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Rated 4.5 out of 5 by 379 reviewers.
Rated 3 out of 5 by Coldest shower ever! I went to this hotel for a conference for my company. The hotel is beautiful and very modern. I was having a very good experience until the next morning. I had a 7am breakfast planned and to my shock and horror there was no hot water. Everyone else that was at the breakfast also complained. The staff was great and I loved how the name tags for the people at the front desk has their passion on them. It was very personal and very clever. I just can't get over the lack of hot water for a hotel that was booking conferences! I've gone to many others for similar events and have never ran into this problem August 7, 2013
Rated 2 out of 5 by Disappointing The hotel handled my original res incorrectly - expected 1 king and 1 double bedded rm. They then forgot the roll-away needed for the king rm as they didn't have double bedded rm. Then 1 elevator did not work from our original stay Tues to back again over the weekend. We had breakfast - other tables served as I waited for a banana & toast. Eventually came-warm bread not toast. They then forgot to apply my AAA and it took 3 attempts on our part. Staff was pleasant but certainly not trained in customer service. The lines for the elevator ridiculous - mgmt needed to do something for guests for the inconvenience. If it wasn't close to UR we would NEVER stay there. Location is the only draw. August 26, 2013
Rated 2 out of 5 by Poorly Run; Poorly Maintained This is a fairly new Westin, and it was beautiful a couple of years ago. But it is starting to show its age from poor upkeep. The hallways are not vacuumed regularly enough, and the walls show lots of marks and dents. A seal was missing on one side of my shower enclosure, causing a large volume of water to pool across the bathroom floor. I let staff know on day 1, and by day 3 it still had not been addressed. A simple breakfast of OJ, poached eggs and ham was horrible, with OJ that tasted like metal, eggs sitting in bowls filled with water and ham that was so overcooked that it tasted like sawdust. March 28, 2013
Rated 5 out of 5 by Wonderful stay My daughter and I stayed at the Westin Richmond to visit the University of Richmond. Upon arrival, we were greeted by a very nice bellhop who took our bags and brought us to the front dest. Check in was flawless and the lobby is calm-just what we needed after a long drive! Our room was spacious and extremely clean. The club floor had an excellent lounge which we used for cocktails at night and breakfast in the morning. Concierges there were helpful and friendly. I would recommend this hotel to anyone! June 30, 2014
Rated 5 out of 5 by Best Night's Sleep The heavenly bed makes staying here worthwhile. Staff exceptional, food good, nice sitting area to relax in when not in your room. Easily accessible to all major roads, mall and additional eating locations. Hotel smells wonderful - not like a traditional hotel. Can't wait to come back! July 21, 2014
Rated 5 out of 5 by Richmond Royalty I felt like Richmond really rolled out the red carpet during my recent stay at the Westin. I would highly recommend this facility to others wishing to be treated like royalty. July 23, 2014
Rated 3 out of 5 by Comfortable and Convenient The hotel is conveniently located near the AMTRAK station and is close to major companies in the area. While the food is decent, the service in the restaurant is very slow. Ordering breakfast may force you to be late for your morning appointment. Also found the liquor pour to be on the light side. The rest of the amenities were much appreciated. July 14, 2014
Rated 5 out of 5 by The Staff Go Above and Beyond I stayed at the Westin Richmond for a year on assignment, each Monday through Friday. The staff members quickly learned my name, and made it feel as much a home for me as they possibly could. During life's little celebrations, like my birthday, my wedding engagement and even when I received a promotion and was leaving the hotel, they made sure to slip a note under my door with all of their signed congratulations. The woman in the concierge lounge greeted me each morning making sure I had a spoon for my yogurt to take with me on the road, and in the evening, my food was always delivered on time and with a smile. I absolutely recommend this hotel, not only for its comfort, but for the wonderful staff. April 2, 2012
Rated 5 out of 5 by This hotel has great staff and pretty good accomodations Staff was great, accomodating all special requests treating us with kind courtesy and considerations. Upgrading to lounge level was worth it and lounge staff was very helpful. Room was a standard king accommodation but very clean and confortable. When I asked for early ck in because I was on business and my wife traveled with me since it was our 35th anniversary, we were orrignally told no gurantee but when she asked upon arrival, was quickly ck in and accomodated even with a small token of appreciation for our anniversay. I'm greatly impressed by the level of service provided. February 27, 2014
Rated 5 out of 5 by Great experience! Wonderful hotel experience. The rooms are spacious,modern,clean and very quite. Staff was most helpful. Nothing but good things to say. July 21, 2014
Rated 5 out of 5 by Comfortable and worth the drive This hotel is a few minutes out from downtown Richmond, but worth the drive. There are a few restaurants (chains, not local) in the area and parking and WIFI were complimentary. Further, its staff, including Brendi and Jessica (front desk) and Willy (on the Club Room Floor) went out of their way to make our stay enjoyable. Willy works non-stop and he works extra hard for the guests - even those who do not share his amicable disposition - making sure everyone's needs are met. The only suggestion I would make is changing the weekend breakfast hours - 6am-9am on a Sunday is far too limited for a weekend. 7am-10am would be perfect. Other than that, great location and great staff! I would definitely stay here again! October 7, 2013
Rated 5 out of 5 by Wonderful Stay One of the best hotel experiences I have had! Service was superb! Every staff person I encountered was pleasant, professional, and helpful! I'm looking forward to return stays in the future! July 14, 2014
Rated 5 out of 5 by Home away... I have accumulated at least 50 stays at The Westin Richmond in the last two + years. From day one, before I had any status, the staff has been welcoming and made me feel like it is my home away from home. The staff will do their best to accommodate any reasonable request and the property and rooms are always impeccably clean. Small things, like always having fresh fruit available in the lobby make a big difference. While overlooking I-64, noise (internal or external) has never been a problem. The only downsides I can find are that "the secret is out" and the hotel is regularly full during the business week, and they set a very high standard for me to measure other Westins by. I also miss the trademark dual shower heads, replaced by a "greener" option. May 12, 2014
Rated 3 out of 5 by No Air Conditioning in 648 and no response from front desk We arrived to get two hotel reservations. We came in late Friday night and have a great late dinner in the restaurant, the room's air conditioning wasnt' working... We called the front desk and they said they would send someone up. It was late and we tried to sleep (no one came or followed up) and we ended up moving into the other hotel room at 2:00 am so we could sleep at least on the floor. Unfortunately, we had to leave so early. June 23, 2014
Rated 5 out of 5 by Our stay Was very pleased with the hotel and staff. They were responsive to every need, Beds were wonderful and it's conveniently located. Nice to have free parking July 14, 2014
Rated 4 out of 5 by Westin quality but question dogs... We had the opportunity to stay at the Richmond Westin for one night on two consecutive weekends. On both visits the staff was lovely and the rooms were pretty clean and comfy. However, I was a bit disturbed by the number of guests with dogs. On both trips we encountered the same woman with two dogs. I overheard her telling the staff that they were service dogs. But, from what I know of service dogs, they didn't meet the standards. The dogs approached my toddler - sniffing and barking. Then, they chased after another dog entering the hotel. Additionally, they had no service vests and they smelled. On the second visit I was sniffed and barked at by two bassett hounds. Would have preferred to not encounter dogs at the Westin July 26, 2012
Rated 3 out of 5 by The pool fails again. Everything about this hotel is fine except for the indoor pool. The water is too hot. We have stayed here twice, and have had the same issue both times. Our kids are only able to last in the water for 10-15 minutes before becoming flushed and overheated ( their faces look like we have slapped them repeatedly) The first time the water was in the 80's and we were told it was a maintenance issue. The second time the water was in the high 70's, but that was still too warm for kids. If you don't have kids who would enjoy the pool then I would recommend this hotel. February 18, 2013
Rated 3 out of 5 by A let down Stayed one night on a government rate that will be reimbursed. But for what should be a more upscale hotel given their rates, there was nothing special, and in fact problems. First, the toilet had a slow leak around the base. Second, the bed was made such that the bottom sheet did not cover the bottom 6" of the bed, which forced me to remake the whole thing when it was discovered at 1030 at night. Bar drinks were $12 for a martini. In the future I will stay at a different chain that costs less, provides equal or better accommodations plus breakfast included. June 29, 2013
Rated 5 out of 5 by Consistently a pleasure My husband and I spend one night twice a year as a break in our drive to and from South Carolina and the Philly area. We have a dog, and we always feel welcome. The rooms are very attractive, and the beds are extremely comfortable. Bed linens and pillows are high quality. We usually order dinner and breakfast in the room; our meals arrive when promised and the food is consistently fresh and tasty. The Westin Richmond is a welcome respite after a long day on the road. Highly recommended. June 2, 2014
Rated 3 out of 5 by The next day My room location is preventing me from rating my experance any higher. The building HVAC system on the roof outside the window of my room (203) kept me awake through the night. When checking out the desk persons "I'm sorry to hear that" annoyed my tired mind. They knew it was a bad room when they gave it to me. On checking in I was asked if I wanted to sign up for your guest program and I told them I was a member of another program but would consider your Westin program. Sorry not now . . . The resturant was very nice, the food and service was excellent. July 22, 2013
Rated 5 out of 5 Great stop What a great room, friendly staff, from the person who took my reservation Over the last the entire time, to the Cuban lady from Cherry Hill New Jersey (Jalon) Who was empathetic toward our sick child and very accommodating, who served us breakfast, To Andy the manager who called me at home and guaranteed me a rollout bed before we got there, it was a pleasant evening. We were only there one night but the bathroom was great, the beds were comfortable, the linens were clean, I could have spent less but I was pleased with the facility. My only consideration would have been for the person in charge of the breakfast buffet to keep a close look at the actual dishes and the fruit/food display but it was truly a minimal issue- overall great. July 21, 2013
Rated 4 out of 5 by Finally a stay at the Richmond Westin I have wanted to stay here since 2010 when we stayed at the now demolished crappy Sheraton across the road from the Westin. This stay was all I had hoped for with one exception. The reception (Erin) was wonderful, Gary called later to check on me and Teri in the Club Lounge was very hospitable. Lovely room with heavenly bath :-) The Club lounge had nice evening reception. limited choice for me of beverages, Bad Gin and only 1 pale ale beer - but it was only $2.00. Lots of fresh fruit,cheese cubes and vegies, but the spinach dip was a bit off. Breakfast was a nice selection with hard boiled eggs and sausage & Again lots of fresh fruit incl Blue Berries and Black berries. The only disappointment was I did not get a room facing west as requested. At check in it looked like it was going to be cloudy so no sunset, and since the extra towels were already in the east facing room, I decided not to press it. However it cleared off and I missed a nice sunset. June 27, 2014
Rated 2 out of 5 by Quality has dropped since last visit. Iam so sorry to say that this stay was disappoimting. I has two previous stays that were excellent so I recommended this hotel to my colleagues and we booked 4 rooms. The greeting on arrival especially asw a return guest was not good. My room was not clean. Room sevice dishes were never removed from my room. I did not get a wake up call as scheduled. For some odd reason they sent security to my room about a half hour after my scheduled wake up call. My last two stays were outstanding so not sure what happened to your quality control initiatives. August 30, 2013
Rated 5 out of 5 by Friendly, competent and genuine people I stay at this Westin whenever I am in Richmond. The property is very well kept, its very clean, comfortable and it just works. The thing that sets it apart are the Westin people. There is not a person who works here that is not friendly, competent and genuine. The front desk team is terrific and very welcoming and use my name when I arrive. The executive lounge is the same - just delightful. In the food / bar area Frank and Trevor are both outstanding professionals and just get what it takes to make a guest feel at home. The food and drinks are very good and their service is spot on. There are a lot of options for having a drink or glass of wine and after trying other bars in the area - now I just come to "Trevor and Frank's Place". I have only used your conference services once. I was blown away by how responsive and pleasant they were to last minute changes and requests. This conference team is great. June 21, 2014
Rated 5 out of 5 by GREAT all-around stay Our stay at the Westin was phenomenal. Staff was extremely polite and all amenities were of the highest quality! We stayed on the executive club lounge floor and received wonderful service and attentiveness of staff while in the lounge! While the view had a little to be desired considering the removed location from the city and highway surroundings, the quality of stay was so great that this minor thing could be ignored. Received a great price and plan to return to the Westin and Richmond very soon--a direct result of a wonderful stay. September 3, 2013
Rated 4 out of 5 by Nice Place To Relax Right from the start when we pulled into the parking space, a bellman came quickly to assist. The receptionist, Nicole, could not have been nicer and more helpful. The room was clean and pleasant. (We did need 2 beds, which we requested in advance, but that was overlooked.) My son slept on the pull out sofa. Not a big deal, but since he usually has to sleep in a dorm bed, I was looking forward to giving him a good night's rest. He was too much of a gentlemen to have mom sleep on the couch. I called for sheets and Azila was quick to deliver them, even offering to make up the sofa bed. The food in the Club Lounge was excellent, and the attendant very kind. There is a nice pond to walk around just outside. I felt very relaxed when it was time to leave. March 17, 2013
Rated 5 out of 5 by Rob Excellent service, would highly recommend this hotel. One of the evening managers "Frank" went above and beyond making our stay as pleasant as possible.. July 3, 2014
Rated 5 out of 5 by Small but beautiful Loved this Westin, staff was wonderful, upgraded me after driving w/ kids for seven hours, the extra room was a godsend for the kids, a lot of pent up energy. Breakfast was delicious, as always. Love my Westin stays June 30, 2014
Rated 2 out of 5 by Not up to Westin standards Very disappointing stay. We reserved a club level room and were told upon arrival that we were being downgraded because no room was available. We had called in advance to inquire about weekend shuttle service and we're told over the phone that it would be running. Upon arrival we were told that there was no weekend service. Ordered room service and order was incorrect. This was corrected quickly. Overall, this hotel was not up to the standard of other Westins we have used and we would not recommend it. April 20, 2014
Rated 5 out of 5 by Superb The Hotel is in a very good location. You have restaurants, gas stations, and major stores within a mile either distance of the Hotel. Parking lot is very neat as well as well lite for night time arrivals and departures while at the area. The initial view once you walk into the lobby, is a feeling of awe. Great Place to stay from the high tech elevator that requires your room key to activate (great security option), to the advanced setup shower. I recommend this hotel, and I will definitely stay again upon my travels to the area. July 1, 2013
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