Rated 5 out of 5 by Angels27 Great Hotel
This was a great hotel with a great staff. We had a great room with a great view of the city. We walked to the Giants baseball game and ate at the hotels resturant Maso, very good food and great service. The GM is great guy, and will go out of his way to help you.
July 4, 2014
Rated 5 out of 5 by CindyC58 Great location, great rooms
Went to San Francisco for the Fourth of July. They gave us a room on the top floor. We were able to see all the fireworks from the comfort of our room.
July 6, 2014
Rated 4 out of 5 by mpol Nice. Great location. Not much Plat recognition
This is in a perfect location for sightseeing or business. Centrally located, and just blocks from union square. This is a fairly new hotel and all the rooms look and feel new. Now, it's not fancy, but it's better than average and usually priced better than other hotels in the area. As a Platinum, didn't get much in way of an upgrade, but I didn't push it. I save those battles for family trips, as this was business. I got "upgraded" to an spg floor. I saw suites available online. Just lame and condescending. But a fine property.
January 28, 2013
Rated 5 out of 5 by Litz Service oriented staff
The room was spacious, the beds are very comfy and crispy clean. The staff were not just standing there but conscious of the things happening around them. When I was checking in there were 7 of us in line and one of the bell boys standing by the concierge informed somebody and a few minutes after that they had 2 more staff checking in guests. When I was going in to my room, one of the cleaning ladies saw I was trying to figure out where I swipe my card and she came and did it for me.
March 13, 2014
Rated 3 out of 5 by rosangela1 Staff could have been better
The front desk person seemed lazy and made it difficult to meet my requests like something as simple as printing out my receipt for the charges. He told me it would be emailed to me but I have not received anything.
May 5, 2014
Rated 5 out of 5 by RoaminCandle Sensational Staff, Unparalleled Customer Service
In an otherwise cold city (in terms of both climate and personalities), the staff here welcomed me with the warmth and a level of genuine concern for my well being that one simply cannot expect as an avid business traveler. At one point, after some Thanksgiving Day technical frustrations of my own, Freddy (at the front desk) offered for me to have some important documents sent to his email, printed them for me, and immediately faxed them off in the right direction, all in a matter of minutes, WHILE assisting other guests at the front desk; a phenomenal multi-tasker and one of many personable super-stars at this chic, centrally-located hotel. This was only one of the many stand-out moments of greatness thanks to the staff, and another three cheers for the "green" housekeeping program. Marvelous experience!
December 4, 2013
Rated 2 out of 5 by JMSF Parking troubles
Had a wonderful experience with the hotel overall with the exception that gettting my car from valet was troublesome. So I called down twenty minutes before I went down for my car. It was not there, gave the guy my ticket and waited another 20 mintues and still no car coming up. Four people came out, gave their ticket to valet and within minutes their car was brought up. So, I called the manager and they didn't know what the problem was. Yet waited another 10 mins, guess what, finally got my car and now I am 45 minutes late for brunch. Manager Jonathan said that the valet apologies for the snapfoo and that the charges for the parking would be rembursed, 2 weeks later, I have not see my CC credited. Time for a letter and a phone. Plzz do I really need to go through this? Yea, at $54.72 a day and 4 days, Yep, that's alot of money for parking. PS... I had this happen to me twice while I was there!!
March 22, 2014
Rated 5 out of 5 by Rob263 Excellent option in downtown San Francisco
The hotel is well located; an easy walk to Union Square, the financial district and the Embarcadero, as well as a stone's throw from SFMOMA.
All the facilities (well, not a pool) and professionalism you'd expect from a Westin.
July 1, 2014
Rated 5 out of 5 by Jeannie1 Loved the location!
The Westin on Market Street is a great location! There's excellent shopping close by, only 2 blocks to Union Square, a few blocks to Chinatown and within walking distance of great restaurants. The front desk folks were awesome as was the concierge.
June 30, 2014
Rated 5 out of 5 by MARSH31 Mini vacation
From the time we arrived to the time we left the staff was friendly and helpful.
The rooms spacious and clean.
We'd stay again and would gladly recommend this hotel.
July 1, 2014
Rated 5 out of 5 by Ray101 This hotel is in a good location
I had a wonderful 5 night stay at the Westin. A big thank you goes out to Carmen at the front desk who booked me into a pleasant and quiet room on the 19th floor.
I was told that the hotel had recently been refurbished; my room was well appointed and very clean.
The hotel staff were warm and friendly and appeared to go out of their way to make you feel comfortable. I would certainly stay there again and would recommend the Westin Market Street as a great place to stay.
May 8, 2012
Rated 5 out of 5 by Linda541 Westin - S.F.
What a perfect location. The staff and accommodations outstanding - and within walking distance to museums, theatres and restaurants.
July 1, 2014
Rated 1 out of 5 by July2014 Poor Management and Communications
I recently stayed at this hotel and while the hotel is nice, and i generally enjoy staying at Westin Hotels, I had a few problems at this hotel and the management response was totally inadequate and indifferent.
I had a package that was being delivered the day of my check out, and while the package hadn't arrived by the time i left, i gave my phone # and email to ensure they contacted me when it arrived. I called back several times that day (fri) and was told it still hadn't arrived, but that they would call me as soon as it did.
On Monday I still hadn't heard back and when I contacted the sender, the confirmed delivery to the hotel at 10am on the Friday. The sender had also called the hotel and were told by the hotel staff that I had been contacted for delivery and was coming to pick it up (even though I had heard NOTHING from them at all)
I called and spoke with the manager (Curtis) who said he wasn't aware of any of this and would find out and get back to me.
Today is Tuesday , I am currently on the phone to him, (20 mins now) as I still hadn't heard back from him and he still doesn't know where my package is. While issues like this can happen, what is frustrating for me is the lack of concern their internal processes and communications are not working, their lack of concern staff are 'lying' and most of all the lack of customer service.
July 1, 2014
Rated 4 out of 5 by DTR1 Check in counter too slow
The front counter staff were very professional and courteous. But clearly understaffed. In addition despite there being a Starwood preferred line, no one was managing it. This was true multiple times during our stay. Checkin and check out. And every time I walked by. It made the lobby feel crowded and disorganized.
Separately there was load construction adjacent to the restaurant during peak lunch hour. Very disappointing.
March 24, 2013
Rated 5 out of 5 by Manju Great hotel! Great location!
Stayed here for 3 nights and had a great experience! Room was perfect in every respect and the staff was very helpful across the board. Concierge booked dinner for us 3 nights in a row and each time fit the bill perfectly. Location is ideal for attending conferences at Moscone Center during day and dining/ shopping in evenings as it is 4 blocks from Union Sq - I highly recommend this hotel for business or pleasure!
April 10, 2012
Rated 1 out of 5 by Patti Totally a bad experience
The first room they checked us into the toilet did not work and the carpet were not dried properly and the room smelled. They did move us, but charged me for the room, when it was a complimentary upgrade.
The bar service was horrilbe and the front desk staff was rude. We had a 4:00 pm checkout, and they locked us out of our room. I plan a lot of meetings with Starwood and I will never use this property.
April 22, 2013
Rated 3 out of 5 by reggie1211 poor valet service
valet never picked up phone on three occasions causing delays in retrieving car each of three times I needed to leave the hotel during my stay.
June 28, 2014
Rated 5 out of 5 by Noname888 Noname
The staff was very helpful.
June 29, 2014
Rated 2 out of 5 by DDCKD Disappointing stay from start to finish
It took 3 1/2 hours to be checked into my room. I was told every 30 mins that it would be ready within 30 mins. Then no text or phone call to let me know updates, I had to keep asking the front desk. Noisy fan in room kept me awake; robe in room wasn't replaced after first night usually not a big deal but after sleepless night it was frustrating. Wake up call alarm didn't arrive as requested. No access to ground floor restrooms upon early departure due to clearing. Understand they have a job to do but very inconvenient for early check out.
June 9, 2014
Rated 4 out of 5 by mcd225 review
Great property great location
June 28, 2014
Rated 3 out of 5 by GJA68 GJA Westin Market Street (SF) Rating
I am SPG Platinum. I stay at SPG properties at least 60 nights per year. When I checked in, I was not offered an upgrade - eve though the hotel was not busy. Check in took too long. In addition, this hotel's room service stops at 10:30 PM. The gym was acceptable and the staff were fine. Overall, I was not "excited" to come back to this hotel after a long meeting days.
January 12, 2012
Rated 5 out of 5 by AGinAustin Great location for business
In SanFran for a client visits and the location is perfect. Enjoyed the 'antique' feeling of the rooms with the very high ceilings and fixtures. Bed was comfortable, but the mini bar did not work correctly even after calling down to the front desk.
A fitness center is very important to me so I always look for a Westin. The St Francis gym is perfect.
February 13, 2012
Rated 5 out of 5 by Saeedb Thank you
I had a great time staying at Westin. Everything was fantastic.
June 27, 2014
Rated 5 out of 5 by arlo120 Highly Recommend
This the place to go if you are using SPG Points in SF. Year after year the same staff, which to me, means they like their job. Attentive, pleasant, receptive, classy.
June 25, 2014
Rated 5 out of 5 by CathywithaCee Love staying here...
It is off the beat & path which means no homeless or beggers to deal with. Yet, it is close enough to walk to Nordstrom's mall & Union Square.
Also like the fact that 3rd St. is 1/2 block from the Montgomery Bart Station.
Hotel always clean, staff always friendly & helpful...
January 1, 2014
Rated 3 out of 5 by Cindi65 Cindi65
I stay at the Westin Market Street every year. This year, the room was INCREDIBLY noisy, I had to ask everyday for more toilet paper, when checking in they couldn't find my starwood number. The new bar was incredibly noisy. I would have to say, I was very disappointed this year.
November 22, 2013
Rated 5 out of 5 by BLH11 Weston Market Street, San Fran
WE found all the employees to be extremely courteous and helpful. The location cannot be better.
June 25, 2014
Rated 5 out of 5 by WineAdvisoryGroup Excellent SF Location
I like the location of this hotel. Convenient to everything, but out of the hussle bustle of Union Square. This modern hotel has excellent rooms and suites and the staff aims to please. The restaurant is attractive and serves an excellent breakfast.
January 4, 2014
Rated 5 out of 5 by Lalobelt Great hotel with great views
This hotel has a great location and, in my opinion, some of the best views in the city. My room had a sweeping view from the Golden Gate Bridge, Union Square, Alcatraz, Coit Tower, to downtown. The view was so amazing I could hardly sleep at night!
April 22, 2013
Rated 5 out of 5 by LetscallmeB Excellent Service
Amazing service right from the start. So nice and helpful, will stay again, and again.
June 24, 2014