Rated 2 out of 5 by Surf2City Dirty hotel with subpar customer service
This hotel needs an overhaul. Hallways are filthy, with dirty carpets, scuffed walls, etc. Ice machine on my floor was broken. Phone in bedroom of my suite was broken. Asked for something to be delivered to my room and it wasn't.
Not even close to the normal Westin standards.
July 11, 2014
Rated 5 out of 5 by dlareg6766 Excellent hotel
Overall, an enjoyable and comfortable stay! I shall stay in Westin Hotels in the future. Highly recommended. Many thanks.
July 1, 2014
Rated 3 out of 5 by catscha Great views of the Mississippi
The hotel is ideally situated close enough to the French Quarter while not being too close. The views from the lobby and from your room (should you choose) are spectacular. Our room was spacious and clean, the beds a bit firmer than we would have liked. They need to get rid of the dirty carpets in the elevators, as well as the stained cushions for the lounges by the pool. The pool is smaller than it appears in the web photo, and the water is cold. All the staff were terrific.
May 25, 2013
Rated 4 out of 5 by Yun2008 Heavenly sleep and exellent service
It is my first business trip with SPG, especially Westin. I could completed my work, supported by Westin service: nice river view, comfortable room condition and perfect service. However, I would like to suggest manage the roof top pool. Locker and water pool was not really clean. Anyway, it was awesome experience. Thank you.
June 5, 2014
Rated 2 out of 5 by Chouette This hotel needs to have more staffs
Our room was delayed to be made up and housekeeping left no towels for 2 days during our 4 day-stay. It took 40 minutes for valet to bring our car which made us very late to our reservation. When we left we had to pack our luggages from your trolley into the car without any help or acknowledgement from staffs even when we drove off.
March 24, 2014
Rated 2 out of 5 by tulanearchi2 The concierge and staff were wonderful.
The hotel is so tired. It does not refect you on line photos. I stayed here for the beautiful pool which in reality was awful. I thought I was lost in a dirty unmarked stairwell trying to find it. The out door terrace allso in no way resembles the photos. The lobby is stunning until you go to sit and the furniture is stained and threadbare. There was garbage in the elevator. My iron was broken, no soap, no robe and they delivered one with several large frayed holes.
October 8, 2013
Rated 2 out of 5 by tears26 Horrible
First we were given a room on the 27th. fl. with a view which is what we requested and paid for.
Well, we were so exhausted when we checked in that once we got into the room, we fell to sleep immediately.
When we woke up, we realized the room had a broken lock and 1/2 of the latch missing so we spoke to (who I believe to be) a manger who promptly placed us in a different room but without a view because the hotel was book. The next day we checked out of that room and was place in a room with a view which was what we originally requested.
Problem is, each room we were place in was on a lower floor then our original room so that sucked.
Finally after being in 3 different rooms for a 3 night stay, we received our bill in which $100.00 was knocked off for our inconvenience.
We figured our problems would stop there, well, no it didn't.. It actually got worse because we are now looking at 3 different changes on our debt card, one for $498.55. another for $398.55 and yet another one for $368.06. So as you can imagine, we are now faced with overdraft fees and a long drawn out process to get out money back.
July 11, 2014
Rated 3 out of 5 by academy needs refurbishing
This hotel needs some help..the light fixtures are all on extenssion cords with on offf in difficult hand locations...the in room dining menue is a pile of photocopies, there is no mini-bar and a wine bucket sits on an empty fridge in the corner...
not up to westin standards
March 17, 2014
Rated 4 out of 5 by Thurmsue Relaxation At It's Best
The thing I liked best was the location on the river. This was so relaxing not to mention the great service we received during our stay. Every staff member we came into contact with was extremely courteous. It all started with Ashley Bonner who took such great care with my reservations. She was just great.
July 8, 2014
Rated 4 out of 5 by Man99 Nice Place.
Good to stay...but the pool so small..
July 10, 2014
Rated 5 out of 5 by javet11 Beautiful Hotel
I thought the hotel was aesthetically charming. The staff were very accommodating and it was nice that I was able to check in when I arrived even though it was 9 am.
Keep up the good work.
March 17, 2014
Rated 5 out of 5 by NSM78 Great hotel
Our experience was excellent. The people planning the conference on the hotel end took great care of us, the catering people were friendly and efficient and I found this to be one of the nicest hotels in the New Orleans area. The only issue I had (and so did MANY other people I was at the meeting with) is that our room keys would de-activate multiple times a day. When this happened if I called down from the 22nd floor to the front desk they immediately sent someone up to get us in the room making it only a very small nuisance. There was also some bubbling of the pain near the shower which was cosmetically unattractive.
November 20, 2013
Rated 5 out of 5 by usedtobeNOLA Great Stay
Spent five nights wrapped around Mardi Gras. Great location, close to everything but not in the middle. Staff was efficient and very pleasant.
March 13, 2014
Rated 2 out of 5 by Muffy25 Not What I Expected
Upon arrival, everything seemed great. Check in was easy, our room had a great view of the river, and the room looked nice. Then, went to take a shower...the bathroom hadn't been cleaned and there was a huge clump of hair on the show wall. I had to request a shower cap multiple times before receiving one, and the staff told us we were not allowed to use the stairs. We were there during a convention, so the elevators were jam packed and we wanted to use the stairs, but any time we tried, the staff made us return to the elevators. I was not impressed by the service from the hotel staff. The hotel itself was lovely, but I've gotten much better service at cheaper hotels.
July 6, 2012
Rated 5 out of 5 by LyndaF53 Hotel Review
Great location and great stay. I love New Orleans. The hotel met my needs.
June 3, 2014
Rated 3 out of 5 by RRRR Recent stay
This hotel has a great location but is an old, tired facility. Westin tries to put their touch on it but the basic structure is not great. Chair in or room was filthy and nasty, can't believe it had not been change, TV had poor reception, elevators were slow, woke up one morning to fecies on the neighbor's door
December 5, 2011
Rated 5 out of 5 by hvm22 Another Great Stay
Enjoyed another visit. This hotel still continues to meet all our needs. Excellent Professional Service from Supervisor James and the help from Kenny J. For finding us the perfect room with a great view. Work is in motion for even more accommodations. Looking forward to that. I highly recommend this Hotel.
June 11, 2013
Rated 3 out of 5 by delo Staff is very friendly and that's all they have to work with
The hotel is very old, the elevators are scary and the rooms are not that clean. The lobby view is amazing and the pool is nice to have, but there should be a hot tub as well. I have stayed at all of the starwood hotels in New Orleans, and as far as around the French Quarter, I would pick this one last!
November 30, 2011
Rated 5 out of 5 by zlzoul Great Location
The lobby and restaurant got an amazing view, rooms also enjoyed a perfect view of the French Quarters.
Parking is so easy and convenient, a large mall below the hotel also nice!
Front desk and concierge are very friendly. Nice restaurants recommended by the concierge! It's a great stay overall!
October 9, 2013
Rated 5 out of 5 by traveltheglobe84 This hotel has some areas of improvement but also some great employees
The first service express agent was very rude; she did not introduce herself (She answered the phone “Service Express…”). The valet didn’t really explain the parking situation so we had to walk through the mall and back out to the hotel entrance around to valet. Areas that exceeded expectation, the in room dining server Danielle (I think) was amazing and so nice also the Service Express agent who took my order was great and 100% on brand; Kudos to those two ladies.
Hotel conditions were ok- when we checked in there were coffee filters in our AC unit the? the hskp came and removed them as soon as I showed them to her so that was nice. The safe was locked the mini-bar was empty (both challenges not a big deal just thought I would mention) the train throughout the night was terrible I didn’t get any rest, we were facing harrahs casino- I honestly don’t even know where it was coming from and if it would matter where you were in the hotel.
May 24, 2014
Rated 5 out of 5 by Drew13 Provided upgrade
The staff put us in the Bienville Suite as it was our honeymoon, at the same price as the regular suites. It was an awesome suite, not to mention champagne and chocolate strawberries waiting as we arrived. The stay was so nice overall, we can't wait to stay at The Westin again.
April 29, 2013
Rated 5 out of 5 by jwalsh123 Nice Hotel NOLA
Very nice property, currently going under renovation. There is a BIG difference between old and new, make sure you request new room. However, the new rooms/elevators are in top shape and definitely recommend this hotel. Also, location was excellent.
May 2, 2013
Rated 2 out of 5 by Theresa14 Service needs improvement
Could not check in until after 6:00 pm, water was shut off during stay, room was not cleaned for 48 hours and only then when I called, personal items removed by housekeeping with no response from staff .
July 6, 2014
Rated 5 out of 5 by Reenie spectacular views! Our favorite New Orleans Hotel
We always love to spend time at the Westin Canal Place, it is our favorite hotel in the French Quarter. the views of the French Quarter & the Mighty Mississippi River are Spectacular. The hotel is wonderfully located in the heart of everything.
April 15, 2013
Rated 5 out of 5 by dsiewert Great Hotel in New Orleans
Stayed here on business last month. Am Platinum member and received great upgrade and hotel was spectacular. Views from rooms and Lobby were stunning. Staff was super helpful.
January 4, 2014
Rated 5 out of 5 by NYtravelerG great service, and location
I love this hotel, many reasons, it is just far enough away from the the craziness of Bourbon street, but close enoogh to walk and be in the thick of things. Close to all the restaraunts. lastly beautiful view of the river
February 27, 2013
Rated 5 out of 5 by Brenda50 Great Hotel
This hotel met all our expectations.
The room was very comfortable.
The staff was extremely helpful and eager to please us.
We look forward to our next vacation at the Westin.
April 24, 2013
Rated 3 out of 5 by Thisisapain Checked Out Early
I rated this hotel well below other Westin hotels because the room's A/C did not cool the room even after a service call. Also the TV did not receive all stations clearly.
November 28, 2011
Rated 2 out of 5 by McCu Hotel Rooms and Carpet in Hallway
Hotel rooms needs remodeling. Did not have a chair in the room. I was given a regular chair used for meetings. The carpet was dirty in the room and in the hallway.
December 2, 2011
Rated 4 out of 5 by DJVE Nice room but noisy due to train / ship nearby
The only negative is it was too close to the train track and ship, And at times the horn noise was very late at night or very early in the morning.
July 6, 2014