Rated 5 out of 5 by Shan75 Fantastic staff and facilities
Westin was a wonderful break on a long trip. I was welcomed with excellent customer service and treats for my dog. The room was immaculate and well appointed. We ate in house for both of our meals and the food was amazing. Our dog was welcomed everywhere in the hotel which was a pleasant change from everywhere else that we had stayed on our vacation. Our dog was especially excited about his luxury dog bed. I would highly recommend this hotel to anyone who likes luxury.
August 7, 2014
Rated 3 out of 5 by dsc1964 Westin Indulge Package Letdown
I purchased a Westin Indulge Package for my stay at the Westin Columbus. Per both the package description online and the confirmation email that I received, I expected the following:
> Sparkling Wine & Strawberries
>Breakfast in Your Heavenly Bed®
Instead, I received:
> Red Wine & Strawberries
> A complimentary breakfast in the hotel restaurant, The High Street Grill.
The Red Wine wasn't an awful replacement, but having to get dressed to go downstairs to eat was disappointing.
March 4, 2013
Rated 1 out of 5 by KMP147 The room was awful
The room was small but clean. The bathtub drained slow, so we were in ankle deep water while showering, the heating/AC system didn't work the room was between 75-81 degrees all night even with the thremostat set a 60 degrees on AC.. The radio/alarm clock died and the movie we ordered never worked. We won't be staying at anymore Westin Hotel properties. The bartender at the lounge was very slow serving and getting us our bill, even with me going up to the bar to get her attention.
February 25, 2013
Rated 1 out of 5 by fatherofthegroom1 horrible experience
steyed at your hotel 3 nights 8/1 to 8/4 room 667. beathroom floors are marble and extremely slippery when wet, also no tub , shower only . lighting in bathrooms and bedroom area extremely poor. desk convienience outlets were on the baseboard under the desk. Having recently had my knees replaced, they were impossible to get to. Opted not to have linens exchanged daily. Did not realize that this meant no maid service at all. (no towels, beds were not made, trash wan't picked up). Front desk told us that only valet parking was available at $22.00 per night. Never told us that there was self parking in the rear lot.
This experience was the only bad part of an enjoyable weekend in Columbus for our son's wedding. I will continue to stay at Starwood hotels again, but I doubt that I would ever stay at another Westin
August 11, 2013
Rated 1 out of 5 by jtc231 Tired; don't eat breakfast here.
Sorely in need of updating. Housekeeping - room service items in cooridor from check-in until checkout the next day. Breakfast - stale bakery items, out of plates at buffet, only two tables available because all others were in need of clearing - which took far too long. The table next to mine, where we were trying to conduct a breakfast meeting, went uncleared for an hour and twenty minutes. No sense of expediency of urgency anywhere. Will return only as a last resort.
August 16, 2013
Rated 5 out of 5 by FrequentTraveler13 CLASSIC AND BEAUTIFUL HOTEL
I loved my stay here. The hotel is CLASSIC and has the total HISTORIC look. If you just take a walk around the inside AND outside of the hotel then you will learn to appreciate its true beauty. But hey non-members, preferred , golds and plats if you just sit locked up in your rooms then you will miss out on this beauty. My room was great and if in Columbus again then I will not hesitate to choose this property again. In my book it is a LUXURY COLLECTION HOTEL.
March 23, 2013
Rated 2 out of 5 by Forediamonds After the lobby.....
It's all downhill ! An older building so you anticipate smaller rooms and facilities. In addition to being small however, the rooms at this hotel are poorly designed and "tired". The HVAC system could awaken the dead and if you turn yours off completely, you may still enjoy the hum from the adjoining rooms. Staff was not particularly friendly or well trained. Food was awful. Location is fairly convenient but there is no way I would stay at this hotel again.
October 7, 2013
Rated 4 out of 5 by Pete16 Elegant hotel
The hotel has a spacious and pretty lobby and the rooms are modern and clean. The ballroom was beautiful. It felt very upscale, especially for the rate. We were disappointed, however, that our room was not ready at the designated check-in time and that we had to wait almost 90 minutes for our room. Although the staff could see us waiting in the lobby, it wasn't until we repeatedly returned to the check-in desk inquiring about our room that we finally got one . It was as if we were invisible. Having just 45 minutes to get ready for a wedding didn't seem adequate and no one seemed very apologetic about it. Instead we received excuses about guests not checking out in time. A room should be available at the time of check-in. There were other guests waiting as well. Disappointing. But the room was very pretty when we finally got in.
June 24, 2013
Rated 5 out of 5 by shorty very frienly
The service lady at the desk was very informative and helpful and pleasant to talk to. We were very happy with the rooms we had. but were disappointed when we got our cars. They were covered with a fine misty dirt that had to be cleaned off before i could drive. I could barely see out passanger window. I called the desk to notify them when we got home and the lady refunded by parking money but your hotel needs to do something to avoid this
August 7, 2012
Rated 3 out of 5 by Mike OK Hotel
The public spaces of the hotel are great and the staff was very attentive to its guests. The rooms were another story, the need some upgrades to the rooms themselves and the HVAC definitely needs improvement (loud, made clunky noise when turning on and off) The refrigerator in the room did not work but the front desk called after i had settled in to see if the room was ok and promptly sent up another refrigerator which the set in the room.
May 24, 2013
Rated 2 out of 5 by Cher173 Westin Colombus
I check in at 3:00pm and could not get a double on any of the four rooms I had booked I explained that the average individual did not consider a King Bed a double. I had children(preteen and teen) with parents. The hotel did not even attempt to accomdate my room issues. Do not bring your family here. I have already started to spread the word to friends and coworker - Do not stay at Westin. The valet service you offered was good.
July 8, 2014
Rated 2 out of 5 by Planner In need of renovations
This old hotel looks nice from the outside and lobby however, the hallways smelled musty and the room reaked of cigarettes even though it was a non-smoking room. Additionally, the room I received was overlooking mechanicals and a vacant room whose window was stuffed with pillows. I am a Starwood Preferred Planer member and would have thought I would have received a better room. Also, The shower fixtures were falling off the shower wall.
March 25, 2013
Rated 3 out of 5 by TerriN A Nice Property, but
The staff was very accommodating, a situation was cleared up well by the night manager when I checked in. The one thing that really needs some improvement is the breakfast area. The area is small, cramped and seemingly makeshift. Handwritten signs and because if the area the food was not nicely laid out. I did not get great service as well by the wait staff. This could be improved as I believe the Westin brand has much higher standards.
July 30, 2013
Rated 4 out of 5 by rowingman I almost did not stay here, but I did and am happy I did
I had seen some reviews that lead me to wonder if this was an OK property, but another *wood property said the Westin Columbus was recently renovated, and a great historic property. Our room was large (yes large), and recently redone. The bathroom was small (it is an historic property), but completely new finishes. Staff was great, standard Westin amenities, and the bar downstairs was a good spot for dinner. I recommend this property.
October 1, 2012
Rated 5 out of 5 by DStowers My first time
This was my first time in Columbus and I must say, that the impression that I have for the city was directly reflected with my stay at The Westin. From the time I entered the hotel till the time I left, the staff was friendly and very helpful. I appreciate the service that Liz was able to provide prior to and during my stay. I do plan to frequent Columbus and I WILL be staying at The Westin and recommend everyone else to do the same.
June 24, 2013
Rated 2 out of 5 by qkrwnsdud777 Quality Needs Improvement
I stayed at the junior suite.
The staff was nice and helpful.
However, the cleanliness of the room needs major improvement as I found dead insects in the bathroom sink.
Also found dusts and dead insects inside the glass cup by the TV.
I ordered in-room dining but the quality of food was atrocious. The calamari looks like it has been cooked like a week ago and the chicken dish was below expectations.
Overall, very disappointed.
June 27, 2013
Rated 5 out of 5 by Marys2 This hotel had all wonderful features
From the moment we arrived, we felt so welcomed. The entire staff for all four nights of our stay were friendly, helpful, and fun!! No question went unanswered and if they didn't know something, they went to find out for us. All features of the hotel were excellent as I rated above, but they also seemed to go above and beyond what we needed. I would certainly stay there again if I'm ever in Columbus again. Roommate!!
July 5, 2014
Rated 5 out of 5 by Nick1861 Great European style hotel
Architecture is beautiful and staff accommodating. Great stay and I will be back.
November 10, 2014
Rated 2 out of 5 by FYR52 Disconnect between room and historical building
The condition of our room did an injustice to the history and the location of the building. The old-world style of hotel did not translate to the room: the over-sized dresser ( reducing the room space); unmatched lamp shades; small bathroom and an airconditionair which never stopped operating made for an uncomfortable stay. My records will show I am a loyal Starwood member and I encourage major improvements to your rooms.
August 5, 2013
Rated 4 out of 5 by Nan33 Very comfortable beds and pillows
Just a one-night stay for a family wedding. The beds and pillows were extremely comfortable. The staff were all very cordial and willing to help. The only glitch was slow-running drains in the bathroom. We spoke with a housekeeper on our way out for the evening who immediately called for it to be fixed, but upon our return only the bathtub drain was running freely, not the sink.
Overall, a very pleasant stay. Thank you.
June 24, 2013
Rated 4 out of 5 by WhyToo14 Good time was had by all
We stayed at your hotel for a family wedding. We knew rooms were small at the rate and that was fine. We had trouble locating the trolley to the ceremony as your desk staff seemed to know nothing of it??? I left my cell phone in the car upon checking in and your valet immediately retrieved it for me. Great service. Brunch with friends was lovely and our waiter (David??) was wonderful.
August 27, 2014
Rated 2 out of 5 by Roomblock Front desk is a disaster
There were a block of rooms reserved in connection to a wedding party. Every check in had problems, gift bags were supposed to be given out with each check in and were not. There was a phone call to the front desk to tell them they forgot to do so and a personal visit and still it was not done. Two days later I have no idea where the bags are but none of the guests ever received them. Poor experience.
July 28, 2014
Rated 2 out of 5 by irish317Anne This hotel needs some changes
The room was too small for two people. We were supposed to get a deluxe suite and if room 576 is your idea of a deluxe ....I would hate to see a regular room.
Also since you have no parking except the valet lot - if you have a block of rooms reserved for say a wedding...those quests should not have to pay for parking. We were told after the fact that parking would be validated but the front desk never said anything.
August 13, 2013
Rated 2 out of 5 by JW93 Beautiful character
This hotel has so much potential - a beautiful old building with character lacking in modern hotels. Great location as well. But the room needed upgrading and the bathroom was almost a joke - way too small and cramped. The hallways and public areas needed upgrading as well. the lobby was impressive in size and showed the character of the building. It could be a masterpiece with a little attention to detail.
November 12, 2012
Rated 5 out of 5 by Mokkat The staff here is excellent!
I stay at this hotel a couple of times a year. The facility is beautiful, with all the modern conveniences in a historic building. The food from the restaurant is good. It's always clean. But the main reason I keep coming back is the staff. They are always friendly, extremely helpful, efficient, and they clearly care about doing their jobs well. It is refreshing to be in a business where everyone cares.
April 1, 2013
Rated 5 out of 5 by stevenmp Excellent Experience
Overall excellent experience at this hotel, and being my first time in Columbus, it left an extremely favorable impression of the city. Great SPG recognition - was upgraded to the Presidential Suite and given a pass for a free drink at the bar upon check-in. The staff is very friendly and helpful, and the building is unique as others have expressed. Will be staying here again next time in the city.
August 3, 2013
Rated 3 out of 5 by jzld2 Check your credit card charges carefully!
The room was great, although small, and the staff was excellent, as far as meeting our needs while we were there. However, I was double charged for the room and almost 2 weeks later, I still do not have the room charge removed from my credit card, even after two phone calls 5 days apart and assurance both times that it would be taken care of immediately. I'm contemplating what steps to take next.
July 12, 2013
Rated 4 out of 5 by dontcare nice location
This is my second stay in less than a year. I do not travel much, but found myself in town over weekend for a show in Oct 2013 and a wedding Sept this year. Wedding party booked a group. The stay is always good and my only true regret is not being able to sleep on a queen size bed with my wife. I am 2 for 2 with your double beds.
September 8, 2014
Rated 2 out of 5 by ajw83 Hotel needs renovation
The hotel boasts a historic element, but it's amenities and features appear to have not been updated in years. Throughout my twelve night stay, my A/C stopped working over multiple nights, my room was not cleaned on the two days I requested, and the overall friendliness of the bar staff was subpar. I would not recommend this hotel for business travelers looking for SPG consistency.
June 29, 2014
Rated 5 out of 5 by Finny Typical Columbus Westin
How are you? Welcome back. Is there anything else we can do for you? Please enjoy your stay!
This is standard behaviour for the staff in Columbus. They always convince me that I am their first priority. Is there anything better than that?
Travelers want to arrive to a "home" not to a place.the difference between those alternatives is immense. That is why I come "home" to Westin Columbus.
December 2, 2012