Rated 1 out of 5 by mmarcus The worst Westin on the planet!
Go to the hotel site on trip advisor to see the pictures I posted of the mold in the shower!
There is a reason this site doesn't let you post pictures!
I HAVE STAYED HERE MANY TIMES AND EACH TIME I DO I PROMISE NEVER TO RETURN.
THIS TIME ,I MEAN IT ,NEVER AGAIN!
I am Platinum for life with Starwood and have Ambassador status. That means I stay more than 100 nights a year in their hotels and Starwood corporate assigns an Ambassador to you to manage your stays in their hotels.
I had a prestige suite with a king size bed confirmed when I received an email from my Ambassador that the hotel confirmed that they had upgraded me to an Ambassador suite.
I arrived at the hotel and was greeted by Titika who said she remembered me from prior stays
at fashion week. when she told me that they did not have the Ambassador Suite I was promised,
I pulled out my cell phone and showed her the email from Starwood corporate confirming that they spoke to the hotel and confirmed the upgrade.
After reading the email,Titika said we sold that room, We never upgrade guests to that suite . Corporate should never have confirmed that to you.
So seeing that talking to her was a waste of time , I decided to go to my room and I asked her to confirm that the room had a king size bed as confirmed in my reservation. She replied ,yes.
I said not two singles pushed together but a real king? and she replied yes.
I went to the room to find a queen size bed!
I called Titika and told her that it was a queen size bed and my feet hang off the end of a queen bed. She then denied that she had told me 5 minutes earlier that the room had a king bed!
The room also had lots of mold in the shower that obviously had been there for a very long time !
I asked to speak to the manager and of course he had gone for the day . The rooms control manager met with me and I told him of my experience . He seemed quite alarmed that Titika
lied to me about the King sized bed. Which is odd since they moved me to a bigger suite the next day with a king size bed.
The room was so noisy you couldn't sleep and as I tossed and turned I fell into this void in the mattress . I got up and pulled the sheets off and imagine ,the bed was to singles pushed together.
Do you think the rooms control manager knew that when he acted horrified that Titika lied to me about the king bed in the other room?
The service is terrible ,the rooms are terrible ,the common areas are dirty and worn out !
DO YOURSELF A FAVOR AND STAY SOMEWHERE ELSE!
June 18, 2014
Rated 4 out of 5 by AlCat Great location
Very nice hotel and nice rooms. Had a few issues with TV and wi-fi that needed repair during stay. Staff was quite responsive in working solutions. The location is very good for a number of attractions.
June 3, 2014
Rated 4 out of 5 by Brian2929 Recent Stay
Hello, my stay did not start very well. After my personal ambassador confirmed a hotel driver to pick my up at CDG airport upon my arrival, the hotel failed to send a driver to collect me. Fortunately, the transit workers strike did not prevent me from finding a taxi. The hotel made up for this mistake by bringing me a nice bottle of champaigne, some fruit and macaroons and they also arrange a free of charge hotel car for my departure. Nobody is perfect and it is how you respond to mistakes that make the difference. This is exactly why I only stay in Starwood properties and is why I will be staying at the Westin Vendome during my next trip to Paris.
June 21, 2014
Rated 4 out of 5 by SPGFan222 Can't beat the location and Staff
The hotel's location is absolutely terrific. You are close to the main sites, metro stops and we were fortunate to have a Paris view room overlooking the Eiffel Tower. The Staff was responsive, helpful and a delight to interact with. The Concierge staff went above and beyond for our family and helped make Paris even more memorable.
July 25, 2014
Rated 5 out of 5 by Gin47 Elegant & Excellent
We thoroughly enjoyed our stay at the Westin Vendome and would recommend it highly. Great central location too.
July 27, 2014
Rated 5 out of 5 by DoctorH Best stay in Paris!
You can only understand the meaning of "heavenly bed" once you sleep on their bed. Even with the hectic, exhausting schedule, I felt completely refreshed every morning.
The location is definitely the best! You can approach most places on foot, come back to the room for a rest, and then go out for another stroll around the city.
It's just the best!
July 23, 2014
Rated 5 out of 5 by ZSister EuroTrip
Excellent, exceptional and remarkable service!
July 27, 2014
Rated 5 out of 5 by Beancounter1 Great location in Paris
This was our first time staying at the Westin Vendome. We found it to be excellent. We were promptly greeted and were able to check into our room early (about 3PM), which was nice after such a long trip. We did pay 30 Euro a night to upgrade to a deluxe room and found it well worth it. Our room was very comfortable. It had a king bed, desk area, small sitting area with two chairs and a walk-in closet and nice sized bathroom. We were on the fourth floor and had a small balcony you could stand on which gave us views of the statue of Napoleon in Place Vendome as well as views of the Louvre and looked over into the Tuileries Garden. Very nice location. Housekeeping service was very good--had both daily cleaning and turn down service. We needed extra hangers which were promptly delivered. The only constructive criticism we would offer is that we tried to conserve and be "green" by handing our towels, etc. but we think sheets were being changed everyday and we know towels were changed every day even though we hung them up. Washcloths were changed out often twice a day! While we appreciate this level of service it seems unnecessary and would prefer to use our linens longer in an effort to conserve water and energy. That said, it was a wonderful hotel experience and we would definitely stay there again. Also, the location to major sights like the Louvre, d'Orsay can't be beat. Very convenient to the Metro (subway) which we used a great deal to get around. Would highly recommend but do suggest paying the extra to upgrade to a larger room.
July 29, 2014
Rated 4 out of 5 by TezzaH Paris Vendome
The hotel is quite beautiful. However, it did not help that there was was a week long conference by the Deutsche Bank and their people overran the hotel..
The "maitre de" at breakfast was very cheerful and friendly. Our room was very comfortable, clean and spacious. The Westin is centrally located and within easy walking distance to shopping and many sights including Place Vendome, Place de le Concorde and a pleasant walk to arc de Triumphe. I would certainly stay at the Westin Vendome on return to wonderful Paris. And we were not thrilled to be going there. What a beautiful city.
July 5, 2014
Rated 3 out of 5 by Ma27 This hotel has gotten very old
The hotel needs a major makeover . The room carpets are all stained, the grout on the bathroom walls and sink are all out. The bathroom had sewer smell.
I was upgraded to a prestige suite, no room to move, so tiny. The closets were ridiculous , if you call them closets. I had a bad experience a couple of years ago and the Starwood representative asked me to give another chance and I did...
The concierge at the hotel is very rude,
They are not helpful at all.
I will not stay at this hotel again unless it undergoes a major remodel.
October 24, 2012
Rated 5 out of 5 by travelkeener Great location
Very close to action for its location, The staff were extremely helpful. The concierge Frank helped us to make booking of restaurants prior to our arrival. They also tried their best to accommodate our request for early check-in.
I would definitely stay here again!
July 24, 2014
Rated 4 out of 5 by HOYA82 Great location with helpful staff
The Westin has a fantastic location and a very helpful staff -- in particular, the concierge, reservations and room service. It could use an update on its interiors and a more thorough cleaning team. With attention to those two aspects, it could achieve equivalence with five star hotels in Paris.
July 24, 2014
Rated 4 out of 5 by ByronRansom Honeymoon in Paris
The location of the Westin Vendome was unbeatable and the staff was very friendly. I was dissappointed that I couldn't get a room facing the Rue de Rivoli however. It was my honeymoon and I had booked the rooms eight months in advanced and specifically asked for anything on the Rue, but the staff were unwilling to give me a room on that street for even one of my five nights there. I'm sure those views are some of the top selling features of the hotel, but even with my platinum status, advanced bookings and suite upgrade requests, I couldn't get a single night there.
July 7, 2014
Rated 5 out of 5 by Yana1962 wonderful experience
Room was immaculately clean
Bed was comfortable
Staff was very attentive
May 30, 2014
Rated 5 out of 5 by DCAnniversarytourists Exquisite Anniversary experience at Westin Vendorme
My husband and I celebrated our 10th wedding anniversary at the Westin Vendome Paris and it was a perfect experience from beginning to end. We were greeted by very friendly hotel staff, and upon check in we asked for a room with a view. We had booked the Jr. Suite but none of these types of rooms were available with a view of the Eiffel Tower, so we were given a second option to stay in a regular King room with the view. This was definitely worth it, as the room was still plenty spacious especially for European standards, and we could see the entire skyline of all the major monuments from the Louvre, to the Eiffel Tower, all the way to the Arc de Triumph and we had a mini balcony on the 3rd floor. It was phenomenal. An added bonus was that the last day of the Tour de France took the cyclists right in front of our balcony! The facilities were wonderful, there was a beautiful courtyard with restaurant that overlooked a fountain. The location was right in the middle of everything with easy access to metro which we took from/to the airport, and in walking distance to many of the attractions. The only negative is that the hotel is right in front of an amusement park in the Tuilieres Garden, which distracts and takes away from the beauty of the skyline. However, our room had very good soundproof windows and we could not hear the noise when we closed the window. We were able to check in early and while we waited for our room they provided a complimentary drink at the bar. We had the buffet breakfast at the hotel each morning which was very tasty. As an added treat, the hotel provided us complementary Champagne and macaroons to celebrate our special occaision on our first evening in Paris. Our SPG Gold status was recognized and we chose the free internet in the room as our benefit upon checkin, and we appreciated the outlet at the desk that took our US plugs! The concierge were very helpful and knowledgeable and helped us get tickets to the museums, boat tour and reservations at good restaurants. Overall we had a wonderful time thanks to Westin Vendome hotel and staff. I would recommend this to any friend and hope to visit again!
July 29, 2014
Rated 5 out of 5 by lily23 Incredible views!
Stayed at this hotel for 3 nights in June 2013. We arrived early, around 11 am, but were allowed to check in early, which was greatly appreciated after a long transatlantic journey. The hotel itself is beautifully designed, always smells amazing, and the staff are friendly - every time we entered or left the hotel, we were greeted with a smile. Our room overlooked the Jardin du Tuileries, and had an incredible view of the Eiffel Tower. Room service is a tad expensive (Coke was $10 euros!), so we ended up eating out a lot, but that was fine as Paris has amazing food anyways! Couldn't find anything to fault during the stay, except for maybe the twisty hallways that are a bit disorienting at first, but all in all, amazing stay. Will always return to this hotel when I am in Paris.
June 27, 2013
Rated 1 out of 5 by CJ123 Our 8 year old daughter found a condom from the previous guest!
The title says it all. On the second day of our visit our daughter found a condom in the trash can. This means are house keeper did not appropriately clean our room for 2 days.
Upon notifying the hotel, it took them 24 hours to conduct their investigation. I told them I was not interested in an investigation. After it was completed, they informed me the condom was not used...again I said I was not interested. The General Manager never spoke or contacted me and instead sent an intermediary.
April 7, 2013
Rated 4 out of 5 by porcellian Room
On check in, assigned a room on 5th floor which is converted attic space. Unusual expeience to hit my head on the ceiling walking around end of bed, expecially in 5 star hotel! Fortunately on request were moved to 1st level room, which was very elegent, and met all expectations of a first class hotel. The 5th floor rooms should not be represented as first class rooms, and do not reflect well on Westen or Starwood.
July 17, 2014
Rated 1 out of 5 by Rlima3 July 3, 2013 stay
it is unfortunate that my stay at the Paris Westin did not meet expectations. I'm a fan of the hotel and have stayed on many occasions, in fact, I even proposed to my wife at the hotel years ago.
However, my stay on the 3rd of July was below the normal level of service. TV not working, long delay in room service to merge the two single beds into one, damp all over the bathroom walls and a 6am alarm call that only came in at 6:11... very strange and no explanation from any of the staff.
July 5, 2013
Rated 5 out of 5 Location can't be beat!
We just got back from 5 days at the Westin Paris Vendome, the location, room comfort and staff helpfulness/knowledge was above our expectations. We did not experience one unhappy/unpleasant moment. The hotel is located close to everything, resturants, stores, tour agencies,metro, gardens, Lourve. We used our spg starpoints to purchase our suite and did not have any trouble doing so. We can't be any happier. We had a wondrful time,Thank you SPG , we will be life long members.
October 18, 2012
Rated 4 out of 5 by MPKRBCA Minutes from the Louvre and the Seine
Great location, beautiful hotel.
July 23, 2014
Rated 5 out of 5 by gwelch57 Absolutely Wonderful
My recent trip to Paris was beyond my expectations and for the most part due to the staff at the Weston Vendome hotel. The room was perfect and the service we received was superb. I travel to Paris frequently and this was probably one of the best stays I have had in recent memory. Very professional and courteous from the bellman to the housekeeping staff, to the front desk. I WILL stay here again and would, without a doubt, recommend to all of my friends and business associates to stay at the Weston Vendome. Many thanks to the staff!
My wife insists that I mention how well they treated our 2 pets that accompanied us. I know some will roll their eyes, but it's hard to find hotels that treat travelers with pets this well! The staff at this Westin sets the standard that all hotels should match. Again, Merci Beaucoup.
October 17, 2013
Rated 5 out of 5 by ddsrs Great Location
The hotel was centrally located so it made our week long trip very enjoyable. It was great to have water bottles daily and fruit, wine and cookies upon arrival. The outdoor tea room was very beautiful decorated for Christmas with heaters to keep us very warm. The staff was very helpful with directions and suggestions. We were also able to have a Jet Lag massage at the Sixth Sense. A must. The heavenly beds are truly heavenly. Thanks for a great week in Paris.
December 24, 2013
Rated 2 out of 5 by frustratedanddisappointed Graduation gift trip
With the exception of the concierges assistance, everything about the Westin Vendome was a disappointment. We booked our rooms several months out because we wanted an Eiffel Tower view for our two rooms as we were celebrating our daughter's high school graduation. The room described when upon booking was vastly different that the rooms we discovered when we checked in. The rooms were 2061 and 2060. One could only see the Eiffel Tower if standing off to the side of the window and craning your neck to the right. The rooms were dark and small and had very old marroon striped carpet that clashed with the purple slotchy wall paper. One day we returned to our room and the maid and broken the shower faucet and just left it on a folded towel on the sink as if we could fix it?!?!? Our SPG Gold Status meant nothing. It was all a big disappointment. Thankfully we checked in to a charming hotel on the Left Bank after we left the Westin and the trip got much better. The rate at the second hotel was much less than our rooms at the Westin. How does this hotel stay in business?
July 21, 2014
Rated 5 out of 5 by rorer123 Great Location
Great location to everything you would want to see in Paris. The rooms a bit small. We did not eat at the hotel so i cannot comment on the food. The bar was ok. The wait staff short and a bit rude but otherwise overall great experience.
April 30, 2014
Rated 2 out of 5 by Shena The front desk associates
I am not sure if I was not dress appropriately or because I am an American, but the room that I paid for was not given to me. I was told to wait until 2 pm for my room to be ready. But those who came behind me received their rooms with no complications.
My young daughter and I ended up with a very small room with 2 twin beds. When we ordered our room service, the staff brought our dinner on a huge round table where we have to eat on a bed. It was very ridiculous that we were being treated in a way as if we never been in such a 5-star hotel.
I am very disappointed of the entire staff members in this particular hotel. I will not definitely spend my time and money in this Westin again.
I was suppose to receive a free internet service also and I had to pay for it. Plus, our room was very noisy from the sounds of the guests above us.
April 8, 2012
Rated 1 out of 5 by cgb5 Noisy rooms
Never got a good night sleep. Walls are VERY thin. We were woken up every night at 2am for 2 hours by the couple next door. It sounded like they were in bed with us. Staff told us this is a problem with every room because the hotel is old. Well last trip to Paris we stayed in the Prince and did not have this problem. In fact I have never had this problem. We could hear guests on both sides! Great location, lovely staff. But I would never stay here again.
April 19, 2013
Rated 1 out of 5 by Ed71 Additional charge for a room upgrade for a Platinum member
I have received several requests from Westin Paris to pay additional fee for my room upgrade from Superior to Deluxe level despite my Platinum status.
January 6, 2012
Rated 1 out of 5 by RR360 Hotel needs a Facelift
Although the hotel is in a very central location in Paris it is in need of a refurbish. The view rooms were tiny and the noise from the street made you feel as if you were sleeping on the street. Paint was chipping off of the walls in the bathrooms and the carpet was in need of replacement which may have contributed to the unpleasent odor present in the rooms. Overall, the experience was far below my expectations and not indicative of Westin renown.
December 17, 2012
Rated 4 out of 5 by Cheryl64 Lovely Westin Property
Although a Gold member, didn't receive an upgrade but did receive nice food amenities twice during our 7-night stay.
Junior Suite that I reserved was lovely but in need of new draperies. They were falling off the rods and didn't block out light at all (had to tape drapes to wall each night). View was magnificent!
John, who worked the breakfast buffet each morning, provided outstanding service. Pierre Francois at the Concierge desk was also an exceptional employee. Overall, a good example of a fine Westin hotel.
July 7, 2014