Rated 2 out of 5 by Turkeylover Old facilities & unfriendly information
There are several things I think to be improved.
First, the hotel facilities need to be improved. One of the elevators buttons were broken. When I pushed the door close button to go down but the elevator actually went up. The other thing, the small mirror in the bathroom almost fell off from the wall.
Additionally, I think there should be information of telephone charge in a room. I used a room telephone to reschedule my flight which was cancelled by bad weather. I had to call so many times to reach the call center. It was a toll free number but I got charged by the hotel as many times as I called. I didn't know that until I received the bill. Either in the room or at the time of check in, the telephone charge should be informed to guests.
Lastly, some reception staffs speak too fast to catch for non- native English speakers. Their explanation was not clear to understand.
December 11, 2013
Rated 1 out of 5 by vgm04 Dallas 2013
The service I received from the reservations office in Austin was great, and they took care of all of my needs for me. However, when I arrived in Dallas, after stressful travel, the staff members told me that I was supposed to arrive the previous day, and since I had not they gave away my room and my card had been charged. When I explained I had changed my reservation with the Austin office, and asked to call them, they refused and were very rude! They made no attempt to check on the situation, and I had to call Austin and the corporate office in California myself to get the situation resolved(and my room, which they originally told me they had none). I felt lied to and very disrespected by the Dallas staff and management. They did not even apologize for being wrong and try to make it right! Thankfully the corporate staff members are competent unlike the Dallas Westin staff.
December 11, 2013
Rated 2 out of 5 by Tom1960 No attendtion to detail
tried to get someone to fix my toliet but never did and had to manual flush. The only thing that was done for me on checkout was some lousy points and we will have to fix it. not what I expected..
December 12, 2013
Rated 5 out of 5 by PlatinumJames The Good & The Bad
This hotel is an amazing building with a great location. First, the good:
The rooms here are huge, the food is very good in both room service and at the restaurant in the lobby and the Irish Pub. The club lounge was not open (weekend stay) so I cannot comment on that, but they did give me a voucher for breakfast in the restaurant.
They have great amenities here with the gym and a nice heated pool. Pool is too small to do laps in it, however, but it was nice.
I am a platinum member and wrote to them via email prior to my visit to request an upgrade to a corner room. I was staying on points so you never know how generous they will be. I received a response from the hotel shortly afterwards (which is actually rare, most don't ever bother to respond and some don't even read the email) which I was impressed by. The letter told me that they had upgraded me all the way up to one of their top suites!
My suite was huge and spectacular with a great view and included a powder room, a bar area, a foyer, an eight seat dining room combined with a huge living room with multiple seating arrangements, artwork and accent furnishings and an attached bedroom (lock off style) which was just a typical room for the hotel, nice and large.
I hate to write anything bad about a hotel that gave me such great service, great upgrades but this is more for the OWNER (ARE YOU READING THIS?).
You have milked the design of this hotel for far too long. The building was an eighties creation and it looks like it was remodeled in the early nineties and only had light fluffs since then. Everything is clean and in working order but upon closer inspection you see very dated interiors, furnishings and architectural failings. Little things like brass molding in the elevators falling away from the wood, too many layers of paint over the decades, materials in need of replacement.
I want you to know that this hotel, properly redone, could be one of the top Starwood properties in Dallas. You can't just do a fluff anymore, it is time to gut and remodel and start fresh.
Other than the exceptionally dated state of the hotel, which again is maintained very well, the only other complaint was that the internet was very slow even when I signed up for the upgraded faster service. I couldn't do anything on my computer with video, chat, or email even.
Despite the negatives, the staff here keeps it a worth while choice and the pricing is very good and in keeping with current state of the interiors.
I had an enjoyable stay, will stay again, and recommend it for anyone who doesn't mind a well run, well kept dated hotel.
December 2, 2013
Rated 5 out of 5 by EmilyTSPGPlat Wonderful Staff
The front-desk staff at this hotel is great! I especially want to acknowledge Younis and Natt for their outstanding service during my weekend stay. When I checked-in on Friday, I inquired about getting an upgrade. Since I was booked on points I wasn't sure how much the hotel would accommodate me and not only that, the hotel was completely sold out due to a large event that was happening and the ice storm. Younis looked up all the availability and at first said he could move me to a junior suite the next morning, which I was perfectly happy about. Moments later, he looked up something else, and said he actually had something for me for the whole weekend. As it turns out, he had upgraded me from my corner room to their best suite! The room was huge, had a lockout style bedroom, an office, and a large living area with a granite dining table, powder room, and multiple sofas. I was also given a few complimentary breakfast certificates for my stay. Throughout that weekend, Younis and Natt provided nothing but exceptional service. Overall, I was very impressed by the level of care and service this hotel provides its platinum guests!
December 10, 2013
Rated 5 out of 5 by aavee8or Pleasant stay
I've stayed for the last three years and it has been a pleasant experience each time.
December 9, 2013
Rated 5 out of 5 by Dino Great Stay
This hotel was in a prime location for my needs. The staff was fantastic. I will stay here again!
December 4, 2013
Rated 3 out of 5 by Lenora88 Was Expecting More
I was expecting a lot more because of the name and price. There are definitely some opportunities at this hotel. Better room service needed. I had to call several times before someone picked up the phone. A co-worker was looking forward to using the hotels jacuzzi, and was disappointed to find out the hotel did not have one. The hotel offered limited Shuttle service. Also another Co-worker did not have ice on her floor for her entire stay. I would only recommend this hotel if someone had a meeting(s) at the adjacent office bulding.
November 25, 2013