Rated 4 out of 5 by j45879 Overall
Overall an excellent experience. Hotel rooms are very sound proof and quiet. I was not overly pleased with housekeeping. It would be great if the bottom sheet fit properly on the bed. It would also be helpful to have more front desk help, the customer services is superb which means there is quite a wait for an available customer service representative.
August 5, 2014
Rated 4 out of 5 by kt99 Hotel
Nice stay central location.
August 19, 2014
Rated 5 out of 5 by Axelrose76 Like i am at my own house
They treat you as a family
August 18, 2014
Rated 2 out of 5 by Gruellrule Not again thanks
The positives are a good bed semi clean room and great staff and I must thank them for a job well done. These do not balance out a terrible bathroom with knees hitting the wall as you sit sideways on the toilet. A shower that is almost unusable because the shower head is almost over the shower controls!? Also the parkade was absolutely filthy and cramped. Who in Calgary does not accommodate a truck. I damaged my rental vehicle and now have an insurance claim. Totally unacceptable as far as I am concerned and I am not sure how they can be part of this brand.
January 26, 2014
Rated 3 out of 5 by sk8rmom4ever Great hotel, staff needs improvements
I was very disappointed with staff at this Westin Hotel in Calgary.
Concierge services were very poor and staff either lazy or not knowledgeable; we were not directed or advised properly and found out the next day (with daylight) how easy and close by it would have been to find what we were looking for instead of hopping around town (luckily Calgary is relatively small)
I asked a clerk at the registration desk if the restaurant offered gluten free options and she did not even know what I was talking about until a colleague stepped in and gave me the answers (yes you do have GF option).
A change of name request in the invoice had to be asked twice, the first time was not completed.
I am not going back to this hotel for sure.
May 9, 2013
Rated 5 out of 5 by Mark420 Excellent staff
Starting with making the reservation, the people we encountered could not have been more helpful. The room was fine and a good night's sleep was had by all.
August 11, 2014
Rated 3 out of 5 by TFT7 It's been better
We've stayed here many times before and usually have found the service and level of cleanliness exceptional. But this time the room was uncomfortably hot and the cooling didn't seem to work. My personal items were also removed from the shower the first day so when I went to shower the next morning I realized my hair and skin products were gone. The room was also not as clean as in the past with bottle caps and trash in the drawers.
July 14, 2014
Rated 4 out of 5 by Pacioretty Great service and friendly staff
Had a great stay at the Westin in Calgary.
There were many good features about the hotel.
I thought the service provider that does the room bookings could have been better. My friend wanted to upgrade their room (as a result of getting an email promoting this option) and he got very frustrated with the red tape and eventually gave up.
They also could have provided the wifi information by default (I had to call the front desk for info). Plus, it was not free which it seems to be at a lot of hotels.
I would definitely stay here again though. :)
December 15, 2013
Rated 2 out of 5 by CalgaryPat I should have been happy with this Ideal location close to Folk Fest
This hotel is situated well but be sure to specify your basic needs. The room did not have a bath tub. The shower smelled strong of mould. I have a sensitivity to mould and do not expect this condition at a WESTIN HOTEL but mostly I was very disappointed with the lack of response by staff. I have stayed here in the past and loved it. This time I left a day early.
July 25, 2014
Rated 5 out of 5 by Finn64 This hotel has so many positives!
From checking in to checking out we were treated with professionalism. Very clean with excellent attention to details. We stayed an extra night to extend our superb experience. Thank you, we will be back.
August 5, 2014
Rated 5 out of 5 by ENJAY Great relaxing stay
Our stay at the Westin in Calgary was great, a perfect weekend getaway that was relaxing and comfortable.
The bed was fantastic, the bathroom was clean and modern. We had a nice view over the river and eau claire market.
We thought the staff member checking us in at the SPG counter was very friendly. Our waitress at the Keg was amazing and the food was great there.
It was great having Starbucks and the Keg in the hotel, we thoroughly enjoyed them. I really have nothing negative to say, great place to stay!
We will definately be back.
November 9, 2011
Rated 4 out of 5 by windows14 Business stay
This Hotel has a great location for getting around town and wonderful staff. The Concierge Michael helped me on several occasions and was wonderful and knowledgeable. He is a 5 star employee! The food is mediocre in the only restaurant that was open for dinner but there are many wonderful restaurants in town.
July 28, 2014
Rated 4 out of 5 by M168 There can be improvements
The rooms are adequate.
However I found the towels lacking. They are old and a bit smelly.
Being Westin, I think the towels can be replaced by new ones.
August 6, 2014
Rated 1 out of 5 by mrw2857 Worst Westin Experience
I stay at hotels all over the world and quite often SPG hotels. I dropped my bags in the room and went to meetings to not return until late at night. I was put in a room next too the elevator which was very noisy with the movement of the elevator. The toilet also was running all night. The room should not be used at all by any guest. Very bad experience. I will not return to this hotel.
July 17, 2014
Rated 2 out of 5 by SoLongWestin Musty smell in room.
Room appearance was fine, however when the windows were closed it quickly developed a very musty smell. By the second night I was sleeping with the window wide open (freezing in room). Advised staff, who put a (loud) deionizer in room, which helped a little. Finally I got on my hands and knees and found the carpet along the exterior wall was wet, probably due to leaking window or flashing. Advised staff who asked me what I wanted. Since I didn't think I should have to ASK for a new room, especially at $345.00/night, I checked out.
March 27, 2013
Rated 4 out of 5 by Betty67 weekend getaway
This was my second stay at the Westin.
The rooms are clean and beds are great!
Love having the Keg restaurant in the hotel, and Starbucks. Too bad that the Starbucks doesn't stay open longer in the evenings.
Wish that the bar fridge that was in our room kept our bottle beverages colder.
Otherwise, a great hotel to stay at
July 24, 2014
Rated 5 out of 5 by Beegeebright Convenient and comfortable
An excellent place to stay. I only wish I could have stayed longer. Maybe next time.
August 6, 2014
Rated 1 out of 5 by Cushing2014 Terrible Experience
This hotel used to be amazing, when i was a teen we were here for grad and now its just horrid.
- 1st room: It had wet towels still in the washroom, as well as a used robe.
The tub stopper in the washroom wouldn't open to allow for us to use the shower.
In the bedroom the phones werent working either.
They moved us to a second room 3 floors up..
- 2nd room: The pull to make the water come out of the shower head was broken and they sent a repairman up to the room to fix it... our room smelled of WD40 most of the evening...
February 20, 2014
Rated 3 out of 5 by DisappointedOnce No hot water on our first morning
We stayed at this hotel from 30 October 2011 until 3 November 2011. It's a great hotel. Only on our first morning was there a problem with the boilers and there was no hot water for the shower in a big part of the hotel. That was quite annoying. The problem was solved in the course of the day. We got a letter apologising for the inconvenience. For a hotel like the Westin we were expecting some sort of compensation and not just a letter. That was the only disappointing thing about the hotel. Apart from that we had a good stay.
November 14, 2011
Rated 4 out of 5 by toronto12345 Nice
Clean and the Bed is so comfort
August 7, 2014
Rated 5 out of 5 by Ernie27 excellent
I would like to thank the staff for a very happy and special time honoring my wife and I 39 th anniversary. It was very nice touch to have the fruit tray and wine.
Thanks for treating us on a personal level. That is rare in the corporate world these days.
July 28, 2014
Rated 5 out of 5 by Mike886 A great intro to Canada
Instant positive impression.This was backed up by excellent accommodation and service.
Sorry to leave!
August 5, 2014
Rated 5 out of 5 by SFCA Great staying
Nice and clean. Very friendly staffs. Great F&B services.
August 6, 2014
Rated 5 out of 5 by AES12 Anniversary Weekend
My Husband and I chose to spend our anniversary weekend this year at the Westin - Calgary, because this is the hotel where we were married. We are so glad we did. We were surprised with chocolate covered strawberries in our room, and the valet service sent us up beer to celebrate. Our room was absolutely beautiful, we couldn't have asked for anything nicer. Just amazing guest services, and hospitality. We would like to especially thank Gwen Bennor! She made our weekend so special.My husband and I will definately be back.
October 28, 2013
Rated 2 out of 5 by YYCCHIC Below Expectations
I stay at Starwoods hotels whenever i can, and my stay at the Calgary Westin has to be the least enjoyable. The room did not cool, the toilet did not flush properly and most annoying of all, the front desk messed up my invoice and billing three times. Even after spending considerable amount of time with them fixing this, i still was overcharged by $600. They are slow to call me back to fix this and do not show any appreciation for the inconvenience caused me. Worst hotel customer service ever. I will never go back there.
July 19, 2013
Rated 4 out of 5 by Bander The shower needs inprovement
The shower in room 1420 is poorly designed. It is uncomfortable and difficult to use. Putting the 'rainfall shower head' barely more than a foot from the wall makes no sense. Neither does putting the safe six feet off the floor. . .my wife is 5'.
July 27, 2014
Rated 5 out of 5 by LtColonel Comfortable and Friendly
The staff is amazing and the F&B in the hotel was divine.
August 4, 2014
Rated 5 out of 5 by Matu Location
Very convenient for business travellers
August 3, 2014
Rated 5 out of 5 by abcd1234567 Review
Great stay. Would highly recommend.
August 3, 2014
Rated 5 out of 5 by Oilers11 Home Away from Home
Westin Calgary is definitely my #1 choice hotel to stay in. I used to frequent more during business trips and now Personal Relaxation. The staff is amazingly fantabulous and Rachel @ Concierge is 6-star service every time I see her. Heavenly beds/shower, yes I love and you must stay for Wknd Brunch "Gluten free toast" Bonus! Overall, I've travelled and stayed with Westin Canada wide and Westin Calgary is my #1 hotel. I want my wedding banquet there..Thank you to Amazing Westin Calgary Team Keep it up!! xxoox
August 10, 2013