Rated 1 out of 5 by NotWorthTheMoney Disappointing
Pre-paid for a king room, checked in at 7PM in the evening and was told we only had a queen available and that our room wasn't ready. They suggested we go for dinner and they would call us when it was ready. It was 7pm in the evening!! When she went to check on something I then heard the other lady tell another guest "looks like I have the last King room available for you" When my lady came back I asked her why the other couple was given a room and we were still standing here. She said she had no room showing on her system for me. When I gave her a look of 'give me a break' all of a sudden a King room was available and ready for us to check in immediately.
- got to the room, the remote on the tv didn't work (my husband was dying to watch the playoff highlights) the bedside light was out and the carpet in front of the bathroom was soaking
- engineering showed up and fixed the remote and put a bath mat over the wet spot...charming.
- went to have a shower the next morning and the tub filled up to my husbands ankles. Makes me wonder how they clean those tubs as this wasn't just a bad drain it was fully clogged.
- the pool closest to us was "closed for a private function" the entire time we were there. Yet every time we walked by this pool it was practically empty. This meant EVERYONE was at the main pool. For some reason the resort also allowed kids to have water guns with a fully crowded pool. In the week we were there we saw numerous people get angry including a old couple who were squirted with water. Now...I love kids, I am 4 months pregnant and feel they need to have a space to have fun. Give them a kids pool to go nuts in.... maybe the one you reserved for the "private function" or hold off on the water guns when the place is packed.
Overall it was a huge disappointment. I usually always stay at Westins but my last 2 experiences have been awful. This was the icing on the cake.
April 19, 2014
Rated 2 out of 5 by likepictures Would not stay here again
-Room was not ready for checkin until 4:00PM
-Sheets did not fit bed, had to have them changed
-I was put in a room next to road where grounds keeping equipment goes to golf course at about 6:00AM very noisy
-I was out all day and when I returned at 3:30 room was not made up and I had to call to get it serviced
-Will not stay here again
April 19, 2014
Rated 2 out of 5 by JLNF Resort Need Updates
I was very disappointed in this Westin as we are Starwood members and have always had great experiences at other locations. However, the resort is really run down and needs to be updated. Upon arrival, we didn't have patio chairs, only a table. I called to request chairs and they were never delivered. Later in the evening, we attempted to hang a towel on the towel bar and it fell off the wall. I called to notify guest services and it was not addressed. The staff around the hotel were not friendly. We took pool towels in the afternoon to our room, so that we could go night swimming with our children and were stopped by a pool attendant to not remove the towels. Later that evening, there were no towels at the pool or a pool attendant. So, we had to call and request towels. Fortunately, a maintenance worker was able to go get us towels. Very disappointed in this property and will not be staying here again in the future.
April 18, 2014
Rated 1 out of 5 by Donny9 Not Happy
When I got to the reception area to check in I asked the person at the desk if I could upgrade my room. They said that I had gotten an upgrade. Well the upgrade was a dirty room right next to the parking lot. When I went back the person did not help me to move. My wife was rather upset with the condition of the dirty room where they left yesterdays pillow case and towel on the counter plus I took pictures of the dirt and papers on the flow outside my room. I was finally moved to a better room. Your swimming pool was under construction. The help were very nice. I usually stay at Westins. This experience was not the best.
Your manager was very nice who I spoke to. I will continue to be a fan of the Westin Chain but I will not return to the Westin Rancho Mirage.
April 12, 2014
Rated 5 out of 5 by rogerramjet westin getaway
we had a great time at the westin in palm springs. the ducks are interesting to watch.
April 11, 2014
Rated 5 out of 5 by NeilS Definition of Peaceful
Sitting on my patio and looking out over the serene setting of the golf course, mountains, fountain was really relaxing and just what I needed to enjoy the weekend. The golf course was in excellent condition and I really enjoyed playing with my son, especially since he played for free! We go to the desert very often, and we only go to the Westin- Villas or Hotel- it's the best. We'll be back again in a few weeks!!
April 7, 2014
Rated 4 out of 5 by mbluecpa Good property and amenities
Check-in/-out: After a bit of a wait, check-in was reasonably quick and the agent explained SPG Platinum amenities clearly. One pretty significant service glitch here: while I was aware of the resort fee from prior experience and my confirmation, the agent made no mention of it, and did not appear on my final folio. I received a post-stay bill for it, however. SPG Platinum receives a modest discount.
The property and grounds are quite spread out, which give it a less-crowded feel. There are wide jogging/walking paths throughout the property and the adjoining resort, though do watch out for the golf carts on those. Due to the configuration of the buildings, self-parking near many rooms is very limited; we usually had a 5 or so minute walk from parking to our room when returning in the evenings. We didn't find that a problem, but some may.
We ate at the restaurant only for breakfast, which was a good buffet offering. Service staffing seemed somewhat lean at breakfast, particularly when the restaurant was full on the weekend: we waited a few minutes to be greeted, plates to be cleared, etc.
Standard rooms are of a good size, with our king room also having a full-sized sofa and large coffee table/ottoman; the bathroom is large as well. The desk was quite large, and had ample electrical outlets nearby. The room also had a mini-fridge (empty, in addition to the requisite mini-bar). All rooms appear to have patios or balconies with table and chairs: most have walls between rooms or are staggered to afford privacy. Views vary by room category; I noticed several patios did face the parking lots or were walled-in, which I guess were the "limited view" rooms. Wifi in the room was suitable for our basic usage.
Other amenities: a game room on site with air hockey, foosball, some arcade-style games; tennis center (we had a very good lesson with the tennis pro); and "market" with a coffee bar. Pools were fairly crowded, but we never had difficulty getting chairs or an umbrella.
April 5, 2014
Rated 2 out of 5 by ghd9988 food service is awful
incredible that three restaurants could not operate up to proper standards on the same night, Saturday March 29, 2014...
overbooked, poor handling procedures for food safety, excess noise...we left the property after each restaurant dissappointed after a total of 1 hour trying to get served properly.
March 30, 2014
Rated 4 out of 5 by BigRedMrT Guest location for a special event / meetings
A wonderful location for a guest event or buisness meetings
March 30, 2014
Rated 4 out of 5 by Jackson1 Room available all day for cleaning but NOT
The attendant showed up at 4:30 pm to clean our room. We were cleaning up to prepare for dinner and told her to come back at 5:00. She made no mention that they stop cleaning at this time and we came back from dinner to a messy room. We were left without a clean room, coffee, cups, clean towels, and unmade beds. The property is wonderful but it is understaffed for their room attention.
March 29, 2014
Rated 3 out of 5 by kctoy Dissappointed with hotel and service
We have not been pleased with our last few visits to The Westin Mission Hills. We have had some issues each time.
March 28, 2014
Rated 5 out of 5 by Liz49 Nice spot in the desert
Totally enjoyed my getaway
March 26, 2014
Rated 4 out of 5 by dankyone Nice resort
Great spg platinum breakfast and received a nice suite upgrade more than once. Not the most elegant place but very large rooms and good for families.
March 25, 2014
Rated 5 out of 5 by EddieGR BEST STAFF HOTEL IN THE WORLD
I consider my self a world traveler and One of my favorite places in the world is the Westin Rancho Mieage. If you check my history as a client you will find that I am a regular clientt. And with all my stays I started to know the staff who ALWAYS provide an excellent service and I would like to mention just a few of them
Alejandra and Araceli in the front desk
Esther Hernandez and her staff in housekeeping. She is AMAZING
Luis and Fatima at the restaurant
They all make me feel like family and make my stay always great. Thank you Westin
March 20, 2014
Rated 4 out of 5 by Ellen162 Breakfasts were outstanding!
There was a bus boy there named Carlos whose passion was dancing. He has a very engaging personality. He should be a server. He has wonderful people skills - and he should be dealing directly with the guests. A real gem!
March 19, 2014
Rated 4 out of 5 by WandaQ This hotel has great options
I love the Westin. My only issue is there were 3 light bulbs out (room and bathroom) that was out when I arrived. The shower head is a little high for me.
March 17, 2014
Rated 4 out of 5 by Peacork77 Customer Service Excellence
Registration process was exceptional and support staff reacted immediately when asked to rectify something in the room.
March 17, 2014
Rated 4 out of 5 by RogerF Very good staff
While the hotel is need of update, I found the support and assistance of the staff very good to excellent. The wait staff was very attentive to our needs, the concierges provided excellent recommendations, and Pat Denehy runs an excellent tennis program.
March 16, 2014
Rated 3 out of 5 by Judge09 Housekeeping; office staff
Housekeeping needs improvement. We were in Rm 815 from 3/1 to 3/9/14. Used glasses were not replaced; wash clothes were not provided for several days; dry cleaning bags and forms were not replaced and other poor service. The office staff failed to deliver a fax notwithstanding my several calls. The fax was sent 3/5/14. I got a message light on 3/8/14 saying I had a fax. I was told any fax would be delivered to my room as soon as it arrived. Recommend hotel only if better service is in place.
March 13, 2014
Rated 4 out of 5 by cocoloco Food quality
I don't mind having to wait 30 minutes for my food but what I do mind is waiting and getting it warm, almost cool. Both times that I ate at the restaurant (at the hotel) my breakfast was cool and the fries had been cooked ahead of time and set aside because they were not crisp and hot. So I think you seriously need to look at your kitchen staff and not let food sit out before it is served or pre-cook it.
March 10, 2014
Rated 4 out of 5 by yoyo47 Nice Visit
We only stayed for one night and we had a very relaxing time and a very nice dinner at one of the restaurants in the resort. Not too impressed with the furniture in the suite,needs some upgrading, but the resort grounds are beautiful! The dinner was amazing as well.
March 10, 2014
Rated 4 out of 5 by Rumbda 4-Day Getaway
We took a 4-day Explorer Package offered through our vacation ownership and had a wonderful time. The restaurant at the hotel has REALLY stepped up its game. The service was great and the dinner food and wine were actually reasonably priced for a hotel restaurant. My husband and I shared our plates and the staff was kind enough to split our meals for us without making us feel like we were asking too much!
The resort golf course was in beautiful shape and the greens were perfectly manicured. Great job!
The resort itself could use some sprucing up. It is showing its age. There were some flaws and signs of wear in our room. Torn carpet, chipped furniture and bathroom fixtures. Some of the common areas could use upgrading and maintenance.
Also, the spa area could use some upgrading. The robes and amenities are showing their age. The water fountain with the fruit enhancements in the women's locker room was pretty horrible in appearance and I would not drink from it. The whirlpool area could use some new cushions on the chairs-they have been the same for years!
We have been vacation owners for almost 10 years at this resort and we enjoy it every time we come out to the desert. Please keep up the great work in the main restaurant! You are doing wonderful things there.
My suggestions for improvement would be the things listed above. Please do not let this beautiful place go downhill. I am proud to be an owner here and would hate to see my investment diminish.
February 27, 2014
Rated 3 out of 5 by notrealhappy Needs updating and cleaned
The housekeeping is poor. It is hit-or-miss as to whether you get your coffee service refreshed or your towels replaced.
MOLD in shower.
Common areas (hallways in buildings) were dirty, and many had strange purple/black spills that looked like something leaked while going through there.
Room service breakfast was cold.
Service in bar was slow.
I used the spa, and the facial was nice. Went to the spa pool, and it needs some upkeep. There were tiles missing from the decorative tile line around the pool.
February 25, 2014
Rated 2 out of 5 by Orlando Great amenities, customer service was very poor
I am a long time Starwood member and truly enjoy the hotel chain that they've developed; particularly the service that guest are afforded. Unfortunately at Mission Hills, the check in staff were unaccommodating and difficult to deal with in meeting my original reservation needs. The room I asked for was not available and they refused to move me during my stay as well.
Additionally, the group I was with rented a large suite for 5 nights that was very expensive. During our stay, Security came to our room 4 times to tell us that we were too loud; 2 of the 4 times were during DAYLIGHT hours. Seriously???!!!! That is ridiculous.
We spent thousands of dollars at the resort and were not treated with a level of service I've come to love from Starwood. Frankly, I will not return to this property again.
February 21, 2014
Rated 2 out of 5 by UnhappyGuest27 Improve Staff at Westin Mission Hills
Staff doesn't get things right - apparently doesn't listen. Plus, Overcharge on bill for beer (I don't drink beer) and tried to use link to corect - link doesn't work. Remove second charge for beer immediaely. I will not spend any more time on this.
February 13, 2014
Rated 1 out of 5 by Kim217 No star, if I could
I have stayed at many SPG properties, this is the first time I ever been so disappointed. I regret on choosing this property for rewarded vacation for my family and would give NO Star, if I could.
Below is not all, but some of major Issues I had during my stay over last Christmas holiday in Westin Mission Hills property.
1. Check-In: Took us about half an hour to do simple, standard check.
Front desk assigned us a room three times then repeatedly says, “Sorry, room is actually NOT READY and it’s still being clean.” On fourth time, she called housekeeping to ask if room was ready and she was on hold for quiet few minutes. If I was doing early check in, I understand. However, I did check in around 3:30PM which is resort standard. After long flight and drive, all of us were too tired to tolerate this situation.
2. Room Assignment: Not to mention, I was clearly pregnant (6months at the time), my family had two golf bags and few luggages. Since we knew there was no elevator on the property, I asked to be on the first floor. After being re-assigned four times, because of above ‘we thought the room was ready but it is not,’ we ended up on the 2nd floor. Three days of golf trip ended up carrying bags up and down which was very inconvenience.
3. Cleanness of room: Bed sheet had a stain; coffee machine was filled with used coffee and water. Toilet paper was cut loosely, made me wonder if they ever change the bed sheet or just tucked in old one.
4. House keeping: First day on round of golf, when we came back to room almost at 3PM, room was not made.
I called Housekeeping and they said the standard time to clean a room is until 5PM. How could it be?
I NEVER had these issues at any hotel or resort I ever stayed.
5. Customer Service: Since we share a room among three of us, which Westin property do charge extra for, I asked for extra soup on the way out for the dinner. Of course when we came back after two hours, it was still not in the room. I had to call again, took about 45min to receive a soap.
In comparison to similar type of Westin property such as Westin Golf & Spa resort in Scottsdale which I stayed just few months prior, this property is not even close to meet half of their customer service and room standard.
It’s a shame for such a beautiful property.
If my family ever go back to play golf in Mission Hill, which is excellent course, we will probably stay in different property. I will not recommend this property to family and friends.
January 21, 2014
Rated 5 out of 5 by EllieD007 Excellent stay
I have always been pleased with the service I receive from Westin Hotels & Resorts. On this occasion however, the professionalism, friendliness and attentiveness exceeded my expectations.
We celebrated our wedding anniversary at the hotel and the lady who greeted us arranged for a bottle of champagne to be delivered to our room whilst we were at dinner in the restaurant. It certainly made us feel incredibly special.
January 12, 2014
Rated 3 out of 5 by LeeArizona Surprised at changes since our last visit
We have been guests at this Westin many times over the past 20 years. It had always been pleasurable. This visit was a great disappointment.
The new Italian restaurant serves us mediocre meals in a noisy setting. After one meal we did not return. The Bell staff was less than useful. The concierge was not helpful.
In contrast, the staff at both golf courses served us in excellent fashion.
January 8, 2014
Rated 1 out of 5 by dhs1953 Not a recommended propertry
I booked a group with 30+ rooms. Almost everyone had to wait for their room to be ready to check-in. The service was terrible and the meeting planning left a lot to be desired. The events did come off better than expected based on the service we had received in the bar and restaurant.
I somewhat expected an upgrade as a Platinum member but I was mistaken. I was told, "Not at that room rate".
January 7, 2014
Rated 2 out of 5 by BizTraveller23 Not to the standards I have grown to expect
I have stayed in more than a dozen Westin properties over the last year and been pleased by each and every one until this hotel. This one was not a good experience. Our rooms were not only poorly cleaned each day, we didn't even get towels two days in a row, let alone clean glasses, new coffee, bath mats, etc. In addition, the on-premises restaurant is just bad. I am highly tolerant of mediocre food (as I am on the road 60% of the time) but PIzzamini was bland, over priced and full of servers that were rude and slow. I never complain but just had to at this hotel; it does not meet Westin standards.
January 6, 2014