Rated 3 out of 5 by Mike46 Not (yet) up to Westin Standard
We arrived at the hotel at 1030pm on a Friday night. Check-in was staffed with 2 people only, who were anything but friendly.
We got a room on the 6th floor, the lowest floor for guest rooms with a view into a back alley (being a platinum member).
The room itself was nice and for NYC rather spacious. The hotel has no executive lounge and u also do not get anything instead ( like free breakfast or drinks at the bar).
Internet was free ( platinum), but only up to 3 devices.
Overall from what I read from previous reports, I feel that the hotel is on the right track to improve, but still a long way to go.
December 15, 2012
Rated 1 out of 5 by Beerman92 Below Westin standards
Two issues I had on a recent stay here:
1) No king beds available even though that is what I booked. This has never happened before at an SPG property to me.
2) Put out the Do Not Disturb Sign and starting at around 10AM housekeeping knocked on my door every hour making up reasons why. "I'm just doing a room check"
With issue #1 the clerk at check in said they have been having a lot of meetings about the lack of king beds. I joked with him that they should use the European system of just pushing two doubles together and putting the king or queen sized sheets and bedding over it. I wouldn't notice.
November 21, 2012
Rated 5 out of 5 by Samm4019 This hotel has excellent service
My granddaughters and I arrived 3/24 in the early evening. One became ill that night and the following morning was unable to explore the city with us. When I mentioned this to the housekeeper, she immediately made sure soup, tea,honey water, soda, and bread was delivered to our room. By Tuesday, the illness had subsided and we could continue with our visit. This wonderful housekeeper looked in to assist each day. Please contact me so I can mention her name to let you know about your caring staff. This woman made our stay comfortable for the entire week. In addiion, everything in the hotel was great.
April 9, 2013
Rated 3 out of 5 by Chiharby Constant buzzing sound
I only have one complaint about my stay at the Westin Grand Central. As I was laying in bed, I noticed a buzzing or humming sound. It was somewhat faint but constant. It would go for many minutes at a time and then stop for 30 seconds. (30 seconds of peace) Then it would start back up. I thought at one point that perhaps someone had left their phone in the bed and it was vibrating. I then could hear it coming up through the walls. I ended up getting a terrible night's rest due to the aggravation of this sound and vibration in the bed. Outside of that, the room was really nice and had great service.
January 11, 2013
Rated 5 out of 5 by TLGB Great Stay Perfect Location!!
When we arrived to check in there were no lines and we were immediately checked in. We asked if there was any chance for an upgrade and we were upgraded to a better King room. During our stay Franz the entire concierge staff was extremely helpful and knowledgeable. The Westin Grand Central had a perfect location for anything we wanted to do in the city. When we checked out there were some incorrect mini bar chanrges that we promptly removed without issue. I would recommend The Westin Grand Central to anyone travelling to New York the staff was extremely friendly and always helpful!!
September 3, 2013
Rated 3 out of 5 by BigNed Noisy
Not the nicest Westin I have stayed in. Did not have the room I pre-booked available upon check-in. Street noise bled into room at night and made it very difficult to sleep. Room itself was fair, nothing special or different to make it stand out. Great location but next time would look into staying somewhere else which is a bit more comfortable and a lot more quiet.
November 23, 2013
Rated 3 out of 5 by WCSs Lost & Found
I arrived late Friday night last week and had to change my room the next day on Saturday morning. On Saturday late evening I realised I have left my small electric shaver in my previous room. I talked to Front Office agent asking for his help to notify lost and found the next day. Around 3pm, I went to Front Office again to talk to an agent. It's funny how the agent can't even use the world "please" when telling me, "You talk to him", pointing to a security staff. Well, long story short, apparently according to the Lost & Found department, there was nothing lost to be found. I closed my case.
January 20, 2013
Rated 5 out of 5 by conig4 This Hotel met all our expectations
This Westin Grand Central, NYC offer great location, comfortable clean rooms, wonderful professional staff service. Thanks Starwood for making our Thanksgiving Family visit to NYC a great and memorable 2 days....
November 29, 2013
Rated 5 out of 5 by Sabi6 2 night stay
Nice welcome, room was nice clean, smelled good!
The room is not large, BUT has all you need for a comfortable and pleasant stay, in a grand location midtown!
November 30, 2013
Rated 2 out of 5 by Mountaineer Staff needs more training
I stayed at this hotel last week and was disappointed with the experience. The first thing that disappointed me was the check-in process. When I arrived there were extremely long lines and the check-in staff was extremely slow. There was one line for Starwood Preferred Guests with only one front desk agent working, while the regular line had three agents working it. Needless to say, the line that should have provided better service to SPG members provided inferior service. The second major thing I noticed is that the room was not completely clean. Finally, I don't think there are enough elevators for the size of the hotel. There was always a wait and they were not too fast. My stays at Westins have typically been good and I expected this one to be as well. Unfortunately, I was disappointed. more
October 30, 2012
Rated 5 out of 5 by kustomking1 Family Vacation in NYC
I was very concerned after reading the reviews for this SPG site but was pleasantly surprised! The staff was wonderful, from Michael at the front door greeting us upon arrival to Loida at the front desk making sure we had the choice of an upgraded room...smiles and friendly people abound!
The rooms were just as described-clean, roomy (by NYC standards) w a great view. Recently re-model the site was more slighted toward the business traveler but was great none the same!!!
Couple of snafus but the follow up's exceeded the problems-nothing is perfect!
Try this site-its worth it!!!
July 15, 2013
Rated 2 out of 5 by AbbyinNewtown Crummy for a Westin
This hotel had so many problems that I don't know where to start. The internet was down for half the night, so I was unable to work. The room service menu resembled a Denny's. As a vegetarian, not much except the grilled cheese off the kids menu. So I had to go out to pick up takeout after a long day of work. The shower was not a heavenly shower and the surface of the tub was filthy.
From a hotel, I expect a few basic things - a reasonable bed, a good hot shower, room service if I need it, and the ability to get work done. This property failed on all but one. I believe that many of these issues relate to the recent renovation, but if they were not ready for prime time they should not have launched.
December 19, 2012
Rated 2 out of 5 by KMB19 Service needs improvement
Hotel is clean, great sized rooms, good location. Had to wait 20 minutes to check in. When I did check in (9pm) they at first did not have the room available that I booked (I booked 2 double beds but king size was available only) - we then had to wait an hour for them to clean a room (at 9pm?). No apologies from staff. Next day we were in room when maid came by but once we left she never came back to clean our room. Otherwise nice stay.
November 11, 2013
Rated 4 out of 5 by Lombo The staff made our stay memorable
The hotel was exactly what you would expect from a Westin with great gym facilities and solid room furnishings. The renovation is noticeable, but the staff from start to finish made our stay memorable. The parking staff was helpful and The Front Desk Manager (Mariah) took the time to find me a platinum upgrade and even took an extra moment to acknowledge my wife’s birthday with a small gift. Overall I thought the service was top notch and the facilities met and exceeded Westin standards.
October 27, 2013
Rated 5 out of 5 by currency Hotel Continues To Improve/Nice Hotel
I am a Platinum Guest and this is my third Stay, since the hotel opened. Each time I have found the hotel has improved, going from opening and training a staff to Starwood ways to now seeing this training and MGMT pay off with a number of improvements.
the Hotel still needs some further improvements/training but under this MGMT Team I am sure they will take care of any areas that require attention.
The hotel is nice, good location, quiet hotel you don't hear anything noises. They have a good group of guests. Several Dining spots in walking distance plus the Hotel's new dining and bar.Also, hotel has a nice size and equipped fitness center
MGMT Team knows what it needs to do and they run a very good operation.
January 11, 2013
Rated 1 out of 5 by Jen123 2nd worst stay at this hotel
Most frustrating moment of my day is the hotel front desk cannot locate my valet car in the afternoon. The car was found more than 45 mins later. Recognizing the mistake, the front desk manager offered to waive the $60 parking fee. The frustrating experience only extends from there. Four calls and three weeks later, finally saw a sign of the credit back. After staying at this hotel for 6 months, I finally decided to move on. Great new renovations, BUT poor management drives customer away.
A minor add: the basic magnified minor was missing, only leaving a hole on the wall
March 6, 2013
Rated 5 out of 5 by RoseDTO Great Location, Great Value, Great Service
I had a fabulous time! As a single female visiting NYC, the staff really made my stay a special event! They were wonderful and helpful; making sure that I was ok which gave me confidence to go out and explore! The price and location of the Westin Grand Central - fantastic! I've already started telling all my friends and family that this is the place to stay when in NYC.
November 12, 2013
Rated 5 out of 5 by Chuck777 Great stay in NYC
We had a great time at the Westin. When we checked in, we were upgraded to a deluxe room and we had a great view of the city, including the Chrysler building. The rooms are quite large for nyc. Also, during our second day, Lilly at the front desk was so great with the way she interacted with my son and really made him feel welcomed at the hotel. The hotel is conveniently located near Grand Central making it easy to get almost anywhere in the city. the only mild disappointment was that even though we were on the 41st floor, the noise from the street was surprisingly loud.
February 18, 2013
Rated 3 out of 5 by wishly Great hotel offset by poor service
During check-in I was told flat out that the 2 double-bed room I had reserved was not available. My SPG gold status was never mentioned/recognized and I was not offered the option to choose a free perk (free internet, extra points, etc) - I had to bring it up myself and ask the staff for the extra SPG points.
The hotel room was large by Manhattan standard, appeared to be clean but had a funky smell. Also the blowdryer did not work. The morning of check-in I left around 9am but the folio was not under my door, and I never received an electronic folio via email.
Overall: great hotel, great location, but the staff could have done a much better job maintaining the rooms and more importantly, treating their customers.
November 21, 2012
Rated 4 out of 5 by Trixie02 Long weekend
Staff not as friendly as most SPG hotels. We had to hail our own cabs both times - no help from staff. Breakfast at restaurant - had to seat ourselves, coffee was cold by the time the waitress was asked twice to bring milk. After that we never saw her again. Someone else brought the meal. No one every came over to see if meal was ok. Had to ask host for check.
November 12, 2013
Rated 4 out of 5 by NYCNewbie Grand Central NYC
Conveniently located within a short walk of Grand Central Station, time square, and a major subway station.
Excellent staff and comfort of room.
There was a problem in the room that I stayed in that the window was opened almost an inch allowing the cool late September wind to enter the room and also the street noise. Requests to have maintenance correct the situation were courteously received but it was not corrected in the three days of our stay.
October 28, 2013
Rated 5 out of 5 by bcookie Clean and great location
The minute we walked in we felt welcomed and there was no need to ask for upgrade since they all ready had us upgraded and guest for the day. Nice feeling that they listen to our request prior to arrival. Housekeeping was excellent. Cielo was there to assist us in everything we needed and the room was awesome, nice and clean. Fresh towels, soaps and freshly made beds. Awesome location just a half block from subway and it's quite.
October 31, 2013
Rated 3 out of 5 by MCBet23 one of my worst stays in NYC... I am trylly disapointed
I picked this hotel because it was a Westin, and I know and like the quality. However I regret doing so.
For starters, when I checked in, I got nothing for being a SPG Gold Member; in all the hotels, they either give you free internet or additional points... something that recognizes the SPG Gold Membership... here nothing.
Then I got a room that smelled like someone smoked in it just a few minutes ago. W
October 31, 2013
Rated 2 out of 5 by DouglasDeB Holiday 2012
Booked for 5 nights for Dec 2012 holiday and Anniversary.
1) No acknowledgment of Anniversary,
2) No acknowledgement (or credit) of SPG
3) Lobby has no seating, very inconvenient
4) Wireless spotty at best
5) Room not properly cleaned daily, even with requests/complaints to Mgr & Hskg
6) Room fridge unusable
7) Service & food quality at LCL restaurant horrible. 2 salads, 2 drinks $70 !!!
8) Flat screen TV in room very dim, remote did not work
9) Staff very aloof, unwelcoming & unhelpful
10) Very, very disappointing stay for special season and occasion.
December 29, 2012
Rated 3 out of 5 by PlatinumCC1 Still working out the kinks
Does not seem this hotel yet understands the SPG philosophy seen elsewhere. Minimal recognition of platinum status, and numerous issues with stay including: phone handset in room did not work, window did not close (lots of street noise, although they did fix after I called), no bottled water in room (even when upgraded), bell desk failed to deliver my suitcase after 30 minutes (I had to go down and get it), and I still haven't received a final emailed folio 5 days later.
There is also no onsite restaurant or bar in the afternoon or evening, which is inconveniencing given that this hotel also does not have a club lounge. I realize they are remodeling - a good thing - but it's hard to believe no other interim solution could be found.
November 19, 2012
Rated 3 out of 5 by John73737474 Good not great
I usually stay at the Westin times square but stayed here cause they were full. The hotel was fine but there was allot of noise in my room from the street so I tried to close the window and couldn't. Also the when I did request an envelope from the front desk the guys just kind of snarled at me. Not the best experience
November 8, 2013
Rated 5 out of 5 by AshlynsMom This hotel has a great features
including excellent staff, a great central location and our room had a magnificient view of the city.
November 18, 2013
Rated 2 out of 5 by irishlauren Sub-Par Westin Stay
I arrived at the Westin Grand Central on a Friday night for a check in at 6:30. Having Friday night plans, I needed to get into my room to get ready. The staff informed me that my room was not available. No acknowledgement of my Platinum status, no offer to work to find me another room. When I informed the staff as such, I felt like he was mocking me and wasn't truly listening to my concerns. Somehow, a room miraculously then became available...which was fine, except for the fact that it smelled of mildew and the "heavenly" bed? Not so heavenly. I had three nights of poor sleep. The one bright spot was a concierge who did help me with printing a document I needed printed. Aside from that, this was one of my least favorite hotel stays in a while.
July 30, 2013
Rated 4 out of 5 by AlWen Good Location, Nice hotel
Checked in late and was upgraded to a corner suite, which was a pleasant surprise.
Room was nice and clean and quiet, bed was comfortable, however, housekeeping did not replenish coffee cups or drinking glasses for 2 days, finally had to put a call into housekeeping.
Restaurant was very expensive $33 for 2 glasses of wine!! Breakfast for 2 $50 (0atmeal, toast and coffee). We found the deli next door served breakfast for a whole lot less and the food was always fresh.
Overall, we had a pleasant stay and would recommend this hotel.
August 22, 2013
Rated 3 out of 5 by D1LLusion Convenient location, however shocking service!
Convenient location, but attention to detail is desperately lacking as far as staff are concerned. Poor services ranged from a doorman that refused to help find a taxi (specifically one working on the Friday evening 22/03), the cleaner, despite leaving an additional cash gratuity decided cleaning the room sufficiently wasn't necessary (other folks hair in the washroom upon arrival!!) and the concierge clearly didn't feel the need to exert himself (again gent on duty 22/03 around 12pm). Lady who checked me in was polite, but that is where it ended.
March 4, 2013