Rated 2 out of 5 by Erin82394 Spotty Maid Service
When I checked into the hotel on Monday night, there were no bathroom amenities in the room - no soap, shampoo or conditioner. Thursday I left the room at 6 AM and returned after 9 PM and no maid service had come by.
May 28, 2012
Rated 4 out of 5 by seg1201 New Years Eve in Vegas
While I usually stay at the bigger casinos on the strip when I go in the fall or spring, I decided to stay at The Westin for New Years this year. Ended up being a good choice. It's conveniently located near the strip, so you can walk to most of the major casinos. For me, I liked having the ability to go back to a quiet location after being on the strip all day. I've had plenty of times where the bigger casinos were so loud at night that I couldn't sleep...that wasn't the case here. Another bonus is that unlike the strip hotels, The Westin doesn't charge for their fitness center. It's not big, but it works.
January 2, 2013
Rated 1 out of 5 by Robert Very low quality construction
This building is the lowest quality, cheaply constructed, non-insulated and nosiest hotel I have ever stayed. Westin should be embarrassed about having its name on this property.
May 20, 2013
Rated 2 out of 5 by Sosfinch Heavy, unpleasant air deodorizer in the lobby and hallways
For a non smoking hotel, the odor of the heavy "air freshener" is just not necessary, restaurant overpriced for the quality served, and service less than desirable
April 19, 2013
Rated 5 out of 5 by keto1957 Excellent Staff
Great food servers at Suede
January 22, 2014
Rated 1 out of 5 by Zohy9997 Very Poor Condition
The hotel has deteriorated to the point it should be closed and revamped. It is an embarassment for you and was for me given our stay was a vacation weekend.
September 13, 2012
Rated 5 out of 5 by JJJ2013 Super Comfortable room
We love staying at the westin because of the location and comfort. Always meets all our excpectations!
January 21, 2014
Rated 1 out of 5 by RickW Westins are great, but not this one!
I recently spent 3 nights at the Westin Casuarina, and I'm taking the time to write a review to warn fellow travelers not to expect much. After proceeding from the cigarette-smokey lobby to the room, I noticed a loud rumbling sound. It was a huge piece of air conditioning equipment just a few feet away from my window on the 4th floor room. I asked to change rooms, and was taken down the hall to a room that was quieter. In the new room, the heat did not work, and required a service person to open the heater with a screw driver to turn a valve. He explained that that automatic valves were inoperative in many of the units and needed to be replaced. I tried to log on to the internet, but could not log in. After spending time with the telephone service guy to no avail, I was instructed to have the front desk do a "reset." I was not expected a science project for something that should be simple. The lady at the desk was helpful, but explained that it was a common problem. (So why, then, was it not fixed?). Also, the tub drain was clogged. Not what I have come to expect from Westin, which usually provides fantastic hotel rooms elsewhere.
February 29, 2012
Rated 5 out of 5 by Wayne Westin in Vegas
We always have an awesome time in Vegas and what makes it even better is the Westin. We enjoyed the food, the environment and most importantly the friendly staff! Keep up the high standards.
January 20, 2014
Rated 2 out of 5 by kangol73 After 3 stays and horrible service never again.
Let me just say I give places a chance. I have stayed here 3 times but will never stay here again. The first time was actually ok with the exception of not having a ihome dock as listed in the comfirmation page. The second time the same thing no ihome dock, I was then first on a list to recieve one if someone would get up and physically go find one. I checked in early on a Thurs for 4 nights so it should'nt have been hard to find one. Needless to say I never recieved one and I had annother reservation the following week for 2 rooms, I requested to have the rooms connected and havea ihome dock there.
Oh but wait, My last visit was the worst. Again no ihome docking station and the mini bar did not work..... at all. I was told not only from maintenence but also staff that that is how cold the mini bar gets. Wow because it didn't work at all and had the unworking fridge smell. I had to persistently insist and complain to be moved to another room with a working mini bar and a room with I home dock. If you are going to advertise something, provide it. Finally I was moved. Didnt get to be next to my friends but at least the mini bar was working and there was a I home dock, finally. 3 reservations too many!
June 21, 2012
Rated 1 out of 5 by SPGRocks Awful Management
The hotel itself is fine. Clean, big rooms, decent room service, convenient location. However, the staff and particularly management are not up to Starwood standards.
I'm platinum SPG so I stay at a lot of Starwood properties. Their billing system was down so they weren't able to print or e-mail me a folio (bill) at check out, but the front desk assured me it would be e-mailed in a couple hours. However, my credit card had already been charged for the room....
6 hours later, no folio. So I call the hotel. The manager Samantha's response was "sorry, nothing we can do." When I asked if it were possible to come up with an alternative such as a manual or handwritten receipt, Samantha the hotel manager said no. Now, I wasn't trying to get anything for free, I just wanted a receipt for the charges at the Westin so I could submit an expense report the next day.
Thus began a 24-hour ordeal of multiple calls to Starwood and customer service, which eventually culminated in receiving a handwritten receipt from Samantha, the manager. This was exactly what I'd originally asked for.
It is now 5 days later and I still have yet to receive a formal folio from this hotel.
I will never stay at the Westin Las Vegas again.
October 30, 2012
Rated 2 out of 5 by JSeng Disapointed Platinum Member
I practically lived in a Westin for 6 months and therefore expected wonderful customer service like I have received in the past. I was sorely disappointed. We arrived early (noon) and was told the room wasn't ready. They gave us water and we sat at the bar. 2 hours later I checked the front desk to see on the status of the room and was asked to get my ID, which I was a little annoyed since I was only checking on status. When he did check, he excused himself to the backroom for 10 minutes and when he returned told me that he couldn't reach housekeeping. He said he would call me when the room was ready. I was not reached until after 4pm and then was told the TV wasn't working and that someone would be there to look at it. Great, so after waiting for over 4 hours, I have to wait for someone to fix something in the room. Later that day I asked for a late check out (1pm) and was told that I could get a late check out if I changed rooms because they needed the suites for Platinum members. Maybe I'm missing something but I couldn't check in until after 4pm, so how is it that I can't get a later check out? does it really take 5 hours to clean a room? I was very disappointed with my stay and was happy to be moving to stay at another hotel.
June 4, 2012
Rated 4 out of 5 by Leis Great hotel
The room was great, my husband was thrilled with the HD TV in the room. However, I asked at check in if there was a hot tub and was told no. I was incredibly disappointed when I looked out my window just prior to check out to see a HOT TUB below me. I would expect Westin staff to have better knowledge of the facility. The same person checked me out. I mentioned the bad info and she said she had asked someone AFTER I asked and discovered they did have a hot tub. Nice if she would have asked before she gave me bad info. An insincere sorry didn't really make me feel better about missing the hot tub.
April 2, 2013
Rated 5 out of 5 by vacationer Wonderful Staff and Service!
This is was our 2nd time staying at The Westin Las Vegas Hotel, Casino & Spa. Our first time was in November of 2011. They have made many upgrades since taking over this property, and we certainly noticed them.
For this visit, we were celebrating a milestone birthday.
In the Past 18 months we have stayed 4 times at Westin Las Vegas Properties, and have always been impressed by the facilities and staff. However this is the first time we have ever been called before our visit to see if we had any requests to make it special. Heidi was wonderful. We had hoped to upgrade to a suite using some of our earned suite nights, but there were none available when reservations were made. When Heidi called, we asked since there we no suites available, if it would be possible to get a high floor at check-in. We were told there would be no problem. My were we surprised when we checked in, not only were we on the 17th floor, a suite had been found, and held for us. It made this an extra special weekend.
The gentleman (I am sorry I forgot to note your name), that checked us in on the 13th, and out again on the 16th was also very professional and went out of his way to service us.
Both Heidi and this gentleman knew we were celebrating a milestone birthday, and a wonderful cake and wine were sent to our room. It is small details like this that make Westin's our first choice of SPG hotels.
June 17, 2013
Rated 4 out of 5 by DaveXX1 Amenities
There was a bottle of Body Lotion ONLY in the room. NO Shampoo, Conditioner or Bath Gel in the bathroom.
At 4:00AM< I was not going to call someone for shampoo, I was running late for my flight.
January 19, 2014
Rated 5 out of 5 by hdawg A Model of how a Hotel should run
This property is a model for how any hotel should be. The staff were all warm and inviting from the valet, through check-in/out staff, housekeeping, and restaurant.
The property is .5 from the strip, and if you don't mind waling is not a problem at all. Getting a taxi is no problem and frankly the location in the middle of the strip is prime.
Nice bonus, if you choose green choice where you skip housekeeping for a night and get 500 points instead a baggie will be left on your door with a new bottle of water and resupply of coffee. Little things make a big difference.
Super happy to have stayed here and would gladly come back.
Even though I was not upgraded to a suite (no space), the room was plenty big and quiet at night.
October 5, 2013
Rated 5 out of 5 by Cocoa916 Great customer service!
Had a one night stay at the hotel. Location is not on the strip, but very close proximity, which for me, is very nice. What impressed me most, was the staff in the lobby made themselves readily available to assist guests. Very attentive! Also, Sean had excellent service at the front desk. Very courteous and great SPG recognition. I feel that the hotel works very well as a team to provide excellent customer service.
November 21, 2013
Rated 4 out of 5 by hangingchad Decent location, great staff
Stayed at this hotel to celebrate my friend's 30th birthday. The manager upgraded us to a suite after the first night and sent up a plate of food and a few beers with a personal note (very nice of him). Overall, the hotel was decent - Las Vegas has never been a place to stay loyal to big chain hotels. However, this Westin provides a decent option if you are wanting to rack up SPG nights / points and still stay at a nice hotel. Small casino inside the hotel was adequate. Service was excellent. I would stay here again although it's not quite on par with many of the other hotels in Vegas.
November 21, 2012
Rated 3 out of 5 by DRJRL Like to rate higher due to staff, but overall, just can't
I've been to Vegas over 120 times since 1979 and have stayed in everything from the seediest motel one could imagine to penthouse suites at the most expensive luxury hotels. Last time that I stayed at this particular hotel it was not a Starwood property (over 10 years ago). I needed some stays to re-qualify for platinum again. So, I decided to try the Westin instead of some of the non-Starwood hotels that I have been patronizing on recent trips to Vegas, in spite of several 2013 complaints on the SPG site from other Platinum members about it being "the worst SPG hotel I have ever stayed at" and "the worst Westin I have ever stayed in". Our experience was a very "unremarkable" experience. Nothing really bad, yet nothing especially noteworthy - except for the pleasant staff members. Positives - friendly staff, our A/C worked well (106 outside!), got an extra 500 points for checking out before 11 AM the next day, nice Westin beds, got a personal call from Heidi at the Westin on the following day to thank us for staying and wanted to know if everything was OK I routinely get emails and some letters as a follow-up "thank you for staying with us", but never a personal call before (nice touch). Negatives - check in (3 PM) on Sunday took a while. There is a separate desk for Platinum/Gold SPG members, but that desk is also for casino players club members. The line here was much longer than at the "regular" desk, mostly with casino club members. When I finally got to the desk, Albert was very courteous, polite and efficient. No upgrades were available - I had checked mid-week and there were lots of rooms available at lower prices (a sign that occupancy levels were not high) but apparently a "big group checked in at the last minute". I was a little disappointed, but I do understand that routine platinum upgrades are dependent upon availability when checking in. I always appreciate it when available and understand when not. Public areas of the hotel are past their prime and one feels like one is in a downtown Vegas hotel. This hotel is just off the strip and definitely not in the luxury/glitzy hotel category. "Coffee shop" type restaurant and mediocre buffet breakfast for Westin standards. The "Hotel Amenity Charge" of $19.95 (or "resort fee") is common in many Vegas hotels, but since it covers some of the supposed benefits of SPG platinum status, it would be nice if a discounted amenity charge was made to platinum members. So, to summarize - if you get a good deal or need SPG credits, then this is a satisfactory place to stay - but don't expect a top-level Westin experience.
August 20, 2013
Rated 4 out of 5 by KeithH Its Westin
In the scheme of SPG properties I would say this property rates right where it should. Its a Westin that is doing everything right. The facility is off the strip but within a short walk. The price beats Strip casinos . Room is a little small for Vegas, but very nice. The Casinio in the hotel is pleasant and clean with mainly hotel guests. It attracts a sensible "Westin-kind" of crowd. Additionally $5 Blackjack on a Saturday night is a nice find if you like to gamble but are running low on funds!
Its not glamorous or the Luxury Collection, it is just very nice.. Very dependably Westin
September 15, 2012
Rated 5 out of 5 by Calgary99 Westin is great place - ignore negative comments
we stayed there with my mother in law who is 88. My kids wanted us to stay in the big name strip hotels. I am glad we stayed at the Westin. Being a smaller hotel was great in getting quick access to parkade as we drove to the major hotels and shows (parking is free at the other hotels but we used valet parking for $5) which is a lot easier than walking all over. The staff are very good. The buffet breakfast was great. Overall very good value. The Westin beds are always great and can be counted on for a good sleep. One teeny item is they need to shampoo the hallway carpets more often.
April 1, 2012
Rated 2 out of 5 by regg87 away from the scene
Hotel located a bit far away from the main scene. Around the hotel is going construction work now, at least our room had this kind of view, dark and noisy.
Standard room is included all standard accessory for Westin.
The hotel is always full of visitors, as it's a place for constantly conferences and home for all airlines crews.
Elite membership status of SPG program, doesn't mean anything, because the participants with the Platinum level, is every second person. Don't should count for upgrade the room!
For breakfast, have to stand in line, as well as during check-in and check-out.
Staff at the reception is not polite and friendly (apparently, because endless stream of visitors).
Fitness center is well equipped.
March 26, 2013
Rated 4 out of 5 by Paul67 Great Location
Hotel is in a great location just off the strip. Rooms are a good size and are clean and well maintained. Great fitness center and pool. Casino is lacking, but all the great casinos are a 4-5 minute walk away. Parking is ample and within a easy walk with quick check in and out.
October 22, 2011
Rated 4 out of 5 by bmag bmag
my family and i checked in on a saturday 8/18 and the computers and credit card machines were down. though many customers were frustrated i must commend the staff and especially management for the way they handled the situation. they were literally running to try and satisfy people even with a simple bottle of water for people waiting on line.. very sincere in their apology for the inconvenience. the staff at the spa and pool were outstanding!! i wouldn't pick this hotel to gamble though. the dealers were not to friendly other than the dealers the experience was very good
August 21, 2012
Rated 5 out of 5 by Phxtraveler21 Wonderful stay!
We recently stayed over New Years and had to share our experiences. First let me say that this hotel is a bit older and does show its age a bit so set your expectations accordingly. With that said however, it was perfectly clean and I feel the service is some of the best we have had in Vegas. Everyone was very friendly and accommodating. The hotel had little treats like a managers reception every night where they served wine, beer and finger foods that were very good. They also had a hot cider stand one night it when it was very cold. Also on new years they handed out hats and horns. What more could you ask for from a hotel that is reasonably priced and still very close (5 minute walk) to the strip! A+ in my book!
January 8, 2013
Rated 3 out of 5 by JBHorner Better Value Elsewhere
I've stayed at this hotel three times in the last year. On only one of the three stays was I impressed. The other two (inclusive of the most recent) left me feeling that I should have selected one of the other hotels in the area. For the price...particularly in Las Vegas, I would expect a larger room. The views in this hotel are of parking lots. Yet, curiously, they claim to have a "city view."
As a SPG platinum member, I have to say that the recognition at this hotel is very poor. The SPG priority desk is often not staffed. At most other hotels, at which I've stayed, there has been a note from the manager and some recognition (fruit, high-end water...something) of my stay. Not so at this hotel. It's not that these things make or break a visit for me, it's that this hotel doesn't do them. Also, there is no consistent place for happy hour, etc., as with other Starwood hotels.
The fitness center in this hotel is less than ideal. The equipment is outdated and/or in disrepair. It is also very small.
I did find the staff at this hotel to be very friendly and professional. But, alas, that does not compensate for the other issues noted.
January 13, 2012
Rated 1 out of 5 by cywy Eeh
Of every hotel within Starwood, this has been my least favourite. Little things like one pair of slippers for two people. One chocolate for 2 people (there were two used beds, two types of deoderants, Two completely different luggage sets so I dont think they could say they didnt know two people were staying in the room). The cleaning staff threw out my shampoo and conditioner and also played with my prescription toothpaste and electric tooth brush that I ended up having to throw them out. I love Starwood. I love Westin. I really dont love this location
February 16, 2013
Rated 3 out of 5 by KFS67 Nice and quiet, away from beaten track, but still near strip and mono rail.
Smaller and quieter than the large hotels right on the strip, which I dont mind. Gym, bottled water, and coffee machine is included, but there is a resort fee that pays for that, When comparing prices with other hotels, remember, if there is no resort fee, you probably have to pay $20 or more to use gym daily and there is no coffee machine or bottled water in the room. For SPG Platinum they waive the resort fee which is good.
Biggest draw back of this hotel is the lack of a club lounge with breakfast and afternoon snacks. That was very disappointing.
September 29, 2012
Rated 4 out of 5 by elshort Smoke-free -- so refreshing
The most striking aspect of walking into the lobby for the first time is that it wasn't filled with smoke. It was a great feeling. The entire hotel is smoke-free, which was a refreshing change from the other hotel/casinos I had to spend time in during CES for business reasons. It was the first thing I noticed when I walked over to the registration desk, and then someone nearby handed me a bottle of water while I waited in line.
It was quiet, it was smoke-free, and it was nice. It made for a great home-base during my trip there. Thanks, Westin.
January 12, 2012
Rated 2 out of 5 by JamesAZ Not a category 5
I should have listened to the other reviews, but wanted to use points and stay near the strip so hoped for the best. This hotel is in no way a category 5 (even the rack rates demonstrates this). Next time, I'll just pay to be on the strip - using points was a waste. It is simply a below average Westin hotel in every way. The staff was great, but the pool is mediocre, the location is mediocre, and the rooms are comfortable, but dingy. Finally, they charge a $35 pet cleaning fee. That's fine, but it should be disclosed up front rather than at check in since most Westin hotels I've stayed at do not charge a pet fee. I even called in advance to ask about their pet policy and the fee was not mentioned. As a category 4, I would rate this hotel average.
June 15, 2013