Rated 3 out of 5 by ShopShopShop GREAT LOCATION. POOR SERVICE.
This hotel was perfectly located in the center of all the attractions my family and I came to see as we visited the farmer's market, saturday market, Voodoo donuts, and did a lot of shopping (Pioneer Place & Pearl District). The food truck area was also conveniently right across the street and many restaurants were about a 15-20 minute walk from the hotel; we only used the taxi to get to the airport and to go to Pok Pok and Salt & Straw. COMPLAINTS: the doormen never once opened the door for my siblings and I. We saw that they opened the door for everyone else. Then, I found what looked to be a blood stain on the comforter and told the receptionist downstairs. She said she'd notify room service, but when we came back I found the same stain on a different corner of the bed. How did I know it was the same stain? I took a picture of the stain when I first saw it in the morning and compared it to the stain in front of me. They had not changed our comforter at all, instead they just turned it around in hopes that we wouldn't see it: EXTREMELY UNSANITARY. Everyone in Portland were friendly and service everywhere was amazing, yet the service we received at this hotel was exceptionally disappointing.
January 24, 2014
Rated 1 out of 5 by Verified Reviewer Failed Again
While it a great location but the hotel fails miserably in providing a pleasant stay. Every time I have stayed at this Starwoon property I have been disappointed.
January 19, 2014
Rated 3 out of 5 by Grace1113 This hotel is fine.
I usually stay at Starwood hotels and have had great time. I chose this time as well. Overall, it was fine but wasn't as good as I expected.
I used valet parking service. The staff was great but I found small scratches on the back bumper. I can't complain to hotel since I don't know if it happened at the hotel parking lot. All I know is there was no scratch when I went there. And the only place I parked during the day was the hotel.
I like Starwood hotels and am going to stay in a few weeks. Hopefully, I can have a good experience again.
December 16, 2013
Rated 5 out of 5 by BusinessTravel1110 Amazing Employees
This hotel is in a great location and meets all of my travel expectations. The best part of the hotel is the staff. From the valet to the front desk and in-room dining service, you cannot get any better than this. As a weekly business traveler around the country, I greatly appreciate each stay at this location. Thank you, Westin Portland!
December 12, 2013
Rated 5 out of 5 by ParisMarie Wonderful Hotel
Hotel was very nice, perfect for business travel. Had complimentary Starbucks Coffee and bottled water in the room which was nice. Very clean gym with good equipment. A little dissapointing the beds did not get turned down for being such a nice hotel. Other than that, I would definitely stay at this hotel again.
December 9, 2013
Rated 3 out of 5 by buster52 Nice But Not So Nice.
The room was nice, but for a room at this rate, I expected so much more.
Only one coffee cup.
Sheets were completed stiff, like they had been starched.
Bath towels were stiff and felt like they needed softener.
No heat source in the bathroom, so the floors and the room were freezing.
The fee on this room was as much as we have paid elsewhere, but those rooms were suites with a living room and a gas fireplace.
December 9, 2013
Rated 5 out of 5 by bob2013 Excellent location
We thoroughly enjoyed our brief stay here. All of the staff are very friendly and helpful. So many things within walking distance. Wish we could have stayed longer. Parking at the hotel is pricey but otherwise I recommend highly.
December 3, 2013
Rated 4 out of 5 by Grace1113 It's fine.
I've often used Starwood hotels in many places. I stayed in the Westin as well in Portland. Overall, the service was just as much as I expected. It was enjoyable except one thing. I used valet parking service and there was a scratch on my car. But I know I can't complain about this because I don't know when and how it happened. All I know is that it wasn't there before I went to the Westin. I like staying at Starwood hotels and they are mostly good, but I was a little bit dissatisfied this time.
December 1, 2013
Rated 5 out of 5 by wikiwiki Our anniversary night
We stayed at The Westin to celebrate our anniversary. From the moment we arrived we were treated royally with a room upgrade, exceptional service at the restaurant that was booked for us and champagne awaited us upon our return. We have always enjoyed staying a Westin Hotels but this was exceptional. We are telling all our friends and family.
November 20, 2013
Rated 5 out of 5 by LinaLou Hotel atmosphere, location and service excellent
Everything was excellent -- except for lighting in bedroom. That was poor at night - especially the light by the bed for reading, which did not have different degrees of lighting;
November 16, 2013
Rated 5 out of 5 by Shari1973 Regular Portland visitors who found a GREAT new hotel
In the past 3 years, we have recently become frequent visitors of Portland driving in from Vancouver, BC, Canada. We enjoy the finer things in life and have high expectations when it comes to hotels. We were regulars at another 4 star boutique hotel but it had become a bit more worn than we would like. We decided to give the Westin Portland a try and found that not only is it centrally located and walking distance from great shopping, but it's also right near some amazing restaurants and food trucks. The beds are heavenly as one would come to expect but the service here by the staff was not only exceptional, but it was friendly without being stuffy. The room was near immaculate as if it had JUST been renovated. The hotel is also very quiet and we would recommend this hotel to anyone (and already have!).
November 12, 2013
Rated 5 out of 5 by Ljv2013 Perfect place to stay
The Westin was excellent from beginning to end. Every person in the hotel was gracious and helpful. The room was clean. The decor was beautiful.
If I had to give any constructive comment, I would suggest to provide shower caps in the bath.
November 5, 2013
Rated 4 out of 5 by MushieGEE Mixed Reviews
Great location, very friendly and helpful front desk, valet and restaurant staff. True to form - accommodations very comfy. City Grill offers great service and tasty fare. Housekeeping was lacking (no cork screw, can opener, or shower cap, limited toiletries). Note: Walls are thin; noise travels.
October 28, 2013
Rated 4 out of 5 by Victoire Hotel review
We are accustomed at staying at a lot of starwood hotels. The hotel itself has been recently renovated, which made the rooms and the experience great. However, i would suggest to get a concierge. Any questions that i asked any of the receptionist, where answered in an "i dont know" format. That was truly disappointing.
October 25, 2013
Rated 5 out of 5 by Erroni Wonderful Weekend
Thanks to an outstanding staff and superb facilities our birthday weekend in Portland was even better than anticipated! It began with a very helpful Valet and Bellhop duo, continuing with the perfect hostess Teresa checking my wife, our dog and me in and sorting out all issues in a delightful fashion, then continued to a wonderful room on the 9th floor. The room service experience that evening was perfect and the rest of the weekend continued apace with numerous interactions with the Westin team, and in every case we were impressed with their friendliness and quality of the support received. We will be back!
October 22, 2013
Rated 5 out of 5 by SPGLifetime1 Made me feel welcomed
If you have an oppty to stay at this hotel I would highly recommend it.
From check in to check out, the experience was great!
October 21, 2013
Rated 5 out of 5 by Carloncam Near-Perfection in Portland
I could not have had a better place to stay this past weekend in Portland. Great food and drink in-house and nearby; an excellent, friendly staff, and a terrific location.
My "commute" was a 10-minute walk!
(That doesn't happen often enough!)
I hope to see this Westin again.
I'll gladly recommend it...
October 15, 2013
Rated 5 out of 5 by Shaun45 Above and Beyond
This hotel was fantastic and a great location. I left an important item in the room and Victoria dropped everything to get that item to me at the airport. Wonderful service
October 15, 2013
Rated 4 out of 5 by Foodie101 Comfortable, good location, a few weird sounds
Everything was great, our room was 1810, near the elevator - it had a buzzing/vibrating you could hear through the pillow all night--once you got through the night, there was weird metallic banging every morning, pipes ? Seemed like it came from the roof..- not sure but kind of annoying...didn't sleep great because of the weird buzzing from the elevator all night and the banging all early morning into the late morning..if I had a room far away from these noises, I'd be happy with everything---soo exhausted that I slept 12 hours straight when I got home after not sleeping well for 3 nights at this Westin. I really liked it all but the sleeping part. :)
October 14, 2013
Rated 5 out of 5 by Trube Quality and comfort
As always, I was greeted by friendly staff who seemed to be genuinely concerned that I have a nice stay.
October 14, 2013
Rated 5 out of 5 by homercles99 perfect location, style, everything
this is my only spot to want to stay in Portland. great location, well run valet despite very narrow (2-3 car) landing space for them, rooms very well done.
October 10, 2013
Rated 5 out of 5 by Tangodancer First time visitor, happy as a lark!
Without question, every effort was made to ensure our needs were met. Westin will be our first choice every time we travel.
October 7, 2013
Rated 4 out of 5 by SJR22 Downtown classic Westin
This hotel is a nice choice for a downtown Portland stay. Nice staff, nice rooms, good central location...
October 6, 2013
Rated 5 out of 5 by Flynhawn Enjoyed my stay
Had a great time at the Westin Portland Hotel. It's location in downtown Portland is perfrect for the close restaurants and shopping. The staff was friendly and quickly answered any questions we had. Will definitely stay there again.
September 26, 2013
Rated 2 out of 5 by evergreen Not so impressed with the rooms..
The rooms are not so new, even though
they say it has been remodeled recently,
the bed skirt had shoe marks on and had
to be changed, overall the hotel room
we were staying in was not so great and not so clean......furniture was all scratched....
The valet attendance were very nice
and very polite.
September 26, 2013
Rated 5 out of 5 by Verified Reviewer Great hotel!
I have stayed in several downtown Portland hotels...this is the best one, by far!
The staff is welcoming, friendly and unobtrusive. My room was so comfortable and the bed heavenly. It was on the 12th floor and was very quiet. Amazing rain-shower in the bathroom. Plus, great lighting in the room. Premium central downtown location is close to everything. I loved it and will be back!
September 23, 2013
Rated 5 out of 5 by Kim2525 Beautiful Hotel
We stay in the Penthouse. It was great!
September 21, 2013
Rated 5 out of 5 by KSherman31 Always great
As usual, the staff and accommodations were great. This hotel is really well located when visiting Portland. Good job.
September 9, 2013
Rated 5 out of 5 by Kippy1 Excellent as always.
Staff is pleasant and helpful. The room is very clean and comfortable.
August 30, 2013
Rated 4 out of 5 by AugustTraveler Wonderful staff
My check in was least favorite here.. I had to wait 10 to 15 minutes before someone figured I wasn't same group as people checking in front of me. After the check in, it was great. Great locations for walking to go shopping, eating(street foods) and just to stroll with baby.. Staff are caring and want to help.
August 28, 2013