Rated 4 out of 5 by Eberg89 Fantastic Time
The Westin Kuala Lumpur is very conveniently located!
Beautiful hotel with a fantastic Sunday Brunch! One not to be missed!
My room was very comfortable! I was allocated on the SPG floor!
I had mentioned in my reservation that it was my 25th Birthday and to my surprise my entire room was decorated with balloons! I was flabbergasted! To accompany the balloons a got a big bucket of fresh made Tiramisu and a Birthday card! Now that is special!
The service was great!
The cleanliness of the room was spot on!
I will definitely return to this hotel whenever I go back to Kuala Lumpur!
February 18, 2014
Rated 5 out of 5 by Noraishahmhdnr Warm feeling...
We had a wonderful time in KL...the hotel was just a walk away from Pavillion and other shopping stores. Everything was just perfect and we had fun shopping around BB area. The room was spacious for my little boy to run around. The amenities was good and sufficient for us. Breakfast spread was soo tempting but since we all woke up late and had breakfast late at around 10.50 so the spread was nearly finish. I had mushroom omelletes and olive bread. The bread was soo soft and i kept remembering it until now on how soft and yummy it was. Overall stay and service i'll give it 1st class.. would sure come again soon.
December 19, 2012
Rated 3 out of 5 by Victor Would still recommend despite bad experience this trip
On the 1st night, I realized the air-con was very noisy and I reported to hotel the next day. When I got back the 2nd night, I got a message that the air-con has been fixed. But to my surprise, it was still noisy. As it was late and I was too tired, I endured the noise and went to bed.
On the 3rd day, I informed the hotel again but when I returned the 3rd night, the noise was still there. As I was back early, I called for the technician to drop by and have a look.
Waited for an hour before 2 technicians came over - what a waste of my time. Explained to them about the noise and they managed to fix it.
Finally a good night sleep.
Hope the air-con will not bother the next guest.
April 26, 2013
Rated 4 out of 5 by Boon Love its location
Superb location at bukit bintang and pavilion mall across the road. There is a covered walkway linked from pavilion to klcc shopping mall which took us about 15 minutes. Lots of eateries and shops near westin. Spoilt for choice.
Upon arrival, warmly welcomed back by Zaly. Service at club lounge can be rated as excellent and attentive . Ambience at club lounge is lovely and peaceful. Good platinum recognition. Service in other department overall good as there was inconsistency in service delivery depending on whom we encounter.
Would stay here again should we return to kl
February 15, 2014
Rated 4 out of 5 by ryanschumi Great Amenities
*Great and very clean room credit to housekeeping.
*Phone assistant was very helpful. Told me exactly what channel and time to watch Epl soccer when I enquired.
*Staff was very courteous and always smiling.
There are few issues I have to highlight on the front counter though
*Parking charges rm8 though not much should be informed to me in advance during my check in. This is the first time I need to pay for parking.
*Nobody was waiting behind me, she seem to rush to check me in. Din even show me the proper way to go to my room. Another staff have to lead me the way. We went the wrong lift twice.
December 13, 2012
Rated 5 out of 5 by enoch I always look forward to the Westin
I have always looked forward to staying at the Westin, one of the main reasons is the Heavenly Bed which consistently lives up to its name. The food at both Five Senses and the Living Room is generally good, although improvement can still be made, but we understand it's difficult to make everything really good in a buffet setting. The only quibble if I had one was that the bathtub didn't seal well so the water kept draining out of the bath, and the same went for the bathroom sink, and the tap in the bathroom sink didn't seem like it was a good fit for the sink and the water would spray out of the sink if you washed your hands or anything else. Otherwise my stay was excellent as always.
November 20, 2012
Rated 5 out of 5 by RJB127 An enjoyable stay.
When making a journey from so far away, (England) then it is essential that the welcome and the facilities are as good as they can be. On arrival at the hotel I was warmly greeted and made to feel relaxed and refreshed even though my room was not ready. I was hosted in the Executive Lounge until I could receive the room.
I was very impressed with the room and it allowed me to relax and enjoy the stay despite having an extensive business work load.
All of the staff throughout the hotel were exceptional and I am sure that this helped contribute to the success of my business trip.
January 27, 2014
Rated 4 out of 5 by SYC05 Westin Kuala Lumpur has a great location
Generally the hotel staff are very courteous, however the staff at the reception counter when I checked in late took no initiative to suggest facilities I could use for my 1 overnight stay. The breakfast selection in the executive lounge requires improvement
April 9, 2014
Rated 4 out of 5 by AngelTng Great Hospitality Staffs
I had experience warm welcome from your staffs and when I had question on SPG member, he gladly assist me. After check-in, I believe there are guest checking in every 5-10mins but the staff make it a point to remember my room number.
But I discover some discrepancy on the room itself, strands of hairs can be found in the bathtub and there is a hole in the wall paper. Other than that. I received warm service from your staffs.
After we check out of the hotel, my mum realised that she left her jacket behind hence we check with your frontdesk staff and they immediate help to check on it.
August 23, 2012
Rated 1 out of 5 by socamate Avoid at all costs
Can depend on this Hotel and its staff to perfectly spoil your holiday. There were cockroaches in the "Italian" restaurant and our room was full of flies. Pictures are with me for evidence! The staff attitude was even worse- when pointed to the roaches- its normal and supposed to be! The club room staff were poorly trained and had no clue on any aspects of customer service. Left me and my partner feeling cheated!!
February 19, 2012
Rated 4 out of 5 by berniefromBali great location, great staff
This hotel is very conveniently located in town. Good rooms, good staff. Food should be more traditional than their efforts to make an extraordinary meal that is tasteless.. for some meals.
Business center should have more extended working hours though.
Good breakfast buffet with excellent croissants!
April 2, 2014
Rated 4 out of 5 by Apecalvin Almost always an excellent experience!
The Westin KL definitely lives up to what I have come to expect from a Westin. I have stayed here numerous times, and except for the occasional lapse of service standards, perhaps my only criticism of the Westin KL would be that quite often, it runs out of suites for Platinum guests. That said, its regular rooms are very nice and cosy, and the Heavenly Bed is well, simply heavenly.
For some time now, I have wanted to compliment Odie from the Executive Lounge for always going out of his way to please. Also, special thanks to Jade from Reception, and Syed from the Executive Lounge.
January 11, 2012
Rated 5 out of 5 by saxx69 Short but lovely
As per title we only spend few hours in the hotels, and all the staff we encounter was extremely nice and helpful, and made us fell at home, really looking forward to come back.
The location is perfect
A special thank you to E jinn and Khairi
March 31, 2014
Rated 4 out of 5 by 54fighting Recent June Stay
OVerall stay was pleasant. Heavenly beds are always great. My room 1912 temparature was very warm. Turning the aircon to full fan and coldest setting did not help. This did not help my trying to get early rest at night.
Also, housekeeping on the first day left behind a wet small towel - which was probably used to wipe down the shelves and what not. Houskeeping also did not clear out the coffee powder which was used to make coffee in the strainer pot on the first day.
Parking remains a pain and should be complimentary to guests who drive; rather than being charged RM8 per day. I parked there for 2.5 days and noticed that the car park was empty most of the time.
Front desk staff remains friendly and efficient.
June 24, 2013
Rated 4 out of 5 by rabz100 Excellent breakfast
The hotel was in a good location, but I would like to add that for a 5 star hotel the service was pretty poor. We received an email indicating that our room will be ready at 3pm and while at check in the room was not ready until 4pm. You had to wait around before you can check in, and in addition I purchased the club/ executive privileges and still had to wait. The service overall was poor, you had to wait 30 minutes for a cup of coffee. You had to remind the staff. This was my first time experience at the Westin, I have previously stayed in Kuala Lumpar at other 5 star hotels in this area and by far this was probably the worse customer experience. On the other hand the Westin had pretty much the best breakfast.
July 15, 2012
Rated 5 out of 5 by nwleo After 12 years still like brand new
As frequent traveller, I've stayed here since when it's brand new to today. The rooms are very well maintained and service from reception and executive lounge and door man always excellent. They know me by name and I feel valued and it feels like second home.
Please fix the water thermometer in every room. When you use the water or shower, it can turn super hot every few second before it cools down. Only maintenance issue.
Otherwise it's excellent,
March 8, 2014
Rated 4 out of 5 by rawnerveSA Excellent hotel in the heart of KL
I always stay at the Westin when visiting Kuala Lumpur. Granted my visits are business-related (for which this hotel is ideally structured for) however I also believe it would be perfect for a vacation. The staff are very friendly and always willing to assist. My only tip for fellow travelers is to ask for a room facing the front of the hotel, as the hotel QBa bar music could be a bother for rooms facing the rear poolside. Unfortunately I did not receive any preferential treatment over my non-SPG colleagues who were with me. I will look to stay at this hotel again.
October 1, 2012
Rated 5 out of 5 by BrianFoo Excellent Stay and Helpful staff
I stayed at this property 3nights and this is my second returned to this property.This hotel will be my most favourite hotel in KL at the moment.
Those well trained and friendly staff really make you feel like your home.The room I had really spacious and big enough for everything.
The club lounge really lovely and well designed.
I definitely will stay at this property again in my future when I returning from London.
March 12, 2014
Rated 4 out of 5 by Travelalot33 Great location
Westin KL has a great location and staff are great. Club Lounge is nice and has an array of evening good, hot and cold. Buffet Breakfast is nice. Only problem we had was room maintenance - main bathroom of suite leaked water onto the floor and had no hot water. We had to change rooms, and for some reason one hotel staff member worked hard to keep us out of another non-smoking suite. Fortunately the Manager on Duty, Mandy, saved the day and got us into the non-smoking suite which was also on a higher floor. Excluding that incident, our stay was what we expected from this nice hotel in the Golden Triangle area in Kuala Lumpur. Proximity to Monorail and the hotel's shuttle to the KLCC at the Petronas Towers gives you good access to public transportation. Shopping and Food Courts are great at both the KLCC and the Pavillion Mall which is literally across the street, and a "hawker street" is a ten minute walk away.
March 15, 2014
Rated 5 out of 5 by yys21 Fantastic!
I've been a regular Westin customers whenever I visit Kuala Lumpur. All the staffs from front desk receptionist to the room cleaner were extremely friendly. Keep up the good job! Will certainly choose Westin during my next KL trip again.
March 23, 2014
Rated 1 out of 5 by MAC3 Business event Fail
Our company booked Westin Kuala Lumpur for our annual Regional Managers meeting. We coordinated and issued extensive arrival and departure program documentation in preparation for our event. We flew 10 staff in from around the Asia Pacific Region, and we booked 10 rooms on the executive club floors, along with a meeting room, for our 3-day business event.
Upon arrival, several staff were not greeted with the transportation planned, and check-in was generally inefficient.
The meeting room was not setup in advance with the agreed AV systems requested and the seating for the team was not prepared in a simple pleasant manner.
The general feeling from the team was that the whole operation simply did not care or take pride in their operation.
On two separate occasions I, as MD of the business in Asia, requested a meeting with the hotel management. The meeting never took place - again nobody seemed to care.
The Westin Kuala Lumpur was not up to the service or quality standards experienced elsewhere in the world.
March 20, 2014
Rated 3 out of 5 by Joseph1964 Home again!
Home again, as usual, the Executive Club staff made me feel like home again and consistently. However, there was a couple of shortfall that should be rectified.
1. The bathroom sink, the water pressure was low and out of position. The water tap was situated in a wrong position that washing hands became uncomfortable, pls try it. Many suites have this problem. Try 2307.
2. When I asked for 2 plates and 2 bowls, I was told that the hotel ran out of bowls. This must be joke! After 2-3 calls back-and-forth, finally they agreed to send 1 bowl for me. Then the hotel reception called again asking if everything was fine, of course I said that I only received 1 bowl. Then the reception asked if I needed more bowls. I found that a bit weird!!!
September 15, 2013
Rated 4 out of 5 by Jason77 Excellent choice
Stayed in this facility for 3 nights last week. (1/16 ~ 1/19)
Really liked the service as well as the location of the hotel. Lots of shopping and restaurants within walking distance.
Was given the choice of bkft at either 5 Senses, main restaurant, or executive lounge, and ended up eating at 5 senses twice, and really enjoyed the service from the staff there!
Only downside is the traffic is horrible as the hotel is in the Golden Triangle region, but other than that, a really great choice for stay in KL!
January 20, 2014
Rated 4 out of 5 by Edss Great Location but couldn't recognize the brand
Not so helpful staff, arrived at 4pm but room is still not ready.
We stayed at one bedroom executive residences but couldn't really recognize I am staying at a Westin.
The room is spacious and clean, but the facilities are ordinary. The TV resolution is under HD, definitely should be improved.
The pool is well below standard, and also the staff at the pool.
Overall, the hotel is located conveniently but would have expected more from a Westin.
February 20, 2014
Rated 3 out of 5 by Daipii Terrible Wifi connection
Overall stay was decent. Staff was very helpful throughout, and service of the staff was good. However, I needed constant wireless internet connection but the wifi kept disconnecting for all 3 night stays, dcsrupting my work. I travel throughout Asia on business trips and this was one of the worst experience I had with my wifi connection. Hotel like Westin, we expect more, not only on the level of staff, but on the technology aspect as well.
I would like to stress that hotel was very nice and other than the wifi issue, I had a pleasant stay.
July 2, 2012
Rated 2 out of 5 by 2309 Completely useless internet service
I am currently staying at room 2309 at KL Westin Hotel, the reason why I am still staying up at 1:33am is the extremely slow internet connection which is causing me so much extra time to do my work. For the past 4 nights staying here, the wifi connection has gone from bad to worse, despite 3 nights of repeated request for improvement from myself and the group of colleagues I am here with, the internet is pathetically slow, I cant help to write in to express my anger. The cabled connection is not any faster. I am so frustrated!
December 5, 2013
Rated 5 out of 5 by Victor Excellent Service & Comfort
Nice to know that at least someone in Westin K.L. recognizes me when I stepped into the hotel.
Puvan – you are really the embodiment of excellent customer service and experience. I am thinking if I should only stay whenever you are on duty :)
After a mediocre experience during my last visit in June, my stay in Westin last week (5th Aug to 9th Aug) are fantastic.
It’s not about free upgrade nor free dining but about the experience and comfort that I received during the entire stay.
The personal touch does perk up my stay and the warm greetings in the morning and after the day was truly worth mentioning.
Thanks to everyone in Westin for making my stay out of the ordinary.
Thanks Puvan for listening and providing excellent customer experience.
August 14, 2012
Rated 4 out of 5 by Quirky72 Location
This hotel is centrally located at the shopping belt.
March 24, 2014
Rated 4 out of 5 by Rayman House Keeping
One of the house keeping guys is not really paying attention. He left the cleaning Trolley outside between my room and room 2104 when there is alot of space in the hall area.
I thought it was ok when I left my room for breakfast but 1 hour plus i came back it is still the same. I do not know what is his reason when I realized that he is cleaning rooms on the other side of the hall.
Just thought the management should know about this as the trolley was blocking my next room 2104 door and it was almost half blocking my room door too.
May 12, 2013
Rated 4 out of 5 by nova Overall experience
Hotel was great but there were some shortcomings which i believe can be improved to make it an exceptional place to stay in. Air-conditioning in the room was not that great even when it was turned to the minimal temperature. Stayed there during the weekend and wanted to have lunch in one of the restaurants but to my dismay, there was no a-la-carte orders allowed as they were only catered to served the buffet crowd. Buffet was ongoing at 2 of the main restaurants during lunch time. Had to make my way to the hotel beside for lunch.
October 10, 2012