Rated 5 out of 5 by PBPHI Great service
This was a random booking. We didn't know what to expect, but as soon as we came in, Gentle (that's her name) took care of getting us checked in quickly and addressed all our needs. We were in a hurry and she could tell so she put us at ease and made sure we didn't forget anything.
The room was great and it had a great view. We put value on good service and will always return.
Rated 5 out of 5 by Caper A Great Stay
We stayed with your hotel from Apr 14th until Apr 23rd....We had a great stay, your staff were excellent. Gentle Joy gave us excellent service and always was so welcoming , friendly and courteous each time we went through the lobby...It was our 46th wedding anniversary and she helped to make it special. you have a super employee in her.
Rated 5 out of 5 by GuestCyclist My Review
The conference venue, the San Diego Westin, worked out very well. Enjoyable stay.
Rated 5 out of 5 by YANK70 PROBLEM WITH BATHROOM SINK AND TUB
Was given notification that the hot water would be turned off at a certain period of time. Prepared for bath the following day and the tub was full of brown water and the water coming from the sink was also brown.
Rated 5 out of 5 by ChargersFan Amazing hotel. Amazing staff
From the moment I got there I was treated like a queen. From talking to Gentle Joy at checkin to Floyd as I was leaving, I truly felt they appreciated having me as a guest. Floyd was telling me history about the building as I was waiting for my car and you can tell he loves his job. I will definitely stay here again next staycation I plan downtown. You cant beat the SPG members floor. It's on the 20th floor - views galore! Oh and the beds are divine! I never wanted to get out and I could barely make my husband leave the bed. Thanks Westin
Rated 5 out of 5 by VisitorFromDC Great Staff and Location
Very pleased with facility and assistance provided by staff. Melissa was very polite and welcoming in handling check-in and check-out processes. Her enthusiasm for the area, and rock climbing, sets a positive tone for not only your facility, but Southern California as well. In addition, the concierge on duty 4/7 was of great assistance in helping me plan trip to the zoo. For the business at hand, the meeting facility was comfortable and the wireless access was helpful in allowing us to keep up with work while away.
Rated 5 out of 5 by Jackie13 Friendly and Helpful Staff
Despite a mix-up with my online registration, all confusion was straightened out prior to my check-in.
Everything else went smoothly with the warm welcome and helpful tips by the staff. The housekeepers were especially courteous and kept the room very clean and well stocked with fresh towels, etc.
I would definitely stay here again!
Rated 5 out of 5 by Lance2013 Outstanding service and comfort
The hotel is set up very well, the staff is wonderful...from the valet, to the front desk, and beyond a shadow of a doubt Danielle made our stay excellent. She listened to our needs and made recommendations that really saved us time. I would stay at this hotel every time if she was working, she made our stay really work out well for us...