Rated 5 out of 5 by Jane2014 Thank you to Mark Anthony and his Staff!
I am writing to express my gratitude to the management and staff at the Westminster Westin.
We spent a number of nights over the last two weeks at the hotel. Our son had an emergency medical condition that required that we travel to the Denver area to be with him. While he was in and out of the hospital the staff was so kind to us. We will never forget it.
The last two days we had our dog with us. She was also treated like a royal guest.
Thank you all so much! We will definitely be back!
April 21, 2014
Rated 5 out of 5 by billb1234 Great nights sleep
We had a late checkin due to our flight and the hotel staff called to ask whether we wanted 1 king or 2 queen beds. Due to the kiddos, we opted for 2 queen beds. The hotel was amazing, with views of the mountains and a huge pond ourside our window. The beds were incredible and I was soon sleeping like a baby. We opted for breakfast at the hotel and it was outstanding. Can't say enough about this hotel and at a great rate too. I paid less for this 4 star hotel than what the 3 star hotels wanted. My only criticism was that they charged for wifi.
July 7, 2013
Rated 3 out of 5 by tptjazz ..and a premium treadmill..."
I arrived late after spending $100 in cab fare because there was no shuttle running when my flight arrived. I was was put in a " premium room" because I had asked for a king sized bed (2 months ago). It was a typical business type room with full sized treadmill. ideal for those so inclined. in addition the "premium room" internet connection had to be reset by off site tech support everyday of my four day stay..,frustrating...front desk reponse "we'll I a, glad they were able to help you"
April 13, 2014
Rated 4 out of 5 by Empebble There is something happening around here
This is a beautiful hotel in a planned entertainment and sports park complex. This place is in the middle of total suburbia with restaurants, theaters, bars, an ice skate rink, ball parks and bike paths all right outside the hotel's doors. The Rocky Mountains offer nice hotel views.
Westin Westminster does not have a club lounge. I think the standard rooms are small. There is plenty of seating in the high ceiling lobby and the restaurant was filled the morning of our stay.
The location is a key feature of this hotel and there always seems to be somthing happening here with the convention center wing of the hotel. This seems to me like a hotel where it is easy to meet people.
The indoor pool is okay, but the hot tub outside is a bit more fun.
October 22, 2011
Rated 3 out of 5 by tanya123 unclean room
My room was not clean and there was dirty furniture in the room. I was leary to relax as the stain on the chair looked like something unsavory happened on it. (llook for yourself, I was in room #403) Had my room been clean, it would have been a differant experience entirely as the staff was exceptional and so was the food.
May 19, 2014
Rated 3 out of 5 by Haley Nice!
This was a nice hotel.
I do just have a few things to nit pick about ;(
The thermostat must not be accurate as I set it as low as possible and we still roasted through the night. No liners in trash cans and swimming pool was pretty cold. On the positive note. The staff is SO willing to serve the guests. Room service was a little slow but DELICIOUS!! The guy who brought the meals up was so kind. Ladies at the counters were sweet as could be. Loved seeing the dog hang out :)
Will return to hotel when the timing and events are just right !
March 27, 2013
Rated 1 out of 5 by April This Westminster Westin can barely call itself 'Westin Quality'.
We have stayed here three times now for a seminar & have been greatly disappointed EVERY time! ... from the cold showers, no cleans sheets, no maid service for 2 days, lack of room service, weird menu choices from their only tiny restaurant, and barely what you can call a gift shop & the lack of places to get snacks, travel items, etc. Each time we've arrived, we go to the grocery store to get breakfast items since their restaurant is so poor. We will for sure not stay there again & stay at a neighboring hotel for the seminar next time.
May 7, 2013
Rated 5 out of 5 by Shelby10 Wonderful staff & Westy
First time visit at this particular Westin. The company I work for booked the hotel for all remote employees arriving for meetings at corporate office. Was not too fond of location due to a 30 minute drive to the office. My mind changed quickly when greeted by a great staff and Westy. How cool to have a hotel dog!!!! Rooms were clean and comfortable. Room service is delivered within 30 minutes or less by friendly, genuine staff. Despite the distance I will stay here during future visits. Happy to find out I can take Westy for a walk.
November 15, 2013
Rated 5 out of 5 by Altonthecat Loved the Workout Room-Great Idea
I was upgraded to a Workout Room and what an unexpected surprise. I had seen the room on the internet when I was booking my room but didn't know what it was so I ignored it. Great marketing tool by upgrading me because now that is the only room I want to stay in.
The is a great idea. Where the chair and table usually go the Westin has placed workout gear. I had a workout bike, weights, and ball.
I got in pretty late so my original idea was to skip my workout and go to bed. Change that! I did a quick workout while catching up on the news and did another workout in the morning. It was great.
The first thing I did when I got back to work was tell one of my co-workers..who also thought this was an awesome idea.
Why hasn't anyone else thought of this?
September 1, 2012
Rated 3 out of 5 by Dance0228 Needs better effort during conventions
I would not recommend for a large convention. You have to request from a limited number of refrigerators for your room. Your room only has "cooling" units. Why bother. Just put a refrigerator in every room. Building layout with stairs is poor. If large group is leaving the convention the only option is to wait in a large line for the elevators. There are no stairs from the lobby area to rooms. This is a poor design. Very unhappy with convention stay. If stay when not crowded it was very clean and comfortable.
March 3, 2014
Rated 4 out of 5 by FiloABQ Needs New Mattresses
I have stayed two times a year at this hotel for the last three or four years and find it an excellent hotel for my business needs. The only problem I have is the mattresses on the beds are worn out, they need to be replaced. The heavenly bed is good except when the mattress is shot. Westy the dog in the lobby is a great touch.
May 14, 2014
Rated 4 out of 5 by MHC98 Poor Service
I have stayed at this Westin many times without problems. However when I stayed there in September, the staff service was poor. They were supposed to supply bottle water in the room for Starwood members and there was none when I arrived. I had to call 2-3 times to request water. I needed the hotel shuttle to take me to a meeting in the morning. They asked me to call 10 minutes before I was ready to go. When I called, she told me they would hold the shuttle for me. When I came down, the shuttle was gone and won't be back for 20 minutes. The bell man Jim was very helpful. After calling several taxi companies and couldn't get one for me, he drove me to the meeting using a hotel backup van. I was late for the meeting. The quality of service was very disappointing.
October 2, 2012
Rated 3 out of 5 by Stevie35 Quite disappointing
No recognition of my platinum status on check in...I had to tell them. When I asked if an upgrade available the check in clerk looked at me as if I was crazy. She told me I had a two packages waiting for me. I asked that they be brought up right away. 4 hours and three phone calls later they still had not arrived. Another phone and this time I was told "the packages would be there soon...:they were backed up"...they came 10 minutes later and when I asked why they took so long the Bellman told me that there had been a "misunderstanding". He could not elaborate. I was charged $65 for this service.
There is also no Starwood Preferred Guest Lounge in the Hotel.
On the positive side, dinner in the restaurant was excellent
The daily cleaning of the room was very poor
October 14, 2012
Rated 4 out of 5 by rtpalaz Room was nice, but noisy
We stayed the night following an event at the nearby 1st Bank Center. Everything was nice, except that our room's heating/air conditioning unit was very loud and continually starting and stopping, rendering our night very unsettled. Everything else was fine, but it's difficult to pull yourself out of bed in the middle of the night to have something like this fixed or to change rooms. I sure wish they had maintained the unit so it wouldn't do this. Our eventual choice was to shut the unit off and be cold.
February 10, 2014
Rated 4 out of 5 by Cubbie2005 Nice Westin
The hotel is very nicely decorated, very comfortable rooms. It looks to have been renovated fairly recently. The room was not as clean as I'm used to at a Westin. The mirror was dirty and there was a stained robe in the bathroom. The one thing I can't believe, is they still charge for internet here. I travel 2 to 3 weeks out of every month all over the world for work, and I don't recall paying for internet for a couple years now. They do waive the charge if your a Starwood member, not sure what level you have to be.
July 3, 2013
Rated 4 out of 5 by nan79 Needs improvement
I expected for the price to at least get a breakfast....
I did get a voucher for choosing to not get my sheets changed....that did help
The computer was only limited for 10 minutes otherwise you had to pay extra
The hotel was beautiful and comforting
but with teenagers on the floor...whenever they left a room...the doors would slam
Instead of just shutting
May 3, 2014
Rated 5 out of 5 by Jweb This hotel is so customer friendly!!
Felt so welcomed by everyone of the staff. It was like a home away from home. All fireplaces were lit whether anyone was in the area or not (indoor and outdoor). Pet friendly! Awesome all the way around. We're going to make it a monthly event to go to this Westin in Westminster!!...and we only live 20 minutes away in Denver...felt like a vacation!
May 1, 2014
Rated 5 out of 5 by Trish527 Awesome hotel!
The grounds and lobby are beautiful. Our room was far beyond expectations, with amenities like Starbucks coffee, robe, magnifying makeup mirror, and pretty soaps. THE BED WAS ULTRA COMFORTABLE and there was no door slamming or talking noise to wake us up.,
May 12, 2014
Rated 4 out of 5 by MrSki Wonderful Staff
Was at the hotel to attend a conference and only ate "hotel food" for breakfast --- VERY disappointing. Scramble eggs reminded me of my Navy days and the folks around me laughed at the so-called bacon. Sub-standard all around. That said the Kachina Restaurant is outstanding.
May 10, 2014
Rated 5 out of 5 by Rhodey GREAT LOCATION
If you want to stay away from the hustle and traffic of Denver, this is the perfect location. Positioned halfway to Boulder and the Rocky Mountain foothills, you are just minutes away from all types of sightseeing and outdoor entertainment.
May 12, 2014
Rated 5 out of 5 by Peggy02 Food
Our family enjoyed the Kachina Dining and Bar area as well as the excellent service! However, our relatives from other areas of the country would have preferred menu choices without the SW flavor.
May 14, 2014
Rated 3 out of 5 by BobLeifheit44 Lacks good customer service...
We attempted to contact the front desk at 2 am because the people next to us were very loud. No one picked up the phone so we had a very bad experience. When we explained this upon check out, we were merely told that there were many Holiday parties and that this happens. No customer serivce, no putting the customer first. I will never stay in your hotel again and will tell people not to stay there in the future. I would have i would have appreciated a better job at an apology or just something.
December 9, 2013
Rated 4 out of 5 by LoniNoles24 Wonderful Experience
I would recommend your stay at The Westin. This was our first stay, but second time at the hotel. The staff are very welcoming. The food was so good! Also, it is close enough to venture to both Denver and Boulder.
May 12, 2014
Rated 5 out of 5 by Terry1958tbc Great Hotel
Very nice and comfortable. Love the Lounge and Restaurant. Staff very nice and professional. Shuttle service was a nice bonus,.
May 16, 2014
Rated 5 out of 5 by Jo41 This hotel is large
I was pleased with the space that was available for the conference
May 16, 2014
Rated 4 out of 5 by sabby Great hotel with dissappointing staff treatment
The hotel was very nice, and we were treated very well by the person who checked us in. I specifically asked when the hot tub would be open until, and he told us midnight. We went to use the hot tub at 10 pm, and it was closed. We called the front desk, and the woman who answered said it was closed due to lightning. We didn't see any lightning. We said we might check back in an hour, and the woman said it still would most likely not be open. I think the staff was just being lazy.
August 4, 2013
Rated 5 out of 5 by MD4853 Very Comfortable
Hotel is very nice for business purposes. Quiet, well-furnished room. Don't understand why MSNBC was not a choice of TV Channels. Would like free WiFi but appreciate being able to print my boarding pass for free.
May 7, 2014
Rated 1 out of 5 by SpeakerBR9 Dirty and Unprofessional
This is the worst Westin I have ever stayed in. Upon arrival at about 8pm, I was served by a front desk clerk more interested in socializing with his friends than handling my check in. The counters in the backroom, night stand and desk surface had not been wiped clean...they were still sticky from soda from the previous guest. There was a blood stained towel in the bathroom. When I checked out, I wasn't even asked by the clerk how my stay was. This was not a good place to stay.
May 10, 2013
Rated 1 out of 5 by weeks123 over booked
arriving at 3:30pm the day of check in i was informed the room was waiting for inspection and it would be 30 min or less and i would be contacted. After 30 min i asked if the room was ready and was told that there was no rooms ready yet and it would be roughly 45 min from when i first approached the desk and be patient. at 445pm i was finally given a room. your hotel was over booked and UNDERSTAFFED something i shared with your corporate colleagues.
February 17, 2014
Rated 4 out of 5 by ECKECK What I would fix
1. nice rain shower fixtures but no shower cap, short on bath items , two of us one robe.
May 9, 2014