Rated 2 out of 5 by MsCassity Amenities need improvement
The rooms didn't include a fridge as stated on the website.
The value for what we paid wasn't comparable to the same types of hotels in the area. It doesn't include simple options like Free Wireless, Microwave, Fridge,. breakfast and others. The food is overpriced and the waitstaff weren't friendly at all.
The front desk staff were helpful but that certainly didn't make up for the lack of amenities in other aspects of my stay.
September 28, 2012
Rated 2 out of 5 by WashingtonTraveler Lots of $ for Little Return
The hotel still charges for Internet - both hard line and wifi...though they are quick to tell you it is free in the lobby. The breakfast buffet consistently had undercooked eggs in the morning at buffet opening. I stayed in a 4th floor room. There was a hatchet job done to the armoire to fit the television, there were no hooks near the shower, and the shower had a rain head with a wand - not something relaxing to deal with.
October 1, 2012
Rated 1 out of 5 by rockinsyd Not up to Westin standards
Worst "upscale" hotel I've ever been to. Club Level and "Club" are a joke....9 soft drinks, some cheese and fruit (small tray), small tray of crudites and ranch dip, and water. Had to complain to get them to put anything out. Front desk was clueless on EVERYTHING. One girl, Julie, tried to help, but the rest was a mess. Left the next morning and moved to another hotel. Terrible location. Won't even think about going back!
October 19, 2012
Rated 3 out of 5 by EDGARSANTI The worst Westin Hotel I have stayed
TV unit was not working.
A/C unit in its worst condition.
Valet staff are rude, and I decided to park my car myself. Concierge and valet staff offered to park my car but not to offer help with my luggage.
Excellent staff in checking in.
Had to call maintenance twice for the TV Uniit
I was never relaxed and never rested well during my 2 night stay in the hotel.
I would net even accept a free stay at this hotel!
June 17, 2013
Rated 2 out of 5 by Weng did not meet room expectations
very dusty, bathroom sink not draining well, when the water and flush was used for the first time, the water was dark brown, it looks like the room has not been used for awhile.
very small bathroom, sheets are not comfortable
October 7, 2013
Rated 5 out of 5 by Shoop great job
service level was terrific
October 24, 2013
Rated 3 out of 5 by Jego Food and Rooms
I attended a conference and basically, I couldn't eat the meat at a luncheon and then the steak (covered in weird onion stuff) at a dinner. I even returned it. I had to load up on bread and butter. Desserts were so, so SYSCO....Also, my room was hot. I didn't like the A/C. Still, the bartenders were great. So were the bell hops. Hotel is beautiful....just didn't like the banquet food or the restaurant menus.
October 25, 2012
Rated 5 out of 5 by kempsga state fair stay
Enjoyed staying here. Very nice to give free tickets to the the fair.
October 20, 2013
Rated 5 out of 5 by Carol27 My Nadcap Stay
The room was excellent, quiet, comfortable and well equipped for all my needs (blow drying, hair supplies, magnifying mirror, etc.). The only complaint I'd have is that during "prime" showering hours the shower could not hold a consistent temperature. It was alternating between too hot and too cold. The only shower that I didn't experience that problem with was when I showered at 4am on my departure day.
February 26, 2013
Rated 2 out of 5 by NotImpressed1972 Don't do it
The beds are full sized beds. Absolutely tiny. The rooms are old and tiny. You will pay 10.95 for wi-fi for EACH device you carry. Our television didn't work 1/2 the time. You will pay for parking in the garage, whether you park in it or not. You will pay 21.00 for raw bacon and runny oatmeal. They have tried to update the bathrooms, but they are tiny, as well. Save your money and don't stay here EVER.
March 4, 2013
Rated 3 out of 5 by Bribri45 Needs improvement for Handicapped Accessfibility
For the average visitor the hotel is above average on its staff. However, I am in a wheelchair and thus it was below average standards. The bed was to high for me to get into from my wheelchair, the closet doors had to be opened before after which I could wheelchair in front of them, I had to lift my body into the bath tub but the handle in the tub began to come off when I grabbed it, and the sink area is too high (came up to my mid chest causing the mirror and faucet to be high). Also, in each of the public bathrooms, there is only one wheelchair accessible stall, so I had to wait to get one. In the restaurant, there was no accessibility to sit on the lower level so I had to sit by myself for the meals instead of with friends whom had already sat down there.
The staff was very helpful and assisted me or asked if I needed help. Everyone was very friendly which made the stay much better.
April 8, 2013
Rated 3 out of 5 by pmc82013 The Room needs daily cleaning.
I was disappointed in not having my room cleaned each day. I was there for 4 nights and not having the trash emptied and the room cleaned made for a disappointing return to my room each evening. The impression was that this was normal, but it was in exchange for a few points on my reward card. I would not recommend this, the valve is not worth it.
August 18, 2013
Rated 2 out of 5 by jramire2 No real benefit at this hotel for SPG Gold status
I booked this room for a one night stay for my family and I while he had some renovation work being performed on our home.
Other than asking what kind of welcome gift I'd prefer, no other recognition for my SPG gold status was mentioned. Even if an upgraded room wasn't available (which I'm guessing was because the place was dead) it wasn't mentioned by the front desk, which leads me to believe they didn't even look.
That would have been fine, but the room furnishings had seen better days, not nearly as nice as any other Westin I'd stayed at.
Lastly, make sure you check your bill. Even though I'd booked this room through the SPG site and booked using only starpoints, the folio that was put under my door still showed a charge. I had to call down to the front desk and talk to two people to get it corrected. This misbilling seems to be a trend, it's happened to me at several starwood locations.
November 6, 2012
Rated 5 out of 5 by LargeConference Better than expected
Based on previous/other reviews I was concerned with my choice but the hotel was much better then I was expecting. I guess it is true that people mainly voice problems and don’t provide positive recognition. The staff was very friendly and helpful. The room was clean and neat. The lobby, conference rooms, and common areas were well maintained and kept clean. I was very satisfied with my stay.
September 18, 2012
Rated 4 out of 5 by Barb90 Nice stay
I like the location, service, cleanliness and it has a pretty darn good gym. I noticed that the shower fixture was updated and that was nice. I also noticed that the room was starting to look a litle shabby; needed a little paint, wall paper looked frayed in spots, bathtub plunger didn't pull up easily, etc. Just little nits that make it look worn.
August 14, 2013
Rated 3 out of 5 by NMRGuy The good and not-so-good
The valet, restaurant, and bar staff were really great- very helpful, friendly, and professional. As is typical anymore with most hotel desk staff, they were efficient but not particularly friendly or welcoming. None of them said :thanks for joining us" or "thanks for staying with us" when I checked out.
The hotel pool deck on the 3rd floor was kinda trashed by a group of twenty-something aged guests. They left half empty (another transgression!) pitchers of beer, empty glasses, wet towels, etc. pool side for staff to clean up. An attending manager [?] tidied up while I was out there that evening.
The king bed in my room was comfortable. The arm chair and ottoman were rather soiled and in need of cleaning. The lighting in the bathroom was too harsh. One last thing: a two-inch long roach scuttered across the floor as I sat at the desk one morning. I realize I was in the southern U.S., but thought mgmt. might want to know [Rm 1202].
August 10, 2013
Rated 4 out of 5 by melba convenient location
Older Westin hotel had comfortable, spacious, clean rooms. Wireless Internet was spotty- sometimes completely going off during my stay, which was frustrating. They serve Starbucks brand coffee, but it is not a "official" Starbucks", so it's syrups were not the same and their selection of lattes was limited. The restaurant had excellent food, but it was expensive. Breakfast buffet was $21.
March 1, 2013
Rated 3 out of 5 by Marjoy70 This hotel could change one thing....
Our stay at this particular Westin was like none other. My family and I have stayed at some of your other locations but this is the only one that does not clean our rooms daily. We had to call for dirty towels to be replaced with clean ones each day. I do know that we were there on employee rates but even with that perk trash should have been pulled and rooms cleaned daily.
June 5, 2013
Rated 3 out of 5 by DMN1 Please pick up your phone, McNelly's
The hotel is pretty nice, and the front desk staff was great and responsive. Internet costs $10/day but is free in the lobby area.
However, McNelly's was absolutely unresponsive, refused to pick up the phone and even the operator was unable to contact them the first time. 45 minutes later, the operator finally got a manager to call me back but I didn't care to order food anymore.
February 7, 2013
Rated 4 out of 5 by jtmac66 Good location
I stayed here for a conference but also traveled to other Dallas destinations. I found the location convenient to downtown destinations, short drive. The room was spacious compared to others for the same value. The room contained all the standard travel amenities. The lobby looked new and was very open. The conference areas were fresh and worked well. I would definitely recommend!
December 10, 2011
Rated 1 out of 5 by FamilyOf3 Over Priced
It is obvious that this hotel is meant for people who do not care about wasting their money. On top of the expensive room rate there are additional charges for all other amenities that most hotel chains provide for free: $12/ night for parking, $10/ day for internet, $20/person for breakfast. The room was decent but we've had nicer and more updated rooms at less expensive hotels.
July 30, 2012
Rated 3 out of 5 by RunWriteEat1641 Needs updating
This Westin is a mixed bag; it was fine for me for attending a nearby conference.
First the positives: the Westin Heavenly bed was fabulous, and the customer service was great. The hotel bar and lobby restaurant staff were all very kind and went above and beyond my every request. The hotel has ample parking, which I greatly appreciated.
The main drawback for me was the rooms desperately need updating and could have used some small touches to make for a more relaxing stay. The bedside lamps did not have plugs; the A/C did not seem to reflect the actual temperature in the room and never seemed to cool the room down enough for my husband. And I wish the alarm clock had a dock for an iPhone in case you'd like to listen to your own music (or sound machine app), rather than the dial tuner model à la 1995 in my room.
Overall, I would say this Westin is okay for travel and would recommend with some reservation.
July 31, 2012
Rated 5 out of 5 by PC24 stay
My wife and I were treated very well from check in to check out. My Platinum status was honored and I received room upgrade and access to club lounge, as well as free internet. I must say though that if I were paying for the internet I would have been disappointed. The wi-fi was extremely difficult to get on to and slow when available. Apart from that my stay was very enjoyable.
September 3, 2012
Rated 5 out of 5 by shnola Exemplary
Westin Park Central was an wonderful property for a conference! Your banquets & convention facilities, as well as front desk staff were outstanding! Westin staff are very well trained and this property proved that trait once again last week for our Stephen Ministry conference. Your smiling, efficient staff were outstanding at each break and meal.
July 24, 2013
Rated 2 out of 5 by CKonn Place is a dump
I've stayed in a ton of Starwood properties and this was by far the most disappointed I've been (and actually prob the only time). Check process was slow and complicated. Room smelled absolutely terrible and was outdated. 10 minute wait for the elevator in the morning was normal. There's no reason to stay here with the nearby Westin Galleria entirely in a league of its own.
December 8, 2012
Rated 4 out of 5 by lbarr Great hotel, but...
This hotel was really great. However, the garage needed a good cleaning. It had an old, bad smell that could be removed by a regular high powered water cleaning. So, after you got out of the garage and into the hotel all was great.
I got a great rate on Expedia and it included free internet, free parking and breakfast for $100/night. I loved it...except that smelly garage.
August 9, 2012
Rated 3 out of 5 by biztraveler basic hotel
I stayed there for a conference, for some reason, internet connectivity was a problem. You can tell this hotel is old. There was caulking around several places in the bathroom where you can tell they have patched problem areas. There are only a few healthy options on the menu and like all Westin hotels, very over priced. Try spending 10 for oatmeal, that can't be healthy.
January 27, 2013
Rated 4 out of 5 by artiec18 Staff was wonderful
Arriving at the hotel early in the morning, the staff was very friendly and helpful. This started from a greeting as I got out of the taxi and continued all the way to the front desk. Everyone was very helpful and I could not have been more pleased with the way I was treated. This is the type of service that definately ensures I will return to this hotel on my next trip.
March 18, 2013
Rated 5 out of 5 by LR45 Great Place to Rest
We arrived late in the evening on our way back from Austin at the end of our holiday weekend and were very satisfied with the room and service, specially the delicious food delivered in our room, as we were just too tired to go out for dinner or come down for a hot breakfast. Very easy to get back onto the freeway. Thank you and your friendly and helpful staff..
June 5, 2013
Rated 1 out of 5 by MPzz Surprisingly shoddy
First experience w/ the room was the overwhelming smell of air freshener... just makes you wonder what itj's trying to cover.
Next was noticing the stains on the duvet covers and when pulling back the covers, stains on the sheets as well. I removed both duvet covers and mixed sheets between beds to find the less stained pair. I had to remake the bed anyway as there was 6 inches of exposed mattress (not mattress pad) at the foot of the bed.
I went to lock the door to my room - 901 - and was greeted w/ a poorly repaired lock/door plate that was applied at an angle revealing holes in the door. I didn't bend down to see if these went all the way through to the hall (better not to know).
After this, though hungry, I decided not to get room service and was just thankful that I was only there for one night.
I usually find the Westin brand to deliver a much higher quality experience so I was quite surprised by what I found.
October 18, 2012