Rated 5 out of 5 by Ozclarkie Westin Melbourne - class act ...
I can't fault any aspect of my 2 night stay ... staff, fixtures and service was 5 star and more ...
June 23, 2014
Rated 5 out of 5 by Paul10047 A favourite hotel in Melbourne
I really like the Westin. Friendly staff, nicely furnished rooms, very stylish public areas. It is also in a very convenient location. The free wi fi in the reception area is nice but it really should be available throughout the hotel. Wi fi connectivity is just so standard now, why not simply factor it in to the room rate? Those wireless signals can't be too expensive! All that said, this remains a favourite hotel in Melbourne and is a very nice place to stay.
August 15, 2012
Rated 5 out of 5 by Adelaidecrew Adelaide Crew Reunion
great location fantastic staff
June 23, 2014
Rated 5 out of 5 by RODDec13 Always Exceptional
The Westin Melbourne continues to set the standard for 5 star Melbourne hotels, simply exceptional!
June 21, 2014
Rated 3 out of 5 by Jonnyrock This Hotel needs to Improve
1) The power point next to the toilet/basin was faulty.
2) The newspaper was not delivered for 2 out of 3 days.
3) Allegro said not necessary to show SPG card, as would be adjusted at checkout. At checkout they claim it must be done by facility at time of dining. No adjustment was made at checkout.
4) Quality of food at breakfast was below standard one would expect from the hotel.
5) Room not made up on return at 3.30pm.
May 23, 2013
Rated 4 out of 5 by DonaldA Reliable and consistent
Great location, great room, great service
June 20, 2014
Rated 1 out of 5 by frequenttraveller90000 Great Hotel, Poor Staff
This hotel is an amazing property with excellent facilities. The building is magnificent and the rooms are quite stunning with fantastic facilities. The location is one of the best in Melbourne.
Unfortunately I had a very poor experience with staff at the front desk on my arrival which tarnished my entire stay.
I hope that this is an isolated incident and I perhaps will try this property again.
May 4, 2012
Rated 5 out of 5 Best Starwood Property in Australia
I travel extensively throughout Australia and have had the opportunity to stay at every Starwood property in an Australian capitol city. The Westin Melbourne by far is the best. The service and recognition I receive as a SPG member beats all of the other Starwood properties in Australia hands down. Many thanks to the staff at the Westin Melbourne for providing another memorable stay.
August 7, 2012
Rated 5 out of 5 by KEWgirl The hotel is a great place to catch up with friends
It was a girls weekend away to celebrate my birthday. There were 9 of us that stayed there from other parts of the world. The hotel ticked all the boxes - close to shopping, great eateries, art galleries, public transport, business centre, swimming pool and spa, friendly staff and most helpful. We loved the convenience and the cafes next door. Loved every single minute of our visit.
August 13, 2013
Rated 5 out of 5 by MountainRider Perfect location
If you are looking to stay in a central downtown location with easy access to the Trains/Trams and riverfront - the Westin is the perfect choice.
This hotel has an elegant feel to it and the staff are some of the best I've encountered (I travel frequently).
Loved the recreational options with the pool and steam/sauna rooms- but be advised the fitness center is quite small.
June 12, 2012
Rated 5 out of 5 by Mugsey84 Beautiful hotel in the center of town
Hotel is outstanding, both in terms of looks as well as practicality. Heavenly beds and showers were great. Staff was very helpful in planning activities in Melbourne, as well as designing a Great Ocean Road itinerary and picking restaurants/clubs to go to. Very nice gym as well. Far exceeded expectations and would definitely recommend/return! Confirmed love for starwood.
May 9, 2012
Rated 5 out of 5 by Sammysue Great Location
We stay here every year and it is a great location. Unfortunately this year our room was very noisy from outside noise. Every morning between 3-4 am the rubbish trucks were emptying bins and the noise was like it was just outside our window, so not a lot of sleep. Hopefully this won't happen again as we will continue to stay there. The staff are very friendly and helpful.
August 9, 2012
Rated 5 out of 5 by Jen33 Great hotel
I love going to the Westin in Melbourne, it's in a terrific location. The staff are always so friendly, sometimes a little slow in the lobby lounge with service. We ate at the restaurant on our first night and we were very disappointed. We normally go a couple of times during our stay for meals but this time we didn't feel it was up to it's usual standard.
April 3, 2013
Rated 5 out of 5 by Bella8 What a perfect Birthday
My partner celebrated his 50th Birthday and when we checked in, we had a knock on the door and were presented with 3 beautiful cakes, a plaque, champagne, a lovely card and a beautiful Westin Robe. The room was beautiful with the lovely Juliette Balcony, it really made celebrating my partners birthday that much more special. Thank you to all the staff
May 10, 2012
Rated 5 out of 5 by averagehuman Comfortable bed, excellent staff and strategic location
I found the staff were really friendly and doing their job excellently such that everything was smooth during my stay. Checking-in was a brisk, ad-hoc requests were satisfied in shortest-time possible and I can even ask concierge help to send my postcards.
Overall, friendly people, great service and I really love the bed after tiring day at work :)
August 13, 2012
Rated 5 out of 5 by KingBilly another 5***** in Melbourne.
The Weston at least matchs the best of the best in Melbourne.
Hassle free and complete experience.
June 17, 2014
Rated 5 out of 5 by None888 Excellent hotel
I have always enjoyed this hotel It is well located and comfortable. Two observations:
1. The bacon for breakfast is always hardly cooked, why can't it be made crispy without asking?
2. The "make up room" button seems to have no practical effect. I went to breakfast at 8.30 and when I returned at 10.00 the room had not been cleaned.
August 31, 2012
Rated 1 out of 5 by Lyn12 Seriously Dissapointed
In preparing to chair a Board Meeting to release the annual results the wi fi worked on the first night and then would not work during the morning. In the end I went to Macdonalds and the free wi fi worked first time.
Wi fi works all the time in third world countries and is not charged for.
Will consder changing hotels in future
August 19, 2012
Rated 5 out of 5 by JoRaRoBa1 Great Hotel with great staff
The rooms are fantastic, clean, new and confi.
I would like to make a special mention to
Steve Ciric & James Berechree, at the concierge desk, they save our lives with a delay package. People like this makes SPG hotels the best in the world
January 28, 2014
Rated 4 out of 5 by Angusalba Staff were exceptional
I did not remember her name but she greeted us when we arrived and checked us in . The information she gave us was very helpful but much more than that she was very warm and friendly. My wife works in customer service and was very impressed with her attention to meet our needs. When we were ready to leave we went to collect our bags from storage and there was no one there to help us, the same girl ( I think her name was Nicole, I hope you can find out who checked us in) came over from check in as she saw us waiting and got our bags for us. Exceptional customer service.
May 21, 2014
Rated 5 out of 5 by Nancy21 Great service
Our thanks to Paul at concierge desk, friendly and patient, very helpful tips and sightseeing recommendations. Our stay was made all the better with his help. BUT, don't understand need for in-room WiFi charge policies, it's a free service almost everywhere we have traveled (we did forego the 250 points option). .
October 29, 2012
Rated 5 out of 5 by F1Maniac Simply amazing!
I have not seen anything that comes close to the Westin Melbourne in terms of service, room decor, cleanliness and attention to detail!
all three of my stays here has been just perfect. If you go to Melbourne for any reason and can afford 5star just choose Westin. You will not be disaapointed
May 5, 2012
Rated 5 out of 5 by Cobbychic The Westin has wonderfully friendly staff
It is the small things that mean the most, Courteous staff, clean bathrooms in lobby,
The complimentry bar nuts with your drink in front of the warm fire in downstairs area. My husband and I had the most relaxing lovely time and would not hesitate to stay at the Westin again.
July 21, 2013
Rated 5 out of 5 by BespokeBarista The Best Of Everything
In the heart of Melbourne everything is at your front door. The best shopping, cafes, fine dining, galleries and urban art, night life, and theatres. The team at the Westin Melbourne are awesome and know how to make you feel valued.
June 14, 2014
Rated 5 out of 5 by KylieR A fantastic experience
Thanks for a wonderful experience at the Westin for our 2nd Anniversary. All of your staff were warm, friendly and professional, and seemed aware of the need to create a positive atmosphere for clients. We appreciate it was really busy over the Easter Weekend so we had to wait for a breakfast table, and the eggs & bacon were not quite hot enough but we didn't really mind given everything else about our experience was exceptional. Thank you Westin. I travel for work and stay in hotels all the time, so have much to compare our stay with you to. As far as customer service, creating an atmosphere, lovely big hotel rooms, beautiful décor, clean - you're amongst the absolute best!
April 27, 2014
Rated 3 out of 5 by markf A bit below my expectations for a Westin.
A bit below my expectations for a Westin. Just too corporate and not a personal feel. No one was rude but just not overly friendly. I don’t think I would not stay here again. SPG does not mean much to them here and they do not have a club for or floor for SPG members.
October 11, 2012
Rated 5 out of 5 by fraite64 This hotel lives to its expectations
We try and come here every year, and have not been disappointed. The Westin Melbourne by far is the best hotel I have stayed in. Large quiet and clean room. Service is exceptional. Thanks to the staff at the Westin Melbourne for providing another memorable stay.
August 10, 2012
Rated 5 out of 5 by Cesar28 Great location
From the moment you arrive you feel welcome,nothing is a problem who can not be solve.Great staff ,listen to your requirements ,amazing Gym and Pool,great dining and breakfast experience.Certainly will be staying many more times to come.
April 24, 2013
Rated 4 out of 5 by 101Happy101 Great location
Brilliant location and very responsive team.
June 15, 2014
Rated 5 out of 5 by Tonestar Boutique
Perfectly located near all name brand stores from Gucci to Bulgari. Spent 2 nights in an upgrade suite and made us feel like royalty. Very convenient to central Melbourne, theatres and shopping. Every girls dream hotel.
April 29, 2013