Rated 5 out of 5 by Malkie getaway
The hotel catered to all of our needs. We were a group ranging in age from 2 yrs. to 72 years. Can't wait to return.
August 2, 2014
Rated 4 out of 5 by 10izboy Good Hotel, Great Location
Typical Westin Hotel, facilities and service all first class. Hotel feels a little "disney like", but over-all the best hotel to choose from in the Collingwood area.
Biggest complaint, long dark narrow hallways, very claustrophobic feeling and out of keeping with rest of hotel.
July 28, 2014
Rated 5 out of 5 by TEE1 THIS HOTEL IS GREAT!!
My family and I stayed at the Westin last week, for a family get away it was wonderful. My kids loved the place from the pool to the hot tub... We will be coming back real soon. I highly recommend this hotel.
July 28, 2014
Rated 5 out of 5 by Happytraveler17 Excellent and amazing!
We stayed at the Westin in Blue Mountain for 5 nights with our 2 kids. It was an amazing experience and everything was beyond our expectations. We had a one bedroom suite and it was enough room for all four of us. The service was impeccable as well as the food. I would highly recommend this hotel for a relaxing and comfortable experience for families and those without kids!
July 20, 2014
Rated 3 out of 5 by dydy LEFTOVER FOOD IN FRIDGE
I found a box of leftover pizza in my fridge but it was not there the day before and it does not belong to me. Someone must have accessed my room and put it in my fridge. This feels extremely unsafe.
July 27, 2014
Rated 5 out of 5 by BogieB Great place to stay!
My wife and I stayed at the Westin Trillium House for our first time this past weekend and it exceded our expectations. We were met by many warm and helpful staff that were friendly and professional. We were immediately upgraded to a suite upon arrival, which was a pleasant surprise. The room was spotless and comfortable.Two issues with a missing lightbulb and a non- working fireplace were quickly fixed with a call to reception. We had a wonderful meal at the Oliver Bonacini restaurant. Check In and Check Out were easy and quick. Overall, the experience was truly wonderful and we won't hesitate to return.
December 15, 2013
Rated 4 out of 5 by kman2014 Great family getaway!
spacious accomodations and lots of family fun right at your doorstep.
July 28, 2014
Rated 3 out of 5 by NotTooBad Regular SPG user
Good hotel but not excellent and not 5+
Worth while if there are special pricing but not worth their full price.
Good for a 3+ hotel
July 21, 2014
Rated 5 out of 5 by momof3 momof3
Excellent hotel - door staff amazing! Nick is so friendly! Pools nice and warm! (but merky) Beds amazing! (but pullout sofas has metal bar across center and hits back and there are squeaky and no roll away beds) loved the kitchen! Big rooms! One bedroom is just as much space as loft! bathroom fan not working in loft 464 and refrigerator door needs to be flipped as open from left to right but left side against wall with dining table inches away; visited back in 2010 and enjoyed stay then as well! We will return! Very quiet - even ran dishwasher and didn't hear as sleeping. Elevators fast!
May 14, 2012
Rated 5 out of 5 by geehosaphat Nice room, good location
Enjoyed our one night stay, will stay again,
clean, well maintained, comfortable.
Did not however appreciate noisy delivery trucks in the back of hotel,in the morning.
July 18, 2014
Rated 5 out of 5 by Rosabella Family and friends
Loved the place rooms very clean staff and area restaurants were great.
July 19, 2014
Rated 5 out of 5 by rewardtime4 EXCELLENT HOTEL
Janet at front desk was most helpful regarding a minor mixup in reservations.
All front desk and staff were very courteous and helpful.
July 17, 2014
Rated 5 out of 5 by Cathy1515 Clean and spacious
The 1 bedroom suite was spacious and clean. The hotel was close to all the Blue Mountain activities yet not right in the noisy village (5 minute walk).
Staff were friendly and very helpful.
July 15, 2014
Rated 5 out of 5 by RichardT Friendliness
This hotel has very friendly staff!!!
July 17, 2014
Rated 5 out of 5 by Char27 Comfortable and Convenient
Love the kitchenette & pool.
Restaurant in hotel not great and overpriced.
July 16, 2014
Rated 3 out of 5 by Molson986 Weekend Stay
Was disappointed in the comfort of the bed, kept feeling I was falling off the edge, big hump in the middle. The TV was stressful, didn't always work had to call maintenance, didn't really fix it. Hotel was not as good as my stay at the Ottawa Westin. My room for 2 nights was $620.00, at that cost I expect more
July 7, 2014
Rated 4 out of 5 by st23 the hotel has spectacular room views
everything was excellent except there was a lot of dogs everywhere ie. lobby , hallways and outside of hotel.
pets should not be allowed, vacationers should leave them home with a pet sitter.
that was not appealing.......
July 10, 2014
Rated 5 out of 5 by Dilly A Perfect Getaway
Love,Love,Love Blue Mountain Westin. Have stayed a few times now and am never dissappointed. After a day at Scandanaive Spa,few cocktails and dinner at one of the many choices of drinking and dining,then closing of the night with a nightcap at the Westin lobby bar,falling into the heavenly bed is the ultimate day!!!
The lobby bar falls short of an expectation of comfort. Not enough seating,no high top tables,all bar stools.. not a cozy atmosphere,and the coctail menu is gross..who comes up with those ideas...yuck..however our bartender was amazing and made us what we wanted..that was special. Going to Westin with there spring special room rates and the springlicious menu at Copper Blues makes the night very affordable.
May 20, 2012
Rated 5 out of 5 by Rosy The Westin Trillum House- one of the best Canadian hotels!
This is our second time visiting the Westin and will not be the last! Everything was great from the start when the kind staff greets you and offers you great customer services to the end including all the little details you find along the way. Great rooms, great view, very clean and the best part was the kitchenette with everything I needed to prepare a quick snack and warm up some food and drinks for us. We also enjoyed the amazing outdoor hot tub while surrounded by the icy snow. In the evening we enjoyed the convenience of the amazing Oliver & Bonacini restaurant located right in the hotel lobby - great food. We are already thinking of our next visit. Can't wait to come back and experience it all over again and again!
December 23, 2013
Rated 2 out of 5 by miumiu Nice staff but poor facilities
1. When I entered the bathroom, the garbage bin was not on top of the toilette;
2. There were silppers for us;
3. There were 24-hour room service.
However nice staff!
January 18, 2013
Rated 5 out of 5 by fluffy1 enjoyed
loved room - slept like a log. staff super friendly and helpful. will be back.
July 7, 2014
Rated 5 out of 5 by Kimmy103 Stylish classy hotel in fantastic location
This hotel exceeded our expectations the 1 bedroom suite was beautiful (we were in the newly renovated Suites on 5th floor) Everything was perfect including the in room massage we arranged with the front desk prior to our arrival (Tina the RMT was wonderful) I would highly recommend this hotel and will definitely be returning! Front desk staff always helpful with a smile (Stephanie was so nice and helpful) and the door men were always so pleasant and helpful they couldn't have done more to make you feel at home and put a smile on your face.
July 15, 2013
Rated 4 out of 5 by VanLeijenberghlaan This hotel is excellent
Excellent rooms, very good services.
July 5, 2014
Rated 5 out of 5 by monkey91 Food & beverage
I was not impressed with the quality and prices at the Oliver & Bonacini restaurant. The decor is nicely done, however, the prices for breakfast are outrageous, and I didn't care for the fried potatoes deep fryed, they should be done on the stove.
June 26, 2014
Rated 4 out of 5 by Taz67 Beautiful Spot
Blue Mountain is a beautiful spot and the Hotel was great!
July 2, 2014
Rated 5 out of 5 by Sable Family Break
Excellent break - plenty to do for the kids
June 28, 2014
Rated 4 out of 5 by Jay1234567 Great hotel
Beautiful winter location. Snowed while we were there so it was perfect. We attended a company Christmas party. Excellent facilities and great staff. Lots to do for the whole family. Only negative was our TV was broken, normally we would not have cared but the kids were staying in while we were out at the party. Staff tried to fix it and even offered to replace the whole TV. They offered up DVD's and it worked for us. Staff is incredibly friendly and we are planning to visit again just the two of us this time.
December 9, 2013
Rated 5 out of 5 by HotKitten1 Beyond expectations
Very we'll kept, nicely kept room. Would definitely come back again.
June 24, 2014
Rated 5 out of 5 by 57joe Westin Collingwood
lovely hotel, close to all village amenities, very friendly staff, great restaurant at reasonable prices
June 23, 2014
Rated 2 out of 5 by pfanian Room Not Ready for check-in time
Our room was not ready until 4:30, later than the hotel's own "guaranteed" deadline, which caused us some difficulties as we were travelling with children and arriving from far away. Despite the Hotel's guarantee check in time, there is no clear guarantee policy and it is up to your negotiation skills and patience or the graciousness of the hotel staff to offer you a just (or unjust) resolution. Customer service staff need some polishing to handle such requests and the tone could be more sympathetic.
August 6, 2013