Rated 5 out of 5 by JBP1 Great Hotel to Stay At
My wife and I came off an Alaskan cruise early in the morning and were at the hotel before 10AM. Our room wasn't ready but we were offered a comparable room that was, so we able to drop off our luggage in the room and start sightseeing right away.
Everyone we dealt with were extremely nice and friendly. I had some concerns regarding the elevators from previous reviews but except for the night of the Taylor Swift concert when "swifties" were going to the concert it was never a problem.
July 2, 2013
Rated 5 out of 5 by Towney Great lcoation and super friendly staff
We were greeted by a friendly associate at front reception. We had been allocated a corner suite room, which was an upgrade to the room we booked. SPG members are always treated well at Westin which is why I do not stay anywhere else. The hotel facilities are adequate for a weekend stay, The room was clean, well laid out and had great views looking north and west over Vancouver. I like the gym, pool and sauna which are located on floor 3 with very easy access from the speedy elevator.
January 21, 2013
Rated 2 out of 5 by Quijote1 A "Grand" Disappointment
Reserved my room over 8 months ago. Got a small "deluxe suite" just feet away from an elevator, next to a very noisy outdoor pool, an inoperable bedroom phone, and a suite with very thin walls. Was told this was the only room available for using points; the law (???) requires all outdoor pools to stay open until 10 pm; and did not offer to change or fix telephone. Also had to call maintenance to open room safe to retrieve valuables. Sorry, I wasted my points on this hotel.
August 14, 2013
Rated 4 out of 5 by Coug Very Comfortable
We came in late and were quickly whisked to our room. We found the downtown view to be very nice and the room was a very comfortable suite. Convenience to the train station was a priority for this trip, and the hotel was perfect. Staff was polite and courteous.
Room service was typically slow and incomplete in service (our toast came on the second trip) that we seem to find frequently in the typical Westin Hotel. This is expected, so we are not disappointed.
We will return.
June 2, 2012
Rated 5 out of 5 by eLynnO Great staff
Staff was very accomodating, friendly & helpful when I stayed at the Westin. I messed up my reservation when booking online, but when i checked in staff found me a room last minute and with my SPG card I received an upgrade (2 levels up from my original booking) for a great price!
February 16, 2014
Rated 2 out of 5 by DennsH Please retrain your staff.
I have stayed in many Starwood hotels around the world in the past. I found the staff ill trained to provide services to guests (especially the front desk). The staff at the front desk should be more knowledgeable the services available by the hotel, be more welcoming and courteous and take guests request more seriously. They simply lack the starwood standard.
The only positive thing I can remember from this trip was that the property is located at a prime location.
August 22, 2012
Rated 5 out of 5 by Jan27stay Good client services
Hotel is clean and staff are excellent
March 2, 2014
Rated 4 out of 5 by Michelle3100 Beautiful hotel, but elevator and breakfast order problems during the week
Beautiful hotel, good location - but a few things for improvement: one of the elevators was out and so we had delays getting to and from our 31st floor (a bit frustrating). On the weekend we had fabulous food and service, on Monday morning amongst the business crowd, we had OK service but the food arrived luke warm, not hot and the eggs were over cooked, and the order was not accurate. Valet service was excellent, check in and out was excellent,.
May 7, 2013
Rated 5 out of 5 by Jazzer Excellent Suite Hotel for Family stay
I was very pleased with our 5 day stay. It was a great suite to stay with the family - incl. two little kids. Central location, great eating options. The staff was super friendly and helpful. The best part of the hotel was Concierge service - Lisa. She is so good and most importantly, so enthusiastic about helping that it made decision making on things to do very easy for us. If we have an opportunity to return in the future, we will!
August 19, 2013
Rated 5 out of 5 by hawk1212 Excellent service
I would definitely recommend this hotel to anyone who is looking for a nice place to stay in downtown Vancouver. When we arrived at the hotel to check in the the man at the check in counter casually asked why we were in Vancouver, I mentioned that we were going to go see a whitecaps game and that it was my wife and I's anniversary. He immediately upgraded our room at no extra charge. After settling into our room we went out for a quick coffee, upon our return there was a small bottle of wine and chocolate covered strawberries and a nice card from the man at the front desk telling us to please let him know if there was anything he could do to make our stay even better! Needless to say we had a great experience at the Westin Grand, also if you are planning on going to a whitecaps game this is a perfect place to stay it is literally a 5-8min walk to BC place.
August 28, 2013
Rated 1 out of 5 by NotImpressed01 Not impressed
The good: Location, resteraunt staff in the evening, kitchenette, windows that open and spacious room.
The bad: turtle speed elevators, unfriendly and not so helpful concierge lady and outside street noise guaranteed to wake you up at 5am if you are a light sleeper. No recognition or benefit of being a SPG member. Infact compared to other hotel brands, Westin & SPG is the least impressive considering their excessive room rates.
August 10, 2013
Rated 5 out of 5 by NicholasM Fantastic staff and hotel
I travel quite a lot for business and I have stayed in many other starwood hotels in the Vancouver area and this one is by far the hotel with the greatest staff. When staying in hotels, it is all about the service and the experience. This hotel is in a great location and the restaurant is very good.
If you are looking for a great property for the business traveler and family alike, this is the property you should be looking at.
October 17, 2012
Rated 5 out of 5 by KateNYC It's the staff that make this hotel excellent
I travel a lot for business and never write reviews, but I did want to recognize the staff in some way. They really were genuinely friendly and went over and above to make my stay enjoyable. If only staff at other Starwood hotels were selected and trained so well! The hotel itself was very nice and the rooms were more comfortable and larger than I expected. The location was very good with many shops and restaurants nearby.
May 26, 2012
Rated 4 out of 5 by RobVV Point vrs Cash
It was very unfortunate that my Starwood points were not used for this stay as requested. I did not realize until I returned home that my points were not used and I had to use cash for the room. After calling Starwood and requesting the exchange I was told that it could not be done and that the transaction was complete. I guess the lesson here is to ensure that the points are being used prior to checking out. :(
October 16, 2013
Rated 5 out of 5 by bumknee Amazingly accomodating
I recently stayed at the Westin Grand Vancouver. The staff was extremely helpful and friendly.
I had surgery while staying at this hotel. The guest services desk actually called my hotel room and offered to bring me ice cream.
They supplied me with everything I asked for. I was completely amazed with the service. I would stay at this hotel anytime. It was the best service that I have ever received at any hotel.
November 19, 2011
Rated 5 out of 5 by Kaz77 Great hotel, great service, great location
This hotel is conveniently located on Robson St. and a quick walk to the shopping area. An abundance of great restaurants are easily within walking distance. The room was great, with their signature Heavenly bed and shower heads! Finally, a shower that drains properly so I am not standing in a pool of water! The service was great with friendly associates always willing to assist. Definitely a great experience!
January 19, 2013
Rated 2 out of 5 by Bookworm Amazing people but horrible bed
Chose this hotel after comparing quite a few hotels online (some of which I've stayed at before) and unfortunately was not super happy with the way things worked out. I would love to give the hotel an amazing rating because the staff was genuinely really friendly and helpful which is so rare, but after sleeping on the bed and waking up in so much pain from how hard the mattress was I literally had to go buy Advil as soon as I checked out. The street noise was also mind-boggling, I used to live downtown so I'm not a stranger to Friday night noise but there were so many sirens blaring as I tried to fall asleep it was almost comical. I chose the hotel in part because I needed to get a bunch of work done and the staff was great in accomidating my request for a desk by the window, but the chair was terrible and I had to use a bunch of pillows from the bed to make it functional. The room was super clean though and the kitchenette and bathroom were lovely (although no heated floors as one reviewer had mentioned). But seeing as I was there to get a good nights rest away from my young kids it was very disappointing to wake up feeling worse than when I went to sleep. Isn't Westin supposed to be known for their Heavenly Bed? It would also be nice to have a "spare blanket" in the room as there has been in most hotels I've stayed in. By the time you realize you need one you're already in bed.
February 23, 2014
Rated 5 out of 5 by ToJo Always fantastic
I have been staying at the Westin Grand several times each year for the last 12 years and every time I visit, it amazes me how awesome the staff is. This trip Jocelyn in reservations was a tremendous help securing the room and package I wanted. As always Lisa the concierge is amazing beyond words. She makes excellent suggestions and is so welcoming. We arrived in our room to a basket of treats from Lisa and ice cream for the children from Jocelyn. Needless to say, my girls were thrilled and felt so important. Jesse and Nicola in the restaurant are also fantastic. Their service is impeccable.
I have spent 12 years in the hospitality industry, and I really appreciate your fabulous staff. My family and I feel like we are coming home when we stay at the Westin Grand.
Whenever I hear of someone heading to Vancouver BC I always tell them to stay here. I can’t wait for our next weekend away!
November 9, 2011
Rated 2 out of 5 by TrentT horrible stay
Stayed 2 nights at the bayshore westin and one at grand vancouver. Not quite my expectations in terms of quality for a westin room. Found a half eaten quiznos sub. Bayshores rooms/lobby were nicer in terms of esthetics, size and view. Stay points would've have been nice if this hotel had offered it, which bayshore had. My next trip to vancouver i'll definitely be staying at the bayshore again.
July 24, 2013
Rated 5 out of 5 by Jill148 Gem in the heart of Vancouver
I have stayed at this hotel and every time am amazed at how the staff go above and beyond in every area of the hotel. The concierge is efficient and one of the most well informed in the business. The front desk personnel are always offering to help. The dining staff remember your name, are kind and warm. The valet guys are friendly and enthusiastic. I could go on and on, but you get the idea :)
October 1, 2012
Rated 4 out of 5 by jill62 Thank you to the Westin Manager
I wish to thank the management for providing my husband & I with a one night complimentary stay- in a deluxe suite, it was lovely. We had previously stayed a month ago for a long weekend, with friends. We were put in a handicapped room ( due to the fact we had booked on Priceline and the hotel was full). After notifying the hotel- via our "guest comments" we were not happy with our room- we were moved on night #2. The management also provided us with a 1 night complimentary stay. Since we are regular Westin/Vancouver guests, we returned and thoroughly enjoyed our accommodations this time. We appreciated being recognized for our many stays with the Westin hotels, and that the manager of the Westin Grand Vancouver took the time to reply to our complaint and provide us with a lovely room in compensation. What more can we say, this was "very good" customer service and we are thankful and will be back.
September 12, 2012
Rated 5 out of 5 by bobjune excellent service, very comfortable
Hidden (dining area) staff are very attentive to your needs, initial reception was excellent for those who are not familiar with the hotel, hotel staff have been trained well to provide excellent service to all guests
January 26, 2014
Rated 3 out of 5 by Su67 Issue With AC
Stayed in 2601 on Dec8-10. Could not cool down the room , even when I set it at 15c, which made it uncomfortable to sleep. Finally started to cool down on the last night after I turned the system off and on. Also both elevators were in incredibly slow. For a such a nice hotel in a fantastic location you should have decent working elevators.
December 11, 2013
Rated 5 out of 5 by Willra Why you should hold meetings at Westin Grand
If you are looking for a convenient hotel in downtown Vancouver to hold meetings, Westin Grand is a superb choice. The meeting rooms are good, catering is great, and the staff will make sure everything runs smoothly and, better yet, be quick and helpful when you need to make a change. The bedrooms are well designed for when you need to work from there.
February 25, 2013
Rated 5 out of 5 by Charles007 Great Stay!
Really nice hotel and room. Great location, friendly staff. Ideal for a longer stay. Central location in downtown Vancouver with walking access to the skytrain (Canada Line), shopping district and food and drink. Only issues really were one of the two TVs in the suite wasnt working properly and there are only 2 elevators so that could be a bit slow.
October 1, 2012
Rated 5 out of 5 by Andrea123 outstanding staff
My family and I just returned from an excellent stay. I was very impressed by the kind, thoughtful, friendly staff. The added bonuses like board games for the kids, a complimentary crib, a stroller to borrow, really made a difference for our family. We were accommodated to in every possible way and and a very thankful to the staff, We will be back!
January 1, 2013
Rated 4 out of 5 by Jasonto Great hotel
In on business for two days . Great stay! Room service was great. !
February 2, 2014
Rated 4 out of 5 by CDucks Excellent Location but short on staff
This hotel was located in the perfect location in the heart of Vancouver within easy walking distance to most attractions.
My only issue was that the hotel seemed to be short staffed. Only one person at the main desk each time I went there.
The hotel missed my wake up call on the date of my departure and almost caused me to miss my flight.
December 9, 2011
Rated 4 out of 5 by DiscoJo Elizabeth on Reception
Elizabeth went out of her way to assist with obtaining WiFi in the Reception area and tried to check me in early so that I would not have to wait for a room. However I did choose to wait and was happy to go off for the day expoloring. Elizabeth was friendly and had a pleasant manor and was an exception member of you team.
September 20, 2013
Rated 4 out of 5 by RTC2004 Hotel is great for business
My recent business trip to Vancouver had me staying at the Westin Grand. Great location, lovely staff and rooms that worked really well fo me. Had space to meet prople and the facilitirs were terrific.
I would recommend for a mid city hotel as it really is within walking distance to everything.
Thank you for an excellent stay.
February 24, 2013