Rated 4 out of 5 by Ellen71 Several minor problems at a nice hotel
The Westin is, well, a Westin. But I experienced a few annoyances during my stay. The clock in my room was one hour ahead, and despite having a college degree, I could not figure out how to change the time. Shouldn't this be noticed by the team cleaning the room? The TV was Equally difficult to operate - hard to even turn on and impossible to change the channel. Finally, the comforter on the bed is designed for an Arctic climate so it would be great to lighten it up. But as I said, it's a Westin so otherwise good service and comfort prevailed.
September 23, 2012
Rated 5 out of 5 by Travis413 Free Weekend with Starpoints
I redeemed 20,000 starpoints this past weekend for two nights at the Westin Charlotte. Upon check in I was immediately upgraded to a grand deluxe room. It was a corner room with amazing views of downtown Charlotte and Bank of America stadium. Best Westin stay yet....and i've had a lot!!
May 26, 2014
Rated 5 out of 5 by tche charlotte expectations
The hotel met all my expectations and more. I was able to get a choice room, check-in early for my 4 days conference, and check out late for my 7 PM flight home. The bed was great, the view nice. Room service was very quick, though wish menu had more offerings. Everything was very convenient, all the staff I met was very nice, opened doors, said "hello" and made this one of the best of my 100+ hotel stays in my life. I don't know if business will ever take me back, but this is where I recommend anyone to stay !!!!!
September 19, 2012
Rated 4 out of 5 by saloni great hotel
I've stayed here many, many times over the past few years as a frequent business traveler. The rooms are clean, the fitness center (especially since it was remodeled) is great, and I've had very few issues. At times I've felt that check in could be faster...and occasionally I've had an issue with the cable going out on certain channels. But overall, it's my hotel of choice when I travel to Charlotte and am usually treated to a nice, comfortable, clean stay! Mini starbucks in the lobby is a nice morning bonus too.
August 1, 2012
Rated 3 out of 5 by bh972 Helpful staff, but cold room
My room was freezing because the hotel had turned off the heat when they had a warm day. It took me a day of trying to get the heat on myself to realize no matter how high I turned the thermostat, the room wasn't going to heat up. I slept in a sweater the first night. I had to call down for an engineer to turn my heat back on. The temperature of the room affects the comfort I have in a hotel. I've never understood why hotels will pay to air condition to death in the summer, but not allow me to be warm in my room in the winter, spring or fall. This happened the last time I stayed at this hotel too.
The staff was inviting and helpful with any of my needs.
April 10, 2014
Rated 3 out of 5 by GreensboroVol Convenient Location but Mediocre Service
Arrived at 4:30 pm and room was not ready. As a gold member and not an early check in, have not encountered this before. Staff indicated due to hotel being "full". After I indicated I was going to wait by desk until room was ready (had several small bags and traveling solo), a ready room was located. In the almost empty restaurant with 4 wait staff,hostess seated us without a menu and 10 minutes passed before a waiter appeared at our table, while several conversed with other adjacent tables. Room did not have pen with note pad, had to locate my own." No do not disturb" sign. All minor yes, but not expected for a hotel with these rates and prices. Warning: Indoor Lap Pool In Gym beccomes haven for children on weekends. one parent and 10 children - not all belonged to that parent.
June 28, 2012
Rated 2 out of 5 by Jencheri07 My Stay at the Westin
Both nights I couldn't sleep, I was next to obnoxiiously loud guests, that went in and out of their room all night slamming doors. They were talking loudly in the hallway until 2 am , ect. I had to complain. Lack of sleep for an educational conference is never good. I definitely have had better experiences!
March 10, 2014
Rated 5 out of 5 by Jonathan39 no free wi-fi???
My girlfriend and I were in town for the Panthers game and stayed at the Westin Saturday night. The room was very nice, very clean, and the bed was oh so comfortable! My only gripe is that there is no free wi-fi in the rooms! You would think that if you are paying this much for a room that wi-fi would be included these days. After all - how much are some wireless routers to put on each floor?!?
The nice fellow that checked us in was super. He was very helpful in giving us ideas for places to eat, things to do, etc..., and got us in our room at noon!
I would definitely stay here again as it is convenient to all that uptown Charlotte has to offer, the stadium to watch the Panthers, and was very nice, but just hope they start throwing in some amenities that most much cheaper hotels throw in.
September 25, 2012
Rated 5 out of 5 by Nan1970 Wonderful Experience
I recently attended a wedding at your lovely property. The staff was very friendly and most accommodating, from the agents at the front desk to the bellman. We loved the beds and the shower hardware....would love to own one. The ballroom where the wedding was being held, on the 2nd floor was something out of a movie, simply breathtaking. I asked the Bride if she designed the wedding and she let me know it was the Hotels wedding planner that took her vision and turned it into an amazing reality. I design offices so I'm always looking for ideas. Kudos to this individual. All in all a wonderful stay. My only one concern was the internet in the room. It is a pay service and kept disconnecting. Not a huge deal but still a little frustrating. Will definitely keep Westin on my Radar for future stays.
April 26, 2013
Rated 3 out of 5 by Butch51 The hotel did not meet Westin values
Rooms were okay but nothing special. The person who checked me in was exceptional and very pleasant but after that each encounter with staff was less than pleasant and less than accomodating. Example: the airline lost my luggage, when they located same they delivered my luggage to the hotel. I alerted the hotel staff about the planned delivery and the time it was to arrive. I asked that the delivery of my baggage be expidited. I was assured that they would delivery my bags upon their arrival. I was notified by text of their arrival and after 2 hours they had not yet been delivered. i called the desk and they checked and validated that my luggage had arrived and varified the time of the arrival . They promised that they would get my bags delivered asap. It took over an hour from that time to recieve my bags. I had other encounters which were frustrating and did not mieet my expectations of the Westin brand.
May 21, 2014
Rated 2 out of 5 by UFGuy2006 Does not feel like a Westin
Have stayed here weekly for several months now and not once has the staff recognized that. Additionally this previous week my room preferences were not met. Was surprised to learn when I document a request in a reservation, it isn't even reviewed until I check in. Whats the purpose of the hotel staff asking me to document such request in my reservation when its not reviewed? Not terribly impressed with the service here but there isn't another Westin to revert to in the area.
June 17, 2012
Rated 3 out of 5 by Gomez Not what I expected
The check in process was very good. My room 434 was anything, but what I expected. There was a fan runnung outside of the room day and night. The room smelled like burnt grease. I had to use one of the coffee packets and place at the HVAC intake to change the spell of the room. I had no wash clothes the first day. Had to use hand towels for wash clothes. When I needed an extra hour for check out, Jessica at the guest counter was very short with me just said no
April 18, 2013
Rated 2 out of 5 by Barrett50 This hotel needs work.
After traveling for 7 hour I had to wait in a line that was 10 people deep.
The first evening I was there I ordered room service and it came over an hour later.
The towels in the room were thin and shredding
I ordered a smoothie for breakfast the next morning (room service) and it cost $24!?
May 22, 2014
Rated 5 out of 5 by BankerKoch One of the nicer uptown hotels
Though the bed did seem a little aged, the room was above expectations. It was roomy, clean, well-furnished, and had all the amenities I required for my business trip. Unlike some of the other hotels, the desk chair was very comfortable. I also like the idea I can forego maid service for most of my trip in exchange for bonus points. The room service, though pricey, was excellent. The staff was friendly and competent at addressing all of my needs.
December 3, 2012
Rated 2 out of 5 by sonia55 Service needs improvement
Check in was great, but everything went down hill after that. Requested a menu from the wait staff Thursday evening at the bar area she never came back, went to the restaurant (Ember) the hostess didn't even acknowledge us. So we went to another restaurant. The shower in the room would overflow. The day we checked out I called for our luggage to be picked up waited 20 minutes and no one showed up so we took them down ourselves and checked out.
April 7, 2013
Rated 5 out of 5 by Deb04 Beyond Expectations
It was a Friday night. Earlier that day, I spent a hectic day pouring over a pile of paperwork at the office. My boyfriend had a similar day of meeting deadlines and endless errands. As a result, we didn't get out of town for our long awaited getaway until nightfall. By the time we arrived, both of us were in need of decompression. We chose the Westin Charlotte because of the beauty of the hotel, the convenience of the location, the cordiality of the staff and now for one more reason: a suite which has become my favorite room on the 11th floor (three beautiful views of the city one of those being an amazing view from the bathtub)! That suite and the friendliness and accessibility of the staff from the front desk to the valet took our weekend to another level. It was just what my boyfriend and I needed to reenergize and we will certainly be back.
December 18, 2012
Rated 2 out of 5 by SadDad Over 2 hours wait
We arrived at the hotel ready to spend some time with our family in Uptown Charlotte. Upon trying to check in we found out that our room was not ready. Okay, that happens, and we were told they put a rush on cleaning it. 2 hours and 2 more tries to check-in we find out that housekeeping still had not been contacted about the rush on our room. No real apologies and no al effort to make it right. Worst service ever at a Starwood Hotel.
March 31, 2012
Rated 4 out of 5 by Manju A nice hotel with convenient access to downtown attractions
I enjoyed the hotel for its close proximity to the convention center and the downtown attractions. I also felt their fitness center was exceptional compared to other hotels I have stayed at. My only disappointment was with my room temperature. The room was equipped with a thermostat but it must be controlled by the hotel's building automation system because my room was too warm and I set my temp to 65 degrees but felt closer to 80
June 7, 2012
Rated 4 out of 5 by santafegirl Good stay but more focus is needed
Love Westin hotels....but this one needs to put more focus on rooms/services. Showerhead had rust on the jets and the control was not working properly. Amenities were not refreshed, and the housekeeping service did not empty the water out of the ice bucket. They made a big deal out of a new program having workout wear you could 'rent' - but they didn't have my size. No minibar so a refreigerator was provided, but didn't cool
October 17, 2012
Rated 3 out of 5 by sadguest expected better
This is a beautiful hotel though I do not think I will return. A charge for in room wi-fi for every day we stayed, a fee for parking for every day we stayed, no working refrigerator in rooms and we hung the sign on the door for "going green" declining house keeping and they still came (this is only a few dislikes). I have stayed at many hotels as I travel often and I have to say this hotel has been the most disappointing.
January 21, 2013
Rated 3 out of 5 by Pradeep62 Careless House Keeping and Guest Services
I stayed for 3 nights from 05/01 to 05/04 this year, as Platinum Member of SPG.
I called Guest Services at 0845 on 05/03 requesting to collect Laundry Bag, critical for my travel on 05/04, in the evening when I didn't find the laundry in the room, on inquiring Guest Services found that Laundry was never sent for washing and it was still sitting in House Keeping.
No choice except collect soiled clothes.
May 11, 2012
Rated 5 out of 5 Westin WOWed me!
The staff at this hotel is not only welcoming, but goes above and beyond when it comes to great customer service! The valet attendants are friendly and efficient. Our bellman, Alejandro, was a wealth of knowledge about the hotel and went out of the way to make sure we were satisfied guests. The housekeeping staff was thourough and the front desk staff kept us happy! Thumbs up to the Westin, we will be back!
October 17, 2012
Rated 3 out of 5 by NotThereForNascar poor front desk and bar
on arrival about 9:30 I went to Bar 10. I had to wait 15 minutes for the bartender to appear, after I asked, to get a drink. Then I waited another 10 minutes for him to come back so I could order food.
At check out I provided my voucher for bonus points for making a green choice. Those points have not been credited. Also I asked for a copy of my bill to be sent by email. That has not happened.
April 14, 2013
Rated 4 out of 5 by Robert55 Enjoyed, but the AC needs improvement
Overall, I enjoyed the stay. The staff was wonderful and the amenities were good. However, the AC unit in the room did not work properly. I arrived at the room with the thermostat already set on 68, but it felt more like 78. I turned it as low as it would go (60), but the room never cooled off properly. It made for an uncomfortable night’s sleep. Everything else with the room was reasonable.
August 27, 2012
Rated 2 out of 5 by joe12 Not impressed
We got off to a bad start when we stopped in the parking garage ($18 per day when the private lot around the corner was $6) and there was no signage for an elevator. We found one, but it delivered us outside in the back of the hotel, so we had to walk around the block. The front desk just laughed when they heard this. About an hour later in our room, we killed a cockroach walking up the wall. I'm not surprised now that I've read the other reviews complaining about cleanliness. The in-room wired internet connection had vague instructions, so I called about that and was told that wireless was available, we just had to login and sign up for a payment plan. It turned out that the first day was free, so I was thankful for that. Why does a $200 per night hotel charge for internet, but the $89 hotels have free wireless? Overall, we did not deal with friendly staff, who made me feel that I was in their way.
March 16, 2012
Rated 5 out of 5 by krayan99 Relaxing stay at Thanksgiving
This hotel is located on the south tip of downtown Charlotte. Very nice views from just about any room. Clean and refreshing look. The staff was extremely helpful and kind. We stayed there to watch the Thanksgiving Parade and to have dinner in downtown Charlotte with friends and it was perfect. The indoor pool and the nice gym made it even better. Must stay here.
November 30, 2013
Rated 5 out of 5 by DoctorTom The best that Charlotte has to offer
Nicest and most comfortable stay I have ever enjoyed. Rooms are well appointed with beds you hate to abandon. Very clean. Restaurant and bar staffed by cordial wait staff who are very knowledgeable about their offerings. Prices very reasonable for level of offerings in restaurant.
Only downside was valet service for carpark. Seemed disinterested and disorganized when providing services.
October 24, 2012
Rated 5 out of 5 by Jaley Wonderful stay
I was a walker in the Avon Breast Cancer walk and the Westin was the host hotel for the event. I chose to stay at the hotel rather than a tent at the Avon Wellness Village. The Westin advertises the beds and showers as heavenly and I must agree. After walking 26.2 miles, I was thrilled to return to my room and enjoy those ammenities. The room was very clean and the staff very friendly.
October 31, 2012
Rated 2 out of 5 by Travel78 Not up to Westin standards
Rooms was not available for my group until after 3:30, Soap and shampoo from previous guest remained in my shower. Stong smell of mold and mildew in shower area, pink mold in shower head. Complaints regarding shower were not acted upon. Restaurant food was not up to typical Westin standards and service was slow. All areas of hotel appeared understaffed for WOCN meeting.
June 18, 2012
Rated 3 out of 5 by CharlotteLocal Internet Issues
Overall the hotel was fine, but the lack of Internet service in the first room and the spotty Internet service in the room I moved to was extremely frustrating. Do not wait for IT to fix it. Demand to change rooms. I waited three days before I changed and it was a mistake. My co-workers had similar issues. Kimberly, the front desk manager, was excellent and very helpful.
July 26, 2012