Rated 5 out of 5 by VABusiness Business Traveler
The staff is extremely polite and always thinking about how best to meet your needs. The executive lounge staff was most attentive, friendly, and helpful. A gentlemen from the Lobby gave me water bottles when he saw me dressed for the gym. I love this place and compare all the places that I stay...to this one. I can't wait to stay here again.
March 22, 2014
Rated 5 out of 5 by Edward14020 excellent stay
The facility is top notch, but it was the staff that really amazed and pleased us.
March 14, 2014
Rated 5 out of 5 by Joanie10 Hotel has great features
Hotel staff is very friendly. Room was very clean. Excellent choice for business travel.
March 12, 2014
Rated 2 out of 5 by Queen65 This hotel missed the mark this time.
The food and food staff for our conference were awful this trip. The room was fine and the desk people wonderful, but after that wall was not well.
March 10, 2014
Rated 5 out of 5 by cupcake812 This hotel makes you feel like Royalty!
This is my second time staying at the Westin in Richmond. I thought I had a wonderful experience the first time, but this time was even greater! From the moment I drove up to the minute I drove away, I was taken carry of. Nothing was a hassle and my every need was met. I will be bringing my Mom to relax once she has her surgery.
March 10, 2014
Rated 5 out of 5 by Greg0612 As others say - Great hotel
We spent the weekend at the Westin Richmond and found the service both competent and accommodating and the rooms and public spaces to be very well maintained. Great job!
March 3, 2014
Rated 5 out of 5 by RicoSuave This is why I always stay at the Richmond Westin
Whenever I visit Richmond (6 - 8 times per year) this is the place I like to call "home." The staff is always friendly and ready to help, the building is always clean and I love the simple pleasure of a cool glass of water waiting for all guests just outside the lobby elevator. Somethings. its the simple things that can make all the difference.
March 3, 2014
Rated 5 out of 5 by TOMH thx for everything
I just want to thank the staff & entire team for the incredible service ...we were there for 8 nights dealing with medical issue & the staff there is second to none. I have stayed all over @ starwood properties & this place has the best service.
February 28, 2014
Rated 5 out of 5 by JUR2 This hotel has great staff and pretty good accomodations
Staff was great, accomodating all special requests treating us with kind courtesy and considerations. Upgrading to lounge level was worth it and lounge staff was very helpful. Room was a standard king accommodation but very clean and confortable. When I asked for early ck in because I was on business and my wife traveled with me since it was our 35th anniversary, we were orrignally told no gurantee but when she asked upon arrival, was quickly ck in and accomodated even with a small token of appreciation for our anniversay. I'm greatly impressed by the level of service provided.
February 27, 2014
Rated 5 out of 5 by Cooper2013 The hotel was very clean and the staff very accommodating and friendly
Affordable, clean, always beautiful and great treatment
February 22, 2014
Rated 4 out of 5 by Bicycle01 Anniversary Overnight
We stayed here for a wedding anniversary celebration. Certainly met our expectations, but did not exceed as it was an average 4 star experience. No special feeling of being pampered, nor as a SPG; attendant at the Executive Club was hard to locate for drinks in the evening, and the breakfast eggs were dry and cold near the end of the breakfast period. Seemed to be a nice upscale "business-persons" hotel, but not for a special experience.
February 8, 2014
Rated 5 out of 5 by Vonne22 Best Hotel In Richmond
Excellent hotel with a very pleasant staff. Great accommodations and the restaurant and bar were great as well. Highly recommend.
February 3, 2014
Rated 5 out of 5 by Lea410 perfect
My stay at the Richmond Westin was perfect. The staff was pleasant and attentive. The food was great. I had no issues with anything. All in all a very pleasant place to stay for my business trip to Richmond.
January 24, 2014
Rated 5 out of 5 by Vincos Getting it Right in Richmond
OVERALL IMPRESSION: Sleek in the manner of newer Westins which I much prefer over the spartan 90s version.
SPG PLATINUM RECOGNITION: Excellent. Upgrade to a One-Bedroom Suite prior to arrival. Great check-in experience. All special requests satisfied but no in-room Welcome Amenity nor greeting from the Manager.
THE ROOM: Beautiful, elegant and spacious.
LOCATION: Along Broad Street but more a highway property than a downtown one.
EXCEEDED EXPECTATIONS: The Food Services in the small but elegant Executive Lounge were excellent and, as it was a quite inclement night, the Appetizer Hour being rather more than rather less was most appreciated.
DID NOT MEET EXPECTATIONS: I know it is a little bonus and not a standard feature but I always feel very gratified when there is a personalized Welcome Letter from the Manager and an in-room Welcome Amenity so I feel consequently disappointed when it is lacking.
ONE THING TO KNOW: Standard rates run very high but occasionally this property appears at very favorable rates on SPG Hot Escapes - check before you book.
January 21, 2014
Rated 5 out of 5 by Sophie33 awesome
Had a great weekend with family and friends.
January 13, 2014
Rated 4 out of 5 by kevman123 Nice Westin Business Traveler's Hotel
This property is a standard Westin business traveler’s property. The style is classic Westin; clean, simple and elegant. The staff are friendly and welcoming. One benefit of this property is the executive lounge. It is adequately staffed and stocked in the evening for hors d'oeuvres and for breakfast in the morning. The location is great for quick access to I64 and Hwy 250 but there are limited restaurant options within walking distance.
January 13, 2014
Rated 2 out of 5 by Christine46 This hotel needs improvement
I stay at the Westin every chances I get. I usually am happy with the atmosphere and always impressed with the staff service. Richmond however, didn't meet my expectations. The hallway on the 7th floor has a bad smell. It smells like moldy carpet. The Westin always has a clean lovely smell, but this time I was disappointed. The servieice in the restaurant was terrible and the food was not good. I would not recommend this hotel.
January 13, 2014
Rated 5 out of 5 by Q007 home away from home !
felt as though i was coming home each night.
January 11, 2014
Rated 5 out of 5 by Lowegie Excellent Hotel
Very Good View Of The West End Of Town
Room had All The Comfort
Dining was Very Good
December 30, 2013
Rated 5 out of 5 by JAMCN Our brief stay
We had a very relaxing and enjoyable stay. The room service breakfast was absolutely spot on. Lots of really good food and a lovely presentation.
December 17, 2013
Rated 2 out of 5 by corbin1 Needs Improvement
Hot tub was not working and pool was dirty.Could not get hot water for tea that did not smell like coffee.Staff was nice.If they do some repairs not a bad place.
December 16, 2013
Rated 2 out of 5 by Ketura Loud heat
The thermostat was so loud and kept starting again and again making it difficult to sleep
Also the restaurant service left a lot to be desired
December 14, 2013
Rated 4 out of 5 by rollerstar Convenient and Comfortable
This hotel was very convenient to a corporate client and I found my stay to be very enjoyable. I love the Westin hotels that I have stayed at across the country, but this was one of the better ones.
December 6, 2013
Rated 5 out of 5 by RjBa Impressive Hotel
As usual, the Westin delivered a very comfortable and clean room. The Heavenly Bed & bathroom made our one (1) nite stay well worth the stop.
December 4, 2013
Rated 5 out of 5 by Flyer715 Refreshing
The hotel staff greeted me with a warm smile. I was also one of the lucky ones to be selected for an upgrade and was roomed on the 7th floor. Executive Club lounge was wonderful. It made such a difference to be around staff that seem to enjoy their jobs. It was so very refreshing, a nice stay away from home for business. Thanks Westin!!!
November 29, 2013
Rated 5 out of 5 by Robert23 First time guest
As the saying goes, you only get 1 time to make a first impression and this hotel certainly did this. The front desk ladies were great along with Andy as well. I was there for 3 weeks and the staff made me feel right at home. I am looking forward to my next stay there cowing that I will be well taken care of.
Great job Westin Hotel in Richmond, VA!!
November 28, 2013
Rated 5 out of 5 by ramjoa2 Great Job
As someone who is in the hospitality business your staff clearly understands the impact customer service plays in a day to day role. At every juncture they smiled and always were asking what I needed. In these days not much of that is seen and I just wanted to compliment you and your team. Thank you
November 25, 2013
Rated 5 out of 5 by Tim2854 Lovely Anniversary
We stayed her for our wedding anniversary and enjoyed it immensely. We dined at your restaurant and found the food and service first class. Our server, Omer, was one of the best waiters we have had in a very long time. If all of your other staff are as good as he was, you will always be one of the top hotels in Richmond. We can't wait to come back!
November 24, 2013
Rated 5 out of 5 by Tim1609 One of my favorites
I've spent about 10 nights here this year on 5 separate trips and really enjoy every aspect of this property.
Bellmen, front desk, even room cleaners are very courteous, friendly, and smart.
Hotel feels brand new and it shows in layout and overall cleanliness.
The restaurant is good, the club lounge excellent, and the rooms are large and quiet.
My only request would be if you could swap locations with the other SPG hotel down the street as there isn't much within walking distance here.
Overall, a great place to stay not only for business but they also treated my kids and wife very well when they tagged along one trip.
November 19, 2013
Rated 5 out of 5 by strouja I loved the complimentary starbucks coffee
We stayed here for a soccer tournament. I was impressed on how nice the hotel was. I used to travel for work a lot and got used to the nicer hotels. This hotel is up there in terms of upper end hotels. Beds were very comfortable, lighting was fine in the rooms (I loved the LED night light in the bathroom), the curtains let you make the room dark for deep sleep, there was plenty of sound insulation as we did not hear the highway even though we were less than 100 yards from it. The free starbucks coffee was very nice too.
Staff were all knowledgeable and nice. The gym was decent too and the kids loved the pool
November 18, 2013