Rated 2 out of 5 by Paul8413 Drop in service
I've stayed at this hotel many times for business and have had great service and a nice room. This time was visiting Greenville with my wife for a concert. Service was not so good and the room was very small. Hotel was booked, so was told another room was not available. First coffee maker in the room would turn off after brewing a half a cup. Staff replaced it with one that would not turn on. When I told the front desk at check out, they thought it was funny.
March 10, 2014
Rated 4 out of 5 by LLCJ Grand Old Hotel
This hotel is a grand old hotel. It has the charm of yesteryear. With that though, some modern charm is yet to be found. While you have beautifully ornate style, there is no pool or sauna. They have added a modern workout facility which is very nice with several cardio machines and weights. I noticed that they have gone the extra mile to add parking spaces for electric vehicles which is absolutely incredible. I wish more companies would follow their lead.
November 18, 2013
Rated 4 out of 5 by PjbCkb Beautiful Hotel
What a beautiful hotel right in the heart of downtown Greenville, SC! Aside from the bustling busy streets by cars and pedestrians outside, the hotel was very quiet and serene. Love all the marble in the lobby! Our room was very clean which is very important to us! The bed is so comfortable with the nice sheets, comforter and pillows....just wanted to stay snuggled in all morning but unfortunately had to go back home early morning! Truly enjoyed our stay!
September 9, 2013
Rated 3 out of 5 by Pal467 Not 5-Star Quality
This hotel is rated 5-stars but fails to reach that standard by missing the small details that verify that rating. Room service did not heat the breakfast pastry and bacon; housekeeping was very loud in talking and
laughing in the hall outside a room with a
do not disturb; dining room temperature was cold; etc. Just small details that make the
difference between ok and excellent. Overall, it is an elegant, historic hotel but needs to refine the details
December 10, 2013
Rated 5 out of 5 by Cecil78 Great staff, and willingness to accommodate!
July 8, 2014
We recently stayed at the Westin Poinsett celebrating our "60th" Wedding Anniversary, on July 2, a gift from our two daughters and their spouses. We where treated great! Our expectations were far less than what we received! A fabulous landmark in Greenville, and we had the pleasure of the experience. Thank you Westin Poinsett for making our celebration a fabulous one to remember!
Cecil and Ellen Nalley
July 8, 2014
Rated 3 out of 5 by Poinsette Disappointing
I arranged a special evening for my husband and I to get away from our three small children and busy life. We were hoping to rest and relax. I asked at check in if we could be on a quiet floor. The front desk clerk assured me it was. Unfortunately, he was wrong. The party in the next room started at 2 am with loud knocking every hour as more people joined in and ended with a loud singing at 5 am. We left more exhausted than when we showed up.
March 17, 2014
Rated 4 out of 5 by nulfster Good Stay two issues
Nice property friendly staff, not always the most helpful. Had a big stain on bottom sheet / like it may not have been washed. They came and changed it quickly.
Charged wrong room rate one night and did not receive my emailed folio.
Quiet, room was comfortable..
October 4, 2014
Rated 4 out of 5 by veros Staff Responsiveness
The Concierge was particularly caring and helpful; she seemed to go out of her way to make us feel welcome and comfortable. She is a real asset to your organization.
Similarly, the bellmen were consistently friendly and helpful. And, even though our stay was only three nights, they were greeting us by name by the evening of Day One.
September 18, 2014
Rated 4 out of 5 by DMac16 Not the usual Poinsett Experience
I travel to Greenville on business annually, and the Poinsett is the only place I stay. I've always had a great experience, but this stay was not up to the standards I've become accustomed to with the Poinsett.
The room smelled of mildew, and there was moisture in the air.....almost as if it was humid in the room. The room did not cool down (room 621). I set the thermostat at 60 degrees, and it never got unbearably cold in the room, and the moisture continued to stay in the air. I notified the front dest as soon as I checked in, and they supposedly had a serviceman check it out, and indicated everything was working properly. It wasnt. I was there for two nights, and while it wasnt unbearable, it was certainly noticeable, and I just dealt with it due to the fact that the hotel was completely sold out (front desk indicated they were completely booked).
June 30, 2013
Rated 3 out of 5 by Deb2002 Check-in needs improvement.
I made 2 calls before the day of arrival to inquire about early check-in and was told that would not be a problem. I called the am of check-in and was told to come early and could probably check in a little early. Arrived at 1:30, and was told might not be available til 3:00. My son's wedding pictures were to begin at 4:30. Although I live in Greenville, we planned to leisurely dress for the wedding at the hotel. My room was finally available at 3:20. We had to make two subsequent trips back to the desk after check-in, because something had not been swiped. Needless to say, leisurely dressing for the wedding turned into a race to dress and get to the venue on time. I realize that there are variables, but this was my son's wedding...not trying to make a dinner reservation. I felt that the gentleman at the desk failed to grasp the urgency of the occasion. When I checked my credit card statement later, my son and daughter in law's room 702 had been charged to my credit card. I think these problems were all related to check-in. The room was very comfortable, and the food and beverage were above expectations. My disappointment was that my plan for having wine and leisurely preparing for my son's wedding turned into a mad dash to dress and race to the venue.
October 22, 2014
Rated 3 out of 5 by Noel6 Just average
There are just certain things we found not to expect when staying at a hotel in the middle of a city. Having to pay for parking. Not having the appliances we are accustom to when staying at a hotel outside of an urban or downtown area (having the rent a small frig, possibly having a terrible view, and no micro wave oven). And of course you pay more for a little less. The location however was good, plenty of resturants and shops.
March 28, 2014
Rated 5 out of 5 by Edward707 A wonderful surprise
Both seeing Greenville and the Westin for the first time was a very pleasant surprise. The city is really a gem with its parks, tree lined streets, well appointed shops and such a variety of restaurants. The Westin was a great experience. The tastefully renovated lobby and very clean and comfortable room made our stay so enjoyable. The staff was very welcoming and most helpful. Our stay was a wonderful and delightful surprise.
September 3, 2012
Rated 5 out of 5 by GSRBM2014 One of the folks staying with the Banking School for 10 days
Hi, love the service (Mike, Dorothy & Linda were standouts), and obviously will be back next year for banking school. Two things, the rubberized mattress pad is terribly uncomfortable (though I slept well after taking it off), and it's too easy to hear every door closing on the entire hallway - makes for a rough night's sleep. Otherwise, everything was as wonderful as ever - thanks!
July 31, 2014
Rated 5 out of 5 by Somerset A great hotel with Southern charm.
The guest rooms are excellent, with freshness and style, and the beds are probably the best of any hotel I"ve stayed at before. The Poinsett has that old hotel Southern charm but with all the modern conveniences. The lobby lounge area is a nice place to unwind in a very comfortable setting. I've stayed at this hotel several times over the past few months and have never experienced a lapse in quality.
June 26, 2014
Rated 4 out of 5 by Happy63 Great staff but stay on a high floor
We were met by Raymond and found him and all the staff, ESP the concierge extremely friendly and helpful. We had a good lunch....Asian chicken salad but then smelled either chicken or bacon in our room # 521 all the time. Obviously, the vents from the kitchen came to our room. My only serious problem but a major one as I really felt ill from the odors several times and we were there for several nights. I will not post this but I do hope for your sake it can be remedied. I would suggest and already have referred someone to stay with you but to request a high floor.
Also, our room was dark, there was not adequate lighting. There was not a light in the closet and it was very hard to see. The tiles on the bathroom floor need to be professionally cleaned. These comments are meant to be constructive as I am so pleased to see an old hotel restored and the old charm kept.
November 15, 2012
Rated 3 out of 5 by JHB69 Room Cleanliness
I have stayed at the hotel many times and have never had a issue. NEVER.
This particular visit I had a dirty bathroom, and a dirty wash cloth hanging from the shower rod. I understand that this was a very busy time of year for this hotel however it was not what I would expect from a Starwood Group.
I would however stay again at this location and the staff and claning staff were excellant in meeting my needs.
January 2, 2014
Rated 4 out of 5 by pegnomis Paper products not so "Heavenly"
I recently stayed at your hotel and found it to be very nice. Rooms was spacious and the "Heavenly" bed and shower were very nice. However the paper products (toilet paper, tissues and paper towels) were really bad, not "Heavenly" at all. I have allergies and my nose was not doing very well after my stay. I found these things to be well below the other standards you have set. Otherwise my stay was very nice.
May 3, 2013
Rated 5 out of 5 by sscmike Excellent Customer Service
Excellent customer service. Every staff member we came in to contact with was very helpful and courteous. The staff made the difference. We did not expect the Champagne and Strawberry's, after our night out on the town. Very nice touch. We had a wonderful time and a very romantic evening. Highly recommended.!!
September 9, 2014
Rated 2 out of 5 by bowden poor customer service
Had trouble getting a roll away delivered, no sheets for our sleeper sofa and we had to call down after midnight to get the sheets, when they were delivered they were wet and the blanket was dirty. We brought the wet sheets back down to the desk and the man there did apologize. We were to tired to bring the blanket down and when we did the next morning the lady on the desk was very dismissive.
June 23, 2014
Rated 5 out of 5 by reggio Perfect location...Perfect hoel
Our stay here was perfect. The hotel is beautiful, staff very attentive and friendly, and the breakfast buffet was delicious. A really nice touch is being picked up at the airport in a BMW. The driver gave us a brief tour of the city on the way to the hotel. We knew the minute we got in the car we had made the right choice. We would not even consider staying anywhere else when we return to Greenville!
May 13, 2014
Rated 5 out of 5 by Naej This hotel is excellent
We chose this hotel to celebrate a special anniversary, and because of the location, convenient to what we were doing.
Our only less than perfect experience was breakfast. We were seated, pointed to the buffet, and then almost ignored. No offered refills on coffee, tea or water, until we managed to flag down the hostess, who alerted our waitress.
However, we still would come again, but eat breakfast out.
July 13, 2013
Rated 5 out of 5 by Hal47 Outstanding Service
Amazing front desk staff and very efficient!
The servers/staff/cooks are wonderful at the restaurant, and the food is great! I have participated with trek travel ride camp which has the lodging set up with your hotel, and what a great and smart relationship that is for you. I have fallen in love with your hotel because of the ride camp and have come down numerous times because of the set up. Great job!
March 17, 2014
Rated 4 out of 5 by Drewski Room selection
Room selection - unfortunately, the room's view was not good. The view was a brick wall. I understand the hotel was sold out, but I thought our early arrival (2:30) would have afforded a better room selection. The person at the counter told us we could wait another room (not sure when one was going to be available), but could not move us if we took the room that was available. I did call ahead.
July 22, 2013
Rated 2 out of 5 by SMDATL Not what you'd expect from a Westin
I am a regular guest of Westin hotels and in fact have stayed at this particular Westin on a several occasions in the past. I was surprised when I checked in that I wasn't even recognized as a SPG member. In addition, some of the usual request on my profile were not accommodated. The lobby area is very comfortable for a quick drink. However sitting for a while waiting to be helped, I had to seek someone out. The room was very old and outdated. Sheets were not up to the heavenly bed standard. The pull out bed had what appeared to be mildew on the bottom of mattress pad. I wasn't surprised to find mold since the entire floor and room smelled very musty and felt very humid. Overall the hotel was a huge disappointment. The Greenville area is fantastic and the hotel is in a great location, but there are new additions to the area as far as hotel options so I'd consider those before staying here again.
September 2, 2013
Rated 5 out of 5 by Bob60 Location and staff tops
The Poinsett is our home for 2-3 weekends a year. Location just keeps getting better as city grows and entertainment/restaurants abound, and the staff is simply superb at all levels. Main Street rooms get a bit loud and our most recent Heavenly Bed seemed to have lost its wings in the trenches. But for a warm, courteous, helping, at-home feeling, the Westin Poinsett is as good as they get.
November 21, 2012
Rated 2 out of 5 by dom63dom room too noisy
this hotel is a little bit old fashion but the location is nice if you like to be downtown.
The major issue is the noise.
of course you have to stop the air conditionning which is extremely noisy in the room, but even with the airconditionning stopped , there is plenty of noise coming from outside and the noise insulation is zero.
In summary , a good hotel but not if you want to sleep !!!
September 28, 2013
Rated 5 out of 5 by TS1972 Great staff!
What an excellent one night stay at our favorite hotel! We are local and were unable to travel to Asheville for a quick getaway due to weather. We decided to stay local and so glad we did! The staff was so welcoming and even brought us a slice of wonderful cake and card for my husband's birthday! It was so sweet and so unexpected! Thanks for an incredible short night out! We will be back!
March 4, 2013
Rated 5 out of 5 by Dell2 Exactly What We Hoped It Would Be
To be in the perfect spot, surrounded by kind and attentive people who love what they do and love the city in which they live, to have lovely accommodations, fine dining, and spectacular outdoor activities, to have more cultural opportunities in walking distance than you can possibly fit into one visit, all combined into the ideal get away for us. We hope this visit is the first of many!
February 26, 2013
Rated 5 out of 5 by CollegeDad Greenville's Top hotel
I stayed with my daughter in the Executive Suite. The suite was lovely, with a large bathroom, and with the pull-out sofa (rollaway bed was also available) comfortably slept both of us for only the additional suite charge. 24 hour fitness center was very good - clean, equipment in good shape (which is often not the case even in fine hotels). Our top choice for Greenville. We'll be back.
April 6, 2013
Rated 5 out of 5 by SCLakeGirl Great Experience
This is a lovely hotel in the heart of downtown Greenville. No need for a car when you stay here because there is so much to do and see within walking distance.
The room's AC didn't function as well as it should have but it was still comfortable. The fitness center was quite nice and the equipment was well maintained. The only thing this hotel is lacking is a pool.
July 7, 2014