Rated 2 out of 5 by Alpo13 Hotel Under Construction
Until construction is completed I would not recommend this hotel. It was very noisy inside.
Also, the shower trim did not work well at all. I needed a wash cloth to be able to pull up on the tub spout diverter hard enough to get the water to divert to the shower head. The handle on the unit was very hard to shut off, and the shower plate showed cold to the left, but when you went that way the water got hotter.
December 16, 2013
Rated 2 out of 5 by Rafa007 Conference
Used this hotel for conference in prior years. GREAT service. This year the experience was less than stellar. Won't use this hotel again. There are many other choices in San Diego.
December 13, 2013
Rated 1 out of 5 by Emily76 Great Staff Horrible Hotel
After calling from the airport for the shuttle and being told it would be 10-15 minutes, we waited 30 minutes. We reserved a king and upon check-in they only had a room with 2 doubles. The entire hotel is under construction & a mess, you don't feel like your checking into a nice hotel.
The room we checked into was right above their outdoor patio that had a large very noisy party on it, we had just come off a long flight and needed to sleep which was not possible because of the incredible loud party music. We asked to switch rooms, which they did & it was better for noise. But starting at 8am the next morning workers starting working on the floor above ours which woke us up and did not allow us to go back to sleep. The rooms were very small and very outdated.
The staff was always nice. I don't believe they should have been open during this remodel. If was our first time staying with The Westin & it will be our last, not impressed at all.
December 10, 2013
Rated 5 out of 5 by Lisa2425 Great stay
Although the room was quite small, we enjoyed our stay and the staff was very accommodating. The location is excellent and we were able to walk to most everything. Next time we will not even rent a car. We had our family Thanksgiving and a wedding reception catered here the same weekend and both were very well done.
December 4, 2013
Rated 5 out of 5 by Widgetboy San Diego Westin
As usual, the San Diego Westin treats every guest like they are the only ones staying in the hotel! Thank you for the hospitality and warm friendliness!
November 26, 2013
Rated 5 out of 5 by Bobss01 First Time in San Diego
This trip was planned as a short get-away for my wife and I, and our first time in San Diego. We chose the Westin based upon our prior experiences with this brand.
We were not disappointed. The room was comfortable and clean. The location was perfect. Most of all, the entire staff was exceptional.
We had an unfortunate situation with some other quest occupying the room next door. Management quickly and professionally took care of our problem. Everyone from management to housekeeping give us the feeling that our presence was appreciated.
The only down side was the construction. We'll have to visit again after all the remodeling is done.
Thanks for a good stay during our first time in San Diego,
Bob & Susan
November 25, 2013
Rated 4 out of 5 by garyr80 Great Location
Perfect location in downtown San Diego where you are close to the Gaslamp area as well as Little Italy and Seaport Village....all within walking distance. Great customer service provided by a very attentive staff.
November 23, 2013
Rated 3 out of 5 by AdamNYC Staff was outstanding
I write this review almost entirely for the purpose of noting the outstanding service I received from your staff, particularly Donald Osborne at the front desk. I had arrived from New York on business with an unwieldy set of tasks that needed to be done quickly, and, to put it simply, Donald made it happen effortlessly, cheerfully and proactively.
November 23, 2013
Rated 1 out of 5 by paul350 Terrible experience
There was construction going on above my room and I couldn't make business phone calls from the room. Next morning, waited 45 minutes or more after ordering breakfast.. Service was terrible all over...starting with front desk to restaurant... No club lounge. Overall a bad experience.
November 22, 2013
Rated 5 out of 5 by JoeySD Nice Experience
Great hotel, well ran. Only complaint was the pool, pore service options for poolside food and beverage. I had just signed up for Starwood Preferred, and was blown away by the extra recognition, preferred floor, keys, etc. I am excited to hear that they are updating the hotel. Thanks for a great experience!
November 17, 2013
Rated 3 out of 5 by Glotheworm LOUD CONSTRUCTION THE ENTIRE STAY
had a right to know prior
November 16, 2013
Rated 1 out of 5 by Tim100 What a Bust
Worst Westin I've stayed in. Lobby under construction. Drilling noise in my room at 10am...no notice. Gym closed, paperwork to use the Y. Looks run down. Need to do better.
November 15, 2013
Rated 4 out of 5 by n1713 Thoughtful Conference Catering Staff
I wanted to commend the conference catering staff. They went out of their way to ensure that we had a good dining experience during our conference. I was especially pleased that they remembered that I was a vegetarian, and personally approached me several times during the conference to make sure I had enough to eat, and to offer me vegetarian options.
November 13, 2013
Rated 4 out of 5 by TBisce Location over comfort
Family of four - chose this hotel for central location to major attractions (zoo, sea world, etc.), as well as Westin reputation and my previous experiences at Westins. Although upgraded to high floor, room was tiny and a littled dated. Elevator service was poor (May be due to construction being performed). Didn't feel like a Westin - Not sure if I would visit again?
November 13, 2013
Rated 1 out of 5 by Danetis The construction was awful
The majority of amenities were not available due to construction... And this was NOWERE on the website!
The ONLY resolution/compensation that I was offered was to become a "rewards" member with a few points tacked on....
November 12, 2013
Rated 3 out of 5 by TooBad99 Ugh
Let me start by saying that the front desk and the concierge were all fantastic! The inconvenience of remodeling is understandable, but with only two elevators working, no first floor restroom and my neglected room ... I left feeling a little less than satisfied. This is the second stay in two months at a Starwood property were I have experienced poor room attendance. The last time I only asked for my trash to be removed each day and that was not done.
November 7, 2013
Rated 5 out of 5 by kkkkatie Can't wait to return
So conveniently located downtown. The staff was attentive, professional and friendly. The room was most comfortable and the bed was awesome. The main lobby was under renovation which was cordoned off so we missed seeing that portion.
October 28, 2013
Rated 5 out of 5 by NikkiD79 Great. Well More Than Expected
Prompt shuttle service, great service checking in and checking out. Melissa H. at the front desk was just wonderful! Very kind and considerate. And not just with me, I observed her interactions with others as well. Even though the hotel is undergoing renovations, my stay was still very nice and pleasant. The only thing was the hotel bar area was tiny (due to the renovations), but the staff was extremely pleasant all around. Will surely make this my San Diego SPG hotel of choice.
October 26, 2013
Rated 2 out of 5 by Loyalist Jackhammer Me
Lobby under major construction effort, jackhammers running until 8:00 PM. You can't even carry on a conversation with Front Desk staff. Notice should have been posted on web site. I should not have to visit Yelp or TripAdvisor to find out construction going on. Westin is supposed to be the Gold Standard for business traveler. Gym closed, no Starwood Lounge, valet parking $32/day. Check other properties first. Also, no upgrade when the hotel is basically empty. This one is off my list.
October 22, 2013
Rated 3 out of 5 by Laurie25 Subpar Westin Experience
I am a Westin loyalist and not a complainer. This property did not live up to typical Westin standards. It is undergoing extensive renovations which shrunk the lobby, hid the bar, and forced me to fill out a new waiver every day to go to the YMCA for a workout. Hard to believe they booked corporate meetings during this kind of renovation but I could accept these as inconveniences. Was surprised to find no club floor/lounge--never been to a Westin without one. In addition, our room was never cleaned for 2 days, and the elevators consistently took forever to come and were often too full to allow us to get on. Another small thing or 2--no full length mirror in our room, and these were not the down pillows I have come to love at Westin properties. The one positive was the attitude and friendliness of the staff, who were constantly apologizing for the shortcomings of the property. I will remain a Westin loyalist but I would not stay at this property again.
October 17, 2013
Rated 2 out of 5 by Marw Stay at Westin Oct 7-9, 2013
Westin was under remodeling, and I was never told that when I made my reservations. Holes in the room doors, and toilet paper stuffed in the whole. Bathroom door broken, Had to turn cold water on to get hot. Rating is 2 to 3 star.
Was working on the dining room ceiling while people were eating. Not a pleasant experience. Would not recommend it.
October 10, 2013
Rated 5 out of 5 by Alex714 One of my favorites
I've stayed at several hotels in San Diego. This is one of my favorites and have stayed here a half a dozen times. The staff is always very attentive our needs. The beds are very comfortable and the rooms for the most part are clean. I'm big on clean rooms and clean bathrooms. The hotel is walking distance to shopping, gas lamp and Sea port village. I would definitely stay here again.
October 6, 2013
Rated 5 out of 5 by Sparkle2117 Wild about the Westin in San Diego (400 Broadway)
The staff knows how to take care of guests and exemplify customer service excellence. Starting with Rebecca who checked us in through the use of the very cool Athletic club across the street while the Westin's gym is undergoing a renovation we received top flight treatment. Loved the great location that's within walking distance to many venues. Great time and great place!
September 30, 2013
Rated 3 out of 5 by bellaw Room 1703 needs attention
Towel bar in bathroom was loose and coming off wall, noticed cracked bathroom sink too. Opened closet door and it came off roller tracks, chipped wood at closet threshold. Declined housekeeping & towel exchange to save water. Made my own bed and noticed bed linens had small stains on duvet cover, which had a broken zipper. But worst of all was a 6am wake-up call, which I did not order followed by a knock on door for room service breakfast, again which I did not order.
September 30, 2013
Rated 1 out of 5 by RipOff Dont waste your money at this dump!!!
Hotel is dumpy and old. After I was presented my final bill my credit card had a mystery charge added. I have contacted the hotel four times by telephone and once by email, and the hotel refuses to show me an invoice or even tell me what the additional charges are for because this is "corporate policy." I guess its time to do a chargeback with the credit card company.
September 25, 2013
Rated 2 out of 5 by evalle5 Cleanliness
When we got to our room, the door was blocked by all the cleaning supplies and equipment and the room lacked cleanliness.
September 16, 2013
Rated 2 out of 5 by ABW1 disappointed
We stayed at this Westin a few years ago and thoroughly enjoyed our stay. This last stay was a disappointment, completely. The fitness area was closed (we had not been told this when making the reservation or when checking in), the parking was a ridiculous price ($32) and we discovered our car was parked in the lot across the street that charged $20 for overnight parking. The A/C was not efficient, the fan in the bathroom didn't work and the walls were paper thin and we could hear every door open and shut, every knock from room service, every closet door slide open and closed but worst of all the bedding was uncomfortable. The mattress was lumpy and the sheets were so stiff they were like sandpaper. The last time we recall having one of the best night sleeps ever. Extremely disappointed. We will not return.
September 16, 2013
Rated 4 out of 5 by Midilove Good Weekend Stay
I stayed here from Thursday-Sunday with my wife and a 21 months old baby.
Small Cons: When we arrived at 7pm, I noticed a street parking space across the street from main lobby and parked my car there. As I juggled with our luggage and the baby crossing the street, no help was offered by the valet nor bell desk person. Not a usual Westin hospitality. Room was ok and clean, no complaints. However, on Friday, housekeeping did not replenish complimentary water bottles which the front desk acknowledged that they should have been replenished. We needed to get a baby food heated up, so we had to go down to the bar for help, but there was only one person and I had to wait 15 minutes or so to get some help.
Pros: One of the valet guy noticed me street parking on a side where street cleaning is to be done and gave me a warning. (that is the Westin hospitality). We chose to pay extra($5 pp) every morning to get hot breakfast - vs. cold continental that I chose as plat. benefit - and their made to order omelet was the best that I had in San Diego. Most of the staff were very polite and punctual when asked a question. Even though this hotel is few blocks from Gaslamp district, we liked it better than the other Westin since this one is closer to the water and little Italy. There were plenty of street parking around the hotel if you don't mind walking a block or two and waking up before 8am to put in some coins to the meter.
September 9, 2013
Rated 5 out of 5 by willyprep1 Great Service
This was my first time at the Westin SD. I normally stay at another starwood property close by but figured I would try something new. The staff made my trip. Everyone was extremely friendly and they went out of their way to help me with a few things. Also, the food at their bar is really good, especially the ceviche. I will be back.
September 9, 2013
Rated 3 out of 5 by Marissacal Good until checkout
I recently stayed at this property for a two week business trip. Generally I enjoyed the hotel, as I do most Westins. Hotel could use some work and general upgrades. During checkout, however, nobody offered to help or get a bell cart despite the large suitcase, two tote bags, and four suits I was carrying. Besides the woman checking me out there were three staff members standing around chatting at the front desk. Not impressed. Same problem when I waited for the valet to bring my car.
August 31, 2013