Rated 5 out of 5 by Beatriz2013 Great Location
My friend and I were greatly surprised as we entered the room...the view was outstanding! and the walk to it was worth it...EVERYONE at the hotel showed great commitment to service, and willingness to make our stay a lasting experience. And they did. Thank you.
September 19, 2013
Rated 5 out of 5 by Annie Love this hotel!
Staff is very friendly & accommodating. Upgraded to an oceanview suite which was beautiful & spotless with a spectacular view. Heavenly beds are heavenly. First class hotel in the best location - everything is right there. This is now our favorite travel destination. Only negative is we should have stayed longer! Planning on going back in a few months.
February 12, 2013
Rated 5 out of 5 by Albeaner Perfect location
We stayed two nights and found the location of this hotel to be both right on the ocean and also within walking distance to everything you would want to see and enjoy in Key West. The staff helped in every way to make us comfortable and informed. We also especially enjoyed breakfast at the Bistro with its good food and beautiful view from the patio.
October 8, 2012
Rated 5 out of 5 by princessdi23 Great Hotel!
It was our first time in Key West. We were upgraded for free to a two bedroom suite overlooking the pool with a partial ocean view! Brian at the front desk was very friendly and helpful! Enjoyed sunset on deck of bar in the restaurant. Close to everything!!! Will definitely stay again! Free water was also great after a night/day on Duval Street!
February 3, 2013
Rated 5 out of 5 by Slug Staff Very Attentive
We stayed for three nights last week and were very pleased with the overall attention we received from the staff. This was our forth time at this hotel and it is our belief that the staff recognise that travelers have choices and one of the best ways to stand out is through service - this hotel is providing that. The Location is also excellent.
November 13, 2012
Rated 4 out of 5 by Penn13 Great Stay, minor issues
We stayed for three nights over New Year's 2012, and had a great time in a balcony room with a sunset view.
Room prices were double normal, and no king beds were available - the "two queen beds" were actually double bed size, but comfortable as always.
Front desk and bell staff were exceptionally attentive. The room had minor issues, but when I called, engineering arrived almost immediately and took care of the problems.
The concierge staff told us they could not book us lunch or dinner at Latitudes on Sunset Key, and suggested we call the restaurant ourselves - when we did, there were open reservations and no difficulties. Both lunch and dinner at that restaurant were fabulous.
We were surprised and disappointed that the Bistro 245 and bar closed at 10 p.m., especially in a town like Key West where activities go into the early morning hours.
Still, an attentive house staff, perfect location and the Key West attitude make this worth the stay.
January 15, 2012
Rated 5 out of 5 by DeniseY Fantastic experience
From the second that you walk into the lobby the staff of this resort treats you with the utmost proffessionalism and respect. I stayed twice in the past few months and both time had 'suprise' significant upgrades to better rooms/cottages. For this reason I will always stay at this facility. Always clean, always polite, always worth it!!!!
March 18, 2013
Rated 5 out of 5 by Tet1 beautiful hotel - fantastic location
Loved this hotel, great location, great service. Wonderful laid back Key West
atmosphere with all the trimmings. Pool area was beautiful very tranquiil, excellent poolside service. Dined in Latitudes - amazing experience not to be missed. Beautiful view of sunset at 2nd Floor Bar or dine on the waterside at the key. Great place
May 13, 2012
Rated 5 out of 5 by Joan location is the best in Key West
I've been staying at the Westin for 7 years now. You can't beat the location! The marina, the Sunset Celebration every night with Dominique & his cats performing, the excellent food, the pool - all wonderful. The "heavenly beds" are SO nice. You sink into them. The staff is always friendly and very helpful and polite.
February 9, 2013
Rated 5 out of 5 by Zeeke11 Great location
Having stayed at this hotel several times, there is a reason I return as often as I can. The location is excellent and there is no need for a car, but if you do have a car, the hotel provides free parking in their garage. The rooms are spotless, the staff is courteous and they have the most comfortable beds.
May 14, 2012
Rated 5 out of 5 by Polderman My favorite place to stay in Key West
There is no way you cannot stay here. The location is absolutely perfect. Your right in the middle of everything. It was sooo nice to be able to walk back to the room whenever we wanted to drop stuff off or relax and step right back out to all the fun places we wanted to see. The Staff was equally amazing.
February 20, 2012
Rated 5 out of 5 by Julesg The service was fantastic!
Every one of the employees provided excellent service from the front desk to the housekeeping staff. But especially Ian and Dave C. at the Sunset Deck. They provided excellent and efficient service with a great attitude even though they were EXTREMELY busy! Fantastic job guys!!
February 9, 2013
Rated 4 out of 5 by bmw1998 Westin Key West Resort
Overall our stay was good. The service and the food at the cafe was excellent.
Biggest complaint I have is about the carpet in our room. It was very dirty. The bottom of my feet would get black from the dirt in the carpet and I had to scrub them clean before I went out. I felt like I had to wear my flip flops or slippers all the time. I don't understand why they don't shampoo or replace the carpet.
January 2, 2014
Rated 4 out of 5 by SanFranciscoWorkingMom Good location, but room smells awful
Went to Key West for 2 nights during December winter break, had a small suite on 4th floor at this hotel for kids to stay on sofa bed. Great location, easy walking distance to almost everywhere we wanted to go. Nice waterfront restaurant with great healthy, yummy breakfast. Huge cruse ships were docked directly in front of the hotel every single day, from early morning until about 5-6pm, partially blocking view from our room and restaurant.
Big negative was the horrible stench that came from our room every single time we opened the door -- a sickly almost sweet smell of some sort. We suspected it was from some sort of carpet cleaner or spray that was attempting to mask a worse odor -- maybe a musty or mildew odor as it's so humid there? We opened doors and windows, but could never get rid of the odor. It made our daughter and me nauseated every time we entered the room, which was a definite downside of staying at this hotel. Smelled the same odor in upstairs hallways, but not as intensely as in our room. Recommend this hotel, but with this caveat.
January 7, 2014
Rated 1 out of 5 by Barb1035 Paradise Unmanaged
On the first day we were awaken by a terrible screaching alarm at 8 am. It was a horrible scare, not to mention the terrrible noise that triggered my husband's vertigo. Aftter that, The two managers on duty the nights we stayed were the worst. Our room was hot. They sent ac guy who said that's the best the unit could do. Two different managers argued with us that we weren't hot. Never apologized and both had terrible attitudes. In fact when we checked out early the best the manager could do was say "you are more than welcome to check out". No apology, no let me make you more comfortable, not even a complimentary bottle of water. The valet and other front desk staff were great. What a shame. Thegrounds and location are one pf the best in the world. Westin should consider sending their management staff to Disney's Customer Service training because they did everything wrong. Even as we were checking out, she was kicking us out. That one and the one from the night before went to the Cruella DeVille school of customer service. It was the worst hotel experience I've ever had.
July 14, 2013
Rated 5 out of 5 by tlc123 SUNSET
Loved Loved my stay at the Westin. So beautiful and the staff was so friendly. The one and only thing that needs changed is you need to have an extra mirror in an another room so 2 women can get ready at the same time. But it really wasn't a problem.
February 9, 2013
Rated 5 out of 5 by NYJudy Great Hotel and Best Location
Had a outstanding time at this hotel. It's a great location, nice rooms and amenities. Staff was very attentive. Would definitely come back again. Highly recommend it for your next visit to Key West. It's the best location for everything in Key West.
March 20, 2012
Rated 5 out of 5 by KaiUwe There's no better way to stay
This Hotel fullfilled all of our expectations. It's a great location to start all the main activities in Key West. The Room was big, clean und had all the comfort we needed. Perfect! - Only the parking fee was a little too much in my opinion.
November 10, 2012
Rated 4 out of 5 by Newbie2014 A fine relaxing stay at the Westin Key West
We stayed at this Westin property as part of a package deal with plane flights from the Northeast. A resort fee and tax of totaling about $30/night was added to that. There was truth in advertising that we'd have a "partial ocean view." It was just to the left of our balcony on the 3rd floor and gave a nice perspective on the ocean, sailboats and a few moorings. A building more in front of our window was tastefully shielded by many palm trees.
Don't be surprised when you exit the hotel in the morning and do a doubletake when you see a 12-story cruise ship just behind you! But it's almost never docked overnight, and it's fun to see sightseeing passengers' reactions when they do their doubletake upon seeing the lifesize sculptures mainly in realistic, everyday poses and placed around the museum next door.
Our room was fairly large and well-appointed, with a small fridge, safe, coffee/tea maker with a few choices that we augmented by visiting a local grocery store. There was no microwave. The temperature of the a/c seemed to indicate a number higher by several degrees than what we thought we were actually feeling; setting it to 76 or 77 then felt like around 72 or 73. The room was clean with fairly new furniture and fluffy linens. Only the hallway carpets seemed consistently dirty or at least resistant to whatever vacuum cleaners the hardworking staff was using.
One of the longer, heated pools we saw in Key West is just behind the Bistro 245. We enjoyed using it and having a snack or drink nearby at the restaurant's poolside extension.
The food at the hotel's restaurant (Bistro 245) was very good though prices seemed to be somewhat on the higher side for the area. The food and beverage management and local staff were very attentive, friendly and helpful. There is a somewhat surprising mixing of public and private space, where crowds would form to watch the sunset and various entertainment on the equivalent of the boardwalk just beyond the restaurant's terrace and fencing, and the staff was skillful at managing this mix as well as keeping overfriendly birds from getting too close to customers' food.
January 13, 2014
Rated 5 out of 5 by Rick22 I will be back-great service & location
Shannon at front desk took great care of us. Kenai at Bistro super waitress. All good. The food at Bistro245 was great. Mahi at sunset was super. Breakfast was top notch plus service was great. I will definitely be back.
March 8, 2013
Rated 5 out of 5 by Joe222 Total Enjoyment!
Key West at its best! Great location - especially for Sunset Festival. Enjoyed the pool. Rooms were clean and updated. Special thanks to Taolan who made our stay that much more special.
June 18, 2012
Rated 2 out of 5 by Alain2012 Horrible Service
Went for Anniversary with my wife to Key West.
We have stayed at the Sheraton a number of times, and we figured we try a new hotel more centrally located, despite the lower reviews.
Un-attentive Front Desk Staff
I called about 2 hours before getting there, and confirmed that I was in an ocean-front suite. I get there and staff was not accommodating, rude, and flat out lying. Room was not a suite, and definitely not ocean front.
Front-desk manager threatened to kick me out of the hotel because I wanted to escalate the issue to the hotel general manager. Never been treated this way at a hotel. I've had over 500 hotel stays.
Bistro staff not much better.
Host was rude, un-atentive. Waitress provided decent service. Food was good, though water leaks from AC condensation not expected in this type of hotel. Had free breakfast, but Bistro staff charged for Brunch (Both held at the same time)
We ask for directions to Bistro 245. Hotel staff directs me to room 245. (Lack of attention, unengaged).
Overall, I would hold hotel management to account for this. These continued bad reviews means that management is not paying attention to their customers.
March 26, 2012
Rated 5 out of 5 by bigbusinessatc Great location
Great location and a fun time. One thing is that the shade in the room on the door apart of it was missing so it let light in. Otherwise wasn't bad.
February 29, 2012
Rated 5 out of 5 by RDLLLC Hotel Location and features
The location is outstanding and views are wonderful. The facilities were wonderful and first class. The maintenance of the hotel was outstanding.
January 31, 2013
Rated 5 out of 5 by DavLor59 This hotel is in a great location
We stayed between Christmas and New Years- peak time. The Hotel is right off Duval St. in the center of Key West- We were able to get to the shops easily, which meant we could do more in the morning before the crowds arrived. The staff was exceptional, the food at bistro 245 was excellent. We loved this hotel!
January 3, 2014
Rated 4 out of 5 by BHughes Great stay!
As an SPG Platinum I stay in these hotels all of the time. Key West has been one of the best experiences. The staff was friendly (although at times seemed a bit to busy) and the pool is quiet enough, the rooms seem to all have something nice to look at, and the location is PERFECT.
The workout room is subpar... although i do not know how many people are looking to really workout while on vacation as I assume that is what 90% are there to do.
When my wife extended her stay for a random and amazing work obligation this hotel went above and beyond to make her feel great and helped us secure our room and rate for the duration. I will be back!
November 13, 2012
Rated 5 out of 5 by Hokievt Great location and outstanding staff
Perfect location for exploring all Key West has to offer. Great font desk staff. Very friendly and helpful.
January 6, 2014
Rated 5 out of 5 by tesh Nice hotel
Comfort beds. Really nice hotel.
March 7, 2013
Rated 1 out of 5 by Kara404 Horrible Customer Service
We booked our trip months in advance with a note asking for early check in due to the fact that we were coming in on the Key West Express Ferry, however, we did not come to the hotel until 5 minutes to 4 pm which is check in time. When we arrived we were told our room would not be ready for another 30 to 45 minutes. We were told that a customer with Premier status was still in the room. While I was the one who booked the trip and only have Preferred level status, two of my friends who were staying in the room have Premier status. Eric, the front desk person offered us a late check out the next day which was appreciated. We went to sit in the lobby to wait out the 30 to 45 minutes and he asked us to go wait in the bar instead, which we found to be rude. When we got to the bar and explained our situation, the bartenders Dave and Mike then took over and called the front desk for us every 20 minutes or so. We did not get access to our room until 6:30 pm, which is way after the 30 to 45 minutes we were told. If it wasn't for Mike and Dave constantly calling I am not sure what time we would have gotten into the room. Eric gave us a couple of breakfast certificates to make up for the time that was wasted, which we appreciated but really did not make up for the fact that he was rude, dishonest and we had to wait 2 1/2 hours after your posted check in time!
June 19, 2013
Rated 4 out of 5 by Jud28 Great Location
We enjoy staying at this Westin, because of the location, near Mallory Square, Duval street & everywhere we like to go in Key West. Rooms are always clean & comfortable. Not happy that they now charge a resort fee, when we see no new additional perks from previous stays.
January 2, 2014