17.99 for a movie! I must say, it was refreshing to see extra TP and tissue in the bathroom from the get go. Horrible traffic on weekdays, you are in a semi deserted area downtown and have to walk quite a bit to get anyhere, and deal with lots of street folks loitering or living in doorways and mediocre yet expensive restaurants. Hotel food would pass for airplane food.
August 12, 2013
Rated 4 out of 5 by GPP54 Great location
We stayed to attend a wedding . The facilities are a great blend between old and new. Good location to all downtown Columbus attractions.
May 26, 2014
Rated 1 out of 5 by rc121992 Room Not Ready
I arrived at the hotel a little past 10PM on 10/28/13. I waited at the front desk while the person checking me in was waiting. It seems someone else had opened my reservation and it was locked. The front desk manager came out and they both stared at the computer screen. I was then told that my room was not ready, that it had to be cleaned. Really! At 10PM? After waiting about 20 minutes and watching 6 others check in (It seems that their rooms were clean). I finaly got my room. If you com to Columbus, don't stay here. Stay at the Sheraton instead. It si a better managed hotel.
October 29, 2013
Rated 5 out of 5 by Longway Personality and character
The updates and remodeling of a downtown hotel were impressive, along with keeping the character of the hotels dated past. Some of the rooms were small, but we had a larger room with plenty of space. Being downtown for a wedding, we were close to everything making the stay extra enjoyable.
May 19, 2014
Rated 1 out of 5 by dp1108 New Mgmt
I have been coming here for years and I can only assume there is new mgmt or management issues.
My room was dirty upon arrival, shower backed up, and AC wasn't working. The valet lost keys for a day and nothing was done about it.
Terrible overall experience.
July 5, 2013
Rated 3 out of 5 by jdm58 Disappointing service
I stayed at the Westin Columbus on a near-weekly basis for about 7 months while I was doing business in Columbus (May to December 2012). The basic facilities are fine: rooms are a bit small and could use some updating, but the bed, shower, etc., are generally of the typical Westin quality.
What wasn't of the typical Westin quality, however, was the service. For the most part, I’d describe the service as “spotty” – most of the issues I encountered were not a big deal on their own, but together contributed to a lower quality experience. However, over the last month or so that I stayed there, the service level seemed to drop markedly, such that a day could barely go by without my having to deal with some sort of issue.
January 15, 2013
Rated 5 out of 5 by wodu Grand Experience at Historic Hotel
We booked a room at this beautiful historic hotel because we wanted to attend the Columbus Jazz Orchestra's performance in the connecting Great Southern Theater. After the performance some of the musicians came into the lobby of the Westin and continued to play music for the enjoyment of many people who relaxed in the spacious and gorgeous lobby and had a drink from the quaint hotel bar. We had a great night's sleep due to a plush, comfortable bed and very quiet surroundings. The staff was attentive from the valets to the servers in the restaurant. The hotel was built in the late 1800's, but the accommodations are still top notch 100 + years later. I especially liked the refreshing cucumber and lemon water offererd in the lobby.
April 15, 2013
Rated 2 out of 5 by SCJCD Bathroom not good
1. Toilet needed to be flushed four times to get everything down the drain.
2. Shower door did not close, which we found out in the morning, and then it came off of the track and rested at a diagonal when we tried pulling the back shower door. Water got all over the floor as we showered.
3. Called front desk afternoon of arrival to say TV had a loud HUMMMM coming from it and even let her hear it as I spoke. She said someone would come which never happened. Fortunately, we were able to eventually get it to stop by playing around with the controls.
When checking out, I told the desk clerk and he said that he would let the custodian know. He should have apologized for the inconvenience and offered a discounted price on my room rate.
September 2, 2013
Rated 4 out of 5 by EdOng Front desk staff needs basic concierge training
Great warmth, friendly reception.
But when checking if local pizzaria was open they called and found out it was open till 230 am. Unfortunately when I walked there the dining room was closed, only the takeaway open. So had to wait 15 min in the cold, then walked back 10 min so pizza was no longer steaming hot. Lesson: ALL staff, not just those on concierge desk, should be taught to automatically ask to make a reservation. This will both get the guests to the front of the line, and more important, avoid my cold pizza experience.
Otherwise great stay.
June 5, 2012
Rated 2 out of 5 by RollTide16 Average hotel, but better options available
This hotel is in a beautiful building in downtown Columbus. For an event such as a wedding, this would be great.
Unfortunately, it does not measure up as a hotel. My room was small and seemed to have an issue with an occasional sewage backup smell from the shower drain. The doors are thin, so you get the pleasure of hearing every conversation that walks by. Since it is an old building, the plumbing is noisy. I had an interior room that had a view of the center atrium roof... so barely had any sunlight during my stay. In addition, there is no club lounge available.
Overall, this Westin just does not measure up and there are better options available in the area.
I will say that the "Heavenly Bed" lived up to its name... one of the best hotel beds I've stayed in!
January 23, 2014
Rated 4 out of 5 by Johnmar Great facility but...
While the physical facility was outstanding, certain issues were disappointing...food for Capital reunion was not the quality expected, esp for $30...Friday morn buffet b'fst was seriously deficient for such a hotel...and maids forgot to leave wash cloths and hand towels. Valet service and bellman service were speedy and congenial.
April 28, 2014
Rated 2 out of 5 by marysue smoky room
There had obviously been a smoker as our room smelled horrible. we tried to spray it with a spray housekeeping had but it is impossible to rid drapery and carpeting of the odor. We did not ask to be moved as we wanted to be close to our daughter to help her with her baby and it had been a struggle to get the rooms close together even though we had requested this early on. Our refrigerator never cooled. We did not talk to desk personnel about our issues as there was always a back log of people trying to get help. Slow at desk!
Valet parking did prove to be difficult during busy times.
We did like the reception area for the wedding we attended and staff was very professional except many times our 1/2 to full glasses were removed while we were still drinking.
November 4, 2013
Rated 5 out of 5 by CorndogofCanada Well run, great service, quiet night.
When we made our reservations and realized that the NCAA womens basketball & the cheer leader competition was on the same week end we were worried that we would never get any sleep. Well we were wrong. The hotel was clean, well maintained and had two nights of great sleep. The beds were comfortable. We were close enough to downtown for the hockey game we came to attend and to venture out into German town & the Cosi museum. We would recommend the Westin and will reserve again when we come into town for another Blue Jacket game.
March 25, 2013
Rated 5 out of 5 by alh1023 Wonderful service during race weekend
My mom and I recently stayed at the Westin Columbus for the Columbus Marathon weekend, and we could not have been more pleased with the service we received. The restaurant provided a special menu for runners and opened early to provide breakfast for us before the race. The staff was very accommodating and the beds were extremely comfortable (as I've come to expect from Westin!) We had a wonderful time staying in this charming historic hotel and will not hesitate to use you again in the future! Thanks for a fantastic weekend.
October 24, 2012
Rated 2 out of 5 by chiragglal Westin Columbus - Needs Improvement
All I can say is Staff Staff Staff - The Westin Columbus needs to be equipped with more professional well trained staff than hiring someone straight out of college or high school. From the Check-in to Check-out I didn't feel I was staying a Westin. The associates were having hard time explaining SPG related questions. I had ordered food at the restaurant downstairs and that arrived 45 mins late. My bonus were never credited to my account. The staff need to take more personal responsibility.
Will not be staying there again.
April 16, 2013
Rated 3 out of 5 by CrankyWestCoaster Set your Expectations Low, its Columbus not San Francisco
Was looking forward to a good nights sleep, had a huge meeting next day. $9.95/day fee for WIFI (SPG member here) Lighting in room wasn't great for work, bed had polyester bland comforter cover. Also, no key to mini bar and no mini bar price list. Positives: great meal in bar and good meal in restaurant in the morning. Loved the cucumber water in the lobby. I was a little cranky from my flights when I arrived, will set my expectations lower before staying here again. FYI this is located in CBD very quiet on a Monday night.
February 22, 2013
Rated 4 out of 5 by jstoff6 Nice Service
The employees were extremely curtious and did everything possible to assist customers. The lines were long; however, because there did not seem to be enough employees to handle such a large group. For example, checking in took over a half hour per person.
April 28, 2014
Rated 5 out of 5 by Russ78 This hotel is fabulous
We were treated very special. The staff was
Exceptional, courteous & accommodating.
The food was outstanding. Our room was well furnished, very clean with a nice view.
The bedding & bed was the best!
May 1, 2014
Rated 5 out of 5 by mr007 Great staff
My wife and I celebrated our wedding anniversary with an overnight stay. The staff went out of their to make a very nice room upgrade prior to checkin which we did not expect. We were floored when we returned to our room after dinner to find a bottle of champagne on ice, chocolate-covered strawberries and a box of chocolates in our room. The level of personal attention by the staff far exceeded that of any hotel stay we have ever had. We will definitely return to the Westin Columbus for our next special event.
March 31, 2013
Rated 4 out of 5 by OAACEMember Relaxing in Elegance
My stay was relaxing in elegance of a nostalgic grand hotel. Our conference was handled with much care and service was that of high standards of yesteryear .
April 30, 2014
Rated 5 out of 5 by Gee3 The Westine is a 5 star hotel most definatly!
The warmth, professionalism and quality of care shown definatly meets that of a 5 star hotel standards. Every base was covered and met to meet an above superior rating during my visit/stay with the Westin.
April 27, 2014
Rated 3 out of 5 by AM44 Disappointing room
The room was below the standard that I expect from a Westin hotel. As a historic building, I realize the room might be small, but it was poorly fitted out and decorated. The furnishings were unattractive, a surge protector with outlets was glued to a bedside table where it was no use, and too far from the desk (which had no outlets), the lighting was poor, and the toilet paper holder was tucked under the sink in an awkward location. The shower enclosure was rusted and clearly needed to be replaced.
October 24, 2013