Rated 4 out of 5 by rtpalaz Room was nice, but noisy
We stayed the night following an event at the nearby 1st Bank Center. Everything was nice, except that our room's heating/air conditioning unit was very loud and continually starting and stopping, rendering our night very unsettled. Everything else was fine, but it's difficult to pull yourself out of bed in the middle of the night to have something like this fixed or to change rooms. I sure wish they had maintained the unit so it wouldn't do this. Our eventual choice was to shut the unit off and be cold.
February 10, 2014
Rated 4 out of 5 by ConferenceAttendee720 Conference stay
Overall very nice. The bed was very comfortable and the bedding was plush. The restaurant has a great menu.
February 10, 2014
Rated 3 out of 5 by dm2014 Poor Dining Experiences
My family and I have stayed at The Westin for many years and it has been a good experience. I have to share however, that my experience this year with the restaurant and overall dining was one of the worst I have had. While the customer service of room service was good, the food was poor. At the restaurant, the customer service was completely unacceptable. We visited the restaurant three times during our stay because the event we were attending didn't afford enough time to go elsewhere and also hoping that the next time would be better. It wasn't. We literally waited for up to 10 minutes each time even for someone to come to the table, on average 10 - 15 minutes to receive our drinks, 30 minutes to receive our food. On Sunday morning, the 10:00 Bloody Mary bar didn't open until 11:15, was poorly stocked, one of my dining mates never received her coffee despite asking multiple times and at the end someone (perhaps a manager) promised to "work some magic" with our bills because of the poor service and deducted 15% from our bills. For most of us that was a mere 1.50 for what we considered extremely poor service. There were numerous complaints from many throughout the weekend. If The Westin wants to continue to be considered a high quality hotel, something must be done about the dining.
February 10, 2014
Rated 4 out of 5 by Redheadone Great location
This property has outstanding views and amenities. Unfortunately, our room was loud due to service elevator noise and popping pipes in the bathroom wall. We would stay again, simply request a room away from these issues.
February 10, 2014
Rated 4 out of 5 by LandedSPG Clean hotel, bad SPG recognition
Clean hotel, great location, free parking near by. Massive rooms and over all the best of what Westin has to offer. I was there on a very quite night and you could tell they were no were near capacity from the empty parking lot, empty bar, empty lobby.
No Platinum recognition beyond the usual points offer; didn't get upgraded and no lounge. The lobby bar had no SPG or PLAT offers.
The lobby restaurant had great food and 15% discount for SPG but a tad pricy for what it was.
January 28, 2014
Rated 5 out of 5 by DanaF Fun Weekend
My wife and I wanted an inexpensive little getaway to celebrate our 23rd anniversary. Our weekend at the Westin was great. The staff was friendly and helpful. Great views from the room and hot tub. Great restaurant and good price. We'll be back.
January 27, 2014
Rated 5 out of 5 by Guest1375 Great Features and Location
Not only did this hotel have the upscale look and feel, the proximity to other items for dinner, fun, etc was awesome. What a great hotel in a great location.
January 20, 2014
Rated 3 out of 5 by JDonich Nice hotel but not normal Westin standards
I was in town for a reunion and booked this Westin as it was close to where I needed to be. To begin with this is listed as a "pet friendly" hotel. It should be listed as a kennel. I could not believe the number of dogs at the place over the weekend. There were constantly 4-5 dogs in the lobby. Not just little lap dogs but large dogs. Almost every elevator ride included at least 3 dogs. Accordingly, you need to be prepared for the aroma of dog droppings when you get off the elevator on certian floors. The staff was very nice and they recognized me as an SPG Gold Member right away. My room was clean but small for a Westin outside of New York. Besides the dogs the only real complaint was the service staff in the restauraunt. Probably the worst staff I have ever encountered. Be prepared to be seated and then wait for a long time before they even acknowldge you. Very slow no matter how busy the place is. Perhaps they are just trying to drive the patrons to the nearby resturants, which there are a few. If you travel with your dog(s) and want them to have numerous playmates this is the hotel for you. In the future I will stay at one of the other Westin properties in the area.
January 20, 2014
Rated 1 out of 5 by BillEd44 Do Not recommend
We did request a room that would allow a dog but I didn't expect it to smell like a sewer. The refrigerator had a lock on the door so we couldn't keep anything in it. There are no vending machines. Unless you use valet parking you have to park about a half block away from the front door. WiFi is not free.
January 1, 2014
Rated 3 out of 5 by RoadTrip22 Close to Rocky Moutian
Guest Service was great! My check-in front desk agent treated me very well. Rooms are comfortable. There are couple things...one there should be a lounge and I thought that the build did not utilize the mountain view, should have more room facing the wonderful mountain view. I was expecting a mountain view.
December 17, 2013
Rated 2 out of 5 by VeryVeryDisappointed Totally missed the mark
There were issues from the moment we walked in. We arrived to check in at 5:15 p.m. and the king room I reserved a month prior was not cleaned. We could wait or take a double room with an "upgraded view of the mountains". It is dark outside. We need to change for my company party so we take the double. We drop off our things in the room and return to park the car. There are 4 handicap parking spaces and they are full. We park the car in valet and let them know that is why it is there and go to our room to change.
When we enter the lobby and ask the desk where the party is, the first answer is I don't know. After some fumbling around we are told "it is that way" with a point of a finger. No room name or number, just that way.
We are served cocktails and appetizers outside the room we are to eat in. There are only two different appetizers. One is horrible and the other tolerable.
When dinner was served buffet style their were three tables all with long lines. We got in line and it stopped moving. There is no food available. When asked when more food would be out the server replied "tI don't know, there is no available food in the kitchen to bring out." Finally three of the eight dishes were replenished. My husband had returned to the table so I grabbed a plate. filled it and took it to him. When I returned the station was again out of food. Frustrated, I gave up. I never did have dinner.
Our table was out of water so I went to one of the bar stations to ask where I could get some water and was told my server would bring some. Server, what server? There had not been a server to our table once during this whole time. I ran someone down and they brought me a pitcher of water. Didn't ask where my table was or offer to serve it.
I didn't bother with dessert which I was told at the table was much the same disaster.
When we returned to the room I discovered the temperature in the room could not be adjusted below 65 degrees. That is way to warm for us. The humidity in the room was non existent. Dry and warm is what we got in the middle of December.
Next morning I wait to check out so I can grab a Starbucks in the lobby while my husband collects our car. The line is ten people deep and the Starbucks counter has a sign that reads "Barista will return at 12:45. It is 10:50 a.m. I comment on this and the desk clerk gives me a coupon for ONE breakfast. We are leaving she says. Just give that to them in the restaurant and they will make you some coffee, they have a Starbucks machine in there.
I walk in the restaurant, there is a line waiting at the desk to be seated. There is no one around, host or servers. I walk to the bar and ask him about Starbucks and he says he can go to the Starbucks counter and try to make me some beverages. I give up and return to my husband waiting in the car all this time and we leave.
P.S. When trying to pick a nickname both Disappointed and Very Disappointed were taken. Now I am trying Very Very Disappointed. If that doesn't work I will write more.
December 16, 2013
Rated 2 out of 5 by Rod07 Not the Best staty
The room was very dusty, the tub didn't drain the second day I was there. The furniture was dented and scratched and the sink in the bathroom dripped constantly.
The injury to insult, breakfast was $22.00 for one. Front Desk and Room service was poor and snobby!
December 14, 2013
Rated 3 out of 5 by Babydoll21 Ruined
My husband and I do not get a chance to get away ever and have 7 children. We get away once a year briefly for a weekend and this was to be a special one with our holiday party and then we got a room for the evening. Not only did my hubby pay cash for his drinks/food they also charged his card. Then the following morning we thought we would have a relaxing stay and sleep in. Then we were woke up to a fire alarm at 630ish in the morning and were not able to sleep in the morning and it was only a frozen pipe. We feel our stay was ruined and wish to have a "redo"
December 13, 2013
Rated 1 out of 5 by DCBill Poor Service
Checked in and the room that I had booked (king bed) as not available. But me in a double room (I am 6'5). When I tried to get it changed they had no kiing available due to remodel. Manager said I should have been told at check in and would send up a coupon for a free breakfast (it never happened) , Overall front desk experience very weak in all part of check-in.
I advised the conference coordinator
December 9, 2013
Rated 3 out of 5 by BobLeifheit44 Lacks good customer service...
We attempted to contact the front desk at 2 am because the people next to us were very loud. No one picked up the phone so we had a very bad experience. When we explained this upon check out, we were merely told that there were many Holiday parties and that this happens. No customer serivce, no putting the customer first. I will never stay in your hotel again and will tell people not to stay there in the future. I would have i would have appreciated a better job at an apology or just something.
December 9, 2013
Rated 2 out of 5 by Jrtsufer Not up to Westin Standards
As a Platinum Starwood Member I'm used to having a certain level of service at Westin hotels. I stayed for 3 nights at this property. Upon arrival the bathroom sink was clogged and would not drain. I told the hotel 3 different times during my stay and when I checked out... It was still clogged.
Also the sheets on the bed were very "rough" feeling, again not what I normally experience at a Westin. Told the front desk about this also and still got the same rough sheets every night. Not quite the Heavenly Bed.
Next time I'll stay at the Downtown Denver Westin
November 30, 2013
Rated 4 out of 5 by Tim1609 15 minutes to boulder and denver
Great location! Walking distance to dozens of bars, restaurants, shopping, movies, bowling, and skating rink. The hotel is large enough to hold conferences but feels small enough to be a boutique brand.
Restaurant is excellent with great southwest food and amazing tequilla and martini selection.
Rooms are clean, cozy, and comfortable. Stayed for 10 total nights over three stays and never heard another guest in the hallway nor the room next to me and I know it was sold out most of those nights.
The only area that I wasn't impressed with was that I never received much recognition nor an upgrade and I'm a platinum 75er so it felt at times like I was staying at another brand.
Also, there was no club lounge so that was a bit dissapointing.
If you are staying in the Broomfield or Boulder area this is likely your best choice amongst all hotel options.
November 19, 2013
Rated 5 out of 5 by MJ56 The hotel is great to stay at.
The hotel is one of the most comfortable places to stay in the Greater Denver area.
November 16, 2013
Rated 5 out of 5 by Shelby10 Wonderful staff & Westy
First time visit at this particular Westin. The company I work for booked the hotel for all remote employees arriving for meetings at corporate office. Was not too fond of location due to a 30 minute drive to the office. My mind changed quickly when greeted by a great staff and Westy. How cool to have a hotel dog!!!! Rooms were clean and comfortable. Room service is delivered within 30 minutes or less by friendly, genuine staff. Despite the distance I will stay here during future visits. Happy to find out I can take Westy for a walk.
November 15, 2013
Rated 5 out of 5 by Nikki Great Property, Great Staff
My husband and I, along with our two young children, just returned from another great stay at the Westin! Cassie upgraded us to a suite, per usual, and Lauren made us feel so welcome to be back with a few "extras" in our room. The entire staff was great! Thank you for making this stay so enjoyable!
November 15, 2013
Rated 5 out of 5 by Rickness Great conference
This is my second year at Accessing Higher Ground at the Westin Westminster. It's a fabulous hotel! I like everything about the place.
November 11, 2013
Rated 3 out of 5 by achriston1 Comfortable rooms
spacious and well appointed, thermostat turns itself off at night… so very chilly in the mornings if you are there in cold season! Issues with room service not answering phone, inaccurate orders, burnt recooks, I'd pass on room service and eat at one of the many restaurants nearby.
November 9, 2013
Rated 5 out of 5 by Dotene Excellent trip, thank you.
Since I travel a lot, I have to say this was "top of the line" ..thank you.
November 6, 2013
Rated 1 out of 5 by Victoria970 Rude Staff/Not family oriented
They dont even offer guests a free cup of coffee or a glass of milk for a baby bottle.Not for families period. Rude Staff.
November 2, 2013
Rated 5 out of 5 by Pinger200 great people
This hotel has the friendliest and most helpful staff I have ever encountered. I am not exaggerating, from check in staff, to the lobby coffee bar, to room service, they were the best!
November 1, 2013
Rated 2 out of 5 by AriB Worst Stay at a Westin
Usually have had great experiences staying at a Westin. This one needs to be called out. Arrived, check in was smooth, went to my Non Somking King Room, room smelt of smoke, called the front desk and they sent house keeping with room freshner. So, was left with air freshner fragrance, bearable but not ideal. Got up in the morning, bathroom was devoid of basic amenities, like shampoo, toothbrush, toothpaste..
October 31, 2013
Rated 5 out of 5 by Constance22 The Hotel has good food
The food was EXCELLENT. The staff was very helpful. Rooms were clean
October 24, 2013
Rated 1 out of 5 by marysh10 Staff at Front Desk were Awful!
The staff at the front desk were absolutely the rudest and disrespectful girls I have ever dealt with. There is no way that they should be dealing with the public.
October 22, 2013
Rated 1 out of 5 by Prudy61 Doesn't give you what it says
I use a walker. I asked for a handicap accessible room. The guy said "sure": it wasn't.
October 21, 2013
Rated 5 out of 5 by Mack12 Birthday Weekend!
Thank you for the great hospitality. We had a great time as always. We look forward to returning soon.
October 21, 2013