Rated 3 out of 5 by RJnLnothappy1979 Good but not Great
I was dissappointed with my accommodations at the San Diego location. I have had the pleasure of staying at the Time Square location in New York City. That place was fabulous and I always recommended your hotel but after this recent stay not sure I would recommend this location. My reasons are the following: the bed was uncomfortable, the linens of you can call them linens were below your standard, the pillows were of poor quality to say the least. When we first entered the room it was quiet but later into the night, we could hear every toilet flushing and the shower water pipes on and off:( Would never return to this location but I would try another somewhere else.
September 13, 2012
Rated 1 out of 5 by Jeff48 Never Again
I have stayed in this hotel twice, first stay was average and my last stay was poor. Toilte did not work so spoke with manager on duty at 5 PM (Luke) and asked that it be fixed and cleaned before I return for dinner. When I got back later in evening toilet would not flush again, late so just shut BR door, call and told desk and went to bed...Never again.
Also, no concierge lounge for a quick breakfast or drink - guess what, some busy professionals do not have time for breakfast in a restaurant or room service...also minibar in room...easy for juice or a drink, but no and room was still $400+ pernight...never again.
August 5, 2012
Rated 2 out of 5 by badstay Offers nothing for the price
Had I stayed in Arizona, at the price I paid, I would have had free parking, free internet, ability to move my own luggage on a cart, and probably a pretty decent breakfast. Parking is a scam, that wasn't anywhere in the reservation or website, $32 a day, with another $14 a day for internet, my son left a $20 bill on the nightstand it was gone after house keeping went through. That was the last straw. I know there is little anyone can do about that and did not complain because these thing deterioate into a he said/she said argument. But that hasn't happened to be anywhere else. For $300 a night, it was a bad joke
July 4, 2012
Rated 2 out of 5 by TT04 inferior service
No warm greetings; noise/messy lobby due to renovation; no Platinum amenities (except points)
December 3, 2011
Rated 5 out of 5 by Pammyelise My Home for the Hot Chocolate Race
I stayed here while in San Diego attending the Hot Chocolate 15K/5 Race that benefits the Ronald McDonald House. My room was on the 22nd floor overlooking the water which was an absolutely gorgeous view. The staff addressed my name at all times. A special treat was the flavored water in the lobby. There were beverage containers filled with water and either cucumber, lemon, pineapple, cantaloupe and honeydew which was a delight. I watched an NCAA basketball game in the bar and the bartender was very kind, in fact she was also going to run the race. The Teriyaki Chicken Sandwich and sweet potato fries were delicious!! This is a definite must place to stay for the race next year!
March 24, 2013
Rated 4 out of 5 by Ken550 Great location in San Diego
The hotel is a short walk to Seaport Village and the Gaslamp District, two popular places when visiting San Diego.
We got a great price at the SPG website but then had to pay over 30% of our room rate for a single night parking.
The room was a little rough, the sliding closet door barely slid and the sliding window drape jammed when we tried to open it in the morning.
I'll probably try some place different the next time I go to San Diego, there are too many options to settle.
July 1, 2014
Rated 4 out of 5 by MaoMen Parking - Internet
Parking fees too high.
The Wi Fi price is high.
July 24, 2014
Rated 4 out of 5 by nachokitty The staff was very accommodating
We chose the Westin San Diego to celebrate our 7 year wedding anniversary. Your staff member, Molly Raymond was so accommodating. She took her time to chat with us and ask how we were doing and if there was anything she could do for us to make our stay more pleasurable. She recommended a great restaurant for us to have dinner and drinks. And gave us ideas of other establishments to visit during our stay. Thank you Molly for being so genuinely friendly and kind to us. We will definitely be coming back!
June 15, 2014
Rated 2 out of 5 by Jamey Not up to par
The "green" voucher is a bad idea. I understand recycling towels, but part of the hotel service is a made up room. To make it worse, I never got to use the voucher. I had a drink in the bar, thinking it was the happy hour area, and had to buy the drink. If I had the voucher, it would have balanced. It was in my room, so no help there. I never did find the free drink area. It's a well kept secret, except for the sign by the elevator announcing it. I saw quite a few others trying to find it too. Its probably good for business at the bar.
The shower was on the verge of being too cold to be comfortable. I got out shivering. I mean really. So between no maid service and the cold shower; by the second day, I had enough and left early.
May 9, 2014
Rated 3 out of 5 by Siobhan No club lounge
this hotel was over ok. I am loyal to the SPG program, I was disappointed that there was no club lounge, and in return only received a $12 voucher even though I was there for 2 nights. Typically I received a 12 voucher per night at other hotels were there is no club lounge. In fact I stayed at this particular hotel in may 202 and I believe I got a voucher for each night that I stated, and I even asked about the one voucher when I was checking out. Also there is another westin within a few blocks of this one and honestly would choose that one over this one if there was a club lounge.
March 25, 2013
Rated 2 out of 5 by oceanriverlake horrible
To Whom It May Concern:
First I would like to say thanks to all of the friendly staff. Second I would like to state, that our stay was very disappointing to say the least. When we first arrived I was sent to a very small room with a horrible view. I was promised a beautiful upgraded room with a gorgeous view. We were moved to a second room. That room was also small and not worth the money I paid to stay at a nice hotel. I didn't feel like moving once again because I was very tired upon arrival. The room was humid and very, very smelly. It smelled like a dirty gym room. I was very saddened by my stay. I was expecting a clean, nice, new upgraded room as promised via hotel reservation associate. I hope no one else had to experience this situation. If there are more guests with the same complaint's as mine, hopefully management will step us and assure that this sort of thing does not happen again.
July 5, 2014
Rated 5 out of 5 by willyprep1 Great Service
This was my first time at the Westin SD. I normally stay at another starwood property close by but figured I would try something new. The staff made my trip. Everyone was extremely friendly and they went out of their way to help me with a few things. Also, the food at their bar is really good, especially the ceviche. I will be back.
September 9, 2013
Rated 5 out of 5 by msd73 Top-notch service, needs a facelift though
The hotel staff is incredible. In particular, Gentle and Foster at the Front Desk did everything they could to make sure the stay was incredible -- and Justin was great, too. The breakfast is not terribly great, but the service there is great, too. There is a shuttle to and from the airport that's free. The rooms are kind of funky, as everything was designed on an angle. Also it seems that they haven't been renovated for about a decade. However, the service at this hotel is so great that it really compensates for its dated appearance. I would definitely consider staying here again.
February 2, 2013
Rated 5 out of 5 by Bobss01 First Time in San Diego
This trip was planned as a short get-away for my wife and I, and our first time in San Diego. We chose the Westin based upon our prior experiences with this brand.
We were not disappointed. The room was comfortable and clean. The location was perfect. Most of all, the entire staff was exceptional.
We had an unfortunate situation with some other quest occupying the room next door. Management quickly and professionally took care of our problem. Everyone from management to housekeeping give us the feeling that our presence was appreciated.
The only down side was the construction. We'll have to visit again after all the remodeling is done.
Thanks for a good stay during our first time in San Diego,
Bob & Susan
November 25, 2013
Rated 2 out of 5 by TC1953 Noise
The room was to noisy. I am not sure if it was street or construction noise but It made for a very poor couple of nights rest.
Bed was very comfortable, room was clean.
Parking was expensive.
July 10, 2014
Rated 3 out of 5 by RO67 Nice hotel ...no sleep
The hotel was very comfortable and the staff helpful and courteous. The noise level in our room was terrible! You could hear the elevator morning and night, could hear guests in the rooms on either side of us, baby crying, dog barking and people talking in the next room sounded like they were in our room, we could hear every word they said and you could hear all the street noise!
June 29, 2014
Rated 5 out of 5 by Numberoneson Overall
Loved the location--within walking distance to so many things and short drive to others! Only issue we had was our fan rattled so it made it a bit difficult to sleep in. Bed was super comfy. Customer service was great!
July 7, 2014
Rated 1 out of 5 by olin Expect rude people
never received a copy of my bill, called in to request one and person was very rude and kept telling me all the reasons she would not be able to supply me with a copy
February 28, 2013
Rated 5 out of 5 by NuevaViajadora67 Didn't Want To Leave!
I chose this Westin because I'd always wanted to stay here when I lived in San Diego about a decade or so ago. I loved it! From the valets, the front desk person, the bellboy, to the bartender, my friend and I felt welcomed and valued. The room was clean, the bed was comfortable, and we had the best sleep...we slept until almost noon! We were surprised because we had never slept that late ever. Wonderful bed! The only thing that was missing was a microwave in the room, but that was a small detail. Great mojitos during happy hour. We will try to stay here again!
December 30, 2012
Rated 5 out of 5 by Traains69 Best place to stay in San Diego
Rooms are always great. Staff is always above & beyond. Melissa (hope I spelled it right!) at the check-in was so super nice & helpful. Roxanne who tidied my room Sat. was extra helpful & very pleasant. The time before when I stayed and forgot my cell charger a lovely young lady in housekeeping lent me her personal one for the night, now that is above & beyond. Concierge Molly helped my hubby set up a romantic horse carriage ride, which was awesome. I stayed at the more expensive hotel nearby only to be very disappointed in the suites cleanliness & working condition. Since then Westin @ 400 Broadway is the only place I will stay when visiting San Diego for business or pleasure. Also within walking distance of many great eateries.
October 14, 2012
Rated 4 out of 5 by Beagle14 Early departure rules too rigid
Although I understand that I made the reservation using the advanced booking rate, and read the early departure rule, I still think that a less rigid policy should be extended to SPG members in a hotel that will very likely be able to fill my room. This will make me think about my next reservation at a Westin hotel since I travel on business frequently and therefore my plans change frequently. I will need to cover the cost of this night myself.
June 6, 2014
Rated 4 out of 5 by ASalk Great staff, great location
A pleasant stay, from start to finish. Yes, the room was in need of some updating and minor repairs, but that's the only drawback I can think of. The Heavenly bed was, as always, heavenly, which is where my priorities lie when traveling. Every staff member I encountered, from check-in, to room service, to the airport shuttle driver, was friendly and helpful and exceeded any expectation I could have had. The location is perfect for wandering about the city on foot, (which I did) and near to several of the touristy trolley stops (which I happened upon).
May 8, 2013
Rated 2 out of 5 by MrRC Early Morning Constructin = No Sleep & Free Internet...I don't think so!!
I recently stayed at the Westin on Broadway in San Diego over the weekend because I had a Christmas Holiday Party at a different hotel Although after my stay I wish I had stayed at the Hotel (although they were sold out) or the other Westin which was a few blocks away...I purchased a web deal for Cyber Monday. The deal was great but nowhere on the website did it say there would be construction throughout the bottom floor of the hotel. Everything was taped off, and the whole Hotel was incredibly unappealing; Not to be extreme but because I am also going thru remodeling at my house, but we stay at hotels for comfort away from home, and this was nowhere near it.. Although the front desk was very nice, and check in was quick and easy. However I don’t understand how they thought giving us free internet would make us forget the fact or make it okay that there is construction around the hotel.. And it doesn’t forgive the fact that we had to wake up to HAMMERING and construction noises INSIDE the hotel at 8AM on Sunday. I went to be early Saturday and hoped to sleep in with comfort. I heard hammering all morning, it never stopped!! Literally from 8 in the morning, couldn’t they have waited to start working after or closer to Checkout Hours!! COMMON SENSE PEOPLE!! What kind of hotel does that. And what kind of hotel thinks that people won’t mind if we hand out free internet. Who care about internet, I didn’t take a lab top I have internet on my phone that is just as fast as the connection we supposedly got for free.. Honestly I tried to like this place because every Westin and Sheraton I have stayed at was phenomenal, and I’ve recommended each one.. But my stay didn’t go so well. I would only recommend people to stay at the Westin a couple blocks down as I’m sure they will get sleep, wont be interrupted, and won’t get some cheesy trade for the fact that you paid, stayed and got ripped. Instead of paying for the stupid internet, you should’ve gave us a free drink, or a meal, or something actually accommodating. Or you could’ve been considerate at stated on the website that construction would take place, and if it is obviously you hid it inorder to entice for more customers.. Oh and our sink had bad plumbing..The water would not go down..The bar also closed at 11:35, the waitress didn't want to help or do anything. But when I told her my in room booklet states this place closes at 12, she changed her stance..Really!!I mean come on guys this is a WESTIN!! Westin employees please do not hesitate to contact me regarding my review, or stance.. This is a true and honest review of what took place on 12/3 – 12/4; Please do not hesitate to contact me.. I am not mad, or angry I just didn’t fully enjoy my stay for the money I spent.. Thank you
December 7, 2011
Rated 5 out of 5 by ChargersFan Amazing hotel. Amazing staff
From the moment I got there I was treated like a queen. From talking to Gentle Joy at checkin to Floyd as I was leaving, I truly felt they appreciated having me as a guest. Floyd was telling me history about the building as I was waiting for my car and you can tell he loves his job. I will definitely stay here again next staycation I plan downtown. You cant beat the SPG members floor. It's on the 20th floor - views galore! Oh and the beds are divine! I never wanted to get out and I could barely make my husband leave the bed. Thanks Westin
April 18, 2013
Rated 3 out of 5 by cowbman It's good, but...
My experience is marred by unusual circumstances. First, there was a price discrepancy I feel was not handled appropriately. Second, the morning after I checked-in the battery on the key card reader on the door stopped working. The staff was quick to send someone up to fix this, but they required someone be in the room. We had already left and had to return for this, which I felt was unnecessary. Otherwise though, the facilities (specifically gym and bedding) were very good. The location is great and staff was receptive to these needs.
November 17, 2012
Rated 4 out of 5 by DaveL19 Another excellent Westin stay!
I was in town for the 2014 SD Rock & Roll Marathon and picked the SD Westin for it's close proximity (walking distance) to the start and finish lines of the race. The staff was very friendly and the hotel overall was Westin quality as expected. Highly recommended for travelers that need a quick getaway or just a comfortable place to call your temporary home.
June 10, 2014
Rated 4 out of 5 by Chiguy Westin near Gaslight
As a Meeting/conference hotel, this is a reasonable choice. Close to wining and dining and Petco Park. Light rail makes entire area accessible. Airport minutes away with free shuttle service.
June 23, 2014
Rated 1 out of 5 by Traveller54321 Very dissappointed
The hotel is under major renovation, which is a nightmare for the customer. Drilling, knocking, very dusty environment, limited access to elevators. They charge full price plus 14 $/day internet connection in the room. According to website information, the renovation was supposed to finish in January 18, 2014 but it is still ongoing! I travel a lot, but never experienced such a poor conditions in 3+ star hotel. I am not a chronic complainant, this is the first time writing review, but there was no way to ignore it.
January 21, 2014
Rated 3 out of 5 by 737823 Run of the mill Westin in SD
Just completed a one night stay at this property and was reasonably satisfied. The hotel is showing its age and could use a renovation of guest rooms and common areas. Staff was friendly and professional. The airport shuttle is a great feature but be prepared to wait 15-20 minutes when being picked up at the airport.
Fitness center was definitely lacking compared to other Westin locations, several of the Life Fitness elliptical had rust and were falling apart from years of heavy usage, probably time for a replacement.
September 2, 2012
Rated 3 out of 5 by hpb5309 Over the bar, nothing to write home about
To the positive:
- The room was clean, the bed was very comfortable.
- Staff were friendly and helpful
- Location was good, easily accessible
- Their go-green program was a great idea (if you opt out of a day of housekeeping, you get perks)
- no vending machines anywhere in the hotel (which makes getting a drink or snack after hours a problem).
- no room service menu in my room, nor online, and when I tried calling multiple times no answer from the front desk to even ask about room service options
March 4, 2014