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Rated 3.9 out of 5 by 597 reviewers.
Rated 5 out of 5 by excellent in all regards This hotel was very clean; rooms were updated very well; the beds and linens were especially good. Staff was excellent from front desk, bell, etc. All very good. Excellent job Westin. Food was very good, but well above average pricing for NY July 31, 2013
Rated 1 out of 5 by This hotel's Service Quality needs a lot of improvement As a SPG platinum member, I have stayed in many Westin hotels aroudn the world. But my recent visit to the Westin Grand Central Hotel has been the worst. The hotel location is great. But service quality was far from satisfactory. October 22, 2012
Rated 5 out of 5 by Clean and nice room size Opted for the double bed upgrade. Great choice...plenty of room for four people. Room was clean. Location was nice, easy to get out of Manhattan and certainly not as crowded as Times Square area. Would definitely stay again. November 27, 2012
Rated 4 out of 5 by Concierge definetely needs improvements Hotel good. BUT concierge, dear Lord, bitter people, bitter answers . Seems we were asking for favours and not being a guest paying for their accommodation. When asking for a map, the only man there was like... ufff another guest bothering guest. When purchasing city tour information was not clear. When requesting packages delievered to us.... that was the worst. Answer was.. "whenever we recieve the message, we will let you know " . I informed the lady that twice there was no message and there was a package (a blond-red headed). The answer was.. As I said whenever bla bla bla... Of course important package never appeared . Is not about the package, is about the lousy way we recieved answers and allways with a ...don t bother us with your requests... As a travel agent this would be a second thought if I´d hat to recomend this hotel August 13, 2014
Rated 5 out of 5 by New Place to Stay in NYC I stayed here when Starwood first took over the property and it was a dump. They clearly invested a lot of money in this property and it shows. From the new lobby & renovated rooms to the upscale bar this place is great. February 21, 2013
Rated 5 out of 5 by It is our favorite NYC hotel Since upgrading to a full "Westin" this hotel has great location, nice, clean rooms and the feel of a boutique hotel. Staff is nice and friendly, and we've stayed there at least once a month with no problems at all. April 23, 2013
Rated 3 out of 5 by Hits and misses I've spent over 20 nights at this hotel over the past three months. While it's been recently renovated with updated rooms and fitness center, there are a few things that the hotel just doesn't get right. First, the staff is very hit or miss (even for NY). For example, I arrived around noon last week and was told that there was a surcharge for early check in even though the hotel was not full...even for a Platinum Ambassador guest! I inquired about Your24 and they said I would have had to contacted the hotel in advance. The woman who assisted me was rude and curtly said I could check my bad with the valet. Second, do not waste your money on room service. The food is nearly inedible...inconsistently prepared. I've had meals burned to a crisp and burgers that were almost frozen on the inside. Finally, while the interior has been updated, there are several rooms where the windows do not fully close allowing cold air and noise from the streets below. I'm an SPG loyalist so I choose to stay here due to location and the fitness center. That said, I'm consistently disappointed with my experience. January 13, 2014
Rated 5 out of 5 by Sharp and Comfortabe The staff as attentive,the room and facilities were updated, clean and attractive. I would definately stay again and recommend to others. The location says Grand Central, but it is a walk from Grand Central. February 22, 2013
Rated 5 out of 5 by a new yorker my roon was large and quiet and clean. The staff was very nice. the breakfast was too pricey. Great location. the hotel more than met my expectations. Nice workout room . I would recommend it to a friend. December 7, 2012
Rated 5 out of 5 by Something was taken from our room Although the Hotel and staff we encountered, especially the bellhops, were nice; when we were at dinner my wife's sling from a recent surgery was removed from our room, never to be seen again. December 14, 2013
Rated 3 out of 5 by Not great The ceiling of the bathroom in my room was covered in brown water spots. There was no bathrobe in my room though I asked for it. March 12, 2014
Rated 5 out of 5 by Westin Grand Central We had an excellent stay at the Westin. Love the location, very nice staff. Upgraded to a corner room with a beautiful and unobstructed view of the Empire State Bldg - beautiful at night! September 3, 2013
Rated 5 out of 5 by excellent hotel I would recommend this property to anyone excellent hotel brilliant service great staff that is pending on all needs. Location is also good. January 12, 2014
Rated 5 out of 5 by A New York City Gem From check-in to check-out. Friendly and accommodating staff. Room was exceptional clean and hotel ambience is very inviting. December 15, 2013
Rated 5 out of 5 by Great stay on the East Side My family and I stayed here overnight to spend some quality time in Manhattan, and chose to try out this new Westin. We were very pleased with the comfort of the room and the excellent views of the city. Despite being close to the hustle of Grand Central, the room was nice and quiet. I would definitely stay here again. August 18, 2014
Rated 5 out of 5 by Very confortable rooms! The rooms are modern, clean, and spatious. The bed and pillows were very confortable too. Great location. I love this hotel!! December 12, 2012
Rated 4 out of 5 by clean and comfortable Clean well appointed rooms - great location and a friendly efficient staff. The bathrooms are small and although I liked the shower - its is impossible to turn it on with out getting blasted with cold water - my only complaint! August 20, 2014
Rated 4 out of 5 by Great for business travelers First of all, it’s not really near the Grand Central, it’s about two blocks away. The nearest subway station is about one block away. The location is a little bit remote (just comparatively, it’s still in Midtown Manhattan after all!). There is no free wifi in the room, lot of people sit in the lobby to use the internet. We had a street-side room with a view of the Chrysler building. Although it was near the street, It wasn't noisy in the morning, or at night. We had pretty good sleep. The most impressive feature is the white tea aloe shampoo and body wash in the bathroom. I still can’t forget the scent. I am going to buy them when I get home. January 29, 2014
Rated 5 out of 5 by Smiles More smiles @ the front desk and out front than anywhere else I've stayed in Manhattan! October 12, 2013
Rated 5 out of 5 by Amazing NY stay A quick weekend getaway to New York and the Westin made it more than enjoyable December 4, 2013
Rated 4 out of 5 by This was great for a quick overnight stay We needed a hotel in close proximity to the UN and this was AMAZING! the room was comfortable and clean and we really had a very positive experience! August 21, 2014
Rated 5 out of 5 by This hotel is in great location and easy access to subway Loved this hotel! Great service and very friendly ! Will definitely stay here again. July 4, 2013
Rated 5 out of 5 by Location near Grand Cental Friendly Staff, Room was great and beds were so comfortable. July 23, 2013
Rated 5 out of 5 by Great stay We checked in a little early & our room was ready. Everything was lovely. One thing that we thought was a little odd though- a very nice woman at the front desk had no idea if any rooms were available on a specific weekend in December or the cost. She told us that we had to call Starwood directly. August 17, 2014
Rated 1 out of 5 by Need new management Front desk understaffed requiring long wait at check in and for assistance thru out stay. Bathroom not clean with open soap in shower, coke in sink and washcloths on sink. Room key didn't function causing me to be late for a meeting because I had to go back down to lobby to get another key programmed. Very disappointing. August 16, 2014
Rated 4 out of 5 by Hotel is in a very convenient location. We were only in New York for one night and this hotel was perfect. The location, the staff and the room were all great. August 19, 2014
Rated 3 out of 5 by Room Noise proofing was totally inadequate Fantastic check-in experience, usual high standard Westin room comfort EXCEPT inadequate window seals meant the jackhammers in the street below became impossible to bear leading to a midnight room shift. The windows did not close properly (bit concerning on 21st floor) meaning that the construction noise from outside was not filtered out. Hotel staff moved us but not the way we wanted to spend our Saturday evening on a romantic weekend away! October 20, 2012
Rated 5 out of 5 by Outstanding Professional Service I came to this hotel as direct result of a brief conversation with Lilian and Molly during an impromptu visit there. These staff were courteous engaging and genuinely committed to their work beyond belief. The human touch also conquered my kids who endorsed this choice throughout our stay. August 15, 2014
Rated 5 out of 5 by Another perfect stay at Westin The Westin Grand Central in New York was perfect for our girls weekend getaway. Great location, service, comfort. What more can you ask for? August 18, 2014
Rated 5 out of 5 by The hotel was great It went beyond my expectations. Ms. P was great providing us with free wireless as compensation for not getting our required room type. August 17, 2014
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