Rated 4 out of 5 by dave682 great hotel for area.
very convenient to airport and area shopping.
December 17, 2013
Rated 1 out of 5 by GreenBay123 Unhappy Stay at Westin
I am a frequent Westin customer. Out of all the Westins I have stayed out, this was the worst. Only one elevator was in operation all weekend, the staff was unresponsive and not attentitive. Was not a good experience. I stayed on the Preferred SPG floor due to my status and rooms were outdated.
December 17, 2013
Rated 5 out of 5 by Shadow25 Great Stay
The hotel had some issues with the elevators however they made every possible effort to accommodate the guest that were staying there.
December 16, 2013
Rated 5 out of 5 by bigcvman Awesome staff with very flexible attitude
I was stuck in Dallas due to weather and flight cancellation. I found the Westin team to be very flexible to accommodate guests with unknown travel plans. Service was all around excellent
December 11, 2013
Rated 5 out of 5 by expert ice storm experience
one of the better meeting hotels for its size.
Staff did best to keep everyone accomodated during the ice storm. Short staffed so restaurant and other parts of the operations were challenged. But it was fine for the circumstances.
December 8, 2013
Rated 5 out of 5 by Joe37 Hotel Staff Great
The hotel staff went above and beyond the call of duty to make this a great stay. Dallas was hit by an ice storm and the staff that were able to make it to work did extra duty to calm anxious travelers. The storm causes a short power outage and the staff never missed a beat. They created a candle lit dinner for my small conference group. They were creative and dedicated to completing whatever task they faced and they were upbeat and friendly.
December 8, 2013
Rated 1 out of 5 by clubb Rough Stay for my Customer
I sent my customer to your Hotel. The pictures were of your downtown hotel on the internet so they were not expecting a run of the mill Hotel. Your downtown location is much nicer. He had issue with a broken heater, credit card processing (according to him the staff was not understanding about our arrangement), family had to wait for an hour and a half to be picked up from the airport. Food was good and rooms were clean. My conversation with the manager was good.
December 2, 2013
Rated 4 out of 5 by Luciano Great location FSI
If you are coming over for flight training is the best location.
November 26, 2013
Rated 5 out of 5 by LisaD0126 Whirlwind at the Westin
Having flown in from Cleveland OH for a seminar I was so happy to be greeted by such pleasant staff. My room was fabulous with a comfy king size bed awaiting me after a long afternoon of sessions. Every meal was very tasty and plenty of healthy snacks to keep us energized throughout our second day of sessions. A friendly shuttle driver awaited us promptly at the end of our sessions and off to the airport to return to Cleveland all within 39 hours. Every single staff member I encountered was professional, neatly dressed and courtesy. Would highly recommend and would bring my family there for a stay.
November 17, 2013
Rated 5 out of 5 by JCrevenue Westin DFW
I recently stayed at the Westin DFW for an HSMAI meeting. The service was outstanding throught the hotel, Front office team, houskeeping, banquet staff were all pleasant and helpful. The meeting rooms were chilly but when called to warm up they responded quickly. The food was outstanding which is difficult for meetings I liked the healthy choices.
November 10, 2013
Rated 4 out of 5 by Southlake1 Comfortable
A very relaxing Hotel not too much and not too little its just what I needed for a comfortable weekend.
November 4, 2013
Rated 5 out of 5 by Janet10 Very convenient
The hotel is extremely convenient to the airport. Room service was quick and delicious. The staff was very friendly and fulfilled my needs. The room is a little older, but the bed was still extremely comfortable.
November 4, 2013
Rated 5 out of 5 by Ms314DFW Exceeded my expectations
My first time staying at Westin. I'll be happy to stay there again.
November 3, 2013
Rated 5 out of 5 by Howiebaby Always a pleasue
My third stay at the Westin this Summer and as ever a charming and professional experience. It is great to be able to fully relax and rest after travelling across the Atlantic and then working 12 hour days.
November 1, 2013
Rated 2 out of 5 by GuestOneMillion 10/26/13
Always something with this hotel. In the past it has been faulty shower doors, poor plumbing, clogged sink, etc. This time, the water pressure fluctuated and the window blind was stuck in the down position and the bottom of it was torn and frayed.
I've stayed exclusively at this hotel for quite some time but it may be time to find another place for my weekend visits.
October 28, 2013
Rated 4 out of 5 by Western27 Staff is Excellent
As a weekly guest at the DFW Westin for business, I am always amazed at how the staff personalizes my stay and greets me each week. Each week I am greeted with a "Welcome Back Mr Samis" from each staff member. They even ask how my son is doing in football and this may have just been from a conversation prior that my son plays football.
I would like to recognize 3 staff members from the Blue Fire Grille however. As I am at DFW weekly for work and working late many nights, I frequently dine at the Blue Fire Grille. I have got to know Liam, Robert and Christine as servers. They not only provide exceptional service but they also personalize my dining experience and ensure my needs are met. They know my dining habits (white vinegar on the side for onion rings...its a Canadian thing) to having my beverage to me after a long day within 30 seconds of sitting down. I would like to see these 3 individuals recognized and rewarded for providing exceptional service to a long term and returning guest. They truly make my stay that much more pleasant and make me consider the Blue Fire as a first choice dining option.
October 26, 2013
Rated 5 out of 5 by HPFlyer Great Hotel
Wonderful staff. Truly made me feel welcome. Will book here again.
October 25, 2013
Rated 5 out of 5 by JSLA DFW
This is a great hotel that is centrally located.
The room and surrounding areas were quiet. The work out facility - gym and pool are top notch along with a great view. The bar was a great place to unwind and enjoy a beverage and watch sports and mingle. The service was excellent, check-in, check-out, at the bar restaurant and room service! Thanks again! You hotel is the one I will be booking again the next time I am in DFW area.
October 24, 2013
Rated 3 out of 5 by ConferenceTravelerOct14 Encountered numerous issues
Upon checking in, I entered my room, to find I was given a room that was yet to be cleaned (bed un-made, towels on floor and in tub). They said they'd send Housekeeping up "right away", but I insisted I'd return to the lobby, to be assigned another room.
I had to wait in another long line to get room re-assigned.
My email confirmation stated that my "Rate Details" for FEDROOMS PROGRAM, included a Full Breakfast, but when I asked about that - I was told breakfast was available to purchase & was NOT included in my rate...???
The day before my check-out - I went to print my boarding pass from the kiosk in the lobby, and it was not working, so I had to wait in another long line at the front desk to advise about the kiosk - and they said they could print it for me #why have the do-it-yourself kiosk?#.
Upon check-out - I was told I could request a copy of my receipt, to which I was told - the "internet was down", and they couldn't print anything. They emailed it to me instead.
Overall - the stay was OK....but - my encounter with the staff at the front desk - was less than stellar.
October 21, 2013
Rated 5 out of 5 by PapaO Very Comfortable and Pleasant
I had a really nice stay, room was comfortable, ease of parking, at no charge might I add, very friendly staff, and great meeting rooms.
October 21, 2013
Rated 2 out of 5 by Tezzer62 October 2013
This was not a very good stay at this hotel. Some of the service I received was less than perfect.
October 21, 2013
Rated 4 out of 5 by Ronk77 Great hotel / poor restaurant
The hotel staff and facilities were top notch, comfortable and clean. The staff was especially friendly and helpful. The restaurant however was extremely slow (took over an hour to get our lunch after ordering basic food like lunch salad, soup and sandwich). The food was average quality at best except the brisket sandwich. Don't bother with that one unless you like tiny dried out beef chips smothered in BBQ sauce.
October 14, 2013
Rated 4 out of 5 by JNRC Convenient to DFW
Great shuttle service from DFW. Staff is very efficient; rooms are of high quality expected at a Westin. HOWEVER, even a room on the 9th floor has significant traffic noise all night from adjacent freeway. Restaurant is NOISY! Couldn't hear my spouse across the table. Food is really good - but HUGE portions (so split a meal with someone if you're used to normal portions.)
October 11, 2013
Rated 5 out of 5 by Adeyemi very good hotel
world class hotel, will recommend to someone else
October 10, 2013
Rated 2 out of 5 by leejeffrey Needs some improvement
Stayed at the Westin DFW for the Skyball event this past weekend. Airport shuttle pickup took over an hour from the time we called until the time we arrived at the hotel. No one was manning the SPG check-in desk when we arrived so we waited in line with everyone else. Got to the room and the outside lock took 10-15 key swipes to get the lock to open. Basically, the light would come on, but the lock would not release. While this was reported to the front desk, it continued to happen for the duration of our stay. The shower leaked water and could use some maintenance. The breakfast was mediocre. There appeared to be a station on the corner set up for eggs or pancakes, but it was never manned. The items were not replaced consistently as we notice more than one empty container. I will stay elsewhere next time.
October 7, 2013
Rated 3 out of 5 by JDance Get out with no sleep
I was refused late check out, though it was granted to others in my group.
LOUD MUSIC made sleeping on the 8th floor nearly impossible.
September 30, 2013
Rated 5 out of 5 by Neshehan The Westin Brand means quality!
Always happy to provide feedback. However, when taking the time to do so results in positive changes, truly a great sign of quality in every respect! Thanks to all for such a positive experience this past weekend. Our team won, drinks were prepared at the table and all aspects of our stay was indeed, stellar! Thanks also to Chafee and Tim for treating us as always like family. You just cannot go wrong when breakfast and dinner is a personal experience. Staff made the difference!
September 30, 2013
Rated 2 out of 5 by DisappointedCustomer0913 This hotel has bug
I reported to the front desk at 7:30am that there was a cricket/cockroach in my bathroom. It crawled all over the bath tub. I took a picture and showed it to the guest service. The receptionist said she would take care of it. When I got back to my room at 8pm. The bug was still there on the floor right where I killed it. It was very disappointed the way they handled the situation.
September 23, 2013
Rated 1 out of 5 by DallasFortWorth Convenient but so many issues . . .
While all of the staff were very kind and apologetic for the many mishaps - it made my three days a little difficult to recommend this hotel.
September 22, 2013
Rated 5 out of 5 by tomtraveler Great Airport Hotel
We stayed for one nigh before an early morning departure at DFW. Great SPG Gold recognition - upgraded to a suite without asking. Modern, clean, updated facility with nice rooftop pool. Would definitely stay again!
September 20, 2013