Rated 5 out of 5 by marchd Outstanding customer service
From the front desk,to valet,to dining room, I have to say, your employees were beyond my expectations in customer service, For that reason alone I would come back, the rooms were confortable despite a little outdated,etc.
Your front desk check in people are amazing,as is anyone else who works there.
The pool outside is nice, the bar at pool needs some refurbishing(I don't like to have my drink with insects crawling around) and to be cleaned.
The dining room(725) was also beyond my expectations in terms of service.
July 14, 2014
Rated 4 out of 5 by VAC47 Hotel comments
I stayed in Room 713. The security lock on my door didn't work, so I blocked the door with a chair. The exhaust fan in the bathroom didn't work and the bottom of the bathroom door was broken off a bit. The marble countertop was cracked all along the back right side. Bulb burned out above the sink. The restaurant was not open for business the night before I checked out, so I had to eat dinner in the bar. (Food was excellent!) Everything else was fine. Front desk, valet, wait staff, etc. were VERY professional and made me feel at home.
March 29, 2013
Rated 2 out of 5 by Simon11 Several issues, poor management
My room was not ready 2 hrs after normal check in. We took in a baseball game and returned around 1130. Pull out couch in room had no sheets or pillows and there were no extra in the room. It took 2 trips to the front desk and almost an hour to get some. The next morning I requested new sheets as we saw stains on the bed. I was assured it would be taken care of, however they were never changed. Food and valet service was great as were the views and location, however they were not enough to make up for the short comings. Couch was damaged, water damages around bathroom door, stained carpet, etc is not what I expect for the price paid for the suite. This property did not live up to the Westin standard. I will not stay here again and would not recommend it.
April 21, 2014
Rated 3 out of 5 by GQ4Life Average Hotel
The staff was really nice, but the hotel is just average. A major upgrade is needed and fitness center is horrible. It was steam bath in that closet with machines stacked on top of each other. The area where the hotel is located awesome, but the hotel interior and exterior needs improving. I would only recommend this hotel if you want SPG points other than that, I would not recommend this hotel because lacks the comfort of the Westin experience and I have stayed in many Westin Hotels in the US and this hotel does not meet those standards at all. Furthermore, I am hoping that changes are made to the hotel soon because I travel to area at least 3 to 4 times a year and I would like to continue to stay in this area or I would have to look at other options.
September 16, 2012
Rated 4 out of 5 by Mandi Justin at the front desk
I commend Justin for his exemplary service throughout my stay. I requested a room change, he accommodated. After my weekend stay, I was sad to leave but you were booked. Justin put me on a magic wait list and somehow got me a room. He then called me to let me know there was availability (I did not leave my phone number - he took the extra step to look me up). Finally, at 6am, before the coffee was out, he went into the kitchen to bring another guest and me a cup of coffee. Justin went above and beyond to do his job - every day!
October 10, 2012
Rated 3 out of 5 by GeorgeLV Thoughtful staff
Unfortunately a malfunction in the room above me caused my bathroom ceiling to leak. But the response from the staff was immediate.
Marty, from maintenance, was thoughtful enough to offer me a second room so that I could shower in comfort and get ready for the rest of my trip.
Overall a good experience despite the mechanical issue and a great staff.
September 23, 2014
Rated 5 out of 5 by JohnVM FOR TAMPA WESTIN GENERAL MANAGER
My stay at the hotel was wonderful as always. I do want to take the time to highlight one of your employees - Ms. Lauren M. I am a Marine stationed in Manama, Bahrain. I found out less than a week prior, that a would be attending two conferences at MacDill AFB. When I attempted to make reservations, everything was booked in the downtown area. Realizing that I was talking to Starwood central reservations, I called the hotel directly with a phone number I had on file from a previous stay. Ms. Lauren M answered the call and kindly worked a reservation for my 11 day stay. Not only did she go above and beyond in securing a reservation, but I ended up staying on the 12th floor with a great view of the harbor. I can't thank her enough for making my stay possible.
May 25, 2014
Rated 2 out of 5 by km48 Anniversarry Nightmare!
Upon arriving to this hotel, my husband and I stood in line for about 10 minutes. Not because they were extremely busy but bc the clerk chose to answer calls for residents already staying in the hotel instead of checking us in or at least beginning the process. Could not get in room bc door was jammed went back to desk only to be told that we had to push to get in. After using football skills to get in soap was left in the tub by housekeeping so I almost killed myself trying to shower only to walk in a room on the 12th floor with visible standing water due to the rain coming in from the sliding glass door. My anniversarry was horrible as a result of my stay. Mind you we have visited the Westin on the Courtney Campbell Causeway and the experience was great. Never again!
June 27, 2012
Rated 4 out of 5 by Anne1219 Hotel Staff was exceptional, room was nice and stay was most enjoyable!!
I booked this room as a surprise Birthday present with some tickets to a concert at the Forum nearby. It was very close to everything we needed, within walking distance at that. The staff was awesome, nice and very helpful. The only issue we had were the elevators, waiting for them, but they had signs up they are redoing them so we took that into consideration. It was a great stay even though the concert was cancelled at the last minute, we enjoyed our getaway from home and they made us feel like we were home....
February 11, 2013
Rated 4 out of 5 by Monkey Family Vacation
Stayed for a wk family vacation. The location to Busch Gardens is great - 20 mins. Some noteworthy staff; Rosa who works in The Bar; she is very warm & inviting, always has a smile & great customer service. Also the manager in the restaurant; Murat - he was great and went out of his way for some special requests we had for our son during dinner. The men at valet were very helpful with directions & recommendations Alll of these people really exceeded our expectations and are a credit to Westin. On the other end of the scale; we did ask for a fridge when we checked in, i was told one would be sent to the room shortly by the pbx agent(forgot her name) when i enquired later in the evening the same agent insisted she told me that non were available. She was quite rude actually.
July 13, 2012
Rated 3 out of 5 by Steelers14 needs updating
We stayed 2 different times over our week in Florida. The rooms really need updating. In one room we had a cool place to plug in our phones and computers to charge (it was hidden in the desk which was odd) and in second room that equipment was not there at all. No outlets in room except in bathroom. And they hide the ice bucket from you. To put something in the safe you have to be limber and small as it is very low to the ground. They were very helpful with transportation to the cruise ship and the airport.
March 17, 2014
Rated 5 out of 5 by BranBran The Staff is Phenomenal
I absolutely love staying at the Westin Harbour Island! The staff here is just phenomenal! They are friendly, courteous, attentive and most importantly they recognize you as if you were family!
The facilities are a bit antique, however, I stayed at a newer hotel in the same city and did not feel the love that I did at Harbour Island. Therefore, I came right back!
Also, want to give a special shout out to Tito, Tia and Coy who work over night, how have each gone over and beyond to make my stay comfortable!
September 24, 2012
Rated 5 out of 5 by Judie67 Great hotel and staff
My husband and I came to Tampa to celebrate our 45th wedding anniversary. The staff surprised us with champagne and strawberries, and couldn't have been nicer. The room was beautiful and I had requested a bay view, and it was fantastic. I would highly recommend this hotel.
September 22, 2014
Rated 5 out of 5 by Ann000 Fantastic staff, very accomodating, great location and views
We stayed at the Westin in July 2013 and were immediately pleased with the location and wide, beautiful views of the harbour. We had two rooms and had an a/c problem with one room. The staff was super-efficient in addressing the problem. They exceeded our expectations by providing complimentary breakfast, a room change and a very nice upgrade to make up for the inconvenience. Several staff members helped us and I would like to pay special thanks to Benny, Harrison and Arianna for their prompt response, follow-up, and friendliness. Also, we were very pleased with the restaurant staff and breakfast buffet. Also worth mentioning is the great location of the hotel with its close proximity to downtown Tampa and short drive to Busch Gardens. We will definitely recommend this hotel to others.
July 31, 2013
Rated 4 out of 5 by stupidquestion1 Big Boss Man
Nice enough place! Great People work here!
October 4, 2014
Rated 3 out of 5 by suzpwc Yari
I wanted to let you know everytime I come and stay at your hotel Yari is always wonderful. She is cheerful and makes me feel right at home. She goes out of her way to be helpful. You have a wonderful employee.
September 25, 2014
Rated 5 out of 5 by Oncofighter Great staff, fantastic service, great location
This was my 2nd long term stay at this hotel. This year I have spent over 25 nights at the Westin Harbor Island. Property is a bit older but renovated. The best part of this hotel is customer service. The staff are phenomenal and constantly go out of their way to please their customers. I am very grateful to Murat (Manager of Customer Service, Food & Beverage), Winnelle (Customer Service Manager), Rafael, Lauren, Vy and Steve for a memorable experience. I look forward to my next extended visit.
August 31, 2013
Rated 5 out of 5 by MandP Nice place for a white wedding
We stayed here when our friends got married at the Florida Aquarium. King room on 11th floor for preferred guests, with great view of Hillsborough River. Very comfortable bed, nice furnishings, great bathroom. Used the iron to press my husband's shirt before the wedding. Had pizza at Jackson's in the afternoon and Starbucks coffee in the room in the morning. Room was nice and cool all the time even for a sticky Florida summer weekend. Would recommend to anyone wanting to visit downtown Tampa.
July 1, 2013
Rated 5 out of 5 by xgarcia22 Excellent experience
I have never been so impressed by a hotel reservation employee like I was when Coy welcomed us. I felt like a movie star or royalty the way he treated us. It really set the mood for what was a very memorable vacation for my wife and I. Coy was very friendly, respectful, knowledgeable on the city, and beyond accommodating. I also want to mention that Richie (Ricardo) from the Bell Staff also went out of his way to make sure my wife and I had a great time. Thank you Westin for a great vacation!
October 24, 2012
Rated 4 out of 5 by JohnBoy69 Geat place to stay
I was in Tampa for a conference. An easy, few minutes walk over the small bridge got me to the convention center, restaurants and the trolley car. I had a great room on the top floor overlooking the harbor. The room was good sized and very clean and comfortable, especially the bed! The buffet breakfast was pricey but very good. Not much of a dinner menu (and you ate in the bar) but there were lots of other restaurants for dinner, such as Ybor city, which was easy to get to on the trolley.
April 18, 2014
Rated 5 out of 5 by momo774 great spot
Great spot for business and pleasure. Staff was extremely helpful and professional.
September 29, 2014
Rated 3 out of 5 by moneyjoe24 They overlooked the simple things
I was upgraded to the luxury suite when I arrived - The room was clean and comfortable but there were some minor issues that surprised me. 1) There was no clock in the room. 2) There was no trash can in the bathroom or bedroom. 3) I had two TV's but neither of them were in the bedroom?!? 4) I called for a wakeup call around midnight (no alarm clock) and no one ever answered the phone. I had to rely on my cell phone which was nearly out of battery. Fixing these things would go a long way.
June 25, 2012
Rated 5 out of 5 by David03 Conferece Facilities are Excellent
We had a small (15 guest) conference with only a couple of weeks lead time. The Banquet Services team was incredibly accommodating for managing our assets on the dock, setting up the room, discarding of all our asset packaging and checking in on us every few hours. I would like to point out Ernie Martinez, specifically. He went above and beyond for our group. A perfect compliment of professional and personalable! The room was perfect, food was very good and the location was beautiful!
December 9, 2013
Rated 5 out of 5 by Jeannie613 Classy comfortable hotel
I was in town on business and couldn't have picked a better hotel for my needs. Room service was on-time, I could request a day off from cleaning so no one interrupted me, and the bar was open late during the week for that glass of wine I needed after a long day. The bathroom is big and the bed super-comfy. Terrific view of the marina. Quiet neighborhood but still close to everything. Very affordable and had transportation to the airport for a small fee. Highly recommended.
November 10, 2012
Rated 5 out of 5 by Mikky Great staff, nice location
Staff was great. Accommodated our special requests including one for finding a babysitter. Provided great suggestions for kids’ activities. Buccaneers toy helmet from the restaurant chef was a special touch and great souvenir for the kids. Balanced location. Short walk from the business district and a great place to hang out in the evening with some nice restaurants, great views and walk/ jog/ bike paths along the bay. Perfect for both business or leisure travel.
April 28, 2014
Rated 2 out of 5 by Charlie117 Did not meet my expectations
I've had the pleasure of staying at some very nice Westin properties - this facility, however, is not one of them. The decor is dated and the rooms spartan - not the luxurious accomodations I expected. Adding insult to injury, upon checking in I was given the choce of receiving Starwood Points OR free internet service. As I was traveling on business, internet access was not a choice.
With other SPG properties in Tampa, I can't me staying at the Westin in the future
December 9, 2012
Rated 2 out of 5 by clv5464 Tired Hotel
While this hotel was clean it is certainly showing its age. This hotel needs an update. The suite I stayed in was very dated and worn. Like I said it was clean just NOT what I would expect from a Westin Hotel.
September 15, 2014
Rated 3 out of 5 by Rock23 Room was not ready
When we arrived to check in after the volleyball tournament, our room was not ready. I understand that check-in is at 3, but when you have a contract with the host of the tournament next door, you need to plan ahead and make sure the rooms are ready as soon as possible. We were told that we had to stay at your hotel by the tournament hosts, which is fine with me because it is a nice hotel, but when you have everyone staying there you need to plan better for it.
March 17, 2014
Rated 5 out of 5 by TerreTraveler Nice Place
This was a very nice place and I enjoyed my stay very much. The staff was very pleasant and helpful; the room was spacious and clean, and the location was first-rate. I will stay here any time I come to Tampa.
September 14, 2014
Rated 2 out of 5 by Reviewer777 Hotel Needs Renovation
This hotel does not meet Westin standards. The location is very nice but the hotel is dated and needs a renovation. The elevators are very slow and old. For the price we paid, the room was very standard. Our room on the 12th floor was very noisy because the elevator movements or sounds are heard CONSTANTLY. We could not sleep due to the noise. We reported it to the front desk and were told they had not heard this before.
$15.00 for self parking is ridiculous.
October 13, 2012