Rated 1 out of 5 by UpsetAgain123 Double Bill-Again
I had stopped staying at the Westin because inevitably they continued to bill for water or other items that were never used. It had been 3 years since I last stayed...choosing other local hotels. I thought I would give it another shot. This time, you not only billed my company credit card for the cost of the hotel...but you billed my personal credit card as well. I am starting to think your staff work on commission. Errors occur...I understand. But the errors this particular hotel make are the norm and the customer service is terrible. I'll take another 3 year hiatus from the Westin.
July 29, 2013
Rated 2 out of 5 by Andy88 Bad sleep and shower experience
We are not complainers, but wanted to write to share because has never been this way at any Westin before this trip. The pillows were soupy soft so we tossed and turned all night. The towels were like old bath mats, small and raggedy. The water pressure in the shower was terrible. The new rain heads in the shower are neat, but were only two inches above my head so water went everywhere if I got under to get some pressure. We literally only slept and showered there for the night so for all of the important things for rest and wake up to be bad, we won't consider staying there again.
March 13, 2013
Rated 4 out of 5 A great business stay in Arlington
I was very pleased with my stay. I had business on Capitol Hill and upper NW, and tried to find hotels in those areas. But, none met my standards across fitness, spa, access, business-friendly amenities. So I took a chance on Arlington Gateway and was really happy I did: Staff great; Metro nearby gave me total effortless access to all of Washington. Gym, pool, hot tub very well maintained and above standards in other hotels. Room service very responsive and the room was immactulate each and every day. Wifi, however, was terrible, and this is important to me on business travel.
March 24, 2013
Rated 4 out of 5 by Wes46 Good place to stay.
Good friendly service by all staff and quiet area.
April 8, 2014
Rated 3 out of 5 by return15 Convient location
We try to stay with you when in the area. Over the past few years, the resturant has improved by leaps and bounds. David has done a tremenous job with both his staff and the quality of the meals. We remain disappointed with housekeeping. This time we never received new disposable coffee cups or replacement coffee for the coffeemaker. Also, there was no newspaper delivered...at checkout we were informed that now you need to request one...why were we not asked at check in if we desired a newspaper or not? We will continue to stay with you because it is very convient for us.
September 12, 2012
Rated 5 out of 5 by HSdir Comfortable neighborhood
I enjoyed being within an easy walk of many cafes and shops.
April 6, 2014
Rated 4 out of 5 by JDT33 Definitely recommend
The staff was extremely friendly, always available to assist. The hotel is beautiful and located very conveniently to everything.
My only issues were they list self-parking but when we asked upon arrival we were told there's only valet. There were also markings on the sheets which could have just been from the washing machines but it was a bit disheartening. I'm sure if I had called they would have taken care of it immediately. But as it was 1am it seemed a bit of a hassle for us when they changed them in the morning.
I would still definitely recommend this hotel.
January 22, 2013
Rated 4 out of 5 by Roberta95 Great stay but...
Everything went very well except for the fact that the restaurant was closed for private parties both nights of our stay. That made it difficult because we were traveling with our dog and we normally eat in the lobby with her by our side. Staff recommended room service but I have always found that the wait is too long and the food costs much more than the restaurant. Also, we asked for a refrigerator because we brought food for our fog. The first one didn't work and we had it replaced. By the morning we wre leaving, the second refrigerator wasn't working either.
December 18, 2012
Rated 2 out of 5 by Thermo This hotel has work to do with its staff
This is one of those hotels that caters to the many governmental business in the area. I would not stay here if I had a choice. There were multiple bad experiences on my two day stay.
1) Room is not really clean. There was a used shower cap on the floor when we checked in.
2) The oatmeal breakfast in the morning (room service) was cold
3) We upgraded to a "corner room" for $20 extra. This room is no better than any other room. The "corner" is just really a room with extra corridor space to get to your larger small bedroom area. Very disappointing and misleading
December 17, 2012
Rated 3 out of 5 by goofy697 Valet parking is terrible and rooms are dirty
The Hotel needs to improve on room cleaniness. Our first attempt at a room on the 4th floor was filthy. There were stains on the pillows, the floor was not swept ( dirt all over the floor), bathroom had dirt all over the bath tub. We refused this room and went downstairs and they gave us a different room. However this room had a broken refigerator, so they brought in another one for our use. Overall the rest of the stay was good, until we went to pick up our car in valet parking garage. After several minues of trying to wake up the attendant behind the glass window, she gave the valet attendant the wrong car info and he brought us the wrong car. If we wouldn't have look puzzled we probably could of drove off in the wrong car.
September 4, 2012
Rated 5 out of 5 by skim730 As expected!!!
Staple hotel for me. I am usually here once every 3 weeks for a regular office visit. What I love most about Starwood brands and especially the Westin properties for business is the consistency, familiarity and professional treatment appropriate for business-class hotels. This Westin is easy, I am always able to check in in less than 5 minutes, there is a Starbucks in the hotel which is critical in the mornings and the staff is always very pleasant and very accommodating. I have always received great service here every time I've stayed.
April 30, 2012
Rated 5 out of 5 by CapitalHillClassicMom Great Service and Awesome Hospitality
There was some confusion upon check-in about our room, and the process took longer than expected. My mother is elderly and was tired from the trip. The Bell/Luggage Attendant that was assisting us recognized that my mother needed to sit down and immediately seated her in the lobby. This attendant stayed us through-out the process, and made my mother comfortable. The staff did nothing but impress us with their awesome hospitality and service. Our room was clean and well stocked. Though my roll away bed was not in the room as requested, the staff made sure we had one within minutes. The food and service in the restaurant was great. My only issue is the price for parking at $25.00 per day. Though the valet service is also great, it is expensive.
February 20, 2013
Rated 2 out of 5 by BillF18 Neat & clean Hotel Close to Metro
Also - lots of restaurants nearby and good proximity to DC airports.
March 28, 2014
Rated 3 out of 5 Lacking Attention
when i arrived on Sunday, the plumber was still working an issue with the faucet in the bathroom. A part need to be ordered. the part was installed on Monday, the faucet was still leaking. I mentioned it to the front desk on Tuesday, to have them look into the issue. the faucet leak was never corrected. the TV had issues with several channels cutting in and out. Only one regular coffee pouch was left where there are usually two. Overall, the stay was okay, not up to the normal great standards of a Westin. Attention to detail is lacking.
November 19, 2012
Rated 4 out of 5 by DL41 Plumbing noise kept us awake
Noise kept us awake throughout the night.
March 27, 2014
Rated 4 out of 5 by joe102 Normally very good but had problems this time!
Have stayed here MANY times and am platinum status.. Normally very good, however several things not right this time. 1. Had an important mail delivered there before we arrived. Was told repeatedly it wasn't there for three days before it was finally located "up in the office"! 2. Internet service in our room 1208 was terrible! 3. Toilet in room refused to flush well. 4. Club room breakfast items were acceptable, but evening selection was poor - even ran out of diet cokes! 5. Room service didn't have a club sandwich or french fries!
October 29, 2012
Rated 5 out of 5 by mary1962 Great stay
Stayed at this Westin in July 2013. Found none of the concerns from some negative reviews. We arrived at 11 am and were allowed to check in early to a clean and very comfortable room on the 11th floor. We had breakfast in the restaurant one morning. Excellent service and delicious food. The bar service was excellent. We found the front desk staff to be courteous always. The staff was friendly and accommodating. We did not use the pool or exercise room. But we found the hotel to be quiet and very comfortable. We turned the thermostat down to 70 and the room got down to 70. It is very convenient to the Ballston Metro. I would not hesitate to send friends to this hotel or to stay here again. Lots of dining opportunities within walking distance to the hotel.
August 8, 2013
Rated 2 out of 5 by Academic Underwhelmed
I am becoming more and more convinced that when you are a young or middle aged female, you get given the most basic room possible. This time there were so many shortcomings, I will list them: Inadequate lighting in hall and room (5th floor). A bathroom door that wouldn't stay open when I wanted it that way. Lousy view (of the roof of the restaurant). Maid service that neglected to replace used up shampoos and complementary water (I tipped her anyway, I'm sure she suffers too). No free internet. Really??? Concierge who gave me the wrong directions to my office, two blocks away, but I walked about 8 to find it. If you are staying in this area, there is a better inn 2 blocks away that charges the same as this one but includes internet, breakfast, and dinner!
August 23, 2013
Rated 1 out of 5 by POKEBOY10 HOTEL
I SPOKE TO THE MANAGER AT THE WESTIN IN ARLINGTON GATEWAY AND MY ROOM WAS A WRECK WHEN ARRVING IT WAS SPOTLESS AND CLEANINESS THERE WHERE LOTS LOTS LOTS OF MECHANICAL PROBLEMS THAT WERE'NT ADDRESS WHEN ARRIVING. MY FRAUCET WAS BROKEN AS WELL AS MY SHOWER HEAD HAD OLD WATER COMING OUT OF IT AND AS WELL THE REFRIGATOR BROKE OUR LAST NIGHT STAYING THERE WITH OUR PERSONAL ITEAMS INSIDE OF IT. WE ENJOYED THE HOTEL VIEW AS WELL CLEANINESS ROOMS WE HAD BUT THE MEACHNICAL AND ROOM SERIVCE STAFF WERE VERY POOR TERRIBLE EXPERINCE.
February 18, 2013
Rated 3 out of 5 by DMarie26 Below Par
The location was great. Walking distance to very nice restaurants and shopping. However, the room temp was too hot at night, even though we set the thermostat to 65 in an effort to cool the room. The shower temp never got really hot, especially on the one cold night when it never got hot. The liquid bath wash was not replenished and there was no shower cap. The bed was not as comfortable as I expected for a "Heavenly Bed". For the price, I expected the place to knock my socks off. It did not. I considered it overpriced.
December 10, 2012
Rated 4 out of 5 by oldWobbly Good location, comfortable and spacious room
This particular SPG property really impressed me with the size of the room, the very comfortable bed, the easy chair with floor lamp, and the lovely view of autumn trees in the surrounding neighborhood. My only criticism would be the lack of newspapers. In five days, I was only able to get the Washington Post once, although I had requested it upon check-in. It's delivery was repeatedly promised, but when it never arrived, I would call again and would be told it wasn't available, copies were all gone, or various other excuses. I would be told it would be delivered to my room later, but it never happened. Maddening. In addition, it would be nice if there were a brick-and-mortar gift shop for sundry purchases; something beyond the useless window display "gift shop" ….
November 26, 2012
Rated 4 out of 5 by Ted2014 Very nice hotel but...
The hotel is great except it does not offer complimentary wifi in the guest's room. That was my only disappointment in our stay. Such a small addition would have made for a nicer stay.
March 17, 2014
Rated 4 out of 5 by family Parking
Really hated your valet parking - too muich time and money spent . You have tons of parking space below & it was very expensive to have to pay for valet parking each day. PLEASE PLEASE consider self park at a much reduced rate. You will make more money and have happier customers. Many other hotels with the space you have do just that.
I may not stay at your hotel again because of this fee.
And please tell those of us who GO GREEN that we cannot use your $5 coupon at Starbucks - very embarassing. Put it on the coupon.
February 11, 2013
Rated 4 out of 5 by Texas4 Nice Holiday Getaway
Although the hotel is a little removed from DC attractions, it is nice and not too far from the Metro Stop. There are lots of restaurants and a small mall close. Our rooms were fine, even though we were not upgraded for SPG and the Concierge room was closed - which is HUGE for us. (I probably would have chosen a closer hotel had I known that.) The biggest frustration was we could never get internet in our rooms even after 3 calls to IT. We did like the restaurant staff and had great service there every morning.
December 31, 2012
Rated 5 out of 5 by lkd6 Provided an alternative to help customers.
This was in conjunction with a big celebratory on January 20. Friends were meeting me there to have dinner and then go to the event, but fortunately I received an email indicating the restazurant would be closed. The hotel thoughtfully prepared an "in-house dining menu", and we ordered from it and ate in my room. We just needed a light meal, and we had some good time to visit in a quiet place before our noisy event. The food was good, and service quick.Westin was very accommodating and comfortable - thank you!
January 22, 2013
Rated 5 out of 5 by JohnK144 Very Quiet, well-kept hotel in nice area
I was extremely impressed by the how quiet and spacious the rooms were. The lighting was also very good. Extremely comfortable bed and desk chair. The wired and wireless internet worked very well also. Very friendly and helpful staff, and the housekeeping was better than what you see in most hotels today. Many nice places to eat in all price ranges in the area. The only thing missing is the standard gift shop that you find with most other hotels. Overall, a very much preferred hotel for the business traveler.
November 19, 2012
Rated 5 out of 5 by Dman130 Very Comfortable Beds
I enjoyed my stay, the rooms were very comfortable and staff was excellent.
March 15, 2014
Rated 3 out of 5 by Dave68 This hotel needs some tweeking
Stayed for the week of the 4th(July)----One light had a dead bulb. There is a switch on the wall that seemingly did nothing. No water pressure in the bathroom sink, as well as NO COLD WATER in said sink. The shower head you can practically pull out of the wall, as I almost did when trying to turn it towards the shower wall. The first two days there the concierge was nowhere to be found when we went to ask questions. Also the fan/ac in the room was very loud. They give you coupons if you decline towel service which say you can use then anywhere in the hotel, which turned out to be false. See Starbucks and the bar for drinks.Other than that, good location, friendly staff, and very clean, except for the cheerios that were outside of our door when we returned from an excursion Monday night.
July 9, 2012
Rated 5 out of 5 by Bubba Great stay.
Great food, great staff, great ambience...
March 16, 2014
Rated 4 out of 5 by Irish1 Very Nice hotel with small glitch
Hotel was clean and bright. Great location, walking distance to may things. Room was very nice and clean .
Small glitch, parking is valet, not many alternatives. Valet was a bit too assertive with luggage upon arrival and departing process to get car is not clear.
Overall, a strong recommendation with a small customer service tweak.
February 22, 2014