Rated 5 out of 5 by marchd Outstanding customer service
From the front desk,to valet,to dining room, I have to say, your employees were beyond my expectations in customer service, For that reason alone I would come back, the rooms were confortable despite a little outdated,etc.
Your front desk check in people are amazing,as is anyone else who works there.
The pool outside is nice, the bar at pool needs some refurbishing(I don't like to have my drink with insects crawling around) and to be cleaned.
The dining room(725) was also beyond my expectations in terms of service.
July 14, 2014
Rated 5 out of 5 by SaintsMan Last Minute Booking...Beyond Expectations
My wife and I was moving to the area and we were unable to get into our apartment due to a delay in our flight. Therefore we needed a place to stay overnight. I looked online and found the Westin and thought it would be a good place to stay because of the location. We went there and everything was GREAT! The staff at the front desk was so helpful. Booking the room without reservations was easy and didn't take longer than if we did have reservations. The room they gave us was really nice. We had a view of the harbor that was pretty. Also, the room price was very affordable. I would have expected to pay much more for the type of room we got. Overall, I was extremely satisfied with the hotel. Would definitely recommend this place!
September 6, 2013
Rated 4 out of 5 by Christina2005 Great restaurant small pool
Our stay was short, looking for some down time by the pool...it was really small. We had a great brunch on Sunday. Ethan was our waiter, exceptional service!
September 2, 2014
Rated 4 out of 5 by ontheroadagainagain Needs a bit more updating
The hotel seems to be showing its age a bit. The elevators are pretty slow. The door locks are balky. The public areas have been upgraded recently and are very nice, and more work is probably planned, but this hotel has a lot of competition in the area and might be falling behind a bit. The front desk is understaffed (but extremely nice and professional people!). It was surprising to arrive after 4:00 pm and have to wait for a room because they hadn't been cleaned yet. The location is convenient, especially to events at the convention center.
March 13, 2014
Rated 5 out of 5 by JayG76 Pleasant Stay
We stayed here for our anniversary and we were very pleased with the room and the service. We wanted a room with a bay view and we were not disappointed. Our check in was wonderful thanks to Claudio Nallar who treated us with the utmost respect and made sure our stay was the best it could be.
August 25, 2014
Rated 2 out of 5 by HelgaMM Sad Experience
We have been at your place two years ago and we found it already kind of neglect.
This time we were pretty disappointed. The common areas were run-down, the cleanliness very poor, the plastic furnishings in the bar area not appropriate
and all in all nothing what we expected from a WESTIN chain.
August 25, 2014
Rated 3 out of 5 by Imrul Staff needs to be more friendly
The night auditor-Mike was the only great part of my stay in the hotel. He was very warm, and welcoming. I know how hard and tiring it is to work overnight, but Mike was very energetic and wonderful even 2 AM when I arrived on 12/23/13.
The hotel is totally missing Christmas atmosphere! there was hardly any x-mas decoration in the hotel. Carpet seems very old and worn out, especially on the 1st floor.
Valet staff needs major training on how to work in the hospitality business, especially in a 4 diamond hotel! as I arrived at 2 am on the 23rd, I had to pull a bell cart myself and unload my luggage while he was standing and watching me. then he said "do you need help to bring them upstairs to your room, or you can take it yourself" I had a baby that I had to carry so I asked him to assist me. During departure, same hostile attitude from the valet staff. when I came downstairs with my bell cart full of luggage, 2 valet guys were standing at the stand and chatting. Never said hi or hello to me let alone assisting me to load my luggage in my car! very disappointing from Westin staff
The worse part of my stay was the housekeeping lady knocking on my door on both 12/23 and 12/24 at 8 am and 8.30 AM to ask me if I was leaving!! why did they have to wake me up at 8 AM to ask me that? don't you have a departure list? even if I was leaving, they are not supposed to wake me up at 8 AM
January 1, 2014
Rated 4 out of 5 by Kittycatgirl Good business hotel
This was a very nice, comfortable hotel. My room had new carpet and updated bathroom. And the Westin bed was great, as always! The room was very clean and the staff were great - especially the restaurant/room service staff! The hotel lacked a sundries shop or coffee shop (however, there was a coffee maker in the room with free coffee). I stayed there for a conference and the hotel was perfect for the conference meetings, but there wasn't much else to do, in the hotel or nearby, for a persontraveling alone. Room had a nice view of the bay.
September 30, 2013
Rated 2 out of 5 by Simon11 Several issues, poor management
My room was not ready 2 hrs after normal check in. We took in a baseball game and returned around 1130. Pull out couch in room had no sheets or pillows and there were no extra in the room. It took 2 trips to the front desk and almost an hour to get some. The next morning I requested new sheets as we saw stains on the bed. I was assured it would be taken care of, however they were never changed. Food and valet service was great as were the views and location, however they were not enough to make up for the short comings. Couch was damaged, water damages around bathroom door, stained carpet, etc is not what I expect for the price paid for the suite. This property did not live up to the Westin standard. I will not stay here again and would not recommend it.
April 21, 2014
Rated 4 out of 5 by VAC47 Hotel comments
I stayed in Room 713. The security lock on my door didn't work, so I blocked the door with a chair. The exhaust fan in the bathroom didn't work and the bottom of the bathroom door was broken off a bit. The marble countertop was cracked all along the back right side. Bulb burned out above the sink. The restaurant was not open for business the night before I checked out, so I had to eat dinner in the bar. (Food was excellent!) Everything else was fine. Front desk, valet, wait staff, etc. were VERY professional and made me feel at home.
March 29, 2013
Rated 5 out of 5 by JohnVM FOR TAMPA WESTIN GENERAL MANAGER
My stay at the hotel was wonderful as always. I do want to take the time to highlight one of your employees - Ms. Lauren M. I am a Marine stationed in Manama, Bahrain. I found out less than a week prior, that a would be attending two conferences at MacDill AFB. When I attempted to make reservations, everything was booked in the downtown area. Realizing that I was talking to Starwood central reservations, I called the hotel directly with a phone number I had on file from a previous stay. Ms. Lauren M answered the call and kindly worked a reservation for my 11 day stay. Not only did she go above and beyond in securing a reservation, but I ended up staying on the 12th floor with a great view of the harbor. I can't thank her enough for making my stay possible.
May 25, 2014
Rated 3 out of 5 by GQ4Life Average Hotel
The staff was really nice, but the hotel is just average. A major upgrade is needed and fitness center is horrible. It was steam bath in that closet with machines stacked on top of each other. The area where the hotel is located awesome, but the hotel interior and exterior needs improving. I would only recommend this hotel if you want SPG points other than that, I would not recommend this hotel because lacks the comfort of the Westin experience and I have stayed in many Westin Hotels in the US and this hotel does not meet those standards at all. Furthermore, I am hoping that changes are made to the hotel soon because I travel to area at least 3 to 4 times a year and I would like to continue to stay in this area or I would have to look at other options.
September 16, 2012
Rated 5 out of 5 by whitesoxFan22 Great location and friendly staff.
Clean hotel, great views of the water. There is a walkway outside the hotel next to the water and a good restaurant. Responsive staff, including the doormen.
August 28, 2014
Rated 4 out of 5 by Mandi Justin at the front desk
I commend Justin for his exemplary service throughout my stay. I requested a room change, he accommodated. After my weekend stay, I was sad to leave but you were booked. Justin put me on a magic wait list and somehow got me a room. He then called me to let me know there was availability (I did not leave my phone number - he took the extra step to look me up). Finally, at 6am, before the coffee was out, he went into the kitchen to bring another guest and me a cup of coffee. Justin went above and beyond to do his job - every day!
October 10, 2012
Rated 5 out of 5 by Dimples55 Dimples55
Hotel was great and well kept the service was great ! Worker were very kind,and Responsiveness the Facilitie Met all my needs! Food was great enjoyed my visit and will return again soon !
August 25, 2014
Rated 5 out of 5 by LaurelAnn Laurel Burnsed
We had a wonderful stay. This hotel met all our expectations and we will be back
August 29, 2014
Rated 4 out of 5 by JHarvey Great hotel stay
Room was very comfortable. Hotel support staff was responsive, friendly, professional. Room Service was quick & easy. Food Service/Bar was good. Food tasty.
August 23, 2014
Rated 2 out of 5 by km48 Anniversarry Nightmare!
Upon arriving to this hotel, my husband and I stood in line for about 10 minutes. Not because they were extremely busy but bc the clerk chose to answer calls for residents already staying in the hotel instead of checking us in or at least beginning the process. Could not get in room bc door was jammed went back to desk only to be told that we had to push to get in. After using football skills to get in soap was left in the tub by housekeeping so I almost killed myself trying to shower only to walk in a room on the 12th floor with visible standing water due to the rain coming in from the sliding glass door. My anniversarry was horrible as a result of my stay. Mind you we have visited the Westin on the Courtney Campbell Causeway and the experience was great. Never again!
June 27, 2012
Rated 5 out of 5 by Kraytilee426 Great Hotel
Great location, great view. The workout room was awesome. Staff were all very friendly!
August 26, 2014
Rated 3 out of 5 by KMG12 The hotel was average.
The staff was very friendly and responsive and the bed was very comfortable. I slept well every night. However, the carpetting was old and dirty hotel wide. Doors and furniture are nicked and dented; a general upgrade is needed to the facility. One day no maid service was received either.
August 14, 2014
Rated 4 out of 5 by Anne1219 Hotel Staff was exceptional, room was nice and stay was most enjoyable!!
I booked this room as a surprise Birthday present with some tickets to a concert at the Forum nearby. It was very close to everything we needed, within walking distance at that. The staff was awesome, nice and very helpful. The only issue we had were the elevators, waiting for them, but they had signs up they are redoing them so we took that into consideration. It was a great stay even though the concert was cancelled at the last minute, we enjoyed our getaway from home and they made us feel like we were home....
February 11, 2013
Rated 2 out of 5 by beenak This hotel has deteriorated since our last visit.
The hotel seems run down since our last visit a few years ago. The walls were dirty and needed to be patched, the carpet needed to be replaced, the pool area needed some serious repairs, and the toilet barely flushed. Our room was not ready until after 6pm and they do not have bedrails. There was a lot of noisy people on our floor until about 1:30am. The food was good but the coffee was horrible.
July 28, 2014
Rated 4 out of 5 by Monkey Family Vacation
Stayed for a wk family vacation. The location to Busch Gardens is great - 20 mins. Some noteworthy staff; Rosa who works in The Bar; she is very warm & inviting, always has a smile & great customer service. Also the manager in the restaurant; Murat - he was great and went out of his way for some special requests we had for our son during dinner. The men at valet were very helpful with directions & recommendations Alll of these people really exceeded our expectations and are a credit to Westin. On the other end of the scale; we did ask for a fridge when we checked in, i was told one would be sent to the room shortly by the pbx agent(forgot her name) when i enquired later in the evening the same agent insisted she told me that non were available. She was quite rude actually.
July 13, 2012
Rated 3 out of 5 by Steelers14 needs updating
We stayed 2 different times over our week in Florida. The rooms really need updating. In one room we had a cool place to plug in our phones and computers to charge (it was hidden in the desk which was odd) and in second room that equipment was not there at all. No outlets in room except in bathroom. And they hide the ice bucket from you. To put something in the safe you have to be limber and small as it is very low to the ground. They were very helpful with transportation to the cruise ship and the airport.
March 17, 2014
Rated 5 out of 5 by Blegs Mrs Blegs
I had some issues and the staff handle them promptly.The service was excellent.
August 24, 2014
Rated 5 out of 5 by BranBran The Staff is Phenomenal
I absolutely love staying at the Westin Harbour Island! The staff here is just phenomenal! They are friendly, courteous, attentive and most importantly they recognize you as if you were family!
The facilities are a bit antique, however, I stayed at a newer hotel in the same city and did not feel the love that I did at Harbour Island. Therefore, I came right back!
Also, want to give a special shout out to Tito, Tia and Coy who work over night, how have each gone over and beyond to make my stay comfortable!
September 24, 2012
Rated 5 out of 5 by Business2500000 I would certainly return!
The Westin at Harbour Island was beautiful. The view of the bay at night was gorgeous. The staff was very kind and courteous, the bedding luxurious and the room very clean and quiet.
August 19, 2014
Rated 5 out of 5 by jimmy1001 i enjoyed every day that I sated at your holte and i lok forward to voming back real soon
This hotel is by far one of the best I've stayed in and I would recommend it to anyone.
August 23, 2014
Rated 5 out of 5 by Ann000 Fantastic staff, very accomodating, great location and views
We stayed at the Westin in July 2013 and were immediately pleased with the location and wide, beautiful views of the harbour. We had two rooms and had an a/c problem with one room. The staff was super-efficient in addressing the problem. They exceeded our expectations by providing complimentary breakfast, a room change and a very nice upgrade to make up for the inconvenience. Several staff members helped us and I would like to pay special thanks to Benny, Harrison and Arianna for their prompt response, follow-up, and friendliness. Also, we were very pleased with the restaurant staff and breakfast buffet. Also worth mentioning is the great location of the hotel with its close proximity to downtown Tampa and short drive to Busch Gardens. We will definitely recommend this hotel to others.
July 31, 2013
Rated 4 out of 5 by JohnBoy69 Geat place to stay
I was in Tampa for a conference. An easy, few minutes walk over the small bridge got me to the convention center, restaurants and the trolley car. I had a great room on the top floor overlooking the harbor. The room was good sized and very clean and comfortable, especially the bed! The buffet breakfast was pricey but very good. Not much of a dinner menu (and you ate in the bar) but there were lots of other restaurants for dinner, such as Ybor city, which was easy to get to on the trolley.
April 18, 2014