The Westin Galleria Dallas

  • 13340 Dallas Parkway
  • Dallas,
  • Texas
  • 75240
  • United States
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See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with valid identification to reserve a room.

Rated 4.2 out of 5 by 308 reviewers.
Rated 4 out of 5 by Points dont apply at check in Only disappointment is that my star points couldn’t be applied to the billing at the time of check in. Starwood Preferred Guest March 16, 2014
Rated 5 out of 5 by Great start to 2012! Beautiful clean crisp look to decor, amazing staff, and prime location are what makes the Westin Galleria my go to place when I am staying in Dallas. Had a little hiccup with our New Years dinner reservations (Oceanairre) at the fault of the restaurant but Susan (Super concierge) saved the day by getting our party in with The Grill on the Alley. We had an amazing dinner and a few cocktails at the 2nd floor lounge. Overall a great weekend and wonderful customer service everywhere from check in to checkout. January 11, 2012
Rated 5 out of 5 by spg treatment I love this hotel because of its location. It's inside the Galleria Mall and free parking. You can practically stay in the area because there is plenty of restaurant and other eatery. The kids can ice skate for a whole day. Upon check in the staff never offer you a free upgrade room ever since i am a gold member and Starwood claim that they offer their member free upgrade when its available. We didn't interact with any staffs but the cleaning staffs did wonderful job in keeping our room nice and clean. July 1, 2013
Rated 5 out of 5 by Home Few hotels, especially large, busy hotels make you feel at home, but this Westin does exactly that. From the excellent front desk staff to the great host in the Exexcutive Level club, this is as close as you can get to having a true "home" away from home. March 6, 2014
Rated 5 out of 5 by Our Place to Stay My wife and I have made this our place to stay when in Dallas. We've stayed the last two times on our anniversary and have always been pleased. The staff is great and always friendly. The valet service is efficient and fast. The front desk was very friendly. He gave us a free breakfast as an anniversary gift which was a nice gesture. The gentleman who took us to the room was the same one as last year and was extremely helpful. I called ahead to say we would be in late and that was handled without issue. One thing we would like however would be a little larger mini-frig, but not a big deal. It's nice being next to the mall for late night walks. The rooms are a little larger than some of the others so that was nice. We'll be back for sure. Who knows, maybe next year on our 45th anniversary. June 20, 2012
Rated 5 out of 5 by First-class audio-visual team I present at a number of corporate events and I have to say the crew running our event was top-notch. Very skilled, accommodating, professional and attentive. They seemed every bit as dedicated to success as we were. My presentation in particular was quite complex, 2 presenters on 5 devices, switching between devices and apps with live cueing. They made everyone look/sound great with no glitches. I only wish I could bring them with me to the next "gig"! January 9, 2014
Rated 5 out of 5 by A weekend to remember My wife and i spent the weekend at the hotel as part of attending a conference. The starting point of any conference is usually the hotel -- if it is not right the rest usually goes downhill as well. Well, with Westin Galleria we hit a home run, the room and the staff were excellent and were proactive. It flowed from that to all the other activities we participated in -- the conf , to enjoying the mall and the meals both within the hotel and nearby. Just a wonderful weekend. Thanks the patels June 3, 2013
Rated 4 out of 5 by Room was spacious I recently stayed at the Westin Galleria while on business in Dallas. It was a pleasant experience from the moment I checked in through to check out. Special recognition to Patrick on the front desk that insured my “Lifetime Gold” status was recognized with a room upgrade, provided hotel/facility information and extra bottled water for my stay. The location of this hotel is unique as it is seamlessly integrated into the upscale Galleria Shopping center which offers additional restaurants and activities. The hotel exercise room and outdoor pool is also top notch. I also appreciated the additional square footage and higher ceiling in my room. The all marble bathroom appeared to be recently renovated with a wide glass sliding door into it which added to the spacious feeling of this accommodation. February 1, 2013
Rated 5 out of 5 by Great front desk team Always friendly and ready to help. Mr Truax and team run a frist class check in experience. The room was awesome. Thank you, Steve March 10, 2014
Rated 2 out of 5 by hotel nice place on augst17 I was in you hotel at 8 or 9 in the evening was tired that I wanted to rest when I go to the bed was full of hair soon I call to service express very nice lady answered me and told me that fell sorry and gave me the options that if I wanted to move to another room or if send a person to clean the bed I choose the 2 option at 10 pm I still awake after that I already I was not comfortable and I go check everything and I found the air conditioning window was full of dust August 20, 2012
Rated 4 out of 5 by Not my best stay I stay at this property when busines brings me to Dallas, about six times a years. My most recent stay was a little challenging. I want to use my SPG account to waive the business center fee for internet and printer usage, but it was not tied to my reservation. The front desk agent literally argued me down, stating I did not have an account. When we found it, he blamed the mix up on my secreatary rather than accept the possibility that the reservation agent, misspelled my name. October 22, 2012
Rated 2 out of 5 by A Few Problems This hotel has great potential but we encountered a few problems. The sink in our room did not drain, and the toilet seat moved around when we sat on it. The hotel gave us complimentary breakfast coupons when we complained, and we had to wait 45 minutes to get our food because the printer wasn't working and the kitchen wasn't getting the orders.... Otherwise everything was great. And the fitness center was really nice with complimentary water and they had headphones too. March 18, 2013
Rated 5 out of 5 by Come for Business But want to come back Though my visit was short (a one night stay), I definitely want to come back! For a business venue it included all necessary amenities and had the bonus of perfect hospitality staff. These individuals went above and beyond all expectations to ensure we were satisfied. The StayFit theme was a great addition to the mall. The rental of workout gear was great and such a bargain with all top of the line equipment in the workout room. I truely enjoyed my short stay. September 27, 2013
Rated 5 out of 5 by Great room, but they missed a detail Lovely room with nice linens, big window seal complete with pillow, great shower (though it took a long time for temperature changes to occur.). Only negative - I had asked for a quiet room away from elevators and ice machines because I'm a light sleeper. Checked in around 3:30 and was given a room one door away from elevator and across the hall from the ice machine. Even if the hotel was full, I was there early enough so they could have accommodated that request. December 14, 2012
Rated 4 out of 5 by Breakfast - room for improvement Breakfast - I ordered the poached eggs, bacon and breakfast potatoes. 1. Poached eggs were way overcooked 2. Bacon was so soggy 3. Onions in the breakfast potatoes were too caramelized and the whole dish was soggy! Also, other SPG locations have some kind of bread served alongside this meal option. No option this time. Absolutely love that $5 fitness clothing/shoes rental option. Have never seen it, would love to see it in other Westins/SPG properties. October 17, 2013
Rated 5 out of 5 by Green Program I think the Green program to opt out of housekeeping is one of the best ideas any hotel has ever had. I rarely ask for housekeeping, but Westin allows me to forget about the need to put my "do not disturb" sign out. But in other properties I was awarded extra SPG points when selecting the Green program. The Galleria check-in staff mentioned some coupon which I never saw. I prefer receiving the additional points. January 2, 2014
Rated 3 out of 5 by internet fee and rate First of all, I stayed at the Westin because I attended the Black & White Ball. At the time of reservation, I did not know there was block rate, when I called back I was told computers were down, when I called again, I was told the rate was no longer available. Secondly, all they I may have missed the notice, I think it is outrageous that an establishment of this quality would charge a daily rate for internet wireless internet. Motel 6 doesn't even do that. August 27, 2012
Rated 3 out of 5 by This hotel neews some serious renovation After checking in after a long day and being awake since 4 am for the early morning flight, I am sitting on the desk and working and hear water dripping, I see the wash basin is full and water all over the bathroom floor, no tap is on.. the muddy dirty water coming from inside. Hotel is kind enough to change the room, second day when i come back from work. both the phones in the room are continuously ringing, no calls, nothing they are just ringing... after 2 reminders and waiting for 1 hour.. someone comes to attend to the problem. good news....another change in room. 2 basic problems - bedside phone does not work and Air Con is not effective. I simply ignore that and checkout in the morning as early as I can wake up. 2 days..3 rooms... in a premium property of Dallas and that too a Starwood. Never had this kind of experience. June 28, 2013
Rated 5 out of 5 by Always awesome I've been at the Westin Galleria for at least one night almost every week for the past four years and I simply can't say enough good things about it. The staff is universally genuinely friendly and helpful and not in any way obsequious. From the front desk and lobby to the Second Floor restaurant/bar to the Club attendants, valets and housekeeping, they will smile, offer assistance, and initiate a genuine conversation (if you're interested). The facilities set the standard for Westins -- fresh, clean, open and still comfortable -- and the combination of both staff and facilities keep me coming back. It's clear that the property ownership and management is invested in the brand and the property and they don't skimp. As a regular guest, I've gotten to know the staff over time and more often than not, they've been there for decades -- it seems that they're good to both their guests and their employees and it shows. January 20, 2014
Rated 5 out of 5 by A Fabulous Run Stayed at the Westin Galleria for 2.5 years (whew) and can only say great things - but most of all, highly recommend the staff in the hotel and in the 2nd Floor restaurant. Find the following people and tell them Karen sent you: Front Desk: Munya, Carolos, David, Mitchell, Michael, Ashely, Gus and Alia. Susan the concierge - fab! Ana and Liliana in the concierge lounge. Bell Staff: All of them just great! 2nd Floor - find Tim, Kelly, Jose, and Mallory. June 1, 2013
Rated 2 out of 5 by Not so great this time Made my reservation online. Room was ice cold when I entered even though thermostat was set on 80! I called about it several times and it finally got to a comfortable temperature. The next day, the same thing happened. It was being controlled by the engineering dept-I said that I would prefer to do it myself!!! The last morning I ordered breakfast...two eggs scrambled, well done with cheese on top...I got two eggs over easy with cheese on top-gross!!! May 6, 2013
Rated 4 out of 5 by Nice hotel I enjoyed the hotel very much. The staff was very helpful. Bellmen, people from front desk and specially Susan, the concierge were very nice. The only 2 things I would comment is that the rooms need more light and that both days my room was not made by 3:00pm which I thought was really annoying. I hope they pay more attention to the cleaning times. I also requested on the first day a hairdryer ( the one on the room not working) and it never arrived! May 27, 2013
Rated 5 out of 5 by A wonderful experience What a fantastic hotel, from the amazing smiles and service when you walk in the front door to the "ahhhh this is gorgeous" feeling you had when you opened the door to your room. What a luxurious bathroom and decor!! It was so comfortable I just wanted to sit on the window bench and look out the window for hours. I have to say the most powerful sleeping remedy I have ever experienced is the feeling when I felt the comfort of the bed March 15, 2013
Rated 4 out of 5 by I feel feel welcome at the Westin in the Dallas Galleria The people at the front desk are very helpful, the personal at the door have also gone out of their way to assist me on many occasions. I also love the showers with the duel shower heads. Suggestions for improvement: room in the refrigerator for my leftover dinner, so I can eat it the next day for lunch. When I have a room with an adjoining door, I can clearly hear my neighbor (TV, talking). So soundproof doors for adjoining rooms. August 19, 2012
Rated 5 out of 5 by Very Professional and helpful My last visit didn't meet my expectations as a gold preferred member and I sent in a less than glowing review. This trip was very different, I was recognized as a preferred member at check in. I had key trouble and a staff member went to my room with me to resolve the problem. Totally different experience and I am booked back in early May. I have stayed at this hotel many times and only once did I have less than a five star stay. April 18, 2013
Rated 2 out of 5 by Jan 18th Stay My wife and I have stayed at the Westin Galleria Dallas for years. It has been our special getaway but, this stay was an exception. There is no longer anything special about this Hotel. Our stay was for my wife's 50th birthday. I requested room amenities upon arrival and there were none. The receptionist at the front desk did make amends with chocolate strawberries but only upon request. The Hotel elevator area had a foul odor (sewage) and was pervasive in the elevator during use. Our room was not what we expected of a Starwood Preferred Hotel. It was hot and the temperature could not be controlled with thermostat. For the number of Starwood Points charged this Hotel was a disappointment. Further, I was embarrassed because we had another couple traveling with us who were as equally unimpressed with their stay. To the Hotels credit your Valet service (bellman/auto valet) did a fine job. But that was the only plus. A former Hotel fan who is Truly disappointed. January 22, 2014
Rated 5 out of 5 by perfect location Good hotel, perfectly located for my meetings, excellent staff February 25, 2014
Rated 3 out of 5 by Poor Communication Arrived for 2 day business conference, thought the room was preapid by my company. Agent at check in verified the room was prepaid and that they would put a hold on my card for incidentals. Was never told how much the hold would be. When I checked out, they charged my card for the entire amount $345 and had put a hold on my card for $405. So, my card had $750 on it when I checked out. I was not aware of this at all. Discovered later that the room was not prepaid!!! Had I known this, I would have used a different card!! Caused quite a mess with my account. At check in or out, I never signed anything authorizing to use that card, and the receipt I received at check out did not even have the card number on it. So, trying to get reimbursed by my company was a challenge, as I had no proof I was charged for the room!! Communication should have been more clear and consise. October 3, 2013
Rated 5 out of 5 by Relaxing, quiet and convenient During a recent business trip to Dallas, I stayed for the first time at the Westin Galleria. When travelling on business, I value a quiet, relaxing room where I can recharge and get a good sleep as well as good fitness facilities. The Dallas Westin exceeds expectations in those categories, compared to other Westins I have stayed in throughout the US. I recommend this hotel, and will stay there on future trips to Dallas. November 12, 2012
Rated 5 out of 5 by Only lacking one item We stay at this Westin every year for the same banquet. The only let down was the fact that you serve powder creamer with your in-room coffee service. That's very disappointing to a very big coffee lover, especially with the great Starbucks you serve. I would rate your hotel excellent except for that one detail. It may sound petty to some, but it really does make a big difference. Otherwise, it was another great stay. January 28, 2013
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