Rated 4 out of 5 by Shango3791 Great place to stay!!!!!
Not a lot of negatives as I cannot wait to come back again. Just some notes for improvement.
- The valet parking signage was not very clear as to how much you will be charged daily. Parking can be expensive.
- The pool location is not the most convenient as it is located in a different tower (not too much you can do here).
Overall, The Westin is a great place to stay and I will recommend it to everyone.
The beds truly are, "heavenly."
May 29, 2012
Rated 4 out of 5 by Rick079 Excellent staff and service, only drawback is shower
The staff is extremely attentive and friendly. Rooms are nice and everything was clean and comfortable. The only drawback to the whole experience is one of the worst shower designs I've ever experienced! The bathroom is very small so I understand the dilemma, but a shower where you virtually have to stand up against the wall to get rinsed is a problem to say the least. Due to the design water ends up out on the floor anyway.
June 16, 2013
Rated 5 out of 5 by HoustonGabe Amazing Staff
Aside from the excellent rooms, the best thing about this hotel is the staff! I have stayed in Calgary at this hotel 5 times in the past 4 weeks, and would like to thank several of the staff members for making the experience that much better.
Akila, at the front desk was very helpful with locating boxes of supplies that my company had shipped to the hotel. She even remembered my name when I walked in the front door!
Pallavi, with banquet services, spent extra time with me helping to ensure that our group's meeting room needs were met. She also managed to remember me from one week to the next.
And finally, Annie T., in the breakfast room, was always very nice and extremely friendly, (and always remembered to bring a to-go cup of coffee for me).
Big rooms, nice views, fancy amenities are easy to forget. It's the little things, the personal touches, that make a stay enjoyable. For all of these and many others, I would like to thank Akila, Pallavi, and Annie for making these past few weeks truly memorable.
October 2, 2013
Rated 3 out of 5 by Robert350 Typical Westin that needs some updating
This is an average Westin. The lobby and public areas are neat and tidy. The rooms are in need of an updating... a bit worn around the edges. I had a room in the Executive tower on an SPG floor. Not sure how these were different than an average room. Having "The Keg" restaurant attached to the Hotel as well as a Starbucks are good reasons to stay at this property. Some odd experiences with housekeeping, but overall an "OK" stay.
April 16, 2012
Rated 4 out of 5 by famTexas Maykin: A Rockstar in Housekeeping
Just want to tell the world about a wonderful exprience I had at the Calgary Westin last week. Housekeeper went WAY out of her way to sew on a button to my blazer without being asked to do so. Her "servant's heart" was very much appreciated. The world needs more Maykin's in it.
September 30, 2013
Rated 3 out of 5 by Janice02 Mixed Emotions
The staff on the doors are awesome, very attentive. The check in clerk didn't provide any hotel facility information or ask if I was an SPG member. My room had no bathtub, only a shower that shocked you with cold water when you had to get in it, in order to turn the tap on! You should be able to test the water temperature before freezing or scalding yourself! Thought I was in the US when I saw the prices for breakfast...
April 4, 2013
Rated 1 out of 5 by 123Canmore Room too tiny
The room was so tiny that if I was a larger person I would not have been able to enter the shower stall (no tub), water covered the bathroom floor by the time I was done. My husband actually showered elsewhere. Fridge had a note on it that is was not a cooling unit, either fix it or remove it. I have never stayed at the Westin and was looking forward to it, was disappointed. The staff we encountered were great.
June 10, 2013
Rated 1 out of 5 by Schube Only if all other hotels were booked up
Old, tired and dirty rooms. Long past due for a remodel.
This hotel is for business travelers only. Definately not suitable for any romantic getaways.
As soon as I saw the facilities, I wanted to leave. Hotel staff advised that I would have to pay even if I chose to leave. Nice!
September 26, 2013
Rated 5 out of 5 by David Our stay was excellent
Everything was to a very good standard at the Westin and we would stay there again if we go to Calgary. If a "quiet floor" could be organised for guests who are, say, mature couples, it would be an advantage. I say this because there was a lot of noise in the corridor at intervals up to around 4.30am from inconsiderate guests coming in late, shouting and banging doors. Not the fault of the hotel, of course.
May 28, 2013
Rated 3 out of 5 by blueskyjeff Ddin't meet any of my expectation from other westin.
My very first issue with the hotel is the parking lot. Very confusing with only one lane in and out, and still need to pay the full price for it.
The room doesn't have much a view to talk about. The front desk is not very friendly to greed the guests.
September 28, 2013
Rated 5 out of 5 by Whitney Amazing service
I work in the customer service industry so I always notice when I receive exceptional service. The girl at the front desk was so friendly and helpful. I forgot my hairbrush so my boyfriend went to a store to find one. He couldn't find one so asked the girl if she knew of a store around. She asked what we needed and ended up giving us a brand new brush. It was something so small but made a great impression.
April 11, 2013
Rated 4 out of 5 by HMT0213 Disappointing...
This week we were awaken shortly after 2am (mid-week) by the fire alarm necessitating evacuation of the building. Guests are outside in their coats and pajamas in late February... after about 45 minutes we are assured it has been a false alarm and we can go back to bed (right...). You would think a brand like the Westin would do something for guests other than slip an apology note under the door. Bad!!
March 3, 2013
Rated 1 out of 5 by cb717 Horrible customer service
My stay at this hotel was a major disappointment. There were issues from the start. I ended up getting a different room from what a reserved, then in order to make up for this I got a comp to the Liquid Lounge and movie rental. Only to find out latter that the Lounge was closed and the comp useless and insulting. Standard amenities like a mini fridge and microwave were not available in the room or for use. When I went to check out and voiced my disappointment I was not listened too and only offered to be compensated properly if I enrolled in the points program. Very poor customer service! I have been emailed 4 different receipts for my stay just to reverse the movie charge, which I was comped at check in. Very disappointing and will not be staying again! I selected to stay at this hotel with the expectation of having a wonderful and relaxing stay and encountered nothing but problems.
January 3, 2013
Rated 5 out of 5 by marsunshine Caring Staff
After a demanding work week and coming down with the flu, I decided to stay in Calgary over the weekend. Hue Luu, the housekeeper, noticed I was not feeling well. When I returned to my room, Hue took the initiative to have a hot tea service set up in my suite with a very thoughtful note. I truly appreciated the comforting gestures. This is one example of the outstanding Westin Team's care of guests!
June 12, 2012
Rated 3 out of 5 by BAYCLUB ROOM 1111
WE STAYED AT THE WESTIN ON JUNE 1ST/12 AND I WAS VERY DISAPPOINTED. THE ROOM APPEARED DARK AND UNINVITING. ONLY ONE CHAIR TO SIT IN BUT LOTS OF SPACE FOR 2. THE TOWELS WERE RAGGED AND THESE KIND OF TOWELS I USE FOR WASHING RAGS AT HOME. THE BAR ON THE MAIN FLOOR AGAIN IS NOT WARM OR COZY. JUST DOES THE JOB, MEET SOMEONE FOR A DRINK AND HEAD OUT. I WOULD NOT WANT TO STAY AT THIS LOCATION AGAIN.
June 5, 2012
Rated 4 out of 5 by Heather8 Never received points for enrollling in the Green Choice program
I would have given this hotel 5 stars except I never was credited my 6 nights worth of points at checkout for enrolling in the Make a Choice Program during my last stay. Called customer service to follow up and still no luck. Next time I will be will sure to ask for documentation upon checkout.
September 7, 2013
Rated 5 out of 5 by JGaboury This hotel has great service
This is a classy hotel, situated in a very good location (in the middle of downtown and close to the Princess Island park). That is the reason why we chose to get married here a year ago. We recently stayed here again. The rooms are very clean and modern. The heavenly bed is very comfortable. The staff is extraordinarily friendly and helpful, and made us raving fans of the Westin Calgary.
December 11, 2011
Rated 5 out of 5 by Wjk007 Corporate stay was great
I stayed over at the Westin in Calgary and wow what great service! Very different from my other stays at other hotels where they make you wait and don't even smile at you. I had a trainnee assigned to me but she was already in great shape knowing about my SPG status and upgrading me without me having to beg. I like that! Definitely recommend this hotel right in the center of the city.
October 17, 2012
Rated 4 out of 5 by MJS74 Westin Calgary
As always with Westin, great service and a great location. Was surprised about the ill-repair of my room. There was some dry wall missing in the roof and the bathroom was in need of a reno as the hooks, toilet and shower were missing brackets, parts, etc. The cleaning level was not at the standard I am normally accustomed to with Westin. That all said, I would always recommend Westin.
December 19, 2011
Rated 4 out of 5 by Diplo The staff is GREAT!
The airline lost my luggage. Taryan at the concierge desk offered me toiletries. In the morning when my luggage still had not arrived the front desk had a suite sent up form me so I did not have to attend my meetings in jeans and a t-shirt. I was not expecting this type of service. I was just amazed. The hotel staff did more for me then the airline who lost my luggage.
June 13, 2013
Rated 3 out of 5 by MikeC123 Elevator
I know i am probably not the first to mention this but i was situated next to the hotel elevator. It seems that patrons are given a heads up normally. In my cases it didn't happen. Reminder to staff to bring this up with customers woudl be good. They are going to be disappointed anyways...might as well manage expectations. Otherwise clean rooms and staff were kind regardless.
November 19, 2012
Rated 2 out of 5 by Danger13 Too many problems. Not used to this with Westin.
This was a most disappointing stay. First of all I had to change rooms due to cigarrette smoke odor on a non-smoking hotel. Then the A/C cooling in my room did not work and it was an unusually hot week in Calgary. I reported it and was told it was fixed but it still was not cooling. I only had cold air the last night.
August 16, 2013
Rated 4 out of 5 by travelingsoon Nice weekend in Calgary
Nice hotel with good location. Keg restaurant very handy. Suite nice size and comfortable. TV menu and remote very confusing. Tried to get music and could not. Charged me for a movie I did not order. Must have pushed a wrong button looking for the music. Valet service was very good. Email of bill before checkout was great and handled very well.
July 22, 2013
Rated 4 out of 5 by Dddd Fit the bill
Overall there were no surprises which is what I want.
One suggestion... Auto door opening for doors into the hotel from underground parking. Tough to open and hold open the door with suitcases and other bags in hand.
Also wonder why there is so much temporary support for most building columns in the underground parking area. Is the building becoming unsafe?
May 21, 2013
Rated 5 out of 5 by eri14 Great Hotel
Everything about this hotel was great - staff, rooms, location etc... I would definitely stay again and would recommend this hotel to others.
September 29, 2013
Rated 4 out of 5 by dankowtw Great hotel, but bed was awful.
Our room was clean and nice, but the bed was terrible and squeaked and soft like it was broken. We couldn't move during the night or it would wake the other other up. Both shelves in the shower kept falling off the wall as well.
Probably stay there again however (we would just make sure the bed was good upon entry ;)).
August 5, 2013
Rated 3 out of 5 by RWJewett Great Stay - Unreasonable Parking
The Westin Calgary is a typical Westin - comfortable bed, clean room, friendly staff. My issue is parking fees for this location are simply unreasonable. Both valet and self-parking are much more expensive than I have encountered at other Westin properties. Just be aware in advance so you are not caught off guard.
August 9, 2013
Rated 3 out of 5 by Montanajimmi Cold room!
When we arrived in our lovely room, the temperature was short of freezing! It never really warmed up and when we asked if there was any way of really regulating the temperature, someone brought us a very small heater which did nothing to improve the situation! And where was the mini refrigerator?
August 3, 2013
Rated 4 out of 5 by freezinginsaskatchewan green option
At check in we we given the "green" option. No towels changed seems OK to me, we always reuse our towels. As a small reward we were offered a $5 starbuck's card. We were not told that we would have no maid service and that we would only get the card on one day. So for $5 we had no maid service for an entire weekend. Seems a bit chintzy to me.
January 29, 2013
Rated 2 out of 5 by DTY1 Too many problems
I am a gold member and stay at Westin's everywhere. I had two major issues. After watching 2/3rd's of the paid movie, the system crashed. And second, the morning I checked out they had NO Hotwater! What a shock. Then the attendant stated "yes, this happens sometimes" and did not offer to do anything to make it up. This Westin needs work.
December 18, 2011