Rated 1 out of 5 by Teniel5 Not helpful at all
The reception staff including the manager was not wanting to help us at all. We had booked a king size room for the first night, and apparently was to be upgraded the second night, to 2 double bed and a smaller washroom. Yes I said upgrade, not sure to whom that is upgrading, but not to me. They told us the hotel was booked full, and then we find out the next day, that a bunch of our friends got king size rooms (and they all booked in a day after us) and some even got "upgraded" by the front staff to empty suites... And they told me their was nothing left.. Let's say I'm not sure that I will be staying there next year on our yearly weekend away from our 3 kids. Not impressed at all.
December 9, 2013
Rated 5 out of 5 by JennV A wonderful evening
Thank you to the concierge staff and also to Katia @ the front desk for all the amazing service they gave myself and my wedding party. I had booked a suite for everyone to get ready in, before moving offsite for the wedding. When my photographer arrived to meet us, it was raining. The concierge staff was amazingly helpful in trying to locate an alternate indoor location for our wedding pictures, quickly and very professionally.
Our room itself was wonderful, and Katia was very helpful in getting us checked in early.
Thank you again to all the staff @ the Westin for making that part our day so smooth.
May 11, 2013
Rated 5 out of 5 by Tmac Great hotel in the perfect location
This hotel is top-notch, and just steps away from numerous must-see attractions for the Ottawa visitor: Parliament Hill, Rideau Canal, Byward Market, Rideau Centre shopping mall, etc. etc. etc.
While not much to look at on the exterior, the inside of the hotel is modern, clean and well maintained. Staff are extremely courteous and interactive. Elevators can take a while to get to you, and seem to have a mind of their own now and then, but generally get you to your floor quickly once you're in them. Parking at the hotel is simple and convenient.
The Westin Ottawa is an all-around great place to stay.
August 14, 2012
Rated 5 out of 5 by vanariesboy Always a terrific choice fro Ottawa
This continues to be one of the best-managed Westin hotels I've ever stayed at. The rooms are in great shape, the breakfast buffet is amazing (expensive but great value if you choose it as your Platinum amenity) and the service is generally very good. On my most recent stay I arrived very late (early morning) and the front desk person was friendly and helpful and made me feel welcomed after a long trip.
I always recommend the Westin Ottawa to my work colleagues and try to book meetings here when I can.
August 23, 2014
Rated 4 out of 5 by WorldTraveller12 Perfect location, great rooms
My family and I recently stayed at the Westin Ottawa hotel for Winterlude. Our room had a beautiful view of the Parliament buildings and Rideau Canal. The room was spacious, clean and comfortable. We enjoyed using the pool, although it was busy due to Family Day. While the elevators are slow due to being upgraded, it didn't impact our stay. We tried the Winterlude discounted lunch buffet, and while the food itself was good I was surprised at the price for the type of food offered. I expected more and better offerings than chicken fingers and macaroni and cheese. Also, the cost of drinks was ridiculous!! $5 for a regular coffee. My recommendation is to stay at the hotel but eat elsewhere.
February 19, 2013
Rated 3 out of 5 by IamKeegs Inept communication
I was shocked at how stark a contrast there was between my stay this week and my stay only one week prior. For this stay, I was not given a room on an SPG floor (even though I was later told that these floors were wide open and unbooked). I paid $23 a day less for what I assumed was being ten floors lower in the hotel. On the second day I discovered that I had been put in the "green initiative" which denied me any service to my room not specifically requested, I immediately asked to be removed from said initiative. I had to ask to be removed from this program EVERY DAY.
SO, for $23 less per day I lost:
Turn down service (never received without asking)
Daily coffee in room
Towel and Linen refresh
Again, these are things I had to call and ask for every day.
I am not impressed, and will be going out of my way to avoid the Westin in Ottawa from now on.
September 5, 2014
Rated 5 out of 5 by madspa94 best hotel experience ever!!
I can't say enough great things about The Westin Ottawa. Every staff member from the valet to the housekeeping staff is courteous, smiling, helpful, knowledgeable and competent. I felt completely at home and welcome. The fruit water at check in is such as nice touch. The offers of water bottles while waiting for check in is very thoughtful. All the staff members are AMAZING and make you feel like part of the family. The room was extremely restful and comforting. I had the best sleep I've ever had in a hotel room. I would DEFINITELY stay here again. BEST hotel experience EVER. Thanks again!!
August 27, 2012
Rated 5 out of 5 by NatKA Best Hotel in Ottawa
I always stay at the Westin. Best for comfort, convenience and style.
September 18, 2014
Rated 4 out of 5 by cnk8888 Is elevator ever going to be completed?
I've been staying at this hotel for the last few years for a conference. Overall, the hotel meets my expectations.
However, the elevators have been an issue for at least the last 2-3 years. The Westin Ottawa has been trying to fix and/or upgrade the elevators for that span of time and it's not yet fully operational.
During peak times, you may have to wait to 5-7 minutes for an elevator, and even then you might not get on. Especially for a conference, when one may need to run up to the room and head back down, it delays things.
I've been very dissapointed with this aspect of the hotel.
October 3, 2013
Rated 3 out of 5 by Lydia Staff was excellent but dog barked for two nights
I normally love my stay at the Westin. The staff at this hotel is incredible and the rooms are very clean but my most recent stay was one of my worse experiences at a hotel.
There was a dog that barked every night during our stay. The first night it barked until 4 am. On the second night we did call the front desk and they indicated they would send security but the barking didn't stop for several hours. It was approximately 2 am before the barking stopped. I would stay again because of my several visits that were so postive. However in the future I would request a room away from pets.
December 10, 2012
Rated 5 out of 5 by LadyBug82 Location and Class
Having not stayed at a Westin before I had heard great things and was interested to find out for myself. Upon arrival we were greeted by the staff, whom were accomodating throughout the duration of our stay. The location was perfect - within 10 minute radius of walking you could get to the NAC, Convention Centre, Rideau Centre, Byward Market, War Memorial, Sparks and Elgin street, Rideau Canal and many other fabulous sights.
My only complaint which wasn't even THAT big of a deal was the parking. It was a long way away and very expensive for not being close to the hotel.
All in all we had a fantastic weekend and will not be staying anywhere else but the Westin each time we come to Ottawa from here on out.
February 4, 2013
Rated 5 out of 5 by Weetie2573 Surpassed expectations
From time to time we like to steal away for a night downtown in Ottawa. This past weekend we decided to give the Westin a try as it had been many many years since we had stayed there. This is not the Westin hotel of years gone by...it is modern and welcoming; staff cater to your every whim, its large windows on the higher floors offer incredible views of the city. Don't forget to have breakfast at Daly's; while you savour exceptional food you will love the view of the Rideau Canal. For anyone looking for a modern, elegant 5 star hotel in an incredible location look no further....
June 24, 2013
Rated 4 out of 5 by jim555 great location
great location - clean , spacious rrom, friendly staff. small comment to help management- coffee maker in room was great - but only two small creamers not enough for two coffee , also only one bathrobe in a room booked for two.
September 9, 2014
Rated 2 out of 5 by VDitty Dissapointed
We debated between the Westin and the Chateau Laurier for our pleasure stay in Ottawa. The rooms were both the same price and we chose Westin as we have stayed there in past for business. We didnt get any sleep- other guests were coming and going, slamming their door all night long. They were blaring their TV and housekeeping came a few times to tell them to keep it down. Including at 5:00am. Hot tub out of service.
August 25, 2014
Rated 4 out of 5 by caab48 Excellent room but lacking in some details
The hotel does some things very well, but is lacking in other areas. The lobby is warm and inviting. My room was clean, nicely decorated, spacious, and very comfortable. The elevators are being worked on however, the wait time was far too long and there were no acceptable alternatives. I was invited to use a service elevator but left the elevator with my hands covered in black dirt. I tried to take the stairs but couldn't get all the way to the lobby. I was also very annoyed that I had to pay for internet access. If I can get free internet at a discount chain, I expect to get it at a Westin. Very few hotels charge for internet access anymore and it seemed like a money grab. As did the prices on the breakfast menu.
October 17, 2012
Rated 5 out of 5 by Inet Special needs
My daughter has special dietary needs!!
I requested a microwave for our room as I prepared several days of prepared food for her. I was given a micro for the room and we had a fridge to store everything!, the bell hop
Vallet parking... All were very helpful with directing us to several floors in the hotel and how it's connected to the mall! We never felt like we weren't informed.. And found things by a surprise like in many other places we've stayed.this was a very pleasant stay all around!! It was my sons soccer tournament for the weekend! This is a superior hotel!,, I travel a lot with my children to many far destinations and the Westin Hotel Ottawa goes far and beyond good service and promptness also. Thanks again
August 12, 2013
Rated 4 out of 5 by Tina11 Hotel is Beautiful and Great Location
This hotel was amazing for it's customer service, rooms are very nice, location couldn't be better! The only thing I was not happy with is that if I wanted internet access in my room, it's an extra $15 charge per day and there is no WiFi in the rooms??? I couldn't believe it! I thought it is standard in every hotel room, especially for business purposes, that WiFi is would be standard. I highly recommend the hotel revisit this policy, update your equipment to provide wireless access and don't charge extra. This will be a deciding factor for me on my next hotel stay.
February 24, 2013
Rated 5 out of 5 by Razer2003 It's hard to stay anywhere else...
We don't live very far from the Westin in Ottawa, but when Christmas time comes and our holiday party is scheduled, it really does not matter where the party is in Ottawa, we choose to stay at the Westin. Although I have scheduled 2 holiday parties at the Westin through my previous employer and as always it was amazing. It's perfect location for Holiday shopping being attached to the Rideau and center and close to downtown. The beds are so incredible, the service is amazing and the views are always awesome. When we come into town to spend the night, it's the first place we check availability and that hasn't changed.
Thank you to the Ottawa Westin for always being friendly, outgoing and consistent for all these years :)
December 11, 2012
Rated 4 out of 5 by IDA2014 IDA Conference
The Westin was a great host to the IDA Conference I recently attended. The staff were pleasant and helpful. Thank you for a wonderful stay!
September 8, 2014
Rated 5 out of 5 by happycamper Great stay
I was very impressed with my stay at The Westin Ottawa. Every staff member I encountered from the time I got out of the car on Saturday to the time I left on Wednesday was fantastic, friendly and welcoming. This included the staff at the door, the front desk, service express, banquet staff and housekeeping. I will definitely be back! The room was clean, the hotel was spotless and the food was great. It was a very enjoyable stay. The location is great since it is attached to a mall and smack dab in the middle of Byward Market with shopping and restaurants galore.
January 31, 2013
Rated 3 out of 5 by Guest998 Dated and disrupted sleep
I always stay at this hotel when I go to Ottawa. This was the first time that I was disposing ed. The rooms are becoming dated and furniture is starting to get old.
Housekeeping staff kept banging at the door Sunday morning - even after that couldn't get is as we had the safety lock on. This was before 9 in the morning. Monday morning there was a fire alarm.
My bill included someone else's room service and it took awhile to get fixed.
Front staff was good, free Internet and late check out we're all positives. However not sure I will stay there next time.
April 25, 2014
Rated 5 out of 5 by rosco122 Pleasant Stay
The Weston Hotel is always a pleasure to stay at. The Front Desk Personnel are always pleasant and very professional. In their manner.
September 7, 2014
Rated 5 out of 5 by IamKeegs Great Experience
Max was on the desk whenever I had a query and I could not have been happier with his service. He knows how to make SPG's feel like they are being taken care of.
September 5, 2014
Rated 1 out of 5 by RRPS disappointing
Well, I stayed at this hotel back in the summer and had a nice experience. Everything was fine except the elevators (which has been mentioned several times by previous posters). Fast forward to last month --- attempting to book a function here. NIGHTMARE! Worst customer service I have ever experienced. Staff member was rude, and could barely be bothered to give me the time of day. She just gave me the run around and I was lied to by a staff member. They made booking with them such a painful experience, I ended up taking my business elsewhere. When I called to discuss my concerns, I left messages and no one could even be bothered to call me back. Extremely disappointed and won't be keen to give them any of my business anytime soon.
December 9, 2013
Rated 3 out of 5 by Sandy Good hotel but how can they justify charging guests in their rooms for internet access?
Internet access is a basic facility of modern life. Charging separating for internet access, but not for television access makes no sense. It's just plain greedy. And the amount is ridiculous comared to what I would pay for internet access at home. It is not like consuming a drink or eating food from the bar. Hotels should have an all-in price which includes internet access. Not impressed. And that is not even taking into account the annoyance created by the elevator renovation which mean you can wait 10 minutes for te elevator to arrive at peak times...
February 11, 2013
Rated 5 out of 5 by butch1946 mr
excellent hotel would recommend friends and relatives to stay there..buffet breakfast very good
September 3, 2014
Rated 4 out of 5 by Scobo There is always a first time, isn't there
The initial room assignment was totally unsatisfactory. The front desk promised to help but was slow in responding (we went to dinner and it was still not resolved). It took at least 5 tries and multiple visits to the front desk. Thank God for helpful bellhops and a great cleaning staff. I have been staying at the Westin Ottawa since the1990's. It was my choice of hotels. This was the first time there was this kind of hassle. I will have to rethink my annual stays.
July 27, 2014
Rated 5 out of 5 by Montreal65 Our stay this time surpassed our expectations!
We were celebrating a special occasion this weekend and the hotel staff went above and beyond to make our visit memorable. Their service, hospitality and generous complimentary surprise gift, was a wonderful perk. We had 2 gorgeous, comfortable, relaxing, deluxe rooms booked. The views were spectacular. Everything was extremely clean. The dining facilities (Shore Club for dinner and Daly's for buffet breakfast) were superb and we even enjoyed lounging in the warm ambiance of the lobby. We definitely highly recommend this hotel to future guests.
January 23, 2013
Rated 2 out of 5 by disappointedjune2013 disappointed in ottawa westin
The room wasn't ready for our arrival even though we were an hour late for check in and the front staff didn't know how to handle this correctly. we were told to sit in the lobby and wait till a room was ready and no help offered with our luggage. also the room had not been cleaned properly and smelled of cigarette smoke. it was tidiied after complaining, but still found items under a chair later.I stay in a lot of Westin hotels and this was a bad experience that I have never before encountered or had in our next Westin hotel that we stayed in
June 13, 2013
Rated 5 out of 5 by Sunshine100 Beyond the call of duty
I had five reservations but in error cancelled one on the eve before our arrival. I realized my error when I received a call from our associate at hotel check-in who found himself without reservation and a fully booked hotel. I called hotel reservations who went beyond the call of duty to find a room, reinstate my reservation and maintain the original price. I very much appreciated such excellent customer service to cover my obvious error. I am pleased to recommend Westin for their beautiful facility and exceptional customer service.
May 9, 2014