Rated 3 out of 5 by had07 Front Desk Rude Behavior
On the morning of our checkout (had 3 rooms for 4 nights), when my spouse went to check out the bill, which we had called down earlier to have ready, the Front Desk agent, Tamara (?), would not look at my spouse and said she never received a request for the bill and didn't have one. Fortunately, the agent next to her realized the agents unprofessional conduct and offered to help out and get the bill.
I am a very loyal SPG member, in fact I reached Platinum Status in March already.
June 20, 2012
Rated 2 out of 5 by Wanda Poor Front Desk Customer Service
First impression was great with welcoming door men and excellent baggage porters.... until you reach the front desk. They were certainly not welcoming, almost made us feel like we were bothering them. When I phoned down to discuss wifi options, was told I had to go to the Starbucks adjacent. Later learned that wasn't the case at all. We told the concierge that we had only the afternoon and evening to see as much of beautiful Ft. Lauderdale that we could. Due to our time constraints it would have been helpful to have him assist in decisions as to what to see and do and in what order. He certainly should not be working in the customer service business. He offered little to nothing in the way of planning a day, just whatever a brochure suggested. Generally, customer service on the front end of this hotel needs serious work.
March 25, 2013
Rated 5 out of 5 by JonathanTravelConnoisseur Westin Top Customer Service
I was at the Westin for an after-cruise family reunion and when my rooms were not ready, the lobby manager on duty offered us breakfast while we waited. He was very attentive and kind. When the room was finally ready, there was a cleaning mix-up and we received VIP-coordinator Courtney's friendliest communication and a splendid surprise upgrade to an amazing room. From the Bell to the Valet, Spa to Shula's: all top notch. Thank you, Westin Fort Lauderdale.
February 17, 2014
Rated 3 out of 5 by KeKeMac01 Expensive/Manadatory Valet Parking
After recently relocating from Ft Lauderdale for work, my hubby (who remains local) and I have to commute, of course, to spend time together. We both LOVE the ocean and frequent Starwood resorts during our time shared. Our last stay was at this BEAUTIFUL resort and we are IN LOVE with this property. Location to the water, available amenities, ambiance and staff are SUPERB!! Unfortunately, the one dislike is HUGE enough for us not to return. There is a "mandatory valet" parking this propery that REQUIRES you pay a $25 (plus tax), PER VEHICLE, PER NIGHT..AND if you have guest visit, it's $11 PER ADDT'L VEHICHLES.. "no questions asked!" We are Starrwood Perfered Account holders and absolutely LOVE this resort but this "forced expense" is outrageous! This cost really added up...and this is why I would not recommend or be returning to this property.
November 11, 2012
Rated 3 out of 5 by Mong18 Music by the pool
Although we enjoyed our stay We did not care for the Spanish music that was played the WHOLE entire day by the pool. Being a person that only speaks English I found it pretty discriminating and annoying. I addressed my complaint but nothing was done about it. It would of been fine if every other song was mixed. The hotel should play a variety of music not just for Spanish people!!!!! Another issue was they put an entire hold on my debit account when I had plenty of money to cover my stay. I was unable to use that account for the rest of my stay there.
July 23, 2014
Rated 5 out of 5 by Choice celebration
We had a wonderful time; every hotel staff member we met was more than accommodating. We were very pleased with the surroundings in the guest room as well as public spaces. The sheets were silky, the glasses clean, the Starbucks outstanding. Shula's service was friendly but slow, the menu OK. Although my order was not cooked to my specifications, my concerns were addressed appropriately. Thanks for the opportunity to express our delight.
December 8, 2011
Rated 5 out of 5 by ShSchultz Girls Get-away
My best friend and I stayed here for a little get-away from the kids and day to day grind. We arrived Friday night and left Labor day. Everyone in the hotel was exceptionally nice - from the valet guys to the front desk to the pool guys to the Heavenly spa. We defintely splurged this weekend and had a wonderful time. Any time we saw hotel staff, we were asked if we needed anything. Our room was clean with an impeccable view of the ocean.
September 5, 2012
Rated 2 out of 5 by BJRP0129 Very disappointed with room.
After paying a premium price for an Ocean Front room I fully expected an enjoyable, first class experience. To my dismay the room had no heat (temps had been in 30's), the refrigerator did not work and the shower would not drain. I could have paid half the price and received the same in some of the other "family friendly" hotels. I would not recommend this hotel to any of my friends and certainly will never stay in another one.
January 22, 2014
Rated 5 out of 5 by jbenaknin Nice stay
I stayed two nights once coming in before going to the keys and once before flying back out. A nice clean hotel with good fast service and everyone was polite. The room service was very prompt even late at night (11:30 ish). Nice access to the beech. This is not a huge mega resort or anything but it is a good place to stay. Very easy place to print airline tickets, quick valet service even when busy, and very accommodating staff.
September 13, 2013
Rated 3 out of 5 by Beer On the beach?
Sounds like you could walk right out and enjoy the beach....that is right across a 4 lane road that has constant traffic and noise. Some of the staff was wonderful and others seemed like they were very rushed, possibly short-handed. Rented a cabana by the pool and was waited on every few hours. Great location if you want to be around a lot of kids. Food was good. Not what I would consider for a quiet get away though.
February 25, 2014
Rated 5 out of 5 by WorldTraveler73 Absolute Best SPG Hotel for Customer Service
Customer service at this hotel was incredible. A few days before my arrival, I was contacted for my preferences - every request I made was attended to, no matter how large or small (when I inquired if any board games were available to borrow, the staff ran out and got some). At arrival, everyone from the valet to the front desk were superbly friendly. This attitude continued throughout the entire stay to the bellman, the pool staff and housekeeping. Every single person we passed in the hallway during our entire three-day stay greeted us warmly and made us feel so welcome. Location is also superb, across from the beach and in the middle of the Fort Lauderdale action, and drinks at the pool were excellent. One slight issue was that the wireless signal was very weak in our room, making the internet hard to use. Given the incredible customer service, that was entirely forgivable.
February 4, 2014
Rated 5 out of 5 by JCG0811 WOW
From the moment we drove up to the hotel we where greeted by AMAZING service from valet. then checking in was also easy, fast. The agent had a smile on her face and truly enjoyed what she was doing. for work. The room was clean, spacious, with a nice view of the ocean. The hotel was VERY clean, neat and staff was amazing.. I commented to my parter a couple times on how this is hospitality the way it should be.
September 19, 2013
Rated 4 out of 5 by sho6 Great for work conference
Stayed here for a professional conference, and being able to sit poolside or take a very short walk to the beach was a great perk for the end of a work day. Everything you needed was also within walking distance.
Excellent, friendly service. The Patriots also stayed here before their game vs. the Dolphins.
September 15, 2014
Rated 5 out of 5 by Jam1128 Great hotel
The hotel is great, I always stay here when I go to fort lauderdale beach, excellent location and nice employees. my only complaint was that when I booked Two rooms with double beds upon my arrival I only got one room with double bed ans a room with a king bed.the rest of the family was very unconfortable.westin hotel made a mistake and they didn't do anything.for the rest the staying was excellent.
August 26, 2013
Rated 5 out of 5 by Mel33 Exceeded my expectations!
I travel 50% of the time for my work. It was refreshing to stay at such a clean, relaxing, well equipped hotel! When my flight was canceled for the following morning, I happily returned to the hotel for another evening with a gorgeous ocean front view. With a Starbucks, nice upscale resturant, fitness center, spa, and poolside bar all here in this hotel, it makes for a convinent stay!
July 28, 2012
Rated 5 out of 5 by AB1974 Customer Service
The Customer Service given at the Westin Beach Resort & Spa in FT Lauderdale was excellent! They go above and beyond the minimum standards and truly try to make every guest's stay as enjoyable as possible. Not only did they do this for me, but I saw them help other guests and try to go the extra mile to those who had minor issues. This is what all companies should strive for.
August 26, 2013
Rated 3 out of 5 by Bx7172 Disappointed
1. No recognition upon check-in as to my status.
2. Toilet backed-up.
3. Staff forgot to provide wedding package upon arrival...missed a potion of ceremony as result
4. Staff seemed uninterested when I told them of experience upon check-out.
5. Room was not in same tower as rest of wedding party.
6. On positive note: food was very good at wedding and for brunch.
February 16, 2013
Rated 4 out of 5 by KellyK great staff, hidden charges, and pillows from h-e-l-l
We enjoyed our 4 night stay despite the bad weather. We most appreciated the friendly staff each with a can-do attitude. The hotel was nice enough, but nothing to write home about. We had a comfortable stay. However, a few things were really sub-par. I write a review not because I am an angry guest but because I hope the hotel will choose to take care of the following issues:
We were totally blindsided by the $25 additional DAILY charge for parking your car at the hotel....this would have definitely effected our decision regarding where to stay. Not only did you have to provide the $25 daily parking charge but also countless tips for the valets each time we took the car out. Ugh!
For a so-called "heavenly bed," the pillows were atrocious....terribly lumpy. After trying a few more out from housekeeping that were equally poor quality, we gave up.
Finally, a small maintenance issue....the water pressure in the sinks was pitiful. Just a trickle.
June 27, 2012
Rated 5 out of 5 by lkleinkn Love this hotel!
My sister and I had the pleasure of staying here for a quick weekened get away at the end of August. We absolutely adorded this hotel, we loved the staff, the location, and the restaurant. The hotel is within walking distance to several restaurants and stores and is just across the street from the beach. We will definitely be returning again!
September 5, 2012
Rated 2 out of 5 by DeeJay1 No dogs please
Our stay was ruined by a dog barking for 3 hours in evening. Security could not do anything as owners had gone out. At 5am the dog started again & then set off another dog barking ! No sleep just stress !
The view was beautiful. The check in lady excellent but all ruined by noisy dogs.
We hope that they are doing something about this !
August 15, 2012
Rated 5 out of 5 by Kel2013 Nice location and great care.
Stayed at the Westin during a conference and was very pleased with the location and amenities. I especially liked the green program where the hotel provided a $5 coupon for forgoing housekeeping services. I always forgo this on short trips, so it was very nice to be treated to a free Starbuck’s coffee for doing this!
June 11, 2013
Rated 5 out of 5 by Farrell Excellent Stay
We stayed for 4 days using points. The staff was exceptional. Each day we met our housekeeper in the hall ... she went out of our way to make sure we had everything we needed to enjoy our stay. The only downfall is how expensive the main restaurant is ... but the pool grill is very good and nto quite as expensive.
April 4, 2012
Rated 5 out of 5 by CanuckTraveler Keep coming back over and over
I have nothing but great things to say about this property. Each time I've stayed here I have been upgraded to a suite with an amazing view. I have stayed here over the last 4 years and the service and facilities are great. Try to get a good rate as sometimes this property have rates in the $150 range.
February 17, 2012
Rated 5 out of 5 by RLO67 Amazing Guest services
I work for the Industry and i was not only upgraded to a great suite but the WOW factor of making me feel so welcome, it was incredible, special thanks to Essa and Concierge great guest services... Great features in the room and your swimming pool with the crossbridge to the Beach is so convenient...
September 21, 2013
Rated 4 out of 5 by cindy0518 Gorgeous view
Easy upgrade to higher level room with view. Beautifully decorated rooms which are very comfortable. Huge bathroom which was a little dark. The only downside was the 2 star restaurant with the 5 star prices. Poor service, average food, huge bill. The hotel is lovely if you skip the restaurant.
March 26, 2012
Rated 5 out of 5 by Shep27 Ft lauderdale trip
The rooms were not ready when we arrived at 4:00 but the hotel gave us a voucher to use at the restaurant. They were very considerate of any inconvenience they may have caused us. The best part was the pool and the loungers available for the patrons at the beach. Really enjoyed our visit.
July 4, 2013
Rated 5 out of 5 by kevin0214 EXCELLENT BEACH HOTEL IN FLL
If you are planning a trip with friends, family, or as a couple, I would choose the Westin FLL each time. The other hotels lack personality on the strip.
Also, the hotel has a mix of couples, families, etc. The staff is absolutely the best!!
My home away from home...
February 14, 2014
Rated 1 out of 5 by FamilyTravelers Worst Westin Experience Ever
When we arrived, they had the wrong month on our reservation. We had to call the 800 number to resolve - it couldn't be resolved at the Front Desk. After that was worked out, our room was older and not up to the normal Westin standards. There was fecal matter on the toilet tank, as if someone had it on their hand as they reached to the toilet paper. There were a lot of inger prints on the windows (at toddler height). A housekeeping supervisor came to correct those matters and the Front Desk offered us an upgrade for our troubles, but when we declined, they offered us a room credit, which we accepted. We had a great dinner at the restaurant and thought our troubles were over, but during the middle of the night, rain started dripping/bubbling into the room in the slding glass door frame. It woke me up at 2am and I wasn't able to get back to sleep - like a constant dripping faucet noise. My two other family members were not awakened by it, so I did not make a complaint to change rooms. I would never stay here again.
September 2, 2012
Rated 2 out of 5 by rjordan Everything went wrong, but we know they can do better
this was not our first stay and we have always had a good experience prior, expect this time it started off on a down and did not pick up.
I arrived early and my wife cam in a day later, i made sure the front desk had a key for here when she arrived as i was in meetings, did not happen...a long time to work it out and only when i was able to call hotel and confirm what was on the reservation.....
The room was the room we asked for, but the mattress was shot and the topper was not put on. not the westin set up
No maid service the first day and only a pick up the second....
wait time at pool bar was, beyond being ignored....
Beach was great and service at the beach was well done...
At check out only one bell man for the entire hotel....and then two elevators were out...customer service rep fought back when we complained about the bellman time...
there were other items almost every day but it would be piling on.
We left messages with manager and platinum desk but have not heard back....
just an unfortunate stay
July 28, 2012
Rated 1 out of 5 by TEXASPLATINUMGUEST1 HORRIBLE PROPERTY!!!
I have stayed at many, many Starwood properties and various other hotel brands properties across the world and the US. I have to say, from beginning til the end of my stay, this was the WORST hotel I have stayed at in years if not ever! From a beginning horrible experience with a bellman that was not only rude with endangered my safety, but that of my family. From there, it just got worse and the management's response to every problem we faced at the property was handled poorly and "all show and no go"! I would tell anyone and everyone, DO NOT STAY AT THIS CRAPPY HOTEL!! I am a Starwood Platinum Member and even with all the loyalty I feel for the brand, I wouldn't stay at The Westin Beach Resort again even it was free and included air fare, food and a rental car!! To make matters worse upon checkout, I made my problems PERFECTLY CLEAR to someone who claimed they were in management and they said they would contact me later that day, still I have had NO CONTACT or response to my problems I faced!! This place is GARBAGE....AVOID AT ALL COSTS!
July 29, 2013