The Westin Tampa Harbour Island

  • 725 South Harbour Island Blvd
  • Tampa,
  • Florida
  • 33602
  • United States
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Rated 3.7 out of 5 by 343 reviewers.
Rated 2 out of 5 by Several issues, poor management My room was not ready 2 hrs after normal check in. We took in a baseball game and returned around 1130. Pull out couch in room had no sheets or pillows and there were no extra in the room. It took 2 trips to the front desk and almost an hour to get some. The next morning I requested new sheets as we saw stains on the bed. I was assured it would be taken care of, however they were never changed. Food and valet service was great as were the views and location, however they were not enough to make up for the short comings. Couch was damaged, water damages around bathroom door, stained carpet, etc is not what I expect for the price paid for the suite. This property did not live up to the Westin standard. I will not stay here again and would not recommend it. April 21, 2014
Rated 4 out of 5 by Great location, good price. The beds are very comfortable and the view of the harbor was great. The bathroom wasn't as clean as I would have expected, the floors in particular needed a good scrubbing as did all the carpets in the hallways and walkways. We ate brunch at Jackson's Restaurant which adjoins the hotel and it was great. May 12, 2014
Rated 2 out of 5 by so upset I had prearranged with the daytime staff all the detail of my husband's surprise 40th birthday - I rented the luxury suite. The daytime staff could not have been more helpful with all the details. Unfortunately, the daytime staff did not communicate with the nighttime staff and we had security on us every 20 minutes and the manager on duty threatened to call the cops. My friends ended up leaving once the threat was made for the cops. This was NOT what I had thought that would happened, considering that I took the time to meet with the hotel personnel and tour the room in advance. We even got in trouble for singing happy birthday to my husband! It was ridiculous. August 10, 2012
Rated 5 out of 5 by Great staff, nice location Staff was great. Accommodated our special requests including one for finding a babysitter. Provided great suggestions for kids’ activities. Buccaneers toy helmet from the restaurant chef was a special touch and great souvenir for the kids. Balanced location. Short walk from the business district and a great place to hang out in the evening with some nice restaurants, great views and walk/ jog/ bike paths along the bay. Perfect for both business or leisure travel. April 28, 2014
Rated 5 out of 5 by Everything was great No issues! All was well!! May 14, 2014
Rated 3 out of 5 by Checked out early Sorry to write this, but I expected the Westin to be above average. Arrived on a Friday evening around midnight; self parking was easy and plenty of room. Front desk staff was pleasant and everything was ready. Like one person commented on already the elevator that we rode on was a little scary rattling and shaking. Our room was on the 12th floor. The hall way to our room looked like any hallway in a budget hotel. Nothing serious but something you would not expect at a Westin. The room was about average. Housekeeping was lacking, it was clean, but average. The desk lamp was broken in two with exposed wires where the bulb should have been. The water pressure and shower was nice. The bed was very comfortable. We had planned to stay for three nights, but one night was all we wanted, so we checked out early. One thing that really bothered me was paying for parking. $15. Per night is absurd. When you go to check out and they charge you for parking to stay at their hotel! That is just wrong. We went to St.Pete Beach and had a great vacation. Our advice.. Unless you have to stay in Tampa, Go south! December 13, 2011
Rated 4 out of 5 by Overall Good Stay Overall stay was good. Hotel was being updated in some areas, and your were notified via a letter from GM in your room and check out. 2 reasons I would not rate excellent were that during check-in, and at peak time (around 4pm), only one front desk agent was present, and we were in line about 5 people deep. Later on when slower, 2-3 people were there. The other thing, on our floor, near the elevators, there were plantation blinds that covered the window area. Behind them it was filthy, and had an old guest room key card sitting there from the "Final Four". Perhaps periodic cleaning there would be a good idea. Other than those 2 things, I would rate our stay as excellent. August 8, 2012
Rated 3 out of 5 by Everything about this hotel is tired Rooms were musty, reception desk understaffed at non-peak times, menu limited. May 12, 2014
Rated 2 out of 5 by Not worth the points If it wasn't for the location this would qualify as a 2 star hotel. I was really dissapointed in the lack of upkeep and needed repairs throughout the lobby, hallways, and room. The lobby is on the second floor and nothing to write home about. When we visited the pool, you had to go through a maze of hallways and elevators to get to it. Once there we couldn't even get a drink or food on location because the pool bar was closed. This was New Years eve! We didn't bother trying any other hotel eaterys. On the upside, the hotel staff was helpful and friendly. January 4, 2012
Rated 2 out of 5 needs improvement Everything looked old or cheap in the hotel. I guess the room price is just for great downtown location and excellent bay view, but nothing else! Westin hotels use to have a very good reputation, and the poor quality of this one impressed me. Crucial things to improve: - pool area - more service around (except front desk and valet that were adequate) - no entertainment at night, besides a bar to drink... In the good side, I went for a business meeting and I have to say that the meeting rooms were very clean and comfortable. I guess it is just a matter of improving service and updating/renewing things around... September 29, 2013
Rated 5 out of 5 by Outstanding service I have travelled extensively thoughout the world and have never written a review before, however the service here prompted me to write my first one. Upon arrival to my room on July 7 the manager called to see if everything was fine, and proceeded to offer me an upgrade which I declined. Justin went out of his way to make sure me and my family were happy with several very thoughtful and nice gestures one of which was the manager going out to purchase a thermometer for my sick daughter so I could check her fever. I never complained they just went out of their way. Extremely kind. Will be back next time in Tampa. July 9, 2012
Rated 4 out of 5 by Geat place to stay I was in Tampa for a conference. An easy, few minutes walk over the small bridge got me to the convention center, restaurants and the trolley car. I had a great room on the top floor overlooking the harbor. The room was good sized and very clean and comfortable, especially the bed! The buffet breakfast was pricey but very good. Not much of a dinner menu (and you ate in the bar) but there were lots of other restaurants for dinner, such as Ybor city, which was easy to get to on the trolley. April 18, 2014
Rated 5 out of 5 by Hotel exceeded expectations Our room had a fabulous water view and everything was so clean and comfortable. Unknown to the front desk, it was my husband's birthday and Associate Mike was so kind about seeing we had a comfortable room with a great view. Thank you Westin and Mike for a special birthday celebration weekend. March 10, 2014
Rated 3 out of 5 by Staff is great, the boss needs to spend some money All the staff - without exception - we're friendly, knowledgeable about their hotel and town, and were trained very well. But the facilities above the public areas are wearing out and in need of updating. May 6, 2014
Rated 3 out of 5 by Cleaning and Restaurant I had an unpleasant experience at the hotel restaurant in the breakfast time. In the first day I had to wait for 40 minutes to be seated, and I could see that the room was not so crowded. During all my stay I had the same problem in the morning and I could notice that it happened due to a complete lack of consideration and commitment of the hostesses. The cleaning in the bedroom was lousy. There were hair all over the bathroom. I'm pretty sure that the vacuum had not been used in my apartment. Although the maid was very friendly the cleaning was awful. The rest of the staff was very friendly and efficient. April 15, 2013
Rated 5 out of 5 by Great hotel This is one of the best Westin hotels in the country. Staff is very attentive and friendly, rooms are well maintained, and location is very convenient to downtown. May 7, 2014
Rated 3 out of 5 by Okay Room comfort was good. Sheets are not as nice as other Westins I have stayed in and they said they were upgrading me to a studio sweet which was nice, but then they gave me a room facing away from the water front...would've rather had the view instead of the suite. Staff is professional and friendly. They know what they are doing. One thing I would recommend is to have staff explain the room when offering an upgrade. For example, don't just say you're upgrading me. Tell me that you're upgrading me, but I'll lose my waterfront view and instead face a bunch of other buildings. I'm sure they would've moved me back, but I didn't bother ask because it was a one night stay. WhileI was checking out they offered to valet my car to the front for me; time-saving and great. Sleep was good. Couldn't hear anyone, it was super quite and I got a restful sleep. Facilities were okay. Beginning to show quite a bit of wear. SPG recognition was good, free internet and again upgraded room. Food and Beverage were N/A for my stay here. May 3, 2014
Rated 2 out of 5 by very tired facility, great staff. Convenient to the Convention Center, but a very tired hotel. We were moved to a Suite after the toilet in our regular room became dislodged from the floor, of course after we had just unpacked. The room should not have been listed ready in that condition. The Suite was 70's decor and totally run down with an ancient bathroom and closet with very limited storage, but at least the bed was comfortable. The hotel gym is an insult and a joke, with old, tired and rusted equipment, and is extremely small and limited for a Westin. Staff were very friendly and accommodating. Elevators were being refurbished so the wait was long, or you used the freight elevators. Disappointing stay overall. April 12, 2013
Rated 5 out of 5 by The Westin Tampa Harbour Island "IS" the place to stay!! October 6 2012 was our 15th anniversary and we smartly decided to stay at the Harbour Island hotel... I want to personally thank Lauren (front desk supervisor) for setting up our dinner reservations, and Jessica (front desk) for even getting our dinner reservations changed when we were delayed getting to the hotel!! The staff even had champaign and strawberry's waiting for us in our suite!! This hotel is by far the best hotel I've ever been at! If your visiting Tampa for business or pleasure, the Westin Tampa Harbour Island hotel is where you want to stay, I will be telling everyone I know just that!! October 10, 2012
Rated 2 out of 5 by This hotel needs to clean up its act... I mean rooms we had a studio suite and the only piece of furniture we sat on was the bed. All of the other furniture was dirty and in desparate need of a cleaning! The carpet in the room needed to be cleaned, changed actually as did the public area carpets and hallways. The pool deck needed to be sweeped and cleaned, not sure when it was cleaned last. The fitness center was the best part of this hotel but the equipment will need to be cleaned more often. April 14, 2014
Rated 4 out of 5 by Needs a bit more updating The hotel seems to be showing its age a bit. The elevators are pretty slow. The door locks are balky. The public areas have been upgraded recently and are very nice, and more work is probably planned, but this hotel has a lot of competition in the area and might be falling behind a bit. The front desk is understaffed (but extremely nice and professional people!). It was surprising to arrive after 4:00 pm and have to wait for a room because they hadn't been cleaned yet. The location is convenient, especially to events at the convention center. March 13, 2014
Rated 5 out of 5 by Evaluation The best hotel in Tampa we have ever stayed in. Michael McGrath was especially helpful. April 29, 2014
Rated 3 out of 5 by Doesn't meet the brand precedent... but the service was very nice. I selected the Westin as my host hotel for a recent conference and was disappointed with the visual appeal of the hotel from the entrance to my room. You can tell that despite a few recent upgrades, this hotel is sleepy and on the "do-not-invest-in" list for the Westin. Front painted over peeled paint, crooked fixtures, holey furniture, unfilled holes in the walls from previous shelves, and flimsy lampshades, there is so much that falls short of the typical Westin experience of modernity and perfection. The staff, however, were very kind. I cannot recommend this hotel and I sincerely hope that a major renovation is in store for this location. It has great potential with its strategic location. February 3, 2014
Rated 3 out of 5 Average at best The room and facility were okay, but nothing special. Housekeeping staff seemed to take long and loud breaks in the hallway outside my room and in unoccupied rooms. Beverage prices were high, even for a hotel bar. ($7 for a Yuengling bottle at the bar, room service price was only $6). Conference breakfast was average if you're comparing yourself to a truck stop Shoney's. April 16, 2014
Rated 5 out of 5 by Great hotel very clean. friendly staff. i will come back. April 28, 2014
Rated 3 out of 5 by needs updating We stayed 2 different times over our week in Florida. The rooms really need updating. In one room we had a cool place to plug in our phones and computers to charge (it was hidden in the desk which was odd) and in second room that equipment was not there at all. No outlets in room except in bathroom. And they hide the ice bucket from you. To put something in the safe you have to be limber and small as it is very low to the ground. They were very helpful with transportation to the cruise ship and the airport. March 17, 2014
Rated 5 out of 5 by clean, comfortable, great food I stayed at this hotel for a conference and found my room and the meeting facilities to be clean, comfortable and very accommodating. The food was excellent. The staff was friendly and professional. Would definitely stay here again. I used a shuttle the hotel recommended for airport transportation, which worked well. April 17, 2014
Rated 5 out of 5 by Great Romantic Getaway I desperately needed to get away to rest body, mind and spirit. This place fit the bill. The location is superb, right on the bay with restaurants and attractions nearby. The rooms are very comfortable and the staff is very friendly and supportive. There was a large contingent of high schoolers staying there, but they told me not to worry, they would put me on the Starwood Preferred Guest floor. It pays to be a member! I will return shortly. March 26, 2014
Rated 5 out of 5 by Last Minute Booking...Beyond Expectations My wife and I was moving to the area and we were unable to get into our apartment due to a delay in our flight. Therefore we needed a place to stay overnight. I looked online and found the Westin and thought it would be a good place to stay because of the location. We went there and everything was GREAT! The staff at the front desk was so helpful. Booking the room without reservations was easy and didn't take longer than if we did have reservations. The room they gave us was really nice. We had a view of the harbor that was pretty. Also, the room price was very affordable. I would have expected to pay much more for the type of room we got. Overall, I was extremely satisfied with the hotel. Would definitely recommend this place! September 6, 2013
Rated 3 out of 5 by Staff needs to be more friendly The night auditor-Mike was the only great part of my stay in the hotel. He was very warm, and welcoming. I know how hard and tiring it is to work overnight, but Mike was very energetic and wonderful even 2 AM when I arrived on 12/23/13. The hotel is totally missing Christmas atmosphere! there was hardly any x-mas decoration in the hotel. Carpet seems very old and worn out, especially on the 1st floor. Valet staff needs major training on how to work in the hospitality business, especially in a 4 diamond hotel! as I arrived at 2 am on the 23rd, I had to pull a bell cart myself and unload my luggage while he was standing and watching me. then he said "do you need help to bring them upstairs to your room, or you can take it yourself" I had a baby that I had to carry so I asked him to assist me. During departure, same hostile attitude from the valet staff. when I came downstairs with my bell cart full of luggage, 2 valet guys were standing at the stand and chatting. Never said hi or hello to me let alone assisting me to load my luggage in my car! very disappointing from Westin staff The worse part of my stay was the housekeeping lady knocking on my door on both 12/23 and 12/24 at 8 am and 8.30 AM to ask me if I was leaving!! why did they have to wake me up at 8 AM to ask me that? don't you have a departure list? even if I was leaving, they are not supposed to wake me up at 8 AM January 1, 2014
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