Rated 5 out of 5 by PlatinumTravellor Best Starwood property in Toronto
I am a frequent traveler and have been gold or platinum with starwood for the last 15 years. I have seen lots of good and bad service at hotels over the years. The Prince stands out as one of the best, your team exceeded my expectations and really enhanced and personalized our stay.
The Prince is without a doubt the best Starwood property in Toronto and possibly in all of Canada.
December 30, 2013
Rated 5 out of 5 by Davy1001 Excellent Stay Under Extraordinary Circumstances
We stayed the evening of Saturday 21st September, for a lunchtime wedding the next day. There was an ice-storm initiated power failure during the night, which lasted the whole time we were there. The staff were very helpful and arranged to have the wedding food cooked at a nearby hotel that still had power. We attended a wonderful wedding, and the lack of electricity added an element of camaraderie that will be hard to replicate. All-in-all, it was a very memorable stay.
December 23, 2013
Rated 4 out of 5 by Max192 No Free Wi Fi
I have stayedat this hotel more than 10 times in the past. In the past there was free access to WiFi to check e-mails in the lobby. I was most disappointed to discover that this amenity is no longer offered. It is a small convenience for a guest who does not need to get internet access for a full day. In future I may stay elsewhere, That is a pity and a poor management decision.
December 16, 2013
Rated 3 out of 5 by Scotty1264 Wheres my coffee?
This hotel is in need of an upgrade. The guest bathrooms still have old 1980's push button phones and the rooms are looking a bit worn.For the price paid, I think this hotel needs to work on service delivery and overall appearance. Restaurant service was rushed and very cold. I had asked for a cappucino with my dessert and never got it. When I reminded the server it was still another 10 minutes at which time I had to take it with me. Food quality was good for both breakfast and dinner.
December 16, 2013
Rated 4 out of 5 by Cheung79 nice place outside of the core
this place a lil far out, but it offers bigger rooms, and more relaxed atmospere. Needs a bigger work out facility, but overall not bad.
December 11, 2013
Rated 5 out of 5 by MAXIMUS21 My stay was just SUPER!
The whole week that I stayed at the Hotel was just SUPER, the whole staff made sure my stay was great and they aswered all my needs! For the last 25 years each time I go, I feel just like home!
December 2, 2013
Rated 4 out of 5 by EnvoyBoy Solid Suburban Option
First, don't let the name fool you. This hotel is not close to the center of Toronto. Took me 25 mins to drive to the AGO with no traffic on a quiet Saturday morning. That said, it's in suburbia and there are probably ten family-friend, inexpensive restaurants to which you can walk. Parking was plentiful and check-in was great and friendly. Room was standard Westin fare although the bathroom a bit worn and the shower stall far too small for the hardware of the heavenly bath. Towels could use replacing. As a plat was upgraded to a corner room with a very shallow balcony but nice views of the city in the distance. Only significant complaint was being woken up by housekeeping at 9:30am on a Saturday on the day of check out. Not happy! Don't they coordinate with the front desk to learn when a room has been vacated?? Solid location and got a good, last minute weekend price. I'd return.
December 2, 2013
Rated 5 out of 5 by Carl001 Great generally
I was staying here alone. My wife insists on cleaning all surfaces in a hotel room with a disinfectant wipe (Lysol). To my pleasant surprise, even with all surfaces cleaned (all bathroom surfaces, tabletops, desks, tv remote, phone,...), not one bit of dirt showed on the wipe. I even looked for bedbugs (between mattresses, under/around bed,...) - no bugs! Very pleasant and spacious room. Main restaurant (Seasons) pricy but quite good. All staff (front desk and restaurant) were very pleasant and helpful!
November 25, 2013
Rated 5 out of 5 by Judy1940 Very Comfortable and Restful
Beautiful room, heavenly bed, quiet and restful - room service food great quality - terrific hotel visit!
November 24, 2013
Rated 3 out of 5 by Travelsl1 A stay to remember
Got stuck in the elevator
Patio door fell and had to change room
Clock went out during the night
Just a bad day I suppose !
November 22, 2013
Rated 5 out of 5 by FGW1 Traveler
We have stayed at this hotel for at least four previous times. it is clean, welcoming and convenient.
November 18, 2013
Rated 4 out of 5 by Jerr1 westin prince hotel
Very nice quite hotel.Very comfortable. Easy access to all our needs. Would recommend it .
November 12, 2013
Rated 5 out of 5 by LuckyChuck Unforgettable Experience
The service is faultless, the employees are polite and competent. The room comfort is awesome!
November 11, 2013
Rated 2 out of 5 by Pat7 Decent hotel but staff ruin it
Good clean hotel, good area and relatively clean. Staff however leave a lot to be desired. Front desk was disorganized and un helpful in resolving problems.
November 6, 2013
Rated 5 out of 5 by Revepw This hotel is inviting
The first impression is inviting and welcoming. From the front desk staff, to the restaurant staff the spirit of hospitality prevails. Coupled with the warm, enveloping design details, the stay was a treat worth repeating.
November 5, 2013
Rated 3 out of 5 by Msongbird Nice
Nice hotel. For the type of food that was served, I feel food was over priced.
November 4, 2013
Rated 5 out of 5 by PLAKTYK Home away from Home
I'm from the Maritimes and don't really enjoy being in Toronto but have had to be in the city a lot for work. Unfortunately now I have to move to Toronto (which I'm not that happy about) from Halifax (which I adore) because it's more cost effective even with the hike in the cost of living. The only thing that is allowing me to get a bit excited about this move is The Westin Prince. Knowing that this beautiful hotel, with its amazing staff, is a short train ride out of the city is enough to allow me to exhale.
Whenever I come to Toronto now I always stay at The Westin Prince. The turnover is quite minimal so I've been dealing with some of the the staff for coming on 4 years which, as a maritimer and a frequent traveler, makes a potentialy volatile and erratic experience more like coming to visit friends you don't get to see every day.
The Westin Prince and its staff will always hold a special place in my heart. As someone who really only stays at Westins when travelling all over the world that's saying something.
October 29, 2013
Rated 5 out of 5 by DeborahF Westin Prince Gets a Gold Star
Our stay at the Westin Prince was excellent and we want to thank everyone, especially Joseph at check-in, for making our stay so comfortable. In spite of having 200 people check in and out at the same time, your staff were all very friendly and accommodating. We will definitely recommend your hotel!
October 21, 2013
Rated 4 out of 5 by CPCC Almost There
Clean room, attentive and professional staff. Only shortcomgs were: Breakfast couldn't be delivered as early as I'd like and housekeeping didn't replenish the toiletries making my morning shower a challenge
October 10, 2013
Rated 5 out of 5 by Elana Very Welcoming
Enjoyed my stay very much
October 9, 2013
Rated 5 out of 5 by Dunefilly Everything I needed with style
Great hotel , great staff,
October 3, 2013
Rated 2 out of 5 by Harold50 Westin Prince, Toronto
My room had flies. One night a fly was on my bed, and on a daily basis several flies were on the sliding door. I did not expect this at a Westin hotel! The hallway had a hole in the wall with wallpaper coming down. My room was room number 1112. The food was excellent at the hotel, and doormen are excellent.
September 26, 2013
Rated 4 out of 5 by favre poor service
Was very disappointed with staff attitude. we had checked in with 2 rooms after a accident at our home made us leave our home. we were awoken at 10 pm with a fire alarm which went on for 1 hour. my 2 children were exhausted the next day for school. when i went to the front desk the next day. The gentleman just shrugged and said it was unfortunate. I would think a hotel with good service would have at least offered a free night or some other compensation.
September 18, 2013
Rated 4 out of 5 by SalvelinusN good over all
All in all my stay was fine. The desk staff was freindy courteous and eager to please. Food and servie in the lounge was also above average for lounge food. I think though it is abslolutely rediculous to provide a 50" TV without HD feed. it is a contradicio in terms. Whyu woukd you wnt to see a huge depicitionn of a poor quelity image? IIf yo don't want to spring for HD don't provide a large flat screen TV. its silly
September 17, 2013
Rated 3 out of 5 by Ace13 Late Friday night fire alarm...
Our first night of 3 had us up with fire alarms for over 1 hour - very loud in the guest rooms. The hotel was never evacuated. Fire department came and made mostly unintelligible announcements telling us to stay in our rooms.
I thought that this very annoying event might cause the Westin Prince to cut us a break on the cost of our stay, but no, in addition to charging for every little thing they can, this was a valid fire alarm in their view and did not warrant any break in the price of the room for that eventful evening.
It is definitely a nice-enough place to stay. But not being able to sleep needs to cost the hotel something in my mind. Not happy that they don't believe the same thing.
We stayed at the Westin Prince because the wedding party chose it for the location. I'll probably stay elsewhere next time I'm in Toronto.
September 17, 2013
Rated 5 out of 5 by Real56 Country Club in the City
From the moment I drove in the lane, I knew I would enjoy my stay, The building and grounds are well maintained and my room was sooo comfy .... but I had to go to my conference! Great facilities - awesome food!!! Just want to know how you managed to have the 3 deer wander through the garden as a welcome distraction during the boring part of my course!
September 13, 2013
Rated 4 out of 5 by Arrowmaker Nice Property, but the Kitchen does not meet the Starwood standard
Stayed at here for the first time in 15 years a few days ago. Very impressed with the updates and, of course, always impressed with the 'Heavenly Bed'. Unfortunately, the kitchen is not up tot the Starwood standard. We went to the dining room about 8:30 pm on Sunday evening for a small bite after a day on the road. The warm Camembert I ordered was certainly not warm and essentially tasteless. The next morning, the kitchen could not correctly produce soft-boiled eggs; poached and hard-boiled were offered before we finally gave up. The wait staff were attentive, diligent, professional and truly apologetic. The deficiency was in the kitchen.
September 12, 2013
Rated 1 out of 5 by Rmac66 Bedding not changed from previous guest
I had the disturbing experience to crawl into my bed last night only to have sheets and a comforter with the strong smell of a previous guest cologne. It was unsettling to know the bedding had not been changed.
I raised it to the front desk and the manager and have had no reply and still waiting a day after. I did finally request a different room after I was given a different comforter without a cover and no new sheets (and the expectation I would make the bed myself)
I love SPG and their hotels but this is not the first problem at this property. Be cautious!
September 5, 2013
Rated 4 out of 5 by VDK2620 General
Good location and quite a good selection of small cafe around.
Negative, no shuttle bus to subway.
September 3, 2013
Rated 5 out of 5 by webber1177 Staff is excellent
This is our 10th stay at the Prince and Lidja normally takes care of us. Clara more than filled her shoes and the entire front desk staff was beyond excellent. Leroy, Ernie and Steve were their congenial best.
Only the menu and food at the coffee shop still needs improvement.
We will certainly stay with you on our next trip to Toronto..
September 2, 2013