Rated 5 out of 5 by ThePat Great weekend
We started the weekend with a beautiful high tea.
the staff were fantastic and told us all about the tasty courses we had for the high tea.
we then did a bit of shopping only to come back for a swim and sauna in the excellent pool.
we went out for dinner and a show on the Saturday night and came back and had a great nights sleep on the most comfortable bed we have ever slept on.
All in all The Westin was absolutely brilliant and i would not hesitate in recommending it to anybody
August 19, 2014
Rated 5 out of 5 by TheEmu2012 The Westin Melbourne continues to impress
The Westin Melbourne offers service and facilities at a consistently high level. From the friendly door (great to see Ian Morrison still doing it) and front desk staff to the housekeeping staff, nothing is too much trouble. The only (minor) glitch was the paucity of bathroom consumables when I arrived in the room, a situation very quickly remedied by the friendly housekeepers.
The bed was amazingly comfortable, the room tastefully furnished and bathroom spotlessly clean. The Lobby Lounge is a very pleasant spot to enjoy a beer and a chat.
July 10, 2014
Rated 2 out of 5 by TooNoisy Worst night sleep ever
Having checked in around 11pm and headed to the room to complete some work, it was very late by the time I went to bed. Despite some street noise from revellers on their way home, I was so tired I did not notice it too much. However, from 5am the next morning I was bombarded with bin trucks, trams and general noise at a level where it was impossible to sleep. I would have been better off taking my money to a camping shop and sleeping on Collins Street. The hotel and rooms themselves are fine but I expect far more from an expensive CBD hotel.
June 30, 2014
Rated 4 out of 5 by Charlie63 Great hotel but needs updating
We are frequent visitors to Melbourne Westin and overall find it a pleasant stay, however there are a few things that really bug us more each time we visit, especially if more than 1 nights stay. For example, (and keep in mind its not big stuff just things that other 5 star hotels do better), they need to update the TV system menu, if they used it they would knowhow frustrating it is to not be able to easily know whats another channels or what channel you are on without going back to main menu. Another is that 4 out of 5 times we are sent to the wrong room on check in (not the one we have paid for or requested), bathroom amenities (esp the beauty kit) never replaced, andlighting system is really frustrating to work easily.
October 15, 2013
Rated 5 out of 5 by MichaelS51 A night in the City
From the first minute arriving on the forecourt to be met by the concierge who whisked our car away to valet parking our experience at the Melbourne Westin was one of a very warm welcome and wonderful comfort. Check in was smooth and efficient, easy access to a very pleasant king room with our bags delivered shortly thereafter. Enjoyed a bottle of champagne from the mini-bar (French of course) before heading off to the theatre for the evening. Slept like logs on our return with a relaxing sleep in followed by an expansive and enjoyable buffet breakfast in the Allegro Restaurant before heading off to explore the City. Check out was equally smooth as our car was waiting for us in the driveway. Wonderful caring staff all with a smile and an interest in our night in the city.
July 28, 2014
Rated 3 out of 5 by OnBusinessTravel Cracks are appearing
It pains me to write this as the Westin Melbourne is my favourite hotel.
While several usual staff members I deal with were outstanding as always, I found one of the senior conceirge staff quite rude. I had never come acrioss this before as I rarely go to the concierge desk. This person looked down on me and treated me with what came across as contempt. Unacceptable. I don't consider myself as a demanding, high maintenance guest and I am not happy about how I was treated.
This was also the third stay in a row where there was an error on my bill.
3 times in a row!
Surely the billing system needs looking at.
Housekeeping was not up to the usual standard, cups, tea bags and milk were not replaced after the room was serviced.
October 15, 2013
Rated 3 out of 5 by RODNEY17 “adequate but it will not exceed modest expectations”
As a Platinum member of this SPG Group hotel for many years, and I believe a pretty savvy international traveller, I count myself as reasonably well credentialed to write this review.
Some Westin Hotels deliver handsomely for the brand such as Capetown, Kuala Lumpur and Bali and some do not such as New York Times Square. Regrettably the Westin Melbourne falls in the latter category.
Whilst it is difficult to articulate specific deficiencies, almost everything apart from the superb location is merely adequate to a four star at best standard from the average dated quality of furnishings to service or lack of it.
At the marriage my son, I booked a three night stay ( 1 pre and 2 nights post reception) under my name and profile. Although the Hotel was accommodating with pre-wedding photographs in the entrance and lobby (with advance consent sought and having been given by Renee at the hotel) , no endeavour whatsoever was made in any respect to make the bridal couple feel in any way special guests. I mean to avoid doubt nothing - not even a doormen to assist on arrival!
Disappointing and of profound embarrassment to me as father of the guests.
November 10, 2011
Rated 5 out of 5 by Rachel763 Westin Melbourne
When walking in to the Westin Melbourne we were coming from Perth to have a romantic get away in Melbourne we were defiantly not let down the warmth of the environment and staff were exceptional. we were able to get our room earlier than expected and walking in to our room we were blown away with the shear size and elegance of the room. The facilities were fab and the bed was awesome. we felt like movie stars for 2 nights not to mention the wonderful food in the restaurant. My only concern was that the web site did not do the room justice and this made it hard for us to choose whether to stay or not.
above all we had a great time and would defiantly come back and stay in the exact same room as what we had and probably for longer !!!
May 15, 2014
Rated 5 out of 5 by Yodar11 Breakfast buffet
should serve lemon slices with the smoked trout and salmon.
September 19, 2014
Rated 5 out of 5 by sam4 why I stay at the Westin
I choose to stay at the Westin as I come to work in the hotel. I take an internally facing room as it is quiet and I am not distracted by any street noise or a view. The room suits my needs and I am not disturbed in any way. The staff at the Westin are efficient, courteous but never intrusive. I take Room Service and the food is of a very high quality and the service is admirable. Moreover, the bathroom has a quite superb shower along with understated features. I also feel very rested after my stay as the bedding is very comfortable.
July 2, 2014
Rated 5 out of 5 by Passby Excellent experience since the entrance
Westin MEL is one of the few hotels that provide me unforgettable experience since my first step into it. Professional concierge, warm staff. Room is nothing to complain, still the only point not make this trip perfect. As platinum I was expecting an upgrade to standard suite as what I had rest of the world of SPG, however unluckily not here. Even though this Westin is highly worth recommend. Only would be it perfect than excellence if I might have the chance to check the top of the top hotels, I may rate the room also with 5 stars. Anyway it with the price.
September 1, 2013
Rated 1 out of 5 by FrequentGuest2012 The worst Westin
The front desk staff was rude and this was the worst Westin I have stayed at from more than 30 countries!
November 12, 2012
Rated 5 out of 5 by paul577 great for what it is....
While it is a pity that there is no lounge here, thereare a variety of other options for drinking/dining, both within and outside the hotel. I have stayed here many times...perhaps 30&...over the years.. It is extremely welcoming, great staff, extremely comfortable rooms, great beds. The location on Swanston and Collins may worry some prospective guests because of traffic/ trams..but double glazing blocks the noise . The rooms with Juliette balconies are paricularly nice and especially those at the Flinders Lane end of the hotel. Convient for everything
January 1, 2012
Rated 4 out of 5 by Crawford Great potential
My hotel experience was reasonably enjoyable. I was a little disappointed with the value of the hotel and extremely disappointed with the food. I decided to try the hotel restaurant Allegro and my meal was far from what I would expect. The buffet breakfast was satisfactory but nothing more. Overcooked and food left too long to sit and dry out. Overall this really dampened my experience. The room was reasonable but I also had a deluxe which I felt was fairly standard compared with other hotels I have stayed in, not really worth the extra cost.
April 5, 2013
Rated 5 out of 5 by Gazza60 Home away from home
From the moment Brad takes the car keys untill he hands them back in the morning it is just like I have not left home. Nothing is a problem, everything works and is seamless even down to handing me a cool bottle of water when I return from my afternoon run along the Yarra.
September 4, 2014
Rated 5 out of 5 by 13Stella A One Night Very Relaxing Stay
As we come to expect, the Westin Melbourne has delivered exceptional service. From the staff member who took our car and luggage to the receptionists checking us in and out. We enjoyed a late lunch and a buffet breakfast in the Allegro Restaurant serviced by friendly and welcoming staff with smiling faces.
August 31, 2014
Rated 4 out of 5 by patty a great hotel in Mel
the one and only Starwood property in Mel CBD, with the uprising of other competitors in Mel. Westin offers refurnished rooms. However, they need to pay more attention to cleaning like the windows are dirty and the coasters in the bathroom I wonder how long they haven't been changed with all the water marks and stain on it.
as a Platinum member def. not as much recognition as the other Starwood hotels, may b it's due to high occupant rate.
The late night supper- Pumpkin soup that I ordered came in cool not even warm very disappointed.
May 2, 2013
Rated 5 out of 5 by Ozemum Excellent features in great central location
Fantastic hotel with very friendly & helpful staff who made us feel very welcome. We arrived early, left our bags at the hotel & went out. The hotel called us to let us know as soon as our room was ready so we were able to freshen up before attending a matinee performance. It was mentioned that my husband was celebrating a special birthday & when we returned there was a lovely surprise of a dessert platter in the room. A really nice touch!
August 7, 2014
Rated 5 out of 5 by DASHDS Outstanding features in the heart of the city
The Westin Melbourne is a welcoming oasis in the heart of the city. The staff are friendly and the hotel has a wonderful warm and welcoming vibe.
September 8, 2014
Rated 3 out of 5 by Ammi Great hotel...pathetic staff
I am a Platinum member and checked in on Oct 10th. I assumed I would be upgraded but no such luck. I found it exceptionally unusual that they claimed they were at 100% occupancy and therefore could not upgrade me. The hotel has no lounge, no happy hour....no happy staff either. There is no free breakfast. I took 500 starpoints. I told the staff that I needed to check out one day later and they confirmed it. Only to find that they sent me the bill and and email message asking why I had not yet checked out. The room was not cleaned on one day. The day I checked out, I asked for milk for my tea and got it about 40 minutes later.
All in all, i would not recommend this hotel. Unhelpful staff, no recognition if you're platinum, bad Service Express experience.
October 16, 2012
Rated 5 out of 5 by Kate22 This hotel offers exceptional service and attention to detail.
We spent a wedding anniversary there. From the celebratory chocolates we found in our room upon arrival to the courtesy we received from not only concierge, valet and even housekeeping- we were never let down. Our bed was incredibly comfortable and being located on the 6th floor ensured the street noise was kept to a minimum which contributed to an amazing nights sleep. Even the gluten free requirements for my husband at breakfast in the morning were attended to as much as possible. I would highly recommend this hotel to anyone!!
December 19, 2011
Rated 5 out of 5 by Spaceman Crazy nice hotel
After having amassed Starpoints for several years I finally redeemed for a 5-night stay and I was not disappointed. Granted this category of hotel is not one I usually stay at; I felt so underdressed to virtually all other clientele that were there - but that didn't seem to bother any worker there. The staff were excellent, the room and location were both amazing, and my bill was settled with 100% accuracy upon check-out. My only minor complaint is that the in-room internet signal strength was not particularly good. We were busy in Melbourne so did not really check out any of the facilities, but I would bet they'd be on par with other Westin properties in this category. Definitely 2 thumbs up. It was a great part of my experience in this first class city.
April 28, 2013
Rated 5 out of 5 by Liz002 A night to remember
The Westin hotel was an amazing experience that truly made my birthday celebration very memorable and special. The Westin have impeccable and comfortable rooms that welcome your arrival. The many staff members are highly qualified and were incredibly polite as well as presented neatly. The architecture, decorations and art along the walls of the corridor give a warm, inviting atmosphere to the building. I would highly recommend to stay here.
August 4, 2014
Rated 4 out of 5 by SydneyTraveller Excellent Concierge - Some Disappointments
I was very impressed with the professionalism and friendliness of your Concierge team in particular, but the staff in general
I was disappointed that you are now charging for shoe cleaning - this is not appropriate in this level of hotel. I also thought the minibar offering was poor - "red label' whiskey, and only a 1/4 bottle of wine - not something that could be shared between two
August 18, 2014
Rated 4 out of 5 by ziggys a couple of minor issues
all good as expected from staff and comfort. Major issue is the in room TV. The sound system with speakers at the rear is atrocious and is almost unbearable. I feel sorry for the people in the next room with the booming from our tv ,even on low volume. Also in this day and age HD TV is considered normal on channels where it is available and this is also of concern in a hotel of this rating.Even a 3 star motel has this available.
August 7, 2014
Rated 5 out of 5 by cywy A guaranteed good time
When I went here, they summed up what good service was all about. The valets would remember where we were going to each day and would confirm our arrival and departures for the next day. The room service was always prompt about asking if we wanted out ice "Chilling or Drinking". It was conveniently located. Our arrival coincided with Australia Day and we were able to watch the parade from our hotel room. The Australian Open was also happening and we were so close to that as well. I would recommend this property in a heart beat.
February 16, 2013
Rated 2 out of 5 by boxalldg Unacceptable Door Noise
A major issue with the Westin Melbourne is the high level of door slamming noise. You need to update your door closing mechanisms so the doors don't slam shut. You need to train your staff to quietly shut the doors when servicing rooms not just allow the doors to continuously slam loudly. I will not be using the Westin Melbourne again till the issues are resolved.
August 17, 2014
Rated 5 out of 5 by Susie25 Bliss on Collins
I recently spent two Nights in a Westin Spa Studio that occupied a corner space with great views overlooking Swanston and Collins Street. Love everything about this hotel! The extraordinary service starts the moment you pull up in your vehicle. The hotel management are to be congratulated for the way in which they ensure staff are helpful and courteous at all times. Nothing is any trouble for this hotel's staff - a rare find indeed. I couldn't imagine staying anywhere else in Melbourne! Oh, and the beds......absolute bliss.
October 21, 2013
Rated 5 out of 5 by Aloysius24 The feeling was excellent.
The hotel is in a great spot.valet parking was taken care of,the staff at the reception were out standing ,had a coffee just after we checked in and yes the coffee was the best coffee I have had for some time .we went shopping as we were early.when we got back to the hotel our room was ready and it was a delight.breakfast next morning met our expectations and the coffee lattes were 10/10.The check was seamless as was the
pickup of car.I am all about the feeling.
July 22, 2014
Rated 2 out of 5 by Simon88 Poor execution
Wifi was included then billed...
2 weetbix breakfast with two coffees $40.00....never again
One AFR $3.00 I have never seen this before
Credit card loading.....appalling.
September 4, 2014