Rated 5 out of 5 by Scott125 All the amenities of home
Staff is ALWAYS courteous and responsive to all needs. The facility has everything one could want while working/playing away from home. Outstanding customer service, easy reservations management and cozy comfortable rooms. Love It!
July 11, 2014
Rated 2 out of 5 by TravelingGuy Needs Improvement
Check in and check out slow (front desk understaffed). Incorrect charges on folio and "7-10 days" to fix is annoying. Facility clean but dated and noisy.
March 21, 2014
Rated 5 out of 5 by Skelley27 Service
Excellent service and help with check-in and departure, help with taxi service at 4am, delicious buffet lunch and wonderful dinner at Shula's
March 19, 2014
Rated 5 out of 5 by Raymondo Excellent Hotel
Excellent services, friendly staff, clean, quiet rooms.....stayed 5 nights...We had an issue with our cell phone provider in Toronto and made 14 calls using the room's phone without checking the fine print/details for fees..our fault but at the rates charged, we could have stayed an extra 4 nights.
June 19, 2013
Rated 2 out of 5 by dec120712 Rate charge
One week they had power outage and water problems. I was offered no incentives for suffering caused.
Next week they charge me extra on by bill even though my rate with free internet. The accounting staff does not even follow up.
I took my stays to another hotel and would not be coming back here.
December 10, 2012
Rated 5 out of 5 by hoover88 Great Staff
Betty Olsen and the entire staff including Shula's restaurant a top notch. I love staying here.
July 12, 2014
Rated 2 out of 5 by Zack1979 Needs Serious Upgrades
the building overall is old, not much you can do about that but the carpet had multiple very obvious stains, dark green carpet and white / black stains all over, the sofa and foot rest also had white stains, the pool is closed which should be indicated. Will not stay here again.
October 3, 2013
Rated 5 out of 5 by Susan222 We had a wonderful stay at this hotel.
The hotel is clean, the rooms are awesome, including the Heavenly beds and the staff is awesome. The many people we had interactions bet over backward to make our stay comfortable and made my event successful.
February 3, 2014
Rated 5 out of 5 by kf530 Perfect wedding reception!
Samantha was wonderful to work with. She helped us plan a perfect reception. Everyone raved about the decor (we were in the tent), food, staff, and overall feel of the evening! It was a fantastic venue. The discounted rate for the block of rooms they reserved for us was a great deal!
July 8, 2014
Rated 2 out of 5 by mrfurious Surprisingly noisy.
This Westin has a beautiful atrium for a lobby that reaches from ground level to the roof of the ~10 story hotel. This visually appealing design results in all rooms having a view of the lobby. This also means all rooms receive all noise from the lobby. For our weekend stay there were wedding receptions held in the atrium every night, they all must have had a wonderful time as noise did not subside until well after 3 am. Whether the insulation is bad, the walls are paper thin or I was unfortunate enough to "luck" in to the loudest wedding parties ever I was unable to get a good nights sleep three nights in a row.
Perhaps the lack of sleep made me grouchy, but I was also rather irked at the "possibilities are endless" brochure handed out in the room, considering that WiFi was an additional charge (per device/per day - McDonald's gives it away free but a "nice" hotel has some of the most stringent charges?) and incidentals offered in the brochure were not available (contact solution). In my estimation the possibilities were quite limited.
September 6, 2012
Rated 5 out of 5 by ShocDoc Always Exceptional !! Just like home!
Sam was very cheerful and welcoming upon arrival at check in. I have stayed here several times and staying here yourself is the only way to describe the true appreciation of the staff as well as the rooms. Thank you once again for a great stay!
July 15, 2013
Rated 5 out of 5 by GSDOWNER Hotel has Clean rooms
The negative I had with my stay was when I left. I was lugging out my dog crate and a suitcase and the door staff continued with their conversation and stood there while I tried to open the door and get out. There was no offer of help
October 24, 2012
Rated 5 out of 5 by Yourguest met my expectations
Great room. Comfortable. Wonderful staff.
My one objective is the noise from the group meeting in the lobby carried up to our room on the 9th floor. The conventioners were very loud, but they did dispurse at an early hour (by 10:00)
February 11, 2013
Rated 5 out of 5 by krgofrdm SPG Points
Was not able to earn points because room was booked through priceline. That was not explained until I was checking out. I will look into other loyalty programs with other hotels in the future to see if that is standard practice.
January 4, 2013
Rated 5 out of 5 by Rotary Loved my stay
It was perfect
What more can I say?
March 10, 2014
Rated 1 out of 5 by Chris6270 No Free Internet
Having Free Internet is as important as running water for me. I think it is tacky to charge extra for it. I hope Westin changes this policy. Everyone uses internet now and any costs should be included in the room price.
March 11, 2013
Rated 2 out of 5 by Traveler9 Hotel is convenient but needs work
Hotel has potential but it is time to update/upgrade many things including rugs in common areas, rooms and modernize overall.
July 10, 2014
Rated 3 out of 5 by kevins1007 not up to westin standards
This was not a terrible stay but the hotel room did not meet the standard you would expect from Westin. Television did not work. The refrierator did not work and you trip over bubbled carpet at the door.
July 25, 2012
Rated 5 out of 5 by sharky1998 This hotel is so comfortable and has an excellent staff service.
I travel a lot and this hotel is, by far, the most comfortable that I've stayed in. The staff members are very approachable and courteous. The food served for my conference was very tasty.
October 29, 2012
Rated 5 out of 5 Heavenly Sleep
When I travel on business, I have problems sleeping without my husband. However, the comfort of the beds was like resting on a billowy cloud, I slept like a baby every night.
October 15, 2012
Rated 4 out of 5 by MARTINstl Good hotel, great location.
I stayed with my family in this hotel (room 521 and 528) from June 20 to June 23. It was a pleasant stay and we all were satisfied with the facility and services. The hotel is a big complex and the standard room is spacious (much larger than the average size of starwood hotels where I stayed before). During our stay, the front desk was busy and we had to wait a couple of minutes, but the housekeeping express line's response was quick and staff were friendly and helpful. And the lake view is great. Last but not least, free parking is great.
There is one question I want to get response from the management of this Westin: there are "MAKE A GREEN CHOICE" cards in the rooms where we stayed, and we hang the cards on both rooms' doors during our stay, which means, according to my understanding, we will get 500 SPG star points for each night each room we declined housekeeping by hanging the cards on the doors. I haven't seen the awarded points posted to my SPG account. I am just wondering if it's gonna take a while to post the points or you just forgot it.
I'd love to stay this hotel again next time when I am in Chicago.
June 29, 2012
Rated 3 out of 5 by MCPETE Not What We Expected
As an SPG Gold Preferred member with Starwood, what greeted us at the Westin Chicago Northwest was a little overwhelming.
#1 A MagCom convention was in progress, which brought a throng of loud, boisterous girls screaming for their heroes. That was understandable, but as the night got longer, these kids were running rampant throughout the hotel, We called security to keep the kids away from our door. Some of the kids were up most of the night. I don't believe security was ready for this challenge.
2. We checked in at 3, and our 2 rooms were not ready. One of them opened up, and we stored all of our luggage in one. We went to a nearby shopping mall; it wasn't until 6 PM that the hotel contacted us that our second room was ready. We've never had to wait that long for a room. Fortunately, the fact that we were gone from the hotel made that issue pretty moot.
3. When we got home, I received an email informing me that my credit card was charged almost $250 for a meal at Shula's. We were never there, and I can say that when I complained to the hotel about that issue, it was quickly rectified to our satisfaction.
As a Gold Card Preferred member for over 10 years, we are used to a floor of our own with other SPG members living in "peace and harmony." I just believe that the hotel just may have bit off more than it could chew with this past weekend
March 3, 2014
Rated 1 out of 5 by gfortezza In need of upgrade/maintenance
I reserved 2 rooms for an event recently and both rooms were ok. However in the middle of the night in one the AC unit blew up and the room filled up with electrical burning smell, which lingered for an entire day. Luckily the second room was fine so I bunked with a friend. The bathrooms have rust around the drains plus various rust stains. The staff was quick in resolving issues. But nothing was offered to make up for the uncomfortable situations in the room. Also the survey had expired before i could fill it out (a little over 48 hours later).
June 16, 2014
Rated 5 out of 5 by btown04 Business Stay
Great hotel with easy access to O'Hare airport. The Heavenly Beds were very comfortable and the double shower heads were a nice added feature.
October 29, 2012
Rated 5 out of 5 by Rts85 Wonderful hotel in a great location
Great hotel! Very nice location outside of Chicago with parking included.
January 20, 2014
Rated 5 out of 5 by ron22 wonderful hotel with convienient parking
the fitness center was great. the no charge parking is an attraction. Would be nice to have complimentary coffee in the morning.
October 25, 2012
Rated 3 out of 5 by SPGMember001 Room cleanliness is terrible
1. Carpets filthy
2. Bath tub did not drain
3. Room smelled musty
4. Air-conditioning system did not work effectively
October 12, 2012
Rated 5 out of 5 by Kathy1950 Thhis location has an exceptional staff
We were guests at the Westin NW Chicago Itasca Il. May 1,2,3rd. We were there for the wedding of our son . The reception was held in the hotel's Pavillion area . From the moment we arrived to the Doorman assisting us getting our luggage in the car on our departure we were treated like Royalty. The service(front desk- wait staff at the cocktail hour/ reception- the cleaning personnel all were above professional. The meal at the reception was outstanding. The Hood/Koch reception was a delight from start to finish. Both of our families in attendance were so very impressed with the whole experience. Thank you so very much for a delightful week.
May 5, 2013
Rated 2 out of 5 by ricky27 meeting rooms
poor. we could hear the meeting next door, asked if something could be done, nothing was.
October 2, 2013
Rated 5 out of 5 by JanuaryBride Great venue for a wedding!
We held our wedding ceremony and reception at this hotel on 1/11/14 and had a fabulous experience! From the time we booked through even weeks after the wedding, we have been so pleased! The Lakeside Pavilion is a gorgeous venue and worked so fabulously for both the ceremony and the reception. Cocktail hour in the Atrium lobby was fantastic and several guests commented on how much they enjoyed the space. Samantha Bauman was fantastic to work with and took away so much of the stress that most brides have to deal with! She was great! The food was really good, including the hors d'vours so Kudos to the chef! Mary Ann and Sue took great care of us during the reception and we are so grateful! For anyone planning a winter wedding, they have a great indoor staircase if you are doing a "first look" and it made for some really cute pictures. The terrace outside the Pavilion was also a great place to take pictures (and we could run inside the tent to warm up when we got cold). The room rates for our guests were great and we were thanked by many of them for keeping their costs in mind! Front desk staff was great when we were checking in and with passing out goodie bags to our guests. I am so pleased with how everything turned out and a huge thank you to everyone at the Westin who helped make our wedding day perfect!
January 31, 2014