渥太华威斯汀酒店

  • 加拿大
  • 安大略省,
  • 渥太华
  • Colonel By 大道 11 号
  • 邮政编码 K1N 9H4
  • 地图

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Age for Registration Policy

Guests must be 18 years or older to reserve a room. Valid photo identification is required at check-in.

Rated 4.3 out of 5 by 545 reviewers.
Rated 4 out of 5 by Mini Vacation I was invited to upgrade at the Ottawa Westin and while the room size was the same as all the other regular rooms in the hotel, the view of the Rideau Canal and Parliament Buildings was exceptional. The new elevator system takes getting used to and most passengers in the cars had this stunned look on their faces hoping that they would eventually arrive at their designated floor. I personally like a bank of buttons and a label next to a specially designated floor - like the floor for the Rideau Shopping Center. I know the floors are posted on a sign next to the elevators on each floor, but the new set up is overwhelming. April 6, 2014
Rated 2 out of 5 by Dissapointed We debated between the Westin and the Chateau Laurier for our pleasure stay in Ottawa. The rooms were both the same price and we chose Westin as we have stayed there in past for business. We didnt get any sleep- other guests were coming and going, slamming their door all night long. They were blaring their TV and housekeeping came a few times to tell them to keep it down. Including at 5:00am. Hot tub out of service. August 25, 2014
Rated 5 out of 5 by Everything is perfect about this hotel starting from the beginning: - loved the underground parking that is adjacent to the Rideu Centre -super helpful front desk - paid a small price for for an upgraded room, but WOW - what an amazing view of the parliament building and the Christmas lights (highly recommend) - cool high tech elevators - wonderful bed as always, but love the touches in the recently remodeled room (lit closet rail, nice lamps, big modern bathroom) - nice pool with sauna - great proximity to arts centre, Byward Market, shopping centre - lot of Christmas parties at the hotel made things festive - helpful staff were the best part! I WILL BE BACK December 8, 2013
Rated 5 out of 5 by mr excellent hotel would recommend friends and relatives to stay there..buffet breakfast very good September 3, 2014
Rated 5 out of 5 by Great Stay We stayed at this hotel on our wedding night 10 years ago, and returned for our anniversary. While the hotel was full, the clerk was friendly and upon hearing about our anniversary, upgraded us to a Deluxe Room and sent wine and chocolates to our room. The only downside is the elevators - they are being "upgraded" which meant at least 1 was out of service, and with a full hotel that meant a long wait and full elevators when they did arrive. On checking out one of the staff escorted us and let us use the service elevator instead, much appreciated. Great stay, will be back in another 10 years (or hopefully sooner). May 8, 2012
Rated 5 out of 5 by An excellent stay! My brother, mother, and I stayed for 3 nights from August 16 to 19. The staff was extremely helpful to the point to even assist with transportation to the hospital when I had an allergic reaction to a bite. They did not want me to drive to the hospital and followed up with my situation. Valet parking was prompt and everyone was extremely accommodating and welcoming. My mother is extremely critical when it comes to hotels, but she enjoyed the ambiance of the hotel and therefore had only positive things to say! The next time I am in Ottawa, I will be staying at the Westin. Kudos to the staff at the Westin!!! August 22, 2012
Rated 5 out of 5 by Above and Beyond Friendly and Helpful I am no one of significance either in status or financial means and because of this was a little intimidated in showing up with 4 kids in tow and frazzled at the end of the day. I was greeted with much warmth and consideration by Brett at the front desk. He made me feel at home and comfortable. My children and I were thrilled with our room. I have been a cleaning lady at a hotel and know what a clean room should be like - yours was excellent!! All the staff that we interacted with made us feel pampered and what a treat at the end of a long day! Thank you especially to Brett for going out of his way to make our stay special:) My children and I HIGHLY recommend staying at the Westin! April 22, 2013
Rated 5 out of 5 by August Stays for business I would just like to commend you on the extreme professionalism of your Front Desk Staff, especially Kayla and Genevieve. Prior to this stay, I created a new SPG membership to make my reservations and capture my points against, not realizing that my original Gold status was still available, albeit hidden for lack of use. First Kayla took the time to find the original SPG member number, and then proceeded to find me reservations for dates that were previously unavailable. The first action helping me regain status and the second helping me be closer to my team at the site for critical project work. Then at a later date, Genevieve took the time and care to move the reservations that I had made with the new SPG number I had created to the Original number that Kayla had helped me reactivate. The reservations changed to my original SPG number covered the rest of 2014. The cheerful, can-do attitudes of these two women definitely enhance the overall experience at the Westin Ottawa, and I would be heartily recommend the Westin to other associates who might be travelling to Ottawa on business or pleasure. August 26, 2014
Rated 1 out of 5 by Not helpful at all The reception staff including the manager was not wanting to help us at all. We had booked a king size room for the first night, and apparently was to be upgraded the second night, to 2 double bed and a smaller washroom. Yes I said upgrade, not sure to whom that is upgrading, but not to me. They told us the hotel was booked full, and then we find out the next day, that a bunch of our friends got king size rooms (and they all booked in a day after us) and some even got "upgraded" by the front staff to empty suites... And they told me their was nothing left.. Let's say I'm not sure that I will be staying there next year on our yearly weekend away from our 3 kids. Not impressed at all. December 9, 2013
Rated 5 out of 5 by A wonderful evening Thank you to the concierge staff and also to Katia @ the front desk for all the amazing service they gave myself and my wedding party. I had booked a suite for everyone to get ready in, before moving offsite for the wedding. When my photographer arrived to meet us, it was raining. The concierge staff was amazingly helpful in trying to locate an alternate indoor location for our wedding pictures, quickly and very professionally. Our room itself was wonderful, and Katia was very helpful in getting us checked in early. Thank you again to all the staff @ the Westin for making that part our day so smooth. May 11, 2013
Rated 5 out of 5 by Great hotel in the perfect location This hotel is top-notch, and just steps away from numerous must-see attractions for the Ottawa visitor: Parliament Hill, Rideau Canal, Byward Market, Rideau Centre shopping mall, etc. etc. etc. While not much to look at on the exterior, the inside of the hotel is modern, clean and well maintained. Staff are extremely courteous and interactive. Elevators can take a while to get to you, and seem to have a mind of their own now and then, but generally get you to your floor quickly once you're in them. Parking at the hotel is simple and convenient. The Westin Ottawa is an all-around great place to stay. August 14, 2012
Rated 4 out of 5 by Perfect location, great rooms My family and I recently stayed at the Westin Ottawa hotel for Winterlude. Our room had a beautiful view of the Parliament buildings and Rideau Canal. The room was spacious, clean and comfortable. We enjoyed using the pool, although it was busy due to Family Day. While the elevators are slow due to being upgraded, it didn't impact our stay. We tried the Winterlude discounted lunch buffet, and while the food itself was good I was surprised at the price for the type of food offered. I expected more and better offerings than chicken fingers and macaroni and cheese. Also, the cost of drinks was ridiculous!! $5 for a regular coffee. My recommendation is to stay at the hotel but eat elsewhere. February 19, 2013
Rated 5 out of 5 by This hotel property is the best great hotel great location great people August 26, 2014
Rated 2 out of 5 by Westin Ottawa Cupboard and drawer space severely limited for an individual staying more than one night, and not sufficient for a couple ever !! Escalator non-function for so long is unacceptable !!! August 22, 2014
Rated 5 out of 5 by Great location This hotel has Great location & friendly staff. Hotel connects to Rideau Shopping Mall & so convenient. Also closeby to major tourist attractions. August 22, 2014
Rated 5 out of 5 by best hotel experience ever!! I can't say enough great things about The Westin Ottawa. Every staff member from the valet to the housekeeping staff is courteous, smiling, helpful, knowledgeable and competent. I felt completely at home and welcome. The fruit water at check in is such as nice touch. The offers of water bottles while waiting for check in is very thoughtful. All the staff members are AMAZING and make you feel like part of the family. The room was extremely restful and comforting. I had the best sleep I've ever had in a hotel room. I would DEFINITELY stay here again. BEST hotel experience EVER. Thanks again!! August 27, 2012
Rated 4 out of 5 by Is elevator ever going to be completed? I've been staying at this hotel for the last few years for a conference. Overall, the hotel meets my expectations. However, the elevators have been an issue for at least the last 2-3 years. The Westin Ottawa has been trying to fix and/or upgrade the elevators for that span of time and it's not yet fully operational. During peak times, you may have to wait to 5-7 minutes for an elevator, and even then you might not get on. Especially for a conference, when one may need to run up to the room and head back down, it delays things. I've been very dissapointed with this aspect of the hotel. October 3, 2013
Rated 3 out of 5 by Staff was excellent but dog barked for two nights I normally love my stay at the Westin. The staff at this hotel is incredible and the rooms are very clean but my most recent stay was one of my worse experiences at a hotel. There was a dog that barked every night during our stay. The first night it barked until 4 am. On the second night we did call the front desk and they indicated they would send security but the barking didn't stop for several hours. It was approximately 2 am before the barking stopped. I would stay again because of my several visits that were so postive. However in the future I would request a room away from pets. December 10, 2012
Rated 4 out of 5 by There is always a first time, isn't there The initial room assignment was totally unsatisfactory. The front desk promised to help but was slow in responding (we went to dinner and it was still not resolved). It took at least 5 tries and multiple visits to the front desk. Thank God for helpful bellhops and a great cleaning staff. I have been staying at the Westin Ottawa since the1990's. It was my choice of hotels. This was the first time there was this kind of hassle. I will have to rethink my annual stays. July 27, 2014
Rated 5 out of 5 by Location and Class Having not stayed at a Westin before I had heard great things and was interested to find out for myself. Upon arrival we were greeted by the staff, whom were accomodating throughout the duration of our stay. The location was perfect - within 10 minute radius of walking you could get to the NAC, Convention Centre, Rideau Centre, Byward Market, War Memorial, Sparks and Elgin street, Rideau Canal and many other fabulous sights. My only complaint which wasn't even THAT big of a deal was the parking. It was a long way away and very expensive for not being close to the hotel. All in all we had a fantastic weekend and will not be staying anywhere else but the Westin each time we come to Ottawa from here on out. February 4, 2013
Rated 5 out of 5 by Surpassed expectations From time to time we like to steal away for a night downtown in Ottawa. This past weekend we decided to give the Westin a try as it had been many many years since we had stayed there. This is not the Westin hotel of years gone by...it is modern and welcoming; staff cater to your every whim, its large windows on the higher floors offer incredible views of the city. Don't forget to have breakfast at Daly's; while you savour exceptional food you will love the view of the Rideau Canal. For anyone looking for a modern, elegant 5 star hotel in an incredible location look no further.... June 24, 2013
Rated 5 out of 5 by Top Notch Our stay was excellent as always. Staff was personable and professional. August 19, 2014
Rated 5 out of 5 by Best place to stay near business district Excellent all round! Just wish the Hot Tub was hotter. August 19, 2014
Rated 5 out of 5 by great experience one night emergency accomadations - excellent service August 19, 2014
Rated 3 out of 5 by Son's wedding Overall Ok, but a little pricey. Breakfast was just average but overpriced. As it was my son's wedding, we were having people over for drinks and asked for some extra wine glasses.....$10 for glasses that we were simply using, not buying! Found it was pricey...$36/night valet, and the room was a discounted rate but still pricey for a fairly average room. August 6, 2014
Rated 5 out of 5 by Excellent Hotel and well situated Excellent quality hotel with wonderful room. Well located and convenient. August 18, 2014
Rated 5 out of 5 by Kudos to your staff! The Westin Hotel Ottawa is a beautiful hotel. It's very clean, in a central location in walking distance to major attractions and amenities. Staff were all very cordial and helpful upon arrival, departure and throughout the duration of my stay. i do want to point out one stand out staff member: Napoleon is a fantastic individual to have working at the hotel. In his role at the concierge desk, he was a wealth of information and always eager to help, especially those new to the City. This being my first trip to Ottawa, he went above and beyond to assist me with identifying highlight attractions and sites (thanks for recommending Mosaika!), as well as directions and transportation to and from the hotel. I ran into him several times throughout my stay and he was always very approachable and helpful. Thank you! July 16, 2014
Rated 4 out of 5 by Excellent room but lacking in some details The hotel does some things very well, but is lacking in other areas. The lobby is warm and inviting. My room was clean, nicely decorated, spacious, and very comfortable. The elevators are being worked on however, the wait time was far too long and there were no acceptable alternatives. I was invited to use a service elevator but left the elevator with my hands covered in black dirt. I tried to take the stairs but couldn't get all the way to the lobby. I was also very annoyed that I had to pay for internet access. If I can get free internet at a discount chain, I expect to get it at a Westin. Very few hotels charge for internet access anymore and it seemed like a money grab. As did the prices on the breakfast menu. October 17, 2012
Rated 5 out of 5 by Hotel location and staff This hotel is situated in the heart of Ottawa. We picked this hotel due to Westins great reputation and proximity to shopping. The hotel is attached to the rideau centre and across the street from the byward market. The service at the hotel was excellent. The rooms are spacious. The staff were friendly, informative and attentive to all our needs. Excellent stay and we will definately look into booking this hotel again when we return to ottawa next month. July 21, 2014
Rated 4 out of 5 by The view was spectacular I must say that the staff was very helpful on check in. August 16, 2014
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