Rated 4 out of 5 by Betty62 Nice Hotel but beware
My husband and I booked an ocean front king suite expecting to have an ocean view. We were disappointed to wake up 4 out of the 6 days we were there to a a cruise ship blocking our ocean view. When we checked in we were told we have nothing but ocean, but he should have told us we would have nothing but ocean liner- because thats what it was for 8 to 9 hours every day. It still was a nice hotel with friendly staff, but if you are planning on paying extra for an ocean view, make sure cruise ships won't be there to spoil it for you. They don't tell you about the cruise ships, so make sure you ask. One other problem with the Westin is their late check out is only till noon. Not very late especially if you have a later flight leaving Key West. It still is a nice Hotel, and if not having a view is ok with you then you'll be happy there.
May 16, 2012
Rated 5 out of 5 by Sanwen Amazing Front Desk Manager!!!
We stayed at this location for our anniversary and the front desk manager took amazing care of us. He made sure that we had a upgrade and also had champagne, strawberries, and a personalized card delivered to our room after our day excursion on the reef! Amazing!!! This location is right by all the main tours and attractions. We had a great view and great room location on the third floor! Thank you very much again for the amazing accommodations!
September 10, 2013
Rated 5 out of 5 by Vilma59 IMPECCABLE SERVICE
The purpose of our stay was for my husband's birthday. The hotel staff went out of their way to make it a very special occasion and wonderful experience. The Front Desk staff is courteous and friendly not only at check-in but at check-out as well. Room service dinning and food were very good.
We will definitely go back and I will recommend this hotel to everyone that wants to experience impeccable service along with fantastic location and food.
July 22, 2013
Rated 5 out of 5 by vlc401 Great location and staff
This is our second stay at the Westin and we decided to treat ourselves to and ocean front room, instead of the traditional. What a great view!!! We were able to walk to the activities on Duval Street and also enjoyed the beach on sunset key and the pool at the hotel. The staff go out of their way to be so helpful. We will be back. The only drawback we felt was the charge for parking is too much and discount should be offered to SPG membera.
September 23, 2012
Rated 5 out of 5 by BigO28 Great Key West mini Vacay
My wife and our 21 year old son and 15 yr old daughter stayed at the Key West Westin Resort and loved it. We stayed in an ocean front 1 Bd room suite and got upgraded to a larger room. It was my son and my Birthday and the front desk sent up a Birthday card with a complimentary bottle of champagne. Could not ask for better service. The hotel is beautiful with boutique shops down stairs for the girls to shop. The pools were warm and very clean and a family type atmosphere. The location is probably the best part, as its right next to Mallory Square, and it faces West so if you stay in an ocean front room you can experience the beautiful Key West sunset from your own balcony. All is all one of the best hotels we have stayed at and we have stayed at many 5 star resorts. Great staff, great atmosphere, great suite (room) and location location location...
July 31, 2013
Rated 2 out of 5 by mvcboy The consistence of quality for Westin brand lacks
I have stayed in many Westin hotels, by far, Key West Resorts&Marina is the one different from others, unfortunately the difference is not exceptional or higher standard in quality. The front desk guy who told me that normally SPG platinum member gets "One level" upgrade, and he liked to offer me "two levels" upgrade disregarding the Terms&Conditions explicitly state "Best available room or standard suite" for platinum member. I got a non-cornered enhanced room with sunset view(It was after sunset time when I checked in, so sunset view is meaningless to us). The room was small and probably no way "two levels" up to the lowest priced room. Another thing their phone operator hanged up my call when I was asking the long distance fees without calling back after. And ridiculously I noticed there was a long distance charge on my bill even I didn't place any phone call outside the resort. The front desk staff didn't have authority to take off the charge after I explained, fortunately the manager on duty approved the request. The whole thing gave me impression that:
1. My SPG status didn't get recognized.
2. The staff is somewhat unprofessional and lack of training.
May 22, 2014
Rated 5 out of 5 by Honeymoonersx42 Great spur of the moment get-away
Took a chance on a holiday weekend to take a spur of the moment anniversary get-a-way and picked the perfect hotel. From Shannon, who took our reservation over the phone, to every person we dealt with, it was a pleasure. They even put strawberries and champagne in our room and a nice note. Bed was heavenly and access ability to everything was primo. Couldn't have asked for more. Will definitely be back and bring friends.
September 3, 2013
Rated 5 out of 5 by evaChoo Perfect Stay
We are South Floridians..only about 120 miles away. We decided last minute to do a one day/night trip to Key West and see the sunset celebration. The room was perfect. comfy bed. The staff was above par. we had dinner and brunch at the Westin Bistro restaurant. The food was wonderful. The brunch was the best I've ever had. This was the best restaurant that I have been to in Key West. and I've been to more than a few It was a perfect one night trip. We've done many day trips to Key West. This was the first time we ever stayed overnight. And we couldn't have picked a better place. Oh, and by the way, the location was the best. One block from all the Duval St happenings.
and thanks to the front desk Shannon. She was so kind.and the bartender Andrew was great. Ps...as with all Key West lodging and eateries it was a bit pricey, but no more than comparable places. It was worthier.
March 11, 2013
Rated 1 out of 5 by Susan Sooooo Disappointed
When we checked into the hotel I stepped into a saturated wet stop by the sink. I called the front desk and they sent up someone from engineering to check the sink area which is where the puddle was located. It turned out that the water was a result of extremely wet towels being placed in the basket under the sink and nothing could be done except waiting for it to dry out. Then after showering my husband and I opened the curtains so that we could sit and view the sunset and to our surprise there was approx. 75 people right outside our window/door doing the same thing. Hence we couldn't enjoy the sunset at all because of the crowd. I don't understand how/why that is acceptable when I'm paying $400 a night to have that benefit while others have it for free. Not to mention that we couldn't open our blinds/curtains at all because people could see right inside our room. It was absolutely unacceptable.
November 26, 2013
Rated 5 out of 5 by Howard41 Great Vacation
Thanks Starwood for a great vacation. Appreciate the upgrade requested to a suite. Perfect location to water, restaurants and nightlife. No need for a car - walked everywhere from hotel. Day trip to sunset key was exceptional. Staff was very accommodating - Al was especially welcoming at check-in. Minor drawback was periodic cruise ships blocking view of water. Overall a wonderful stay for whole family.
August 6, 2013
Rated 5 out of 5 by Billiam2576 Excellent Property
Before booking this property we checked some of the other SPG review. Not sure what people's expectations are but we found the hotel excellent: great location, facilities and staff. We were able to walk to everything in Key West and the staff provided helpful hints and tips. A very relaxing and laid back vacation.
We would recommend this property to anyone who is looking to vacation in Key West.
July 22, 2013
Rated 1 out of 5 by AshLy Awful experience
Very small dirty and old room. They told me that all beach passes are sold (!!!!), but nobody inform that I have to reserve it in advance. They offer me to go to the sity beach by foot (2 miles). Concierge and manager in reception were very impolite and rude.
I decided to move and check out at 15.30 after only 1 night but they charge me 2 complime nights.
Fantastic low service. Never return there
May 19, 2013
Rated 5 out of 5 by AlisBob Location, location, location
First time in Key West so was pleasantly surprised by incredible location steps from Duval and near everything. Had a great 6 night stay..Highlights include staff from Front desk, to housekeeping to Pool and bartenders. Food typical resort pricey but WAY above average quality and always got our sometimes "special" orders correct. Special shout outs to Andy and Zach at the pool! We had a one bedroom suite overlooking marina and ocean. Only complaint...and I know The Westin bought this from Hilton I believe..but for a suite the size we had, the bathrooms was TINY! Single small sink and shower and tub in other room. Not what I expect from a Westin, especially for 6 nights! Other improvement could be new pool cusions on chairs. Lumpy and thin and NOT comfortable. Easy change that would upgrade pool experience tremendously.
Othewise..we can't wait to be back and see everyone again!
Bob and Alisa
April 2, 2012
Rated 5 out of 5 by Anjin624 Location, location, location
Perfect location for the main reason to visit Key West. Close to the Duval Street activities, the sunset celebration activities, steet performers and seeing the cruise lines arrive and depart. Staff went out of their way to make our stay pleasant and incident free. We will definitely return without hesitation for another stay in the comfortable rooms of this Westin facility. Well done!
February 22, 2013
Rated 4 out of 5 by Sunseeker007 Sunny Key West
Location, location, location! This hotel is within walking distance of most major attractions in Key West especially Mallory Square to watch sunsets and Duval Street. Facilities are above average. Starbucks coffee and bottled water in room every day is a definite plus! Would definitely stay here again... but wish they would change the carpet out for tile in the rooms.
May 15, 2014
Rated 5 out of 5 by Gina2 Rest and restore after move to Florida
Fantastic staff and beautiful location. From the very beginning of our stay where we were greeted by Bryan at check in I knew it was going to be a fantastic stay. Bryan made sure everything was taken care of to the perfect location of our room, and the delicious wine that was delivered to us to celebrate our 27th anniversary. Thank you- we will be back.
September 3, 2013
Rated 1 out of 5 by Nicpro1 Not accommodating
I just went to a board review at this hotel. They were rude and not accommodating to me and my fellow colleagues --- refused to open board rooms early, late every morning with coffee and water. Made us constantly feel like we were an inconvenience. My room was ridiculously expensive and I didn't receive cleaning services 3 of the 5 day stay.
October 23, 2013
Rated 5 out of 5 by Annie Love this hotel!
Staff is very friendly & accommodating. Upgraded to an oceanview suite which was beautiful & spotless with a spectacular view. Heavenly beds are heavenly. First class hotel in the best location - everything is right there. This is now our favorite travel destination. Only negative is we should have stayed longer! Planning on going back in a few months.
February 12, 2013
Rated 5 out of 5 by Albeaner Perfect location
We stayed two nights and found the location of this hotel to be both right on the ocean and also within walking distance to everything you would want to see and enjoy in Key West. The staff helped in every way to make us comfortable and informed. We also especially enjoyed breakfast at the Bistro with its good food and beautiful view from the patio.
October 8, 2012
Rated 5 out of 5 by princessdi23 Great Hotel!
It was our first time in Key West. We were upgraded for free to a two bedroom suite overlooking the pool with a partial ocean view! Brian at the front desk was very friendly and helpful! Enjoyed sunset on deck of bar in the restaurant. Close to everything!!! Will definitely stay again! Free water was also great after a night/day on Duval Street!
February 3, 2013
Rated 5 out of 5 by Slug Staff Very Attentive
We stayed for three nights last week and were very pleased with the overall attention we received from the staff. This was our forth time at this hotel and it is our belief that the staff recognise that travelers have choices and one of the best ways to stand out is through service - this hotel is providing that. The Location is also excellent.
November 13, 2012
Rated 2 out of 5 by Mike928 Disappointed
$400 per night room (room + taxes etc) was so small it did not have a single chair in the room. To close the bathroom door, I had to squeeze between the commode and the wall. The hotel was so ashamed of this room they did not show it on the web sight. Westin needs to protect the reputation they rightfully have earned!
November 23, 2013
Rated 2 out of 5 by Bentwaters Beware
We have stayed here for years. Not sure we will return. We paid many $$$ for full ocean view. Full means total, complete. Cruise ships blocked our view 90 percent of our waking hours. Could not watch sunset from our deck. Also, $25 resort fee includes what? Had to pay $20 each to use the beach.
December 17, 2013
Rated 4 out of 5 by Penn13 Great Stay, minor issues
We stayed for three nights over New Year's 2012, and had a great time in a balcony room with a sunset view.
Room prices were double normal, and no king beds were available - the "two queen beds" were actually double bed size, but comfortable as always.
Front desk and bell staff were exceptionally attentive. The room had minor issues, but when I called, engineering arrived almost immediately and took care of the problems.
The concierge staff told us they could not book us lunch or dinner at Latitudes on Sunset Key, and suggested we call the restaurant ourselves - when we did, there were open reservations and no difficulties. Both lunch and dinner at that restaurant were fabulous.
We were surprised and disappointed that the Bistro 245 and bar closed at 10 p.m., especially in a town like Key West where activities go into the early morning hours.
Still, an attentive house staff, perfect location and the Key West attitude make this worth the stay.
January 15, 2012
Rated 5 out of 5 by DeniseY Fantastic experience
From the second that you walk into the lobby the staff of this resort treats you with the utmost proffessionalism and respect. I stayed twice in the past few months and both time had 'suprise' significant upgrades to better rooms/cottages. For this reason I will always stay at this facility. Always clean, always polite, always worth it!!!!
March 18, 2013
Rated 5 out of 5 by Tet1 beautiful hotel - fantastic location
Loved this hotel, great location, great service. Wonderful laid back Key West
atmosphere with all the trimmings. Pool area was beautiful very tranquiil, excellent poolside service. Dined in Latitudes - amazing experience not to be missed. Beautiful view of sunset at 2nd Floor Bar or dine on the waterside at the key. Great place
May 13, 2012
Rated 5 out of 5 by Joan location is the best in Key West
I've been staying at the Westin for 7 years now. You can't beat the location! The marina, the Sunset Celebration every night with Dominique & his cats performing, the excellent food, the pool - all wonderful. The "heavenly beds" are SO nice. You sink into them. The staff is always friendly and very helpful and polite.
February 9, 2013
Rated 5 out of 5 by Zeeke11 Great location
Having stayed at this hotel several times, there is a reason I return as often as I can. The location is excellent and there is no need for a car, but if you do have a car, the hotel provides free parking in their garage. The rooms are spotless, the staff is courteous and they have the most comfortable beds.
May 14, 2012
Rated 5 out of 5 by Polderman My favorite place to stay in Key West
There is no way you cannot stay here. The location is absolutely perfect. Your right in the middle of everything. It was sooo nice to be able to walk back to the room whenever we wanted to drop stuff off or relax and step right back out to all the fun places we wanted to see. The Staff was equally amazing.
February 20, 2012
Rated 5 out of 5 by Julesg The service was fantastic!
Every one of the employees provided excellent service from the front desk to the housekeeping staff. But especially Ian and Dave C. at the Sunset Deck. They provided excellent and efficient service with a great attitude even though they were EXTREMELY busy! Fantastic job guys!!
February 9, 2013