Rated 2 out of 5 by Vigiljg Hotel is Horrible
Room service was way over priced and tasted horrible. The first room we checked into was dirty and they so called upgraded to a pure room I didn't see any difference in the room except the portable air purifier.
December 2, 2013
Rated 1 out of 5 by NotHappyNO This hotel was the worst Westin I have ever stayed at.
The rooms were damp and musty and food was HORRIBLE. The wait staff at the hotel restaurant was surly and hurried.
I did not feel welcome and one of the cleaning service people broke something of mine.
November 8, 2013
Rated 5 out of 5 by Mickie67 Beautiful Hotel
This hotel is beautifully placed. The staff is very attentive and pleasant. The atmosphere is upbeat and personal. I travel to Atlanta a lot but have never stayed at this location. That has changed now :-)
September 24, 2013
Rated 1 out of 5 by skyguy worst hotel experience of 2013
The worst hotel experience I had in 2013 . It was so bad I had to contact starwood at the hotel. The hotel itself is fine the staff is left to be desired .
January 1, 2014
Rated 5 out of 5 by Honeybun757 Great staff
Staff was most helpful and I was able to use my SPG points which was wonderful. Kudos to the staff for being friendly in every place I went in the hotel. I would definitely stay there again.
January 12, 2012
Rated 2 out of 5 by Moshe123 Cleanliness needs improvement
I travel often and stay in different places. Obviously we look for a good deal since I travel with my wife and 1 year old baby. We checked in at the Westin Altanta Airport later in the day and did not notice till late that our room was not cleaned properly or not at all. We found hair in the bathroom, on the bed and carpet. Our baby was crawling and picked up lots of hair on her clothes. We decided not to say anything till check out because it was late and we needed to put our baby in bed. The staff was great during check in, dinning, and check out. Definitely the rooms need to be cleaned. Quite disappointed with our stay in the room.
March 12, 2014
Rated 5 out of 5 by Pastorrick Recent Stay With You Was Great..
I have stayed with you before but I loved the updated office center in the room and the place was immaculate. Palio's was excellent as in times past. Thanks for going the extra mile.
September 16, 2012
Rated 4 out of 5 by snowman02 Very close to the airport
The hotel was very nice. Very friendly and helpful staff.
June 23, 2014
Rated 5 out of 5 by Robert54 SPG2
Very nice hotel; needs a higher rating than what SPG gives it.
June 23, 2014
Rated 4 out of 5 by SPGtraveler Hotel is great for Meetings
great place for your company to have meetings
June 23, 2014
Rated 5 out of 5 by Favored Great Experience
This hotel has the most comfortable bed I have ever slept in. It was like being in a cocoon. Oh my goodness! Service was great. Positive experience overall.
September 22, 2013
Rated 4 out of 5 by mtd2014 Comfortable bed
The room is nice and clean. Noise level of the HVAC unit is acceptable. The bed is very comfortable. The towels are nice and thick. The room has good insulation but we still can hear the airplanes landing or taking off. The bathroom is a bit small - There is a good chance that the towel will touch the toilet if we dry ourselves outside the bathtub. The charge of $16/day for an open self-park parking lot is unusual, expected only for a covered garage with direct access to the lobby but not this. Overall, the experience is great.
June 3, 2014
Rated 3 out of 5 by TECSK8 Comfy Room, Fridge empty, Need more towels
On check-in, the process was smooth and the personnel were very friendly and welcoming. I was told that money would be held on my card for incidentals, but my room fridge was empty. The room was very comfy, especially the beds. I slept great. But, the one armchair was very dirty. The room was cleaned in a timely fashion and cleaned quite well. But when I asked for extra towels, they weren't provided. Maybe they forgot. The pool was clean and warm, and the hot tub was a perfect temperature. The workout room seemed newly equipped, and is very nice. Overall, a pretty good, relaxing experience. I'll be glad when my SPG points earn me an upgrade.
September 3, 2013
Rated 5 out of 5 by shadydeal nice place to stay
nice hotel with very comfortable beds. If you like to watch the planes come and go an east facing room is ideal but it is not noisy.
October 5, 2013
Rated 5 out of 5 by Angie30 AMAZING experience
I arrived to the airport to find the shuttle was extremely easy to find and arrived with wonderful smiles and greetings from the hotel staff. Upon check-in, I was given the Delta shuttle schedule which I was about to ask for. I had forgotten my phone charger which was causing me a lot of stress due to flight plans the next day leading me to another city. The kind security gentlemen working the night of 11/14 (front desk thought his name was Mr. Truitt) brought up a box of chargers for me to borrow. I wanted to thank him with gratuity and he even refused and said it was his pleasure. I couldn't believe the hospitality he showed toward a complete stranger. The morning after my stay, the morning staff saw me standing at the door around 6am and offered to help me in many ways and their smiles really boosted my confidence and mood for the interview I was walking into. Without the kindness and genuine spirit to serve, I would not have gotten the job. I worked as a manager in hotels for about 5 years and would have been honored to have any of these individuals alongside of me and I know AMAZING service should always be recognized. Thank you Atlanta team for a memorable experience.
November 19, 2013
Rated 2 out of 5 by FamilyTravelDec2012 Check-in issues
We've had great experiences with Westin hotels so our expectation was pretty high for this stay. Unfortunately, problems we encountered while checking in ruined our stay and will make me think twice about booking another stay at a Westin property. My wife and I with our two young and tired kids were checking in at around 11pm and ended up having to move rooms two times. The first room they gave us was not cleaned and did not have two double beds like we requested. The front desk had us go back down to get another room which turned out to be one that smelled like a smoking room. When we called the front desk to ask for another room, they told us to wait for someone to bring the key to a different room. We waited almost 20 mins and nobody came. The bellhop eventually let us in to another room. When we went back down to the front desk to have our room key replaced, the lady told us she cannot help us because she was busy. I had to explain to her our troubles and that I only needed a new key. We also met two other groups of guests who said that they also were given un-cleaned rooms. As I said, we've never had a bad experience with Westin so this was pretty disappointing.
December 29, 2012
Rated 5 out of 5 by CMHook Great experience!
I had a wonderful stay at the Westin! It was very relaxing and the workout room and pool were fabulous!
April 5, 2012
Rated 1 out of 5 by Anthony36 NOISY and a 3:57am FIRE ALARM EVACUATION
I had the most horrific time at this hotel. I LOVE the Westin, but this experience has made me think otherwise. There were loud unruling events held during my two day stay. I had to wear my earphones to sleep since the noise was so loud in the hotel. I asked for a higher floor but advised there were no more rooms. People were running up and down the halls. I was very tired from traveling and wanted to relax. Once I was able to get into a good sleep, the loud speakers started going off with sirens and alerting everyone to evacuate. After reaching the front of the hotel (via taking the stairs), All the guest waited in front of the hotel and NO ONE from the staff came out to talk to us. We all were looking through the glass seeing the housekeeping still cleaning the guest areas in the lobby. Well if it was not an emergency and people were still working like nothing was going on, someone should have come and told us. After 20 minutes someone yelled out, FALSE ALARM.The staff was not courteous and acted as if they could care less. After reaching my room, about 15 minutes later, the loud speakers started going off again saying it was an ALL CLEAR. Since there were so many people running around i guess it was expected to happen!! Very awful experience.
December 27, 2013
Rated 5 out of 5 by Lisa63 I would recommend Westin
I was very pleased with the service, room and the dining. I would recommed the Westin to everyone.
January 3, 2012
Rated 5 out of 5 by CCEDEE33 Stay better
everyone seems to have enjoted there stay, of course the Lady Bugs were a bit botersome.
January 18, 2012
Rated 5 out of 5 by avja Highly recommended
Great room. Friendly staff. Treat platinum members well. Convenient location.
May 21, 2012
Rated 2 out of 5 by TerryH Horrible night
Could not sleep due to AC noise.
March 19, 2013
Rated 5 out of 5 by Topmodel1973 This was one of my best Stays Ever!
To the staff of the Westin Atlanta Airport , you all were awesome. From Darius that helped me with my bags upon my arrival, to the young man that checked me in and got me squared away in a very short time although the hotel was filled with several different events being hosted. There was a Family Reunion, The Nigerian Conference and I attended the BSI Conference so there was much activity out and about that weekend. But the staff was very professional always on top of every task. Ivan the bartender made sure to keep us all very happy as we lounged and just relaxed and met others at the bar. I would like for everyone to know if you happen to go to Atlanta for business, pleasure or for a special event try the Westin Atlanta it is people friendly, business casual, and family oriented and there is not too many hotels you can go to and get all three. This hotel is very clean, my room was spotless and the hotel is beautiful and you can tell immediately that the staff and management works very hard to keep it looking beautiful for their guest. The food was delicious and the prices were very affordable. I have never stopped or taken time out of my busy schedule to write a review but there was no way that I would pass up the chance to say something good about this hotel and their staff. They were the most friendly and beautiful people I have ever experienced at a hotel. Keep up the good work!!!
August 8, 2012
Rated 3 out of 5 by SeattleChris Shuttle service frequently inadequate.
First let me state that I stay over 100 nights a year and have now stayed at this property twice in the last 10 days.
EACH time my flight came in the late evening I was unable to board the shuttle due to overcrowding. Each time there were about 10 others that were also stranded.
Seeing the shuttle was full, I called the property to inquire whether an additional shuttle was being dispatched, and EACH time I was instructed to wait for the next one that would arrive in the next 15-20 minutes.
I then asked to speak with a manager, and after some phone line transfer I was disconnected. By this time the next shuttle had arrived.
The second time, essentially was a repeat of the first, however, the shuttle driver did enlist the help of shuttles of nearby properties. There still was not enough room for myself, my colleague, and a family of 5.
So I called again, was told the same again, and asked for a manager again.
This time I was connected with whom I was told was a manager. I asked if this is normal procedure to tell patrons to "just wait for the next shuttle." She denied that this was their procedure and would dispatch another shuttle.
I leave it up to you whether you wish to stay here or not, but I would expect to wait at the airport curb for some time.
Clearly there is an issue here. In these difficult economic times, I see very few businesses that can afford to be lax in customer service.
March 28, 2013
Rated 2 out of 5 by Azania I didn't feel like a guest
When I 1st walked in the room it had a moldy smell to it. The chairs in the room was VERY dirty and had stains on them. I was scared to sit in them. When I went in the bathroom it was so small that the door hit my knee while I was sitting on the toilet. As I went to take my shower the shower head was spouting all over the wall outside the shower and in the vent inside the shower. That maybe where the funny moldy smell was coming from. The sink AND the tub was backed up and didn't flow down the drains properly. When I checked in I asked the gentleman at the front desk what time breakfast was and he told me 6:30am-10:30am...he never mentioned to me that there was a cost for breakfast. My husband went down the next morning grabbed a plate and made his breakfast and when he sat down someone then came over and told him "Oh the breakfast is $16.99." He almost choked on his food. $16.99 for eggs, hashbrowns, bagels, sausages, bacon, grits, oatmeal and fruit. OMG! You could go to IHOP and get a full layout for that price. They also charge $12.99 for Wi-Fi...McDonalds have Wi-Fi for free. I just couldn't believe the stuff they charged for and had the rooms looking like they did. When I checked out I told the front desk attendant about my issues, her response was thank you for telling me...I'll let them know. No apology nor was my stay adjusted for staying in such a hotel. I wasn't looking for anything free, but at least make me feel you guys were trying to rectify the situation. I will never stay at this hotel again.
March 7, 2013
Rated 1 out of 5 by Adam Awful Stay....
I stayed at the Westin Atlanta Airport for one night for a business meeting. When I checked in, the line was long. When they finally attempted to check me in, they did not acknowledge my Starwood Platinum status. Additionally, she did not offer me an amenity as specified by the program. They woman that checked me in was very extraordinarily slow and seemed incapable of understanding my questions.
When I got to the room, there was no stopper in the sink. The hotel is very dated and in need of a makeover. Also, there was no decaf coffee in the room.
During the stay there was a power outage. The emergency generator powered one elevator and none of the rooms -only the hallways so I couldn't get any work done.
After dinner (the restaurant was good) where I spent $150, I asked the front desk how to validate my guests' parking card. Nobody seemed to know. I finally went back to the restaurant and they did it for me.
When I checked out, I was told that there was no way for me to get an invoice for my stay because the system was down. They did not offer to e-mail me an invoice. Nor do I have an invoice.
The women at the front desk asked me "How was your stay?" I responded "Really Bad", and she said "OK." She seemed unconcerned about the fact that I told her that me stay was "Really Bad."
In a nutshell, the front desk is not well trained in the check out or check in process. I have since called and left two messages for the general manager who has not called me back.
I am generally very positive in my reviews, but this hotel is not one that I would recommend. It is far below the Starwood Westin standard for customer service.
March 6, 2013
Rated 5 out of 5 by BarryNY Great stay, facilities, and staff!!!
It pays when you have a stay that exceeds your expectations. What's even better is when not just one but two or more staff members can go above and beyond. That exemplifies good leadership and staff members that are loyal to the brand. I want to personally thank Daniela and Mekayle for making my stay an unforgettable one through their great efforts of customer service. From greetings, to smiles, to seeing you walk by to the elevator bay and checking to see how your stay is. When there was a computer issue at check in they were both courteous, professional, and accommodating in their own separate way. They ensured I was aware and had my room available at time of promise. They collected my perishables and kept them refrigerated until my room was ready. As I waited at the bar with a delicious affordable meal, and a glass of wine they kept me updated on the status. Once the room was ready for check-in and the computer glitch was resolved Mekayle wasted no time retrieving my perishables and luggage to get me into my room. My only disappointment was the fact that I failed to bring any of my gold commendation cards with me to give to the both of them for making my stay a great one. These two are true to the brand by their actions and exhibit the character I would expect from Starwood, and they made my elite status feel worth it all. I've already booked my next stay and look forward to the great service offered by these two, the room cleanliness, the great food, bar, and facilities the Westin Atlanta airport Hotel offers. Leadership should be proud of these two great team members representing the staff. Thanks for making my elite status feel worth it all and my stay a memorable one.
July 16, 2013
Rated 1 out of 5 by Sickened1 BUGS IN ROOM
I am a platinum member and stay in starwood hotels around the country and the world. I also spend about 275 days on the road each year in hotels. I have never experienced a bug infestation as i did at this hotel. I complained and they moved my 2 rooms and guess what more bugs !!!! i complained again and they said "its georgia and lady bug season get use to it". This is outrageous and is making me rethink my starwood membership
December 22, 2011
Rated 1 out of 5 by Zeusy88 Very Disappointed - Not a typical Westin experience
We recently stayed at the Westin Atlanta Airport hotel on Friday December 20th with my husband, mother in law and my six month old baby on our way to Southern Florida. I selected this hotel as being an SPG Gold member; I was able to use my points for this stay.
Convenient location off highway
Crib was waiting in our room
Called hotel from highway letting them know I’d be arriving around 2:30am, as we were running late (driving from Toronto). No one was outside to assist with my luggage, or valet my vehicle.
Being an SPG Gold member has benefits of putting me on a top floor for preferred members – we were not put on this floor, unsure as why not (nor was there any complementary water in the room; something you get on preferred floor)
No room upgrade was offered
The Starbucks coffee in the room was expired (see picture)…called front desk, lady apologized and had coffee brought up to my room (regardless, still should have never happened)
In the washroom, there was only one bar of soap on the bathroom sink (none in the shower)
As it is a tiled shower, there is mold in the grout lines – seems dated compared to their other properties.
I mentioned my issues at the front desk upon checkout, and the agent was unsure as to why I wasn’t put on the preferred floor, or why they didn’t offer me a room upgrade, as she said I should have been by being Gold. Good thing about Westin is that their staff are consistently polite to their guests, as the agent continued to “apologize” for my experience. My $16 self-park was compensated.
As being a loyal SPG member, I took to twitter to share with other guests about some of my concerns. SPG tweeted me back asking for a direct message of all concerns from stay. SPG told me they would get back to me within five business days to the email I provided. The correspondence was on December 22, 2013 and as of today, January 4, 2014 and I still have unfortunately not heard back from them. I assume they will write back early next week, due to Christmas and New Years.
If I had not used my points for this stay, I would be substantially more upset. I will never stay in this property again on my regular drives down to Florida, as I was that disappointed with this hotel experience. Definitely not a typical Westin experience.
January 5, 2014
Rated 5 out of 5 by CRUZ Makes you feel at home
My experience with the Westin airport hotel was AWESOME!!! I cannot believe how great my experience was with everyone. from getting picked up in the shuttle at the airport to checkin to going into my clean and comfy room to the wonderful gentleman helping me with places to go! Everyone was sooo helpful and friendly! The hotel is beautiful and clean, the shuttle drivers are great and always available! They really do take care of their guests! Best hotel I've stayed in with a 5 star everything! Everyone who worked the day of sep 17 ( my birthday) , thx for making it extra special!! Give yourself a pat on the back for being awesome!
September 22, 2012