Rated 5 out of 5 by cotiger Great staff
I particularly enjoyed interactions with the hotel staff during my visit at the Westin Snowmass. The check out desk, the waiter at the restaurant, the valet, and everyone in between was extremely friendly, helpful, and accommodating. I wish all hotel staff were like this!
April 25, 2014
Rated 5 out of 5 by TravelerGS Exceptional Hotel
This is perhaps the best hotel to stay at in Aspen and Snowmass Village.
The Hotel is right next to two lifts, so the skiers are going to love this.
The Hotel has been remodeled, and the rooms are nice and fresh, and very quiet.
The Hotel has complimentary transportation to the Aspen Airport.
An excellent local free bus service is provided in the village, in fact you can travel from Snowmass to Aspen by free bus.
I did not eat at the Hotel, so that rating is left blank.
April 15, 2014
Rated 5 out of 5 by SSJS Hotel Review
We had a great stay at the hotel! The food was outstanding and the setting wonderful!
The staff is informed and very pleasant from the front desk, the spa, and elsewhere
on the premises. It truly added to our visit.
April 8, 2014
Rated 5 out of 5 by Raleigh01 Great family experience
This hotel was recommended to us for it's proximity to everything in Snowmass Village. It was a great recommendation for us, especially our six year old. The Ski Valet made our ski experience very convenient equipment wise and the nearby restuarants were great. The Gondola to the base of the mountain was also ultra convenient. We weill most certainly stay here again.
April 6, 2014
Rated 5 out of 5 by BobS Very pleasant stay
Very nice and comfortable facilities. Friendly and accommodating staff. Cater very well to skiers.
March 30, 2014
Rated 3 out of 5 by RPF14 Dissapointed
I have stayed at this hotel before and was fine with it. This time around, staying with my family for some skiing time, it was a disappointment throughout... I would not recommend it to any of my friends.
March 30, 2014
Rated 5 out of 5 by jstn excellent manager
I greatly appreciated that John, the hotel manager was so professional and available.
March 18, 2014
Rated 1 out of 5 by BB77 Poor Customer Service
Will never stay in another Westin hotel or SPG affiliated property
March 16, 2014
Rated 5 out of 5 by EBJB Westin Snowmass is the perfect ski holiday
Beginning with complimentary pickup from the airport, and a warm welcome and generous help from Katie at the front desk, we spent 4 days at the hotel, enjoying Spring skiing and relaxing. Our room was spotless and spacious, the staff supplied us with our every need. Our ski day began by entering the slope directly from the hotel, the lift a short distance away. Meals were always wonderful. The village is a few steps away and offers shopping , a small but fascinating archaeological museum, restaurants, and community celebrations like Mardi Gras. We highly recommend this Westin Hotel.
March 10, 2014
Rated 3 out of 5 by Spgski Great location - Not a five star hotel though
While this Westin property is located slope side, the layout could really use improvement. Westin acquired this dated hotel and remodeled the interior without improving the layout.
For example, in order to reach my room, I had to walk two corridors, a connecting bridge and take two elevators, one of which was a tiny, slow freight elevator.
While the room was clean, Westin remodeled the shower with a half pane of glass and no door. Water soaks the entire floor of the bathroom (in addition, the caulk seal at the base of the glass was bad on ours so water went everywhere.
For those that enjoy Westin heavenly beds may want to reconsider staying here. Our king mattress was as hard as a board and definitely not what we are used to sleeping on at Westin properties.
One last remark, there possibly was a problem with the heater for the hot tub, one day it was hot and the next freezing. In addition, the staff does not seem able to keep towels in stock for the guests to use. We had to phone them multiple times to get towels delivered...
March 6, 2014
Rated 3 out of 5 by Kham17 Decent Hotel
The service was lacking at this hotel especially for being a Westin. The service at the front desk could be improved as they did not explain or give me everything I needed, which resulted in multiple trips back to the desk. The ski valet people were also very rude and unaccomodating. I stayed in a standard double queen room and it was just ok.
March 4, 2014
Rated 3 out of 5 by wahoo2007 Ski Valet is a HUGE disappointment
I was highly disappointed with the service I received at the Ski Valet. Below are a few incidents during my stay:
1. I asked the staff if I could drop off two board to get waxed at 4:54pm; the staff member said that they closed the register since they close at 5pm and complained/mumbled something about having to do "a lot of paperwork". The apparent answer was "no" based on their response; however, they ultimately let me drop off the boards. When I was leaving the valet, I saw the staff member take note of the bindings angles and started removing the bindings.
2. I picked up the waxed boards the next morning and the quality of the job was sub-par at best; there were still areas on my board without wax. Also, the bindings were not put back on. One staff member was helping my husband and I set up and screw in the bindings in the morning; he asked my husband to confirm his stance (regular) but then failed to setup the bindings the correct way. I also realized at that point that my board was marked up with permanent marker (to indicate where the screws were for the bindings). This is unacceptable as it devalues my board.
3. My family and I arrived in the evening to drop off our boards at ~4:57pm and received eye rolls and heavy sighs from one staff member; he kept saying "we close at 5pm". It was not even 5pm yet...
4. My family and I arrived in the morning to pick up our boards for the day and they were only able to locate and bring out half of the boards. The staff member asked me to come to the back to locate the "missing" boards. After looking for our hotel room numbers on the white board, I was able to locate all boards. The staff member did not initially look very thoroughly.
I understand that the ski valet closes promptly at 5pm and everyone wants to get out on time but operations should not be shut down prior to 5pm. Overall, the ski valet staff was also not very courteous, attentive, or thorough - a huge disappointment.
However, I was pleased with the service I received with the airport shuttle (Corey is awesome) and through Service Express.
March 4, 2014
Rated 3 out of 5 by sherrik disappointing
We stayed at the Westin last year and had a completely different experience. This year we came into a room with the bathroom floor dirty with hair and the bathtub was filthy. We called to have it cleaned and 2 1/2 hrs later at 11 pm they came to clean it. We are from Florida and requested a humidifier, were told they were out, then an hour or so later they called and said they had one and would send it right up, over 2 hrs later we got it. When we finally got into bed after a long day of travel, found the sheets stained and with hair on them. Most days the bed was very sloppily made, one day they didn't even cover the mattress by 12 inches. The previous year I would have rated everything as superb on every level.
March 3, 2014
Rated 4 out of 5 by jennyhed Westin Snowmass - 1 stop experience!
We love to ski in Colorado and took advantage in February of the kids "ski" week. The Westin Snowmass was top-notch from start to finish!
1. Location is superb - ski in/ski out
2. Airport Pick up and Drop off (we didn't even rent a car this time around)
3. Shuttle service within the village was easy and we were able to dash to the store to stock up on kid-food and adult-beverages.
4. Kids Club - I only go to hotels with kids club. Rose the director of kids club was so amazing and engaging with both the children and the parents.
5. Management & Staff were amazing; valets, connoisseurs, waiters, etc....everyone was helpful and excited to help.
6. Spa right on-site and we were able to get an appointment scheduled after we checked in. (1 less thing to worry about ahead of time)
I would recommend this hotel for both a family stay as well as an adult-only get away.
March 3, 2014
Rated 4 out of 5 by Jackattack123 Staff Blunder tainted trip
Hello - we liked a lot about our stay at the Westin Snowmass. However, when I called to ask what shuttle we should take to make our flight home at 11am, the staffer on the phone (named Megan), said we would be fine with the 10am shuttle as it only takes 10 min to get through security. That was incorrect, and we missed our flight as a result. We were obviously pretty upset about this.
However, Wendy at the front desk was great and gave us late-checkout so we could hang out and ski a bit more while waiting for our new flight at 7pm.
One other issue - the elevators always took a long time due to the volume of people going from the mall/ski valet to their rooms. A bit of a hassle, especially with a bunch of families with little kids. A shuttle to downtown aspen (as opposed to the bus) would be helpful as well.
March 3, 2014
Rated 5 out of 5 by DaveyG AMAZING
Perfect location, Perfect service, Perfect room, just perfect all round. I will be back again
March 2, 2014
Rated 5 out of 5 by Williasp Great location right on the ski slope
The Westin re-make is a nice improvement over it's predecessor SilverTree hotel, where we have stayed many times. The staff was especially friendly and courteous and made every effort to make our stay pleasant. Special kudos to Evan the omelette guy, Maggie at the front desk, and Ellie the concierge. Starbucks coffee in the room was greatly appreciated.
The only hiccup was that we were not given the specific room we requested even though we were informed it was blocked for us the week prior to arrival. We received no response to a message left for the reservation manager for an explanation. However, the front desk provided an acceptable resolution.
One suggestion: Please replace the chairs/sofas in the lobby with something more comfortable. The current ones are too low and deep.
March 2, 2014
Rated 5 out of 5 by ErikC A great experience
Loved our stay at the Westin. Will definitely stay again!
February 28, 2014
Rated 5 out of 5 by VC54 Wonderful vacation!
We had such a great time. The entire staff was so helpful and pleasant. From opening the ski storage when I left my skis there to giving us extra decaf coffee for our room, we couldn't have asked for better service. Special thanks to Steven at the front desk who saw us waiting in the lobby and came over to ask if he could help. Loved the food at the Snowmass Kitchen and Christine, our server, was wonderful.
February 28, 2014
Rated 2 out of 5 by EnjoyingCDM Old Hotel & No Upgrades for Gold SPG Members
We just got back from our 5 night stay at the Westin Snowmass last night (Feb 25th). When I booked the reservation back in April of 2013, I was told by the SPG staff on the SPG phone line that we would have a room that was facing the chair lifts. When we got there we were given an Alpine room on the 8th floor that was not facing the ski area and we had a view of the top of a parking structure. We were there with 4 other friends in 2 other rooms - they were not gold SPG members yet they both got rooms facing the ski slopes. When we asked the front desk if we could change rooms to the Pinnacle building (the "newer" building) facing the ski slopes we were told that was not possible. Our room was very old and dark in a 1960's building with a very small 1960's elevator - every time we were in it we felt like we were on Mary Tyler Moore - it even smelled really old. The house keeping staff had a very tough time even getting their carts on and off that elevator - it was crazy, I felt sorry for them having to struggle so much with those carts and that elevator every day. We also had to take 2 elevators to get to our room and walk what seemed to be miles every time we went to and from our room to the lobby or the Mall area. One night on the trip we attempted to use the jaccuzi's - when we got down there we found one of them was cold and the other was just luke warm. Several other guests were getting out and were very cold - they told us not to get in - it was a big disappointment. So we put our feet in both hot tubs and confirmed the others were right. So, we skipped using the jacuzzi's. The other issue we had was trying to take a hot shower after a day of skiing. The problem was, there was no shower door and there was no bath tub either. So, every time you took a shower you were really cold because there was no door. The only good thing I can say is the service was good, the waitresses, waiters, house keeping staff, bell hops and ski valet guys were very friendly and helpful. Needless to say, we will not be back to the Westin Snowmas. There are many other SPG properties that are far better for the same price or points. The Westin Snowmass should be a Catagory 3 hotel - not a 5.
February 26, 2014
Rated 3 out of 5 by jomke Underwhelmed
I was very disappointed with my recent stay at the Westin Snowmass. I arrived at the hotel after a long day of travel and despite arriving several hours after the check in time, my room was still not available. I was then told that I would be called when it was ready. When I returned an hour and a half later to check in on the progress, the surprised employee at the front desk replied "Oh, nobody called you."
We were then given a room facing a small alley, down the hall from the pool/hot tub. This guaranteed we would be kept awake each night by drunk twenty somethings returning from the pool on one side and from the local bars on the other side.
The food at the hotel restaurants and room service was mediocre at best and extremely expensive.
Finally, despite being an SPG gold status member for many years and having to wait several hours for my room at check in, I was refused a late (4pm) checkout.
As a bright spot, the staff at the hotel was very pleasant and genuinely seemed to want to make my stay as nice as possible. Unfortunately, the problems with this hotel far surpassed their efforts.
February 25, 2014
Rated 3 out of 5 by BandB19 Great location, may not be worth the money
The best thing about the hotel is the location. True ski in and ski out. Overall, I felt the staff was very pleasant and attentive to our needs. Particularly the ski valet staff, bell hops and waiters and waitresses were all excellent. However, the room was very expensive, over 450 dollars per night during peak ski season for basic single king room. For that price I expected more luxurious amenities. The rooms were clean but very basic. Also, if you are above the fifth floor you are going to spend a lot of time waiting for the elevator. After about 2 days, I just started taking the stairs. In addition, due to mechanical issues with our plane we were unable to land on our expected day of arrival and arrived one day late. When I arrived the hotel was not at full capacity. I had prepaid for my room. I did not expect to get fully reimbursed for my room but I was hoping at least for some type of credit for future stay, maybe a spa discount. The management basically told me thanks for the 500 dollar donation, there is nothing we can do. So that just made our frustrating travel experience more frustrating. I expected for the price I was paying to get a little better customer service. They would not even give me a one hour delayed checkout.
February 16, 2014
Rated 3 out of 5 by Chaaga2 Housekeeping concerns
When guests pay over $500 per night they should not have to ask for the coffee station to be refilled properly, backup toilet paper , and more bar soap. I called or went in the halls looking for supplies several times. After the second call, several bottles of shampoo and conditioners were brought but still the wrong coffee. Have your staff take notice of what and what not is being used. Even with leaving a $10 tip one day, we did not get what we needed so the tips stopped.
February 10, 2014
Rated 4 out of 5 by Sonogirl62 Almost perfect
We just returned from a spontaneous one night stay at Westin Snowmass. What a first class hotel! I would have given 5 stars across the board if it weren't for the surly ski valet (short, dark hair). I wish I'd seen his name tag, because the other young man was excellent (curly hair). Staying again next weekend - can't wait!!
February 2, 2014
Rated 3 out of 5 by Margo Westin not up to standards but great staff
I am writing this conflicting review of the Westin Snowmass as I would give an A+++ top of the marks to the staff at the Westin Snowmass and a D- for the facilities, room, Jacuzzi and cleanliness. Location could not be beat..walk out the door and on the slopes or to dinner and the shops. However, my room was horrific..blinds had white "crud" on them which I did not dare touch..I was placed directly opposite the Venga Venga club and did not get any sleep until after 11 pm each night. The shower/tub are atrocious..when you are in the cold, you want a shower head that is powerful and covers your body. The shower heads (one hand held, one standard) do neither of these and the handheld squirted water everywhere but on my body. The tile is from the 1970's and tub ridiculously small and unusable. TV was awesome but come on, offer all of Direct TV stations (like Bravo, etc) to be full service.
The Jacuzzi had sand, yes sand, and tons of it on the bottom and was dirty (obviously). Food was great in the Snowmass Kitchen and breakfast buffet was good (needs some additional breads, more items) but satisfactory. Staff is the best..everywhere you went from the ski valet, bell boys, check in, restaurant staff and more. If the Westin were to completely destroy the existing building and rebuild in true Westin standards, I would stay here more often.
January 30, 2014
Rated 4 out of 5 by skilady great ski in and out
great location in snowmass
January 28, 2014
Rated 1 out of 5 by Lancethepointjunkee Two thumbs down :(
I liked the ski in ski out benefit of this hotel and the guy that made my omelette and crepes every morn but that was about it. They gave me no upgrades as VIP Plat member. The staff seemed to make multiple mistakes when servicing me. They charged me for breakfast every morn and I had to remind them I was plat several times but at the end I had to visit the front desk in person to finally clear it up. The house keeping knocked and opened my door twice with my privacy hanger on the outside of my door. They came way too early in my opinion even without my privacy on my door. The last morning the fire alarm went off on the one morning we tried to sleep in. After an hour of verifying the alarm was false it came on several times more. The neighboring rooms had dogs barking and parties going on past 2:30 am and after calling the front desk they ask them to keep it down only to be quiet for about 10 min. The showers had no pressure and were cold as a result of no door. Overall one my least desirable hotels I've ever stayed in. I spend over a 100 nights a year with SPG and am a big fan of their hotels. I really like westin just this one needs some major improvement with customer service and customer loyalty treatment.
January 27, 2014
Rated 5 out of 5 by Drew5 Snowmass Kitchen
I would like to shared specific accolades to Ed - our server each morning in the Snowmass Kitchen. He was friendly, helpful, connected to our needs, and provided us exceptional service during our stay. Thank you for such a committed employee!
January 22, 2014
Rated 5 out of 5 by TPS100 One Year Later
Wow! What a turn around. Last year's ski vacation was plagued by errors and missteps at the Westin. This year was a total about face.
I was able to check into my room on time, the food was very good, the lounge and bar service exceptional. Nightly music was a fantastic bonus. The Ski valet staff receives a special shout out for their service.
January 21, 2014
Rated 5 out of 5 by Estes75 Delayed Honeymoon
My husband and myself were taking a delayed honeymoon to Aspen and stayed at the Westin Snowmass Village. Upon check-in we were greeted by a delightful front desk agent Zach Reed! My husband and I had traveled from Denver, which was a long snowy drive. We arrived at the Westin in the evening and we were both very tired. Zach was very personable and had asked us if this was our first time to Aspen? I told Zach yes this is our first visit to Aspen and we were visiting to celebrate our delayed honeymoon. Zach was very helpful and congratulated us on getting married and gave us a lot of information about the property, restaurants and ski information.
Later that evening we hear a knock at the door and to our surprise there was room service with a bottle of champagne and a lava cake with a card. Zach had sent us the surprise champagne and cake to celebrate our honeymoon. We were so impressed and surprised by the gesture that we can't wait to come back to the Westin at Snowmass Village!
Zach Reed really is a true asset to your company and his attention to detail and his high level of customer service! We were very impressed!!!
My husband and I got married at the Westin Mission Hills in Rancho Mirage, CA in 2013 and had a delightful experience! We continue to be impressed with Westin properties especially how well they treat same gay couples!
January 17, 2014