Rated 2 out of 5 by Carlo999 Great loacation, excellent reception, poor management
Great location, customer-focused reception, poorly managed
Aside from the great location, a beautiful lobby and a customer-focused reception and restaurant staff, a good fitness center the facility is not representative of a Westin Hotel. I have recently stayed there for 17 nights and experienced no towels, no soap, no shampoo 3 times. Long black hair in both tub and on floor and hallways with leftover food on trays and trash on floors for many hours.
July 2, 2012
Rated 4 out of 5 by Nancy47 Breakfast made me sad
We had a wonderful experience in your beautiful hotel. Your staff was outstanding and friendly and the room was crisp clean and comfortable.
However, a lot of "to-do" was made about gaining access to the "executive breakfast bar" including having to use our key to access this room but upon entering we were dismayed to find cold cereal, a few danishes, fruit and yogurt and a LOT of dirty dishes
Sadly the executive breakfast left a LOT to be desired.
October 8, 2013
Rated 5 out of 5 by Alotta Comfortable
I stayed one night for business. I was very pleased with the comfort of my room. The beds were very comfortable and was able to have a good night sleep.
The front desk personnel were very efficient, friendly and accommodating. I was able to check out late without any issues.
I was there on business and did have an all day conference at the hotel which included meals. The food was very good and the service could not be any better.
May 24, 2014
Rated 5 out of 5 my "go to" hotel in Dallas
I regularly stay at this Westin. I have stayed at virtually all of the Starwood hotels in the Dallas area but I always return to this one when possible. It's in a great location for business on the north side of Dallas. The only downside is the current construction on 635.
The hotel is a highrise near the intersection of I75 and loop 635. The rooms are large and have been upgraded. The service is great and the staff is always helpful.
December 10, 2012
Rated 5 out of 5 by Loveroftravel Welcomed and pampered!
Not only was the hotel beautiful, clean, comfortably, and conveniently located, but the staff was wonderful!
Nice hotels are fairly easy to find, particularly with Starwood properties, but the staff made my stay exceptional.
Upon checking in, the front desk staff (Diana) was incredibly welcoming, striking up conversation in addition to the usual check-in routine.
I mentioned that I was in Dallas to celebrate my birthday, not thinking anything of it, but by the time we reached our room, the management had strawberries and champagne waiting for us. What a surprise! We felt so pampered.
I WILL stay here again, and highly recommend it. Each staff member I encountered was more than just polite - they were truly friendly and helpful.
The hotel itself is great. Comfy beds, clean bathroom… everything you would expect from a Westin. I left very impressed.
June 3, 2012
Rated 3 out of 5 by infinity This hotel need reworking
Upon arrival I found the elevators to be slow beyond any others I have ever been on. When the conference started the "up" escalator was broken down for the entire four days I was there. The stairs could not be found. Everbody had to use the elevators, they were consistantly crowded.
I found the room pleasant enough however the hot water for the sink took upto 5 minutes to become hot. This is a "Green Hotel".
The food was of poor quality, with a frozen menu, was I eating yesterday's short ribs?
McNellys also had a frozen menu with limited options. The bar itself was short handed at lunch and dinner service. The beer selection was expensive and average. The draft beer was warm and the and the bartenders always poured the glass short. I do not believe the spigot system was working considering the amount of foam produced.
Overall a horrible experience.
February 25, 2013
Rated 4 out of 5 by mandyandmercy Nice time except
Everything was good except for two things. We were in room 642 and the air conditioner was NOT satisfactory. We set it as cool as it would go & it was way too warm. Another friend on 6 moved up to 12 and it was better. Also NO decalf coffee in our room & also none at Starbucks. Strange.... Nice hotel & location other than that. Your staff was absolutely wonderful & we were so thrilled to have our cat & dog with us. Thank you!!!!!!
May 27, 2013
Rated 3 out of 5 by Tucson703 Gone down hill
I received a very friendly greeting from the desk staff; however, the valet couldn't direct me to the parking garage. I was shocked at the condition of the carpeting throughout, my throw pillow had a hole, my chair was stained, and the toilet seat had burn marks.
August 23, 2014
Rated 2 out of 5 by MsCassity Amenities need improvement
The rooms didn't include a fridge as stated on the website.
The value for what we paid wasn't comparable to the same types of hotels in the area. It doesn't include simple options like Free Wireless, Microwave, Fridge,. breakfast and others. The food is overpriced and the waitstaff weren't friendly at all.
The front desk staff were helpful but that certainly didn't make up for the lack of amenities in other aspects of my stay.
September 28, 2012
Rated 3 out of 5 by Don525 I was disappointed with how I was treated
You have a fine hotel but I was deceived about its services. When I made my reservations I was persuaded to join your SPG club without knowing what benefits I would get. When I checked in, I was given a key envelope which stated that I would be eligible for a gift. One of the gift choices was a complimentary continental breakfast. I was also told I could use my room key to access the parkig garage even after I had checked out.
When I went to obtain my continental breakfast, I was told no, I did not qualify for that. Also I used my room key to leave for lunch and return on Saturday. When I tried to leave for dinner on Saturday evening my room key would not work. I now longer had the parking slip that I had received when I first checked in and I was trapped at the garage exit.
All in all these two incidents spoiled my stay. I did not appreciate being lied to.
June 4, 2013
Rated 3 out of 5 by ScottT Not what you'd expect
The common areas seemed to be recently updated. The rooms, however, look like they haven't been updated in at least 20 years. The bathroom mirrors were very old and losing the reflection in places. In the shower, you could see on the very old tile where they had a previous shower curtain rod still etched in. There is actually a clothesline IN the shower. Now, the shower head had been updated.
There was a phone next to the toilet.
The room wouldn't really cool down very well. There was no fridge/mini bar.
Booking was supposed to have parking included, but it didn't, so that was an additional charge.
Just really not what I'd think a Westin would be. There was nothing particularly bad about the stay, but nothing that would make me go back, either. The old girl has definitely seen her better days. On the bright side, there is an In-N-Out Burger across the highway.
November 19, 2013
Rated 2 out of 5 by WashingtonTraveler Lots of $ for Little Return
The hotel still charges for Internet - both hard line and wifi...though they are quick to tell you it is free in the lobby. The breakfast buffet consistently had undercooked eggs in the morning at buffet opening. I stayed in a 4th floor room. There was a hatchet job done to the armoire to fit the television, there were no hooks near the shower, and the shower had a rain head with a wand - not something relaxing to deal with.
October 1, 2012
Rated 1 out of 5 by rockinsyd Not up to Westin standards
Worst "upscale" hotel I've ever been to. Club Level and "Club" are a joke....9 soft drinks, some cheese and fruit (small tray), small tray of crudites and ranch dip, and water. Had to complain to get them to put anything out. Front desk was clueless on EVERYTHING. One girl, Julie, tried to help, but the rest was a mess. Left the next morning and moved to another hotel. Terrible location. Won't even think about going back!
October 19, 2012
Rated 3 out of 5 by Caryn Quiet room
Nice and quiet room...seemed a little dated with fixtures in bathroom and room colors . The minibar and fridge was missing out of our room. Would have preferred to have been told before occupying the room. Price was competitive and close proximity to Galleria. I don't like to pay for parking when room is on the higher end.
August 4, 2014
Rated 4 out of 5 by TheSearcys Convenient Location
Convenient location near most shopping and dining. Hotel bar drinks were expensive for amount of liquor in drinks & I'm just a social drinker. :))
September 2, 2014
Rated 4 out of 5 by JDN62 Not much to do during down time
Food in dining area was not especially good, especially considering the high prices. Location in not great as far as restaurants/attractions. Was not that easy to use the shuttle because it was always busy because there is nothing near the hotel - could use a second shuttle. Bed was comfortable, rooms were clean (though a little worn) and quiet.
July 25, 2014
Rated 1 out of 5 by Bstone Terrible stay
I usually stay at the property a couple of times a month. Besides getting a crappy room with the worst desk chair ever it had no fridge on a hole where one was supposed to be. I also really did not appreciate getting woke up at 4:25 am by an angry employee in the hall. I am a long term customer and this really did not meet my expectations.. Really too bad considering the hotel does have a few good employees.. Pitiful.
September 25, 2013
Rated 5 out of 5 by Austin13 Always a reliable choice
I stayed for a business trip, and I experienced the usual pleasant stay that I have come to expect from the Westin Park Central. I was surprised to see the parking charge on my folio, but it appears that our regular corporate rate no longer includes this feature, which is no fault of the hotel. I do wish McNelly's was open a bit later than 9pm on a Monday.
July 18, 2014
Rated 3 out of 5 by EDGARSANTI The worst Westin Hotel I have stayed
TV unit was not working.
A/C unit in its worst condition.
Valet staff are rude, and I decided to park my car myself. Concierge and valet staff offered to park my car but not to offer help with my luggage.
Excellent staff in checking in.
Had to call maintenance twice for the TV Uniit
I was never relaxed and never rested well during my 2 night stay in the hotel.
I would net even accept a free stay at this hotel!
June 17, 2013
Rated 1 out of 5 by vgm04 Dallas 2013
The service I received from the reservations office in Austin was great, and they took care of all of my needs for me. However, when I arrived in Dallas, after stressful travel, the staff members told me that I was supposed to arrive the previous day, and since I had not they gave away my room and my card had been charged. When I explained I had changed my reservation with the Austin office, and asked to call them, they refused and were very rude! They made no attempt to check on the situation, and I had to call Austin and the corporate office in California myself to get the situation resolved(and my room, which they originally told me they had none). I felt lied to and very disrespected by the Dallas staff and management. They did not even apologize for being wrong and try to make it right! Thankfully the corporate staff members are competent unlike the Dallas Westin staff.
December 11, 2013
Rated 2 out of 5 by Turkeylover Old facilities & unfriendly information
There are several things I think to be improved.
First, the hotel facilities need to be improved. One of the elevators buttons were broken. When I pushed the door close button to go down but the elevator actually went up. The other thing, the small mirror in the bathroom almost fell off from the wall.
Additionally, I think there should be information of telephone charge in a room. I used a room telephone to reschedule my flight which was cancelled by bad weather. I had to call so many times to reach the call center. It was a toll free number but I got charged by the hotel as many times as I called. I didn't know that until I received the bill. Either in the room or at the time of check in, the telephone charge should be informed to guests.
Lastly, some reception staffs speak too fast to catch for non- native English speakers. Their explanation was not clear to understand.
December 11, 2013
Rated 3 out of 5 by Jego Food and Rooms
I attended a conference and basically, I couldn't eat the meat at a luncheon and then the steak (covered in weird onion stuff) at a dinner. I even returned it. I had to load up on bread and butter. Desserts were so, so SYSCO....Also, my room was hot. I didn't like the A/C. Still, the bartenders were great. So were the bell hops. Hotel is beautiful....just didn't like the banquet food or the restaurant menus.
October 25, 2012
Rated 5 out of 5 by Lou21 Wonderful place to stay
My daughter stayed at your Westin and she loved it!!! She was there to take her MCAT for med school, and your staff was so wonderful and thoughtful to surprise her with a basket full of goodies and a very sweet card wishing her luck on her tests. Made her day and made her alot less nervous about taking the test. Thank you so much for making her feel welcome and special. Will definately stay with you again.
July 31, 2013
Rated 5 out of 5 by SW48 Awesome front desk
They couldn't have been more accommodating. They were great referral sources, they sent up an engineer to break the lock off my luggage (forgot keys), provided me with little essentials I needed, to alleviate having to run to the store in the middle of a busy conference, and they were consistently very pleasant. Great customer service!
July 20, 2014
Rated 5 out of 5 by Carol27 My Nadcap Stay
The room was excellent, quiet, comfortable and well equipped for all my needs (blow drying, hair supplies, magnifying mirror, etc.). The only complaint I'd have is that during "prime" showering hours the shower could not hold a consistent temperature. It was alternating between too hot and too cold. The only shower that I didn't experience that problem with was when I showered at 4am on my departure day.
February 26, 2013
Rated 2 out of 5 by NotImpressed1972 Don't do it
The beds are full sized beds. Absolutely tiny. The rooms are old and tiny. You will pay 10.95 for wi-fi for EACH device you carry. Our television didn't work 1/2 the time. You will pay for parking in the garage, whether you park in it or not. You will pay 21.00 for raw bacon and runny oatmeal. They have tried to update the bathrooms, but they are tiny, as well. Save your money and don't stay here EVER.
March 4, 2013
Rated 5 out of 5 by stu1874 Lovely 2 week stay
Stayed at hotel as part of business trip on what was the busiest time (Expo week) but everything was great! Beds were comfy, food was tasty and had a great time all round.
A big thank you to Melinda and Michelle for helping me feel comfortable while there, as was first time in Dallas and on my own, and coming from Scotland, it made a big deal to me.
July 5, 2014
Rated 3 out of 5 by Bribri45 Needs improvement for Handicapped Accessfibility
For the average visitor the hotel is above average on its staff. However, I am in a wheelchair and thus it was below average standards. The bed was to high for me to get into from my wheelchair, the closet doors had to be opened before after which I could wheelchair in front of them, I had to lift my body into the bath tub but the handle in the tub began to come off when I grabbed it, and the sink area is too high (came up to my mid chest causing the mirror and faucet to be high). Also, in each of the public bathrooms, there is only one wheelchair accessible stall, so I had to wait to get one. In the restaurant, there was no accessibility to sit on the lower level so I had to sit by myself for the meals instead of with friends whom had already sat down there.
The staff was very helpful and assisted me or asked if I needed help. Everyone was very friendly which made the stay much better.
April 8, 2013
Rated 1 out of 5 by Unsatisfied28 Overall rating very poor
1 - 1 hour after checking in the bed sheets had visible stains
2 - Cordless phone was dirty and didn't work
3 - Stains on bathroom mirror
It's the worst Westin hotel I ever stayed in. It was outdated and not up to par as Westin reputation. It looks like a motel converted to a Westin. More emphasis on lobby instead of rooms. Very bad brand for Westin!
July 1, 2014
Rated 2 out of 5 by jramire2 No real benefit at this hotel for SPG Gold status
I booked this room for a one night stay for my family and I while he had some renovation work being performed on our home.
Other than asking what kind of welcome gift I'd prefer, no other recognition for my SPG gold status was mentioned. Even if an upgraded room wasn't available (which I'm guessing was because the place was dead) it wasn't mentioned by the front desk, which leads me to believe they didn't even look.
That would have been fine, but the room furnishings had seen better days, not nearly as nice as any other Westin I'd stayed at.
Lastly, make sure you check your bill. Even though I'd booked this room through the SPG site and booked using only starpoints, the folio that was put under my door still showed a charge. I had to call down to the front desk and talk to two people to get it corrected. This misbilling seems to be a trend, it's happened to me at several starwood locations.
November 6, 2012