Rated 3 out of 5 by Michael673 One thing after another
Initially there was a problem with the reservation itself. The desk clerk who first handled it could not get it done. When I checked in, valet said it was full, however the view from the elevator showed differently. (Apparently, they were "holding spaces" for the BET awards that night.) The next afternoon, after being gone all morning, my room was still not cleaned. I asked one of the service ladies why and she said they were waiting for me to check out! When they came to clean my room, I went downstairs to the lobby to wait. Upon arriving back at my room, the keys didn't work! Back to the front desk. New keys made. Seems overall that the left hand doesn't know what the right hand is doing here. This hotel is not for me!
October 5, 2012
Rated 2 out of 5 by db1263 Service Issues
#1. 40 Minutes at Bar - with NO SERVICE even after complaint to front desk. Finally the Most awesome Shuttle driver took me to the Sheraton down the road and gave me two free drink tickets..
#2. Cleaning staff starts work at 8:30 AM,, this is also roll call for guests. Every door on your floor will be rapped 10 times with a key, one announcement "houskeeping" in a whisper. then Whoosh your door is open.. If no one in.. the latch goes into the door and the door is slammed. If you are there your door will be shut with an announcement they will return shortly. Dont worry,, you can hear them slam every single door on your floor so you will definatley have time to get your pants pulled up and ready to leave so they can clean.
February 21, 2013
Rated 1 out of 5 by Sara2012 Ladybug infestation
The most disgusting westin I have ever seen- as a gold spg member I always choose westin. I was stuck in Atlanta with travel issues and they put us up in the westin Atlanta airport. I was upgraded to a junior suite that was infested with over 30 ladybugs crawling out of every corner and burying themselves in the pillows. After nearly throwing up i called the front desk, who seemed to not believe me. Incidently I happened to also be on the phone to customer service discussing my points when I noticed the bugs - the representative laughed, told me she would leave me to call front desk and then asked me to first take a survey - are you kidding me? I just told you I was in a bug infested room!! The nice trainee Latrick who was the only helpful member of staff, came up was shocked to see in real like the bugs, took me to a second suite - also ladybug infested? Finally after 10 mins in reception we get a regular room and inspect it to see no bugs-- though I doubt I will sleep after all this. Patrick was awesome but this hotel is dirty, run down and disgusting - bad show westin even a 1 star has better hygiene standards.
January 1, 2012
Rated 3 out of 5 by Momster Pleasantly Surprised
Although I read the reviews before opting to stay here, this hotel was very, very nice and a great value. The Jr. Suite upgrade was a nice bonus upon check-in too. A couple of negatives: 1) At check-in the front desk clerk kept wanting to charge me for parking although my rate included parking. She finally saw the AAA parking rate and corrected the error. 2) I arrived at the hotel about midnight and exhausted anxiously ready to go to bed and wake to catch a 7am flight. However, when we got to the room and pulled out the sofabed, it had dirty sheets on them from the prior guest. Disgusting! Called housekeeping and they came and changed out the sheets. The guy who came was really nice and apologetic, but that was a MAJOR mistake Westin. 3) Upon check-out at 5am, I walk to self parking and try to exit with my validated parking ticket. However, there was a card reading error & I couldn't get out of the lot. I sent my son back into the hotel to ask the front desk lady to simply give me a new card because of the card reading error we could not exit the pkg lot. Needless to say, my son comes back with a new pkg tkt and said the lady added the $16 pkg fee to the bill and gave me a new tkt. OMG. The same lady who helped me at check-in and check-out charged me for parking after we went thru all that discussion about my AAA pkg rate which includes the parking fee. I then had to drive back to the hotel front, get out of my car in 29 degree weather (now I'm concerned about missing my flight) and go back in to have the same discussion about the rate and to get the $16 removed off my bill. Very frustrating and too many issues within a 5 hour span. Absence those issues I would have given 5 stars.
December 12, 2013
Rated 5 out of 5 by Joan First Rate Staff
Everyone was as pleasant as can be from the shuttle drivers to the restaurant staff. A special mention to your front desk. There were two young women on duty Saturday morning. One was from Venezuela...a trainee I believe. She has got the job down right! Courteous, gracious. Willing to help and NEVER appearing bothered or too busy. She was a delight. I spoke with the other woman (not on the preferred desk) and she was equally helpful and gracious. Please let them know they do a great job of making the customer feel welcomed and taken care of in all respects.
June 3, 2013
Rated 1 out of 5 by RJ1964 SPG Platinum Member
Stayed twice in September, I won't be back to this property. 1) Stingy with SPG upgrades 2) Ration water, 2 bottles of water/day, most other properties will give you more on request 3) Fridge in room made racket, hard to sleep 4) Had an early morning flight. No junior suite upgrade on arrival and was told none available, woken at 1am due to party in adjacent room, doors banging, suite offered at 1am when I complained, really, I thought none were available? 5) Unresponsive management, complained to GM, didn't hear back.
October 3, 2013
Rated 5 out of 5 by Misstee1 A great hotel with great amenities
I really enjoyed my stay in the Westin. I was delighted to receive such excellent customer service. At the front entrance, the valet attendant/bellman readily assisted with parking information and unloading/delivery of our luggage. He was also courteous and filled our ice buckets before he left our rooms. Our check in was done in a speedy fashion with great customer service rendered. I encountered smiles, greetings and a friendly atmosphere amongst the employees I came in contact with. Housekeeping kept our rooms nice and clean and our towels replenished. The beds were heavenly and allowed a good nights rest. Our stay was nice and everyone made us feel welcomed. I will most definitely return to your facility. I truly enjoyed my stay.
May 27, 2013
Rated 4 out of 5 by PoolKate Beautiful hotel by Atlanta airport
We recently spent one night in the Westin Atlanta Airport. The hotel is nicely decorated, with a more than courteous staff. Although being next to the airport, I did not hear any of the planes landing or taking off - a plus!!! Room and bed was comfortable, but bathroom on the small size, Since weather was bad, we ate in hotel - pricey and not a huge variety. Food was very good, but wish there was an alternative, like a coffee shop. Also parking lot has tunnel to building, but no elevator or escalator from tunnel to lobby - not good for handicapped.
July 8, 2013
Rated 3 out of 5 by Randomguy1234 This is an OK hotel
But for the price and location it was pretty decent!
December 3, 2013
Rated 2 out of 5 by Saundra28 The front desk staff
Usually upon arriving to any hotel you are greeted with warm hellos and pleasantries. Well during my 8 day stay at the hotel I can count on one hand and 2 finger how many times anyone of the staff members greeted myself or my husband with a "good morning",good evening,etc.... They weren't very helpful nor did they cater to our needs during our brief stay. So NO I wouldn't reccomend anyone staying at this hotel unless its just out of pure convenience. Ohhh and FYI the maid service were thee only people/persons who said good morning and greeted us!!
February 18, 2013
Rated 4 out of 5 by Boomer1958 Overall experience good, food good but dinner service very slow
I was there for a conference and the banquet room and breakout rooms were adequate and served our purpose well. The food served for our provided meals was average. Housekeeping for me was the shining star for this hotel. Dinner the 1st night was very good but the delivery time for our meals fell very short of acceptable(20 -30 minutes) Also the rooms in the vicinity of the atrium are not the rooms to stay in as the bar is right there and the noise level can get high, at least to the 3rd foor.
October 12, 2013
Rated 4 out of 5 by trvlgfool Quick overnight
After a long day traveling from Holland I had a flight disruption and decided to overnight in Atlanta and continue my journey the next day. The staff was welcoming and I got a great nights rest and felt wonderful the next day to finish out my trip.
November 25, 2013
Rated 1 out of 5 by dtbiz Terrible experience
I checked out a day early, because from the start you guys did not have my reservation when it was made over two weeks ago. Once you found my reservation you could not find my SPG number. This process should be seamless. When I finally got a room assignment, it was on the 5th fl, to my understanding, SPG members are given the 8th fl or higher. When I went up to the assigned room, I was shocked and felt like your staff, who can see the room assignments on their pc did do enough to accomodate. They didn't offer any options, nor did they inform me of any unavailability of SPG rooms. They just stuck me where they felt like. Thanks for the stay but I think I'll be staying with a competitor the next time I come to ATL. Which is in another two weeks.
March 8, 2013
Rated 3 out of 5 by Rob06 Unpleasant Evenings
I stayed two nights and there was an altercation across the hall from my room on the 10th floor that lasted for nearly 2 hours. Hotel security was ineffective and the local police department finally was called. All was quiet again around midnight.
The hallways are echo chambers, sound is magnified and transmitted into the guest rooms. Not the hotel's fault, but the guests that close down the bar in the early AM have little concern about guests trying to sleep - both nights. And the lady bugs are cute, but I wonder what is their food source?
January 25, 2012
Rated 4 out of 5 by LizShe 7/12/12
was not placed in an SPG preferred room but was in a VERY nice room. but had other guests that were noisy enough to awaken us late at night. was surprised to see a number of young adult/teen age guests lying on the ground in in small groups the lobby as we arrived. Wondered why the staff didn't manage this situation differently. Staff didn't clearly communicate about getting parking stub validated so I could come and go w/o incurring additional charge. not sure why but on 4th floor the wallpaper was peeling away from the wall in one area.
July 19, 2012
Rated 5 out of 5 by Miket007 Great bar experience
After traveling all day and finally arriving at the Westin Atlanta Airport around 9p I decided to grab a drink and some food at the bar in the lobby. Lacy was the bartender and she was fantastic! Great smile, outgoing personality, and extremely friendly. There were only a few guest in the bar at this time but I know they felt the same way about her level of service. I ordered the Ahi Tuna off the restaurant menu and it was delicious! Great portion as well as a nice presentation. Thank you Lacy for creating a memorable experience for me.
January 8, 2013
Rated 5 out of 5 by MsLogan1981 Southern Hospitality with Quality
I absolutely love staying at The Westin Atlanta airport! The staff is quick to assist you with all of your needs. The checking is always a speedy process. The cleanliness is wonderful. If you stay for more than one night, when you return it looks like a brand new room. It comes highly recommended from a Gold member.
Last thing huge heavenly bed, you'll reset your alarm!! Lol :)
November 7, 2013
Rated 1 out of 5 by Douglas the less then 10 hour stay
we arrived in the hotel because of a plus one day international flight. My wife and I arrived at 10pm. We were in the bar ordering food by 10:30pm. The drink orders were took and never brought to us. We had to walk up to the bar to get them ourselves from the bartender. We ordered food burger came out raw. In the room we were in a corner the walls were very thin and the room next to us stayed up all night. 3 calls to front desk and nothing was done. We left the hotel at 6am back to the airport. Westin is normally good not his one.
March 25, 2013
Rated 4 out of 5 by Baileywyck Good airport access
Very good business resource. Handy to airport, clean comfortable and a very good price.
November 25, 2013
Rated 5 out of 5 by Sweetc Great Bed and Pillows
I must say that I was pleasantly surprised by the hotel room. I appreciated the robe that was sitting on the bed when we walked into the room. That was very inviting. Then the bed, it was firm, yet soft and the pillows were soft and cushy. I slept like a baby and would be willing to stay at this hotel again.
November 11, 2013
Rated 5 out of 5 by KMan Day stay for an interview
I know that you must get rave reviews all the time because my stay was exceptional. I think what really made it exceptional was your people. Especially the front desk clerk Amy who's passion is nails. She really went out of her way to help me get in a room and the result was that I was mentally and physically prepared for my interview. The interview went great. I also injoyed the breakfast bar and it was good. One reccomendation is that you work your B-Bar in to a brunch bar then a Lunch bar instead of cutting off at 11am.
January 26, 2013
Rated 5 out of 5 by CMJS Travel delays and the Westin Atlanta to the rescue!
I travel weekly as part of my job. Seen one hotel seen 'em all kind of attitude so to speak - until my flight cancellation created an overnight adventure to the Westin ATL Airport.
The staff - at all levels - were exceptional! After a frustrating day of travel to get home for the holidays I was welcomed by a very professional and extremely efficient staff.
The room was perfectly appointed and spotlessly clean.
Room service was quick, professional, kind, and the food tasty - what more can a tired traveler ask for ...?
December 22, 2012
Rated 4 out of 5 by Qwerty999 Nice hotel, but you'll need to bring your own soap
I have stayed here a few times and do like the hotel. A few comments: I don't think that the spa has ever been hot. It's always been lukewarm or cool, so I have never used it. And this last visit there was only 1 soap to use for the vanity and the tub/shower. This had me climbing out of the shower to get the soap. I thought it was a mistake but a colleague who was there the same night remarked about the single soap as well. Really, Westin? You're going to get cheap on the soap? That was both annoying and disappointing.
June 17, 2012
Rated 2 out of 5 by traveler98 Mediocre at best
I was very disappointed in the price and quality of the dining options. I had no car during my stay and had to rely on the dining options at the hotel. Everything was greatly overpriced and the food and service was average at best. I had to return my meal once because it was not made correctly. It was so bad the second time I would have returned it again if I thought there was any chance of it being any better. Prior to my stay, I can only remember sending one meal back in my life and that was for undercooked chicken.
March 25, 2013
Rated 5 out of 5 by Terbia31 Wonderful Staff
Was greeted with a smile at the front desk, check in was quick and easy - room was clean - overall hotel has great atmosphere. Will stay again on my next business trip.
November 18, 2013
Rated 5 out of 5 by shea front desk staff
I made the reservations, email came in my name David obb
but upon checking in could not check in because the acct in in my wife's name Joni Cobb
made me call SPG call ctr and have them add my name, had to wait for a call from the ctr to front desk, never have had is issue come up before. Not a rea friendly attitude besides
November 6, 2013
Rated 5 out of 5 by Vjan41 Amazing hotel with comfort,cleanliness,and amazing staff
This hotel is amazing in all described! Attentive from the first minute of walking in! Everything was very clean and orderly! Staff was so attentive to every need! The best was sleeping a little late ( 6:00 a.m) :)) to catch a 7:30 flight. The shuttle was exactly on time! Having Starhucks coffee in the room really helps! If you want a great convenient hotel in Atlanta this is it! No wonder I saw a bunch of pilots on the shuttle bus in the morning! The General Manager of this hotel deserves kudos for a great staff!
October 3, 2012
Rated 2 out of 5 by Stephanie771 Expensive hotel with cheap actions
Very disappointed in this hotel pictures online do not match what it really looks like in person. Had to ask for anything you need as simple as a toothbrush and toothpaste after you look for staff for about a hour. For what this hotel cost you would think you could at least get a continal breakfast but the price of a bowl of cereal was ridiculous. Was also given the wrong room ask for king and got 2 double twin beds cause that's what they look like definitely not queen or full size. Just a horrible experience.
April 9, 2013
Rated 5 out of 5 by supadupaboo comfortable beds
i've had many layover hotels and westins are one of my fave!
November 21, 2013
Rated 3 out of 5 by CaptainJose82 Comfy room.pricey restaurant, unwanted wake up call!
Nice room.well appointed. For some reason i received a wakeup call at 3:25 a.m. This pretty much ruined my nights sleep as I was unable to answer the phone right away. I had the shades pulled because of the lobby ceiling lights right outside my room. Fourth floor,room 406. The phone wake up then left a message which illuminated flashing red lights on both phones. The problem was that I did not set up any wake up calls.
The restaurant I felt was below average with above average prices for the quality of food.
December 22, 2012