Rated 4 out of 5 by CPG82 Nice Hotel But...
Upon check in we were told that a microwave was not an option... Although I called to specifically ask if a microwave would be an option and they said yes... Thats the only reason I booked this particular hotel cause I'm traveling with a young child... To compensate for the miscommunication I was offered an upgrade to a suite which included a microwave... For $90 extra per night... After complaining it was lowered to an extra $50 per night... We agreed because at this point we were all tired and my son had basketball game early the next morning... Once we got to the suite I started to pull the sofa bed out to make it for my son and noticed 2 blood stains on the mattress... I thought i could flip the mattress because I did not want to deal with the clerks at the front but the other side of the mattress was hard... There were also lots of crumbs and old food under the mattress... Decided to go ahead and go back downstairs and all they could tell me was that all the suites were booked so they couldn't get me another mattress... Funny thing is I went on my phone to book a suite and it seemed that there were still suites available online... So all i could do is double cover the mattress with sheets and my son just slept on top of the sheets with the comforter from our bed on top... Now the suite was actually really nice and spacious for a family of four... The rest of the hotel was also very nice... However, for me customer service is a must and because of the terrible customer service i wouldn't return...
June 9, 2014
Rated 5 out of 5 by maggie56 great staff and features including pet friendly
excellent,wonderful staff and top accommodations
June 9, 2014
Rated 5 out of 5 by Happy985 As a guest
I really enjoy staying at the Westin. I will be booking twice a year at this hotel. This is a wonderful friendly, clean place to stay.
June 6, 2014
Rated 5 out of 5 by DJSE Consistently a pleasure
My husband and I spend one night twice a year as a break in our drive to and from South Carolina and the Philly area. We have a dog, and we always feel welcome. The rooms are very attractive, and the beds are extremely comfortable. Bed linens and pillows are high quality. We usually order dinner and breakfast in the room; our meals arrive when promised and the food is consistently fresh and tasty. The Westin Richmond is a welcome respite after a long day on the road. Highly recommended.
June 2, 2014
Rated 3 out of 5 by WilSanz Don't order room service
After a 6 hour drive my husband and I ordered sandwiches off the late night dining menu which were totally awful -- both soggy, barely toasted and totally overpriced. The next night we called room service to order dessert for our son and inquired about options due to his nut allergy, and the woman seemed totally annoyed to receive the call. Breakfast in the restaurant was very nice, but we could not have been more disappointed in the room service.
May 19, 2014
Rated 4 out of 5 by SJR22 Classy Oasis in Richmond
The Richmond Westin was everything you would expect. Clean, comfortable and well appointed.
May 17, 2014
Rated 5 out of 5 by 1739jdc Wife,dog and I had a perfect experience.
No complaints. Location, size of room and cost are complimentary.
May 15, 2014
Rated 5 out of 5 by PlatinumRVA Home away...
I have accumulated at least 50 stays at The Westin Richmond in the last two + years. From day one, before I had any status, the staff has been welcoming and made me feel like it is my home away from home. The staff will do their best to accommodate any reasonable request and the property and rooms are always impeccably clean. Small things, like always having fresh fruit available in the lobby make a big difference.
While overlooking I-64, noise (internal or external) has never been a problem.
The only downsides I can find are that "the secret is out" and the hotel is regularly full during the business week, and they set a very high standard for me to measure other Westins by. I also miss the trademark dual shower heads, replaced by a "greener" option.
May 12, 2014
Rated 5 out of 5 by NWJW Beautiful, clean, with luxurious beds
The beds are so comfortable. Bathrooms are large, showers are wonderful. Pampered feeling. No complaints!
May 12, 2014
Rated 5 out of 5 by Blaster48 MY VISIT
CLEAN, FRIENDLY STAFF., FOOD WAS GOOD. THERMOSTAT IN ROOM WAS BAD, BUT REPAIRED. I WOULD STAY AGAIN.LIKED THE W.O AREA.
May 6, 2014
Rated 4 out of 5 by URparents Visit 5/3/2014
The hotel was most accommodating, as usual.
For our next visit, we wold prefer a courtyard room, as the noise from the expressway definitely interrupted our sellp.
May 5, 2014
Rated 4 out of 5 by scotland somethings amiss
This hotel is five years old they told us when we arrived. It is nice so I was surprised when my wife and I took showers. The shower door never closes all the way and water seeps out onto the floor so someone older or not aware could slip and fall. I told them and hope they fix room 614. You would think someone must have told them about this before. We signed up for the eco friendly service (no sheet changes for our two day stay). However, I had a burned-in mark on the bedsheet I told them about. I don't mind keeping old sheets for the environment but the housekeeper should see a mark on the sheets and use another set when making the bed initially. Overall, service was good and the people were very responsive. The shower door remains broken, however, but I assume it will take a few days to fix.
April 28, 2014
Rated 2 out of 5 by SandyS1 Not up to Westin standards
Very disappointing stay. We reserved a club level room and were told upon arrival that we were being downgraded because no room was available. We had called in advance to inquire about weekend shuttle service and we're told over the phone that it would be running. Upon arrival we were told that there was no weekend service. Ordered room service and order was incorrect. This was corrected quickly. Overall, this hotel was not up to the standard of other Westins we have used and we would not recommend it.
April 20, 2014
Rated 5 out of 5 by Ladyvol Beautiful hotel and friendly staff
The staff were great and provided all information needed. The breakfast was amazing. This was the only meal I ate there due to the conference providing the other meals. Great facilities.
April 17, 2014
Rated 5 out of 5 by Jtravelin Great on-the-spot service!
I stayed here for a 3-day conference and had to make a last minute change to my room setup. The hotel was packed, but the staff was willing and able to accommodate my request. Friendly, welcoming service all around. Thanks for being flexible and for providing a comfortable stay!
April 17, 2014
Rated 5 out of 5 by Nette82 This hotel was awesome.
The staff are nice and very accommodating. I would absolutely stay here again!
April 13, 2014
Rated 5 out of 5 by Daniel79 Enjoyable stay
The room was quiet and well appointed.
April 13, 2014
Rated 2 out of 5 by nimblesmd VCU Accepted student weekend
My original reservation needed to be adjusted to allow for twin beds, called SPG reservations and made the change. Checked in (recognition of status?, no). When we got into the room called down to ask for two beds, was told not available. They would wheel up another bed, called back and said unavailable. Would then make the rollout bed at 7:30 pm. Didn't happen. I've rarely been disappointed with my SPG stays, this one was an unfortunate experience.
April 8, 2014
Rated 5 out of 5 by nanahiltonhead Comfortable
Very nice and comfortable hotel. Staff was great.
April 6, 2014
Rated 5 out of 5 by Biztraveler99 Always exceeds expectations
Attractive appointments, very friendly, accommodating and professional staff, very clean and very comfortable room (excellent bathroom and shower), good meeting facilities with very good food, - what more can I say?
April 3, 2014
Rated 4 out of 5 by Cwal256 Solid business hotel
I am traveling to this hotel regularly (including the past 4 months) and have never upgraded despite being Platinum status. The lounge and gym are average for a Westin. The location is near the highway which is convenient to driving but a car is necessary to go to any restaurants away from the Westin. The staff is friendly, and brought water to us after our workout.
April 2, 2014
Rated 5 out of 5 by Fran40 Mrs.
I would highly recommend this hotel. Hotel staff was extremely friendly, helpful and outgoing. The beds were so comfortable, could have stayed in bed all day! The overall experience was wonderful, wish we had more time to stay. We will definitely return to this hotel for any future trips to Richmond.
April 2, 2014
Rated 4 out of 5 by Paiden Beautiful and Affordable
Rooms are clean, staff is friendly, location is convenient to Richmond attractions.
March 31, 2014
Rated 5 out of 5 by NannaC Beautiful hotel
First visit and it was wonderful.
March 25, 2014
Rated 5 out of 5 by VABusiness Business Traveler
The staff is extremely polite and always thinking about how best to meet your needs. The executive lounge staff was most attentive, friendly, and helpful. A gentlemen from the Lobby gave me water bottles when he saw me dressed for the gym. I love this place and compare all the places that I stay...to this one. I can't wait to stay here again.
March 22, 2014
Rated 5 out of 5 by Edward14020 excellent stay
The facility is top notch, but it was the staff that really amazed and pleased us.
March 14, 2014
Rated 5 out of 5 by Joanie10 Hotel has great features
Hotel staff is very friendly. Room was very clean. Excellent choice for business travel.
March 12, 2014
Rated 2 out of 5 by Queen65 This hotel missed the mark this time.
The food and food staff for our conference were awful this trip. The room was fine and the desk people wonderful, but after that wall was not well.
March 10, 2014
Rated 5 out of 5 by cupcake812 This hotel makes you feel like Royalty!
This is my second time staying at the Westin in Richmond. I thought I had a wonderful experience the first time, but this time was even greater! From the moment I drove up to the minute I drove away, I was taken carry of. Nothing was a hassle and my every need was met. I will be bringing my Mom to relax once she has her surgery.
March 10, 2014
Rated 5 out of 5 by Greg0612 As others say - Great hotel
We spent the weekend at the Westin Richmond and found the service both competent and accommodating and the rooms and public spaces to be very well maintained. Great job!
March 3, 2014