Rated 5 out of 5 by OldSalt Great Resort Setting
Love Savannah. Always have. Now we have a new place to stay and dine. Spent five days at a conference, family on their own. Ferry across the river was great - car just sat in the garage. Aqua restaurant was comparable to the other fine restaurants we tried in downtown Savannah.
May 14, 2014
Rated 1 out of 5 by Julie27 Disappointed
The AC was not working in room. Told front desk about problem and they said someone will be up in 20 min. It took over 2 hours for a service person to come and the AC was never properly fixed. The towels had a stinky odor to them, making us have to request new ones. The bed was a huge disappointment considering that's something the Westin advertises. There was hair and spots on the comforter and the pillows were worthless. This was my second time staying at this hotel and sadly, probably the last.
January 14, 2013
Rated 2 out of 5 by Billyblueeyes Cleanliness and Parking
While this is a very nice facility in a great location, there are two things that need vast improvement. The room or should I say the bathroom was not clean at all. There was hair and urine on the toilet seat and there was hair all over the sink. If you drive to this facility in your own car and you want to park your own car be prepared for an incredible hike to your car or from your car to the hotel. I have stayed a luxury hotels all over the country and I have never had to park so far away.
September 30, 2013
Rated 5 out of 5 by Tink48 Superior Location
We were last here in 2010 and it's as lovely a spot as we remember it. The location and ease to the Savannah Ferry is superior and Savannah is one of our favorite cities. My husband was here for a Medical Conference and obviously access to the convention center right next door was also a big plus.
February 26, 2014
Rated 1 out of 5 by Jason1976 Westin Resort Savannah lacks customer service
Had several issues, including incorrect room, dirty towels from previous guest left in shower, valet never parked car, it sat on the curb where we parked it during our stay even though we were issued a parking ticket from the valet rep. No response from PR or GM when emailed problems.
February 22, 2014
Rated 5 out of 5 by RHETT SPECTACULAR LOCATION & AMENITIES
MY FAMILY ENJOYED A SPECTACULAR EXPERIENCE WITH THIS HOTEL WHICH IS UNSURPASSED IN IT'S SERVICE, AMBIANCE & VIEWS! THE STAFF WAS OUTSTANDING, FROM CONCIERGE TO HOUSEKEEPING AND VALET!! WE WERE ABLE TO RELAX AND ENJOY THE CUISINE IN THE AQUA STAR WHICH WAS A TREMENDOUS EXPERIENCE AS EVEN OUR PALATES WERE TREATED WITH GREAT CARE. THE COMFORT AND BEAUTY OF OUR SURROUNDINGS ALLOWED US TO EXPERIENCE PARADISE RIGHT ON THE PROPERTY. WE HIGHLY ANTICIPATE OUR NEXT VISIT!!!
June 17, 2013
Rated 2 out of 5 by MLW128 Totally not what I signed up for...
I love SPG and always look to stay at your properties- however my stay at the Westin resort Savannah has forced me to reconsider. The daily housekeeping is repulsive! Dirty pillow cases left on the floor that was not vacuumed, face cloths with visible stains and crud on them. Its feels as though they just provide towel service no cleaning included. Quality service is absent from the property! Yoga is advertised yet not provided- when I questioned the offering I was interrogated as to where I found the info then told the classes were cancelled due to attendance. I stopped at the front desk to ask about meal options and was told I could find the menus in front of each restaurant. Totally not what I signed up for...
April 19, 2014
Rated 5 out of 5 by Nannna wonfergul experiemce!
LOVE THE ORCHIDS! Brought back many of my mother. Had a wonderful Mothers Day!
May 13, 2014
Rated 5 out of 5 by Mommie21 Exceptional Hotel
We stayed at this hotel over the July 4th week and loved everything about it! The staff was friendly and professional and responded to a few requests timely. The location is nestled away from the activity across the river and the ferry boat made the trip fun! The hotel had activities for the whole family and everyone was pleased! Not to mention the wonderful heavenly bed!!! The restaurants were reasonably and offered a variety of food too!
July 9, 2012
Rated 5 out of 5 by GayleatHelmsBriscoe Savannah River Relaxation!
It is always a pleasure to return to this hotel on the Savannah River in the historic district! The staff is warm and friendly and always take great care of guests from arrival to checkout. The views of River Street from rooms across the water are spectacular and with the addition of the fire pit and other amenities it makes this hotel the perfect spot for weary travelers or history seekers exploring Savannah. The meeting space is excellent and outdoor function spaces far exceed most in town for weddings, social and corporate events. Spectacular golf course and who doesn't love the Spa with exceptional services and treatments. I always return to this hotel and it is a great pleasure each time. Rooms are designed for comfort and are beautifully furnished plus the bedding is luxurious for a great night's sleep. A+++ Looking forward to my next stay!
October 17, 2012
Rated 4 out of 5 by Gradgsu Great stay
Absolutely loved my stay with one exception. The air conditioning in the room did not work well. However I will be back as everything else was wonderful.
May 11, 2014
Rated 5 out of 5 by MelN3D Pleasant Surprise
I thoroughly enjoyed my stay at the Westin. It was a pleasant surprise to know that there were resort style events planned during the stay. I was a little surprised to find out that the Fitness Center was located across the street but the shuttle was readily available. The property would benefit from a hot tub. I definitely plan to stay at this property during my next visit to Savannah.
October 16, 2013
Rated 5 out of 5 by crazyteapot Room with a great view
We stayed 2n nights with points. We were upgraded to river view on 13th floor. Loved the view of the city and watching ships.
Bed and bath did not disappoint. Found self park a little pricy. Room had a frig which was nice. Did not eat in restaurant . Starbucks coffee and pastries were good.
Outdoor pool area has a fire pit and hammock.
Free water taxi to River street. We used this a lot.
December 9, 2012
Rated 5 out of 5 by Matt59 Best Hotel Experience
I travel a lot, mostly for business and I am a Platinum SPG member. I was pleasantly surprised at check-in that they upgraded my reservation without me having to ask for an upgrade. The upgraded room was the best hotel room I have ever stayed in. The room was very neat and clean.
The staff was very friendly and helpful, especially since this was our first time to Savannah.
May 20, 2013
Rated 3 out of 5 by Moo42 Unpleasant night
We were upgraded to a corner room looking at Savanah, a great view. However, we were on the west end of the hotel and the wind was blowing west to east and since the paper mill is west of the hotel all the awful order blew into our end of the hotel and our room smelled like a toilet on Saturday night which didn't allow much sleep.
January 18, 2012
Rated 4 out of 5 by Ranger6 Conference Hotel
The staff was very well prepared this year for arrival and check-in of our conference attendees who were staying at this hotel. The process was much better than in 2012!!! Food service in the Midnight Sun Bar & Restaurant was very slow for both lunch and dinner service. Housekeeping service was excellent.
June 30, 2013
Rated 4 out of 5 by MCL303 F&B very weak and overpriced
We experienced catered F&B functions, restaurant and bar. In all cases, the pricing was extremely high and the food marginal. Service in the restaurant was poor and the food inconsistent.
Location to the convention center was very good and the room itself was comfortable.
May 5, 2014
Rated 5 out of 5 by Solis1302 Spa
My wife loved your spa and locker rooms. She also feel in love with your king bed. It was also her Birthday weekend and your guy that checked me in sent up a bottle of champ. that was a great gift, even though we don't drink. But just the thought that he did made it all that better.
July 30, 2012
Rated 5 out of 5 by Gorunner Last minute Getaway
Westin always shines! No matter the location; welcoming staff, great food on premises, clean, well-appointed rooms. The Savannah location is no exception, great Christmas decor and food!
December 17, 2013
Rated 5 out of 5 by J1234G Great River View, comfortable beds
The rooms were well kept. The hotel was efficient and comfortable. Enjoy staying here on the waterfront.
May 7, 2014
Rated 2 out of 5 by Piggywiggy Room was very dirty
I have used this hotel many times in the past without problems. On this occasion the room was very dirty. Found a dirty sock under the desk, a used plastic cup under a table, and the dust on the doors to the closet was so thick I could write my name in the dust.
September 2, 2012
Rated 5 out of 5 by MerArnold Perfection
We enjoyed everything about our stay! The ferry over to River Street was so convenient, easy, & even added to our Savannah experience. We will be returning!
December 18, 2013
Rated 5 out of 5 by lindalou77 Service and smiles abundant here!
You could not ask for more from this resort, it met all our expectations and we will always stay here when we come back to Savannah. Thanks for the relaxing time!
December 9, 2013
Rated 1 out of 5 by TRC64 The Worst Westin Experience Ever
This was a trip to relax and renew but that could not happen at this Westin. The staff at this hotel was very aloof and could care less about guest service (except 1 concierge).
Food was good and the staff in the 2nd floor restaurant was good.
August 1, 2012
Rated 5 out of 5 by holly Beautiful Hotel
The hotel pool area is beautiful and they have the most comfortbable chairs to relax in. I wish the pool bar would stay open after 6 pm, as it was a beautiful evening to enjoy the footgame game and the drinks.
October 8, 2013
Rated 4 out of 5 by ruth63 Great location.
I stayed one night at the Westin Harbor Golf Resort. It is a very nice facility. I object to getting a room rate of $189 and when I check out the bill is for $237.79. I also had trouble getting my car out of the parking lot.
June 30, 2013
Rated 5 out of 5 by bobrai Westin Savannah
This is a hotel well worth staying at. I have stayed here many times and am now bringing others with me. Can't say enough about its elegance, wonderful staff, and overall benefits of staying here
October 16, 2013
Rated 4 out of 5 by marc14 Savannah vacation
the hotel was overall a great location to stay for a Savannah vacation. The facility was well designed and comfortable. The ferry service to downtown, extremely appreciated. Played golf, course and staff accommodating vacation travelers.
Food service and notice to guest was difficult to understand. The options of events available, such as Sunday brunch was never mentioned, then sold out.
Overall, would recommend and stay there again, with advance awareness to ask more questions about services.
April 22, 2014
Rated 5 out of 5 by tomrossi77 Great get-away!
The rooms are modern and excellent. Their is a ferry that takes you across the river easily so you can explore downtown Savannah which is a lot of fun or you can sit by the pool. A really great spot to just get away.
July 9, 2012
Rated 5 out of 5 by Jack5 Great Property
Check-in was slow with one person and no special assistance to Gold members even one with a handicap.
No offer of SPG Gold bonus
Food service in he bar was very slow and food arrived cold
January 6, 2013