Rated 2 out of 5 by TerryH Horrible night
Could not sleep due to AC noise.
March 19, 2013
Rated 4 out of 5 by JayL619 Westin living up to their great standards
Hotel was clean and well kept. Very friendly and helpful front desk staff. Called for extra towels around 11:00pm and housekeeping was knocking at my door within minutes to deliver them. Would have like to have been at the Westin downtown where everything would have been in walking distance but it was book but would stay at airport location again.
July 5, 2014
Rated 3 out of 5 by Brwi The hotel was ok.
I came to this hotel to get away for a couple of days with my friend and our kids but I wasn't pleased the pool was dirty,and I assume you have to pay extra to get a room with a microwave which wasn't convenient to warm up bottles I had to go down to the lobby. and the second layer of sheets were dirty I have been to lower end hotels and they were better than this one,
July 3, 2014
Rated 5 out of 5 by Topmodel1973 This was one of my best Stays Ever!
To the staff of the Westin Atlanta Airport , you all were awesome. From Darius that helped me with my bags upon my arrival, to the young man that checked me in and got me squared away in a very short time although the hotel was filled with several different events being hosted. There was a Family Reunion, The Nigerian Conference and I attended the BSI Conference so there was much activity out and about that weekend. But the staff was very professional always on top of every task. Ivan the bartender made sure to keep us all very happy as we lounged and just relaxed and met others at the bar. I would like for everyone to know if you happen to go to Atlanta for business, pleasure or for a special event try the Westin Atlanta it is people friendly, business casual, and family oriented and there is not too many hotels you can go to and get all three. This hotel is very clean, my room was spotless and the hotel is beautiful and you can tell immediately that the staff and management works very hard to keep it looking beautiful for their guest. The food was delicious and the prices were very affordable. I have never stopped or taken time out of my busy schedule to write a review but there was no way that I would pass up the chance to say something good about this hotel and their staff. They were the most friendly and beautiful people I have ever experienced at a hotel. Keep up the good work!!!
August 8, 2012
Rated 3 out of 5 by SeattleChris Shuttle service frequently inadequate.
First let me state that I stay over 100 nights a year and have now stayed at this property twice in the last 10 days.
EACH time my flight came in the late evening I was unable to board the shuttle due to overcrowding. Each time there were about 10 others that were also stranded.
Seeing the shuttle was full, I called the property to inquire whether an additional shuttle was being dispatched, and EACH time I was instructed to wait for the next one that would arrive in the next 15-20 minutes.
I then asked to speak with a manager, and after some phone line transfer I was disconnected. By this time the next shuttle had arrived.
The second time, essentially was a repeat of the first, however, the shuttle driver did enlist the help of shuttles of nearby properties. There still was not enough room for myself, my colleague, and a family of 5.
So I called again, was told the same again, and asked for a manager again.
This time I was connected with whom I was told was a manager. I asked if this is normal procedure to tell patrons to "just wait for the next shuttle." She denied that this was their procedure and would dispatch another shuttle.
I leave it up to you whether you wish to stay here or not, but I would expect to wait at the airport curb for some time.
Clearly there is an issue here. In these difficult economic times, I see very few businesses that can afford to be lax in customer service.
March 28, 2013
Rated 1 out of 5 by scotty321 Very Disappointed!!
We wanted to try a 4 star hotel to see how the other half lives. We should have stuck with 3 star. Amenities were amazing however, 16$ a night to park, tiny room, one small chair, dirty hall ways, filthy hot tub, pay per view didn't work etc. We would much rather stay a 3 star inn and suite. This hotel has seen it's better days!!
July 3, 2014
Rated 5 out of 5 by BChen overall nice stay
Hotel staffs were very polite and helpful. I was upgraded. The room was big and clean. I tried breakfast and lunch at the Palio, both were good.
The noise from airplane taking off was not obvious. Instead, my neighbor talked loud and late which made it difficult to sleep.
Pool water was not very clear but it didn't bother me since I was not intended to use it anyway.
Overall a nice experience.
June 30, 2014
Rated 5 out of 5 by MEL148 NICE
HAD A GREAT TIME,EVERY ONE WAS VERY NICE...
July 9, 2014
Rated 2 out of 5 by Azania I didn't feel like a guest
When I 1st walked in the room it had a moldy smell to it. The chairs in the room was VERY dirty and had stains on them. I was scared to sit in them. When I went in the bathroom it was so small that the door hit my knee while I was sitting on the toilet. As I went to take my shower the shower head was spouting all over the wall outside the shower and in the vent inside the shower. That maybe where the funny moldy smell was coming from. The sink AND the tub was backed up and didn't flow down the drains properly. When I checked in I asked the gentleman at the front desk what time breakfast was and he told me 6:30am-10:30am...he never mentioned to me that there was a cost for breakfast. My husband went down the next morning grabbed a plate and made his breakfast and when he sat down someone then came over and told him "Oh the breakfast is $16.99." He almost choked on his food. $16.99 for eggs, hashbrowns, bagels, sausages, bacon, grits, oatmeal and fruit. OMG! You could go to IHOP and get a full layout for that price. They also charge $12.99 for Wi-Fi...McDonalds have Wi-Fi for free. I just couldn't believe the stuff they charged for and had the rooms looking like they did. When I checked out I told the front desk attendant about my issues, her response was thank you for telling me...I'll let them know. No apology nor was my stay adjusted for staying in such a hotel. I wasn't looking for anything free, but at least make me feel you guys were trying to rectify the situation. I will never stay at this hotel again.
March 7, 2013
Rated 4 out of 5 by gyghmbo Decent Experience
Once again I was given an accessible room which has a very low shower head that I find annoying. Also, the light colored chair in my room was gross - needs to be replaced. No outlets by my bed other than long extension cord sticking out from under the bed. Alarm clock not working (no time, etc.). Bartender is kooky as always. Front counter excellent.
July 2, 2014
Rated 1 out of 5 by Adam Awful Stay....
I stayed at the Westin Atlanta Airport for one night for a business meeting. When I checked in, the line was long. When they finally attempted to check me in, they did not acknowledge my Starwood Platinum status. Additionally, she did not offer me an amenity as specified by the program. They woman that checked me in was very extraordinarily slow and seemed incapable of understanding my questions.
When I got to the room, there was no stopper in the sink. The hotel is very dated and in need of a makeover. Also, there was no decaf coffee in the room.
During the stay there was a power outage. The emergency generator powered one elevator and none of the rooms -only the hallways so I couldn't get any work done.
After dinner (the restaurant was good) where I spent $150, I asked the front desk how to validate my guests' parking card. Nobody seemed to know. I finally went back to the restaurant and they did it for me.
When I checked out, I was told that there was no way for me to get an invoice for my stay because the system was down. They did not offer to e-mail me an invoice. Nor do I have an invoice.
The women at the front desk asked me "How was your stay?" I responded "Really Bad", and she said "OK." She seemed unconcerned about the fact that I told her that me stay was "Really Bad."
In a nutshell, the front desk is not well trained in the check out or check in process. I have since called and left two messages for the general manager who has not called me back.
I am generally very positive in my reviews, but this hotel is not one that I would recommend. It is far below the Starwood Westin standard for customer service.
March 6, 2013
Rated 4 out of 5 by Junior34 Love the Service
I enjoyed the stay. The room service and food were excellent.
July 8, 2014
Rated 5 out of 5 by BarryNY Great stay, facilities, and staff!!!
It pays when you have a stay that exceeds your expectations. What's even better is when not just one but two or more staff members can go above and beyond. That exemplifies good leadership and staff members that are loyal to the brand. I want to personally thank Daniela and Mekayle for making my stay an unforgettable one through their great efforts of customer service. From greetings, to smiles, to seeing you walk by to the elevator bay and checking to see how your stay is. When there was a computer issue at check in they were both courteous, professional, and accommodating in their own separate way. They ensured I was aware and had my room available at time of promise. They collected my perishables and kept them refrigerated until my room was ready. As I waited at the bar with a delicious affordable meal, and a glass of wine they kept me updated on the status. Once the room was ready for check-in and the computer glitch was resolved Mekayle wasted no time retrieving my perishables and luggage to get me into my room. My only disappointment was the fact that I failed to bring any of my gold commendation cards with me to give to the both of them for making my stay a great one. These two are true to the brand by their actions and exhibit the character I would expect from Starwood, and they made my elite status feel worth it all. I've already booked my next stay and look forward to the great service offered by these two, the room cleanliness, the great food, bar, and facilities the Westin Atlanta airport Hotel offers. Leadership should be proud of these two great team members representing the staff. Thanks for making my elite status feel worth it all and my stay a memorable one.
July 16, 2013
Rated 1 out of 5 by Sickened1 BUGS IN ROOM
I am a platinum member and stay in starwood hotels around the country and the world. I also spend about 275 days on the road each year in hotels. I have never experienced a bug infestation as i did at this hotel. I complained and they moved my 2 rooms and guess what more bugs !!!! i complained again and they said "its georgia and lady bug season get use to it". This is outrageous and is making me rethink my starwood membership
December 22, 2011
Rated 2 out of 5 by mrlesueur Good Help is Hard to find
The room, the sleep, and facilities were great but the staff in this place (not everyone but a number of them) From the French european female at the front desk to a couple of the the bartenders to the hostess of the restaurant (breakfast on Saturday AND Sunday morning). I am so sure there are better individuals to service "paying customers".
July 1, 2014
Rated 1 out of 5 by Zeusy88 Very Disappointed - Not a typical Westin experience
We recently stayed at the Westin Atlanta Airport hotel on Friday December 20th with my husband, mother in law and my six month old baby on our way to Southern Florida. I selected this hotel as being an SPG Gold member; I was able to use my points for this stay.
Convenient location off highway
Crib was waiting in our room
Called hotel from highway letting them know I’d be arriving around 2:30am, as we were running late (driving from Toronto). No one was outside to assist with my luggage, or valet my vehicle.
Being an SPG Gold member has benefits of putting me on a top floor for preferred members – we were not put on this floor, unsure as why not (nor was there any complementary water in the room; something you get on preferred floor)
No room upgrade was offered
The Starbucks coffee in the room was expired (see picture)…called front desk, lady apologized and had coffee brought up to my room (regardless, still should have never happened)
In the washroom, there was only one bar of soap on the bathroom sink (none in the shower)
As it is a tiled shower, there is mold in the grout lines – seems dated compared to their other properties.
I mentioned my issues at the front desk upon checkout, and the agent was unsure as to why I wasn’t put on the preferred floor, or why they didn’t offer me a room upgrade, as she said I should have been by being Gold. Good thing about Westin is that their staff are consistently polite to their guests, as the agent continued to “apologize” for my experience. My $16 self-park was compensated.
As being a loyal SPG member, I took to twitter to share with other guests about some of my concerns. SPG tweeted me back asking for a direct message of all concerns from stay. SPG told me they would get back to me within five business days to the email I provided. The correspondence was on December 22, 2013 and as of today, January 4, 2014 and I still have unfortunately not heard back from them. I assume they will write back early next week, due to Christmas and New Years.
If I had not used my points for this stay, I would be substantially more upset. I will never stay in this property again on my regular drives down to Florida, as I was that disappointed with this hotel experience. Definitely not a typical Westin experience.
January 5, 2014
Rated 5 out of 5 by CRUZ Makes you feel at home
My experience with the Westin airport hotel was AWESOME!!! I cannot believe how great my experience was with everyone. from getting picked up in the shuttle at the airport to checkin to going into my clean and comfy room to the wonderful gentleman helping me with places to go! Everyone was sooo helpful and friendly! The hotel is beautiful and clean, the shuttle drivers are great and always available! They really do take care of their guests! Best hotel I've stayed in with a 5 star everything! Everyone who worked the day of sep 17 ( my birthday) , thx for making it extra special!! Give yourself a pat on the back for being awesome!
September 22, 2012
Rated 3 out of 5 by SBSP2014 Humid rooms
The service was good, but the room was uncomfortably warm and humid. I told the front desk about the issue and asked that they look into the AC. Not sure what the problem was. There was an Anime Convention going on and the attendees were very noisy at night. The conference rooms were very nice and the food was good. Overall it was an okay experience. Would not stay here again though.
June 27, 2014
Rated 2 out of 5 by Consultant First Impressions count......
If First Impressions count, then the Westin Atlanta Airport is off to a bad start the moment guests walk in the door. It was 9pm when I arrived and the front desk was obscured with bodies. I walked to the SPG Platinum desks to wait in line and stood there for a good 10 minutes while two employees behind one of the desks discussed a spreadsheet between themselves before finally offering to help a growing line of Starwood’s best customers. No welcome. No “I’ll be with you very shortly sir” – just “stand there like an idiot while I deal with whatever I need to deal with which is far more important that you!”
I was finally given a room on the top floor and took the elevator to my room. I walked in and was hit with a cloud of noxious fumes. Very evidently someone had been smoking in the room assigned to me despite the fact that Westin has been non-smoking in the US for years. The room had NOT been fumigated and the maids had simply returned it to service “as-is”. I called the Front Desk Manager to the room to examine it and to bring me keys to a replacement “clean” room. He could smell it from the doorway he said as soon as I opened the door, and he declined to walk in to examine it any further. Whether the previous occupant got his credit card hit with a $1,000 cleaning fee or not is anyone’s guess, but I certainly hope so!
The hotel restaurant is convenient and although my wine glass was plonked down on the dinner table with as much wine on the outside of the glass as inside it, the food was good and arrived very quickly.
Guest rooms are typically Westin. That's why I say at Westins so much. However, I could have thrown a shorts and bikini beach party in my room with the AC set at 60F, which was no where near adequate to cool the room, especially with such a thick duvet on the bed. However, Westin décor trumped the struggling AC unit with a second thin summer duvet under the winter one, so sleep is possible – even on a beach!
The Westin offers a free pickup bus to and from the airport which runs 24 hours a day every 20 minutes or so. Drivers are courteous and very helpful.
The biggest negatives:
1. There is NO Club Lounge at this hotel which I look for as a business traveler!
2. Internet access was exceedingly slow and only via WiFi as far as I could determine. There were no visible Ethernet ports in rooms. I could probably have walked to Google's offices in CA in the time it took the page to load! In all fairness during my stay there were a heap of teenagers in the hotel who no doubt travel with 3 iPads each all set to stream YouTube videos all night long. Even so I guess its time for the hotel to upgrade its Internet bandwidth!
July 10, 2014
Rated 3 out of 5 by William32 Go someplace else to eat
The room was clean and nice. The house salad dressing was poor and the soup even worse. The blackened catfish was tasty but a bit oily. The electrical outlets at the room desktop will not handle the hotel furnished hair dryer.
July 2, 2014
Rated 3 out of 5 by wigstheome Better than Nought
While this is an older hotel, it has been renovated in recent years. Needless to say, it is immediately accessible to ATL, as well as convenient to I-285, I-85, and I-75. Check-ins may be slow, as the hotel attracts plenty of less than seasoned travelers. With that said, the hotel does tend to recognize Starwood status and provide upgrades as appropriate/available. The recent renovations are a definite positive, although they cannot make up for the older bones of the hotel. Breakfast in the restaurant was fine, with a great variety of items included in the brunch, but the staff is very rules bound. Not the best, not the worst, but better than pre-renovation.
May 1, 2013
Rated 5 out of 5 by HD39771 Westin Hotel ATL Airport
I have stayed at this hotel on numerous trips to ATL in the last 15 years. The quality of the facility has always been consistent. Rooms are comfortable, quiet and have been consitently so for the time period mentioned. My wife and I now stay at Westin properties when we travel exlusively.
June 30, 2014
Rated 5 out of 5 by sunny54 Y.Rob
MY stay at your hotel was perfect from the front desk staff. to room service, to my awesome shuttle driver Raymir, who was so helpful. I will be staying again
July 2, 2014
Rated 5 out of 5 by Bobo7 Great customer service
Westin accommodated my hotel rate after I was stranded in ATL due to grounded flights as a result of thunderstorms while traveling Delta airlines.
July 2, 2014
Rated 3 out of 5 by Boprn1954 Average hotel
Only stayed one night. Met my expectations, however $16 for parking seems unreasonable. Staff out front ( parking cars etc...) were not helpful or friendly unless I suppose you were utilizing them and tipping them. My car has a handicap placard but I wasn't told that handicap is not charged for parking until I was ready to leave. Had to go back in and wait at the desk to let staff know so that it could be removed from the bill.
June 21, 2014
Rated 5 out of 5 by Lizzie12 The hotel has wonderful features including shuttle from and to the airport.
Everything was fine except the refrigerator was not cool enough and food was quite expensive. However the staff were quite friendly, helpful and very professional. Hotel was overall quite clean.
June 30, 2014
Rated 3 out of 5 by JohnDoe Needs Improvment
For the quality of service and amenities provided there are numerous alternatives in the Atlanta area that provide better value for my business dollar. Issues encountered during this visit include problems with reservations, a room smelt like it was sprayed insecticides, second room that was dirty poorly prepped... missing soap, cups, towels, bottle water... I felt like I had to chase around the staff daily to get what I needed and got sick of hearing about all the things the location was out of. This facility is not on par with the level of comfort and customer service I have become accustom to at other Westin locations.
February 4, 2013
Rated 3 out of 5 by magnet100 Just fix these problems, and the hotel is fine
I am over 70, and as I was leaving the room, I saw the biggest cockroach I have ever seen in my entire life. Also, at 9 pm the pool/exercise area was messy, out of towels, and out of water/cups. Fix these problems, and the hotel is just fine
June 29, 2014
Rated 3 out of 5 by myer The Staff is the only thing...
holding this place together. The lack of investment in the physical structure, the fact that staffing is at an absolute minimum level is apparent throughout the property. The front desk runs the sundry shop, the hard working bellhops are overtaxed but they still get the job done. The mini bar is gone the rooms are tired, the smell of old carpet makes a joke of the "clean air" promotion. The spa is a misplaced emphasis as no one stays at an airport hotel for the spa but a good restaurant would be a better idea.
The There is no reason to allow the fact that this is an "airport hotel" to bring down the brand. For very little investment the hotel could be a flag ship.
March 1, 2013
Rated 4 out of 5 by mtd2014 Comfortable bed
The room is nice and clean. Noise level of the HVAC unit is acceptable. The bed is very comfortable. The towels are nice and thick. The room has good insulation but we still can hear the airplanes landing or taking off. The bathroom is a bit small - There is a good chance that the towel will touch the toilet if we dry ourselves outside the bathtub. The charge of $16/day for an open self-park parking lot is unusual, expected only for a covered garage with direct access to the lobby but not this. Overall, the experience is great.
June 3, 2014