Rated 4 out of 5 by mpolick Great Location, Nice Rooms
The Westin Whistler is located in the heart of Whistler Village and provides stones throw access to the lifts. You will find great access to the all the great food, skiing and experiences that the area has to offer. The Concierge was very attentive to our needs and made changes to our itinerary based on our request, this made our experience at Whistler very memorable.
January 7, 2013
Rated 4 out of 5 by ryan182 Great location, staff but man the internet....
I've done 6 or 7 stays here over the last couple years and you really can't beat the location, the staff is good and the rooms are nice. The platinum recognition is good and the last few times they've even upgraded my room before checkin which is really nice BUT they really REALLY need to do something about the internet at this place. As a platinum guest you're given a code to use the "premium" internet which is otherwise $9.99/night, I can only imagine how furious anyone who pays the $9.99 must be since you get about 3 minutes of time before it kicks you off, you have to wait several minutes and then get to re-enter the code. FWIW I have an IT background and tried on iphone, PC, ipad and macbook, all with the same result, I even tried the free internet to see if that was better but its the same. I am guessing most people here aren't trying to work but I was trying to stay somewhat caught up and it really was an issue.
March 14, 2013
Rated 5 out of 5 by JoeWho Great hotel, great location
The hotel was clean & comfortable, food was great and the hotel is located at the base of the mountain - great location.
September 24, 2013
Rated 3 out of 5 by Above1 Customer service below average
Very disappointed with front desk service, would think twice before coming back to this hotel.
September 26, 2013
Rated 5 out of 5 by Runner Great Fitness Center and Spa
The Westin came highly recommended, and didn't disappoint. Great service, wonderful room, and an extensive fitness center with a wonderful outdoor view. Having direct walking access into the village was a plus.The onsite Spa was also a pleasant surprise - we received a very soothing massage. Only downside was the parking - $34 per day is a bit steep.
June 2, 2013
Rated 5 out of 5 by GerryI A beautiful hotel in a gorgeous location
Nobody could ask for a nicer hotel. Well located in Whistler village, it has all the required amenities and more. Stunning decor and generous rooms with excellent beds. I particularly liked the bathroom.
September 11, 2013
Rated 3 out of 5 by Shred46 Generel observations
The Hotel shows obvious signs of ”use” and would benefit from a touch up.
Especially the rooms shows sign of use and lack essential accommodation for drying and hanging of ski clothes.
The provided internet is borderline useless, and should not be considered as anything but a marketing issue(must have for hotels this day and age).
The hotel wins hands down the price for the must dysfunctional hotel service provided: The Ski Vallet, not only are you paying for having your skies/board in the hotel(which at other hotels is a free service, as a ski locker) , but for this money you are also subject to endless queuing when picking up or dropping off.
On a more positive note, the setup with an arcade of shops etc. situated in the hotel is very nice.
Also the fitness facilities and pool area are very nice.
Above all though is a very dedicated staff doing the outmost to service you and for that reason I would still recommend the hotel.
February 18, 2013
Rated 5 out of 5 by Terry61 An Execellent Whistler Experience
The hotel and staff exceeded our expectations. We are always impressed with the attention to detail that is shown by the staff at the Westin. The room was immaculate, the setting was impressive and everyone went out of their way to make our stay memorable. We look forward to returning
August 16, 2013
Rated 4 out of 5 by kokemo Whistler
The staff were excellent at the Westin Whistler. The negatives are what kept this from being 5 star in every category. The first negative is that the room had a bit of an odor upon arrival something you notice at first but then not again as you go in and out during your stay. The second negative is that the room is dated and really only in the kitchen area does it need a refreshing. The last negative is that the shower was small in the junior suite. I would have moved the toilet over a bit and reduced the size of the vanity a bit and made the shower just that much bigger. Other than that everything was wonderful, the staff were very pleasant and professional, the bed was super comfortable with lots of pillows, the room was very clean and the kitchen well stocked for our needs. As a bonus the staff acknowledged our 25th wedding anniversary with chocolate dipped strawberries and champagne. The rest of the hotel is very nice as well.
September 2, 2012
Rated 5 out of 5 by wgr52 Wonderful Whistler
Fabulous room, awesome view and a bed that we just wanted to stay in! - well done Westin and thank you for a memorable stay
September 20, 2013
Rated 4 out of 5 by homerluvsduff Fun stay
great location -can walk everywhere- concierge very helpful in planning activities. Room service prompt and food tasty. Wait staff and bartender very friendly ( but everyone in Whistler is that way !) Heavenly Bed lived up to name as usual. Some of the dishes in suite'ss kitchen area did not seem clean (lipstick on glasses) but that is only complaint.
September 10, 2012
Rated 5 out of 5 by Campos64 Beyond my expectations
I attended a destination wedding at the Whistler Westin and was impressed with the service, location and just about every aspect of my stay. The dining and bar staff were particularly genuinely friendly and courteous. One of the waitstaff of the Aubergine, Pauline, was especially helpful and gracious. Thank you for a wonderful experience!!!
August 9, 2012
Rated 3 out of 5 by tanyaf HEATING SYSTEM NEEDS HELP
our room was too hot! the heating system would not allow the cool air to come on so to cool the room from a setting of 74 degrees you had to open the windows. you could not turn the temp down from 74 degrees manually. plus the keycards to the room never worked. it always took 4-5 times to get the door open. service was generally quick.
February 23, 2013
Rated 5 out of 5 by ErikandHeather A perfect match!
It combines our two favorite things: Whistler and Westin Hotels. We come every year for the ski and snowboard festival. You can't beat this location in the village. This past year our room even had a mountain view. What's not to love? It's the ultimate winter destination.
August 6, 2013
Rated 4 out of 5 by MK74 Front desk staff needs customer service training.
When we first pulled up to the hotel, we were greeted by friendly and welcoming valet staff. I wish the staff could've followed us inside. The staff at the front desk were quite cold, albeit efficient at providing check in service. A machine could've provided the same service. I was surprised to not even be greeted by a smile and a 'Welcome'. The property was superb. When checking out, we were efficiently, and again without a smile, checked out and proceeded to the bell desk to store our luggage. The bell man was not around and the staff at the front desk ignored us while chatting loudly about weekend plans. Each one of the 4 front desk staff looked over at us but none of them came over to assist us -I guess the personal discussions were much more important than customer service. Once the bell man returned we were given very good service. My only issue with our stay was the service provided by the front desk staff -I expect more from a Starwood property.
November 7, 2012
Rated 4 out of 5 by blnnak Excellent location to skiing
Loved that we could put our kid in lessons right outside hotel. Rental and ski valet is great in/out. Staff was friendly. Walls are kinda thin. While there the elevator was broke and didn't get fixed for at least 3 days - lots of frustrated skiers/guests. Overall we liked location and would stay here again if price is right.
March 25, 2013
Rated 5 out of 5 by JustMe70 Absolutely amazing!
The location is great - close to village center, but still quite. Service was astonishing, received a huge upgrade for free!
Pool area is fine, watching the mountains reflection on the hotel glass windows, two jacuzzi (inside and outside), sauna.
Parking costs $30, however, you can leave a car there after check out till 5 pm!
September 5, 2012
Rated 2 out of 5 by Lykki Not what we expected
Spent 5 nights and compared to other stays at similar "star" properties we were not too thrilled.
SPG Gold member we were looking for upgrade - none available. 4pm late check out requested at the beginning of our stay and we were told the last morning we needed to be out of our room at 1pm - so we had to skip the morning skiing to pack up our room. Something we were expecting to do later in the day.
Pool was over chlorinated - almost hard to breath the air with the chemical smell.
Proximity to the lift and village was excellent.
Internet speed was terrible and the property still charges $9.99 if you are not a Gold Member
You MUST check your Skis with their Valet for a fee each day PER person unless you rent from the shop in the hotel. We did just that and were still charged the Valet fee that I needed to have reversed on our bill.
Parking is $30-35 per day!
Our house keeper was the same lady each day and she was fantastic.
Sushi resturant in hotel was great.
January 5, 2013
Rated 2 out of 5 by Terry Very disappointed
I was very disappointed with this hotel, the hotel pool was out of service and we were not advised about it prior to our reservation! The kids were very upset coz they were looking forward to playing in the pool and swimming !
I think they should have at least offered us discount due to this but nothing !
April 29, 2013
Rated 5 out of 5 by JoJo Just what the doctor ordered...
We stayed during the May long weekend in Whistler - which is always a very busy weekend. This was a working vacation for us and we needed as much down time as possible. Thanks to a beautiful suite and helpful staff we had a very relaxing and enjoyable stay! We will definitely stay at the Westin again!
May 22, 2013
Rated 5 out of 5 by laurak83 A memorable weekend at the Westin
I came here to unwind for a few days, and enjoyed it so much I hardly left the hotel. The room was immaculate and comfortable, the spa was fabulous, and the staff were friendly. My few days there were so special and I'll never forget it. I'm definitely planning to come back to the Westin in Whistler.
May 14, 2013
Rated 5 out of 5 by kass21 Fabulous Hotel!
This hotel is the perfect location for skiing. The ski valet service is such a wonderful convenience. It is the ideal place for skiing with kids as it is just steps away from the kids club. Staff is friendly. Restaurant staff is incredible - in fact they remembered our family from last year! Highly recommend.
November 28, 2012
Rated 4 out of 5 by chic123 My two rooms are way too far away.
I booked two one-bedroom suites at the same
time,and it end up in two different towers(it’s
too far away for 88 granddad to visit his grand
kids...).We decided just stay in one unit.This is a
very disappointing stay. I do ask when I checked in,but .......
Otherwise,I’ll say it’s a clean and comfortable hotel.
August 22, 2012
Rated 4 out of 5 by MobyDoug Great family experience
The Westin provided an excellent family experience for us. The rooms were spacious and comfortable and having the kitchenettes made life so easy. The location was perfect and the service was quick and efficient. I would recommend the Westin Whistler Resort for anyone looking for a well run hotel and spa.
August 11, 2012
Rated 3 out of 5 by Jal5 Great location
This hotel was in a great location... Our room took a bit of time before it was ready, so kids were getting tired. But ended up with a nice room on the 8th floor. My only complaint was that our room wasn't cleaned till very late the next day, not till after 4 which was frustrating since one of my kids had broken her wrist from snowboarding and was in a great deal of pain after coming from the hospital and had to wait till our room was ready till she was able to rest.
I was going to call and complain but housekeeping was just 2 doors down from our room and didn't think it would take no more than an hr or 2. Like I said it didn't get done till after 4.
I was also I formed that there was a complimentary shuttle that would take me to the hospital where my husband and kids were but ended up driving myself because the driver couldn't be found...
I understand we were there during peak season - spring break but I feel that that should not affect hotel service.
Overall, it's a nice hotel.
March 20, 2013
Rated 1 out of 5 by Korp a grand week
The location of the hotel as well as the service and amenities made for a wonderful vacation. With 2 young children (5 yrs and 6 months) the kitchen was perfect for preparing meals. Even though the Crankworkx event was on and we faced the mountain the sounds from music and announcers was mininal.
August 22, 2012
Rated 5 out of 5 by ragnido Great location
Situated at the bottom of the lifts the hotel is well placed for anything that you may want to do in whistler and is far enough away from the main stroll for a peaceful time. The room was ideal for s short stay - comfortable with everything you may need. The staff are very helpful and friendly.
February 4, 2013
Rated 5 out of 5 by Joey99 Westin Whistler - Excellent Stay
Had to share that we had an absolutely terrific stay at the Whistler Westin Resort. We were made to feel like very important guests, and the staff accommodated us whenever possible, thank you!
August 15, 2013
Rated 4 out of 5 by Brian Nice and Close
Aubergine dinner experience was excellent.
Our hotel room was spacious; some finishes are in need of touchup but well appointed and clean. Staff were all very pleasant and took good care of us. Some service charges (parking, ski valet) seemed a little steep but were efficient and effortless.
February 1, 2013
Rated 4 out of 5 by KCSC Desk Staff Seemed Annoyed with Requests
Overall enjoy this hotel.
Have stayed here multiple times.
This time less impressive.
Front desk staff seemed annoyed at a few questions/requests I had re: my bill or moving to a more desirable suite.
Still can't stand the fees for ski and snowboard check in. Should be complimentary.
April 16, 2013